zety customer service cover letter

Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

Published: August 10, 2022

The best cover letters  highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.

In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:

What to Include in a Customer Service Cover Letter

Customer service cover letter example, entry-level customer service cover letter.

• Entry-Level Customer Service Cover Letter Example

Best Practices for Writing a Customer Service Cover Letter

When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.

Some key information to include is:

• Your interest in the role you’re applying for and why you’re interested in it.
• Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
• The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
• Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
• The qualities you have that make you an excellent team player.
• The passion you have for customer experience.

It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.

Let’s go over an example of a high-quality customer service letter.

Dear [Hiring Manager Name],

My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].

In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.

Additionally, [Insert other relevant experience or skills related to the role].

I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].

Thank you for your time and consideration.

[Your Name Here]

If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.

If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.

Take care to mention:

• The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
• Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
• Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
• Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
• The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.

Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.

Entry Level Customer Service Cover Letter Example

Dear [Hiring manager name],

My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.

My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].

As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].

Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.

Thank you for your time and consideration,

[Your Name]

Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.

• Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
• Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
• Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
• Always highlight your relevant skills, experience, and qualities.
• Use concrete examples to back up your claims.
• Edit carefully for grammar, spelling, and punctuation errors.

A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.

An excellent customer service cover letter gets you hired.

An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.

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Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

• What a Perfect Customer Service Cover Letter Looks Like
• 5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

• First and Last Name. Your full name should always be at the top of the page.
• Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
• Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
• Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
• Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
• Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

• Company Name. Write down the name of the company you’re applying to.
• Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
• Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
• Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
• Email address (optional). If possible, find the hiring manager’s email address and add it here.
• Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

• Dear Ms. Salgado
• Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

• Dear Customer Service Department
• Dear Customer Service Hiring Team
• Dear Human Resources Team
• Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through. 

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

• Kind regards,
• Respectfully yours,
• Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

• Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
• Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
• Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
• Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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Customer Service Cover Letter Examples For 2024 (20+ Skills & Templates)

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Are you looking  to land more job offers in Customer Service?

A great cover letter will be key. This guide will cover everything you need for writing a job-winning Customer Service cover letter (including proven strategies, skills, templates, & examples).

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

• What To Know About Writing A Job-Winning Customer Service Cover Letter
• The Best Skills To Include On An Customer Service Cover Letter

How To Address A Customer Service Cover Letter

• 3 Customer Service Cover Letter Examples

The 8 Best Customer Service Cover Letter Templates

• 3 Tips For Writing A Job-Winning Cover Letter

Here's the step-by-step breakdown:

Customer Service Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers

What do companies look for when they're hiring for a Customer Service role?

When hiring for a customer service role, companies are looking for someone with strong communication skills, who is an active listener and is able to both understand customer needs and provide clear and effective solutions. They need someone who possesses empathy and patience, as they may often be dealing with customers who are upset, angry or frustrated.

In addition to these personality traits, companies are looking for specific experience and technical skills, such as proficiency in certain software and data management tools. Overall, companies want to hire someone who is customer-focused, service-oriented, and able to work effectively in a team.

Candidates should be able to handle a high volume of calls or requests, multitask, and prioritize tasks effectively to provide the best possible customer experience.

Your cover letter should show the company that your personality and your experience encompasses all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service cover letter:

• Address the job requirements: Review the job posting and identify the key skills and requirements the employer is looking for. Incorporate these into your cover letter by giving specific examples of how you have demonstrated these skills in previous roles.
• Highlight your customer service experience: If you have previous experience in customer service, highlight this in your cover letter. Share specific examples of how you have resolved customer issues, demonstrated empathy, or provided exceptional service.
• Use a professional tone: Your cover letter should be written in a professional tone, with correct grammar and spelling. Avoid slang, jargon, or informal language.
• Customize your letter: Avoid using a generic cover letter that can be sent to multiple employers. Instead, customize your letter for each job you apply for by tailoring your language to the specific company and job requirements. Add an extra personal touch by addressing the letter to the hiring manager, if their name is available to you.
• Demonstrate your enthusiasm: Show the employer that you are excited about the opportunity to work for their company and in the customer service role. Use language that conveys your enthusiasm and interest in the position.
• Use metrics and numbers: Whenever possible, use metrics or numbers to demonstrate your achievements in previous roles. For example, if you increased customer satisfaction ratings or reduced wait times for customers, use specific numbers to illustrate this.
• Close with a call to action: End your cover letter by expressing your interest in an interview and providing your contact information. This shows your eagerness to move forward in the application process and makes it easy for the employer to get in touch with you.
• Proofread: Make sure to thoroughly proofread your cover letter for any grammatical errors or typos. A well-written, error-free letter can make a strong first impression. I recommend using Hemingway App to do this.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Cover Letter

Keywords are one of the most important factors in your cover letter. They show employers that your skills align with the role and they also help format your cover letter for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan cover letters for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized cover letter. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first way to find the right keywords is to leverage our list of the best keywords and skills for an Customer Service cover letter.

These keywords were selected from an analysis of  real Customer Service  job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Cover Letter And Target Role

The second method is the one I recommend because it's personalized to your specific cover letter and target job.

• Open a copy of your target job description
• Head over to  ResyMatch.io
• Select the “Job Description Scan” from the scan type selector in the upper right corner of the tool
• Copy and paste the job description into the field on the left
• Hit scan and review the results

ResyMatch is going to scan the target job description and show you the exact keywords and skills that are relevant for the role and that you should weave into your cover letter.

Here's a video walking through this whole process:

Personalization is what makes a cover letter stand out. That starts from the very first sentence where you greet the person reading your cover letter! There are two ways to do this well:

1. Use The Hiring Manager's Name

The first, and best, is by including the hiring manager's name. Let's say that you discovered the hiring manager's name from a post on LinkedIn or via an informational interview.

This is the jackpot! All you need to do is use their name in the introduction, like this:

2. Use This Formula: To The [Department] Team at [Company]

If you don't have the hiring manager's name, no problem! You can address your cover letter to the team that you're applying to.

For example, if you're applying to for a Product Marketing Manager role at Discovery Education, you might start you cover letter like this:

This shows the reader that this letter has been written specifically for them and the content inside of it will support that.

It's much more relevant and personal than  “To Whom It May Concern!”

For more advice on writing a strong opening to your cover letter, check out this guide.

3 Customer Service Cover Letter Examples For 2023

Now let's take a look at all of these best practices in action. Here are three cover letter examples for different situations from people with different backgrounds that are all applying for Customer Service roles:

Customer Service Cover Letter Example #1: A Traditional Background

Our first example is a cover letter written by a candidate with traditional Customer Service experience. Here is what an example of their cover letter might look like:

Customer Service Cover Letter Example #2: A Non-Traditional Background

Our second cover letter example comes from a candidate looking to transition from marketing into Customer Service. This cover letter illustrates how they identify and speak to their transferable skills:

Customer Service Cover Letter Example #3: Landing A Customer Service Role In Spite Of A Career Gap and Non-Traditional Experience

Our third example highlights a candidate with Marketing and Events Management experience who, after a layoff, is looking to transition into Customer Service. Here is what their cover letter might look like:

At this point, you know all of the basics you'll need to write a Customer Service cover letter that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with  our CoverBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

3 Tips For Writing A Job-Winning Customer ServiceCover Letter

You're off to a strong start! But I've got a few more tips to help you take your cover letter to the next level:

1. Use ChatGPT To Write Your Cover Letter In <30 Seconds

All of these tips and best practices work, but you still have to implement them. Normally, that'd mean you sitting down and spending hours brainstorming ideas, typing, deleting, and typing again, and then feeling absolutely drained.

Now there's a way to work around all of that so you save your best energy for the writing and edits that matter most. Here's how it works:

• Head to ChatGPT (you'll need to create an account – it's free)
• Ask ChatGPT,  “Please write me a cover letter for an Customer Service role. The role I'm applying for is [Job Title] role at [Company]. Here is the job description: [Paste Job Description]. And here is my resume: [Paste Resume].
• Watch ChatGPT write up a pretty darn good cover letter base!

Here's a video of me doing this with a real cover letter if you want to see the steps in action:

Note:  I  do not recommend or advise that you simply copy and paste the content from ChatGPT into your cover letter and submit your application. ChatGPT is great for doing 80% of the baseline work, but you still need to review, revise, and personalize the content yourself.

2. Include Measurable Metrics And Outcomes

Too many job seekers only focus on the actions that they took and not the outcomes that resulted from those actions. As a hiring manager, it's impossible to differentiate between a dozen candidates who were all “Responsible For Increasing Customer Satisfaction Rates.” 

If you want to win, your cover letter should speak to the specific outcomes that you drove in previous roles. That could be:

• The percentage by which customer complaints decreased
• The average reduction in wait times for your calls
• The retention rate of your clients
• The rate at which you provided first-contact resolutions to customer issues

These numbers will show hiring teams what you're capable of and make your value crystal clear!

3. Match Your Cover Letter And Resume Design

They're the exact same car, down to the year, make, and model. The only difference is the way the product was presented. Like I said, quality impacts perceived value.

One of the best ways to boost the quality of your cover letter is to make it look clean, professional, and have it match your resume. That's why the resume templates in our resume builder tool match the cover letter templates in our cover letter builder:

If you use both tools to create your cover letter and your resume, your entire application is going to be top notch.

Key Takeaways To Wrap Up Your Job-Winning Cover Letter

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service cover letter:

• Start with a proven cover letter template from CoverBuild.io
• Use  ResyMatch.io to find the right keywords and optimize your cover letter for each role you apply to
• Start your cover letter with a personalized greeting for the hiring manager or team name
• Emphasize the measurable outcomes and value you drove in previous roles (include metrics!)
• Compare the draft of your cover letter to the examples on this page to make sure you're on the right path
• Use a tool like  Hemingway App to proofread your cover letter before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Now that your cover letter is taking care of, be sure to check out our guide on writing a job-winning Customer Service resume (with examples!) .

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Zety Review — Pros, Cons, and Alternatives

Zety is a service that allows you to create resumes, cover letters, and CVs. Our Zety review explores the service’s pros and cons, helping you determine whether this is the right choice for your needs. 

Founded to make resume building online quick and easy, Zety seamlessly guides you through the process of creating a stellar resume that will land you your dream job. 

We experienced how Zety works firsthand to illustrate how it compares against the competition.

Pros & Cons

Pricing Plans

14-day full access.

*auto-renews at $23.70 every 4 weeks.

Monthly Plan

$5.95/month.

*or $71.40 up-front for yearly access to save 77%.

Zety Review — Features and Materials

The primary mission of Zety was to change the HR landscape and grow to become an internationally recognized brand. Created in 2016, Zety now has over 40 million readers annually and over 2.5 million users. It stands as the fastest-growing career advice website worldwide. 

As dozens of Zety.com reviews confirm, the platform is pretty simple to use. Whether you want to build a resume, cover letter, or CV, the first step is to choose a template. 

You can export your work in Word, TXT, and PDF formats. Alternatively, you can email or print the documents. Keep in mind that you need to subscribe before being able to export anything. 

Zety Resume Builder

Zety allows you to start building your resume from scratch or upload an existing one and improve the content in just a few minutes. 

You can track the strength score and learn about key points that you can improve, like:

• Completeness
• Precise contact info

You can preview your work at any time during composition. 

Zety Resume Templates

Each format style highlights your primary assets and career achievements. The design is minimalist, sleek, and focused on the content. You can easily display your prowess using graphs and choose one or two-column designs to maintain a good balance between word count and whitespace. The resume builder offers pre-made bullet points that you can modify further. 

Zety Wizard

Zety reviews praise the service’s wizard, which is highly intuitive and makes the resume-building process a breeze. It also provides tips and examples to guide you through the process. As you build the resume, you can click on the light bulb in the right corner and get some expert insights into what hiring managers usually look for and the type of content you should include.

According to Zety resume reviews, even if you have zero experience to include in your resume, expert insights can help you create a good-looking one. The wizard gives you recommendations on which keywords and skills you need to add according to the job position you’re applying for so that you stand out from the competition.

Zety will create a URL for your resume that you can then share with your potential employers. Getting a Premium membership will allow employers and recruiters to find and access your resume directly via Zety’s platform.

Zety Cover Letter Builder

Zety offers about 20 cover letter templates. Aiming to craft the best presentation of your experience and skills, the cover letter builder delivers professional-looking designs by highlighting the most critical information from the resume and why the hiring managers should consider you. 

You can easily highlight the most crucial career achievements using colors, styles, and bullet points. As with the resume builder, to craft a Zety cover letter, you’ll need to fill in the form with some basic information. You need to choose the top three skills and select the adjectives that describe your working style. 

Zety then uses this information to compose the cover letter, which you can further personalize. You can change the templates and format through the dashboard before finalizing it. 

Another interesting feature of Zety is managing sections like date, greeting, recipient, and more. Additionally, you can add requirements for availability, relocation, confidentiality, gaps, and salary. Our Zety cover letter review showed that users love the freedom to edit and personalize these sections as they see fit. 

If you need to send a CV, you must ensure it’s professional and straightforward. Zety helps you build a CV that displays your achievements. The process is similar to building a resume and cover letter — you need to pick a template and choose from a selection of ready-made sections, optimize them, or use pre-written bullet points. In addition, the builder allows you to add a personal profile and sleek icons to highlight important info. 

Comprehensive Knowledge Base 

Multiple reviews of Zety praise the extensive knowledge base crafted by recruitment professionals. It includes step-by-step instructions that can guide you through job searches and interviews. The knowledge base also has dedicated sections with articles that help you create your resume, CV, and cover letters. On top of that, you can get valuable career advice.

Personalized Feedback on Resumes

In addition to the extensive base of informative articles, Zety resume builder reviews commend the personalized feedback in the form of a built-in spell checker and text-suggestion feature. The spell checker isn’t the most streamlined, though, as it doesn’t detect misspellings on its own, and the text-suggestion component is keyword-dependent. Despite this, both features perform well in our experience.

Zety Online Reviews and Ratings

Zety has a 4.4 overall rating on Trustpilot from over 3,500 reviews. More than 93% have rated it with four or five stars. Only less than 1% rated their experience with Zety as poor, and 5% gave it one star. Overall, users are impressed by how simple and valuable Zety templates are. Also, they highlight that it’s simple to customize the information and craft CVs and cover letters. Users also appreciate the ideas for skills and job descriptions. Almost all reviews mention excellent customer service, highlighting how helpful the reps are.

On Site Jabber , Zety has a significantly lower number of reviews. Its average score is 4.92, indicating most customers are generally happy with its service. Also, they mention that the Zety resume cost is reasonable, considering the value you get. 

Users mainly complain about the auto-renewal of the membership; they had money taken out of their account, entering a monthly membership after the two-week pass. However, Zety has transparently disclosed this policy, so it’s really up to you.

Zety Customer Service

You can reach Zety’s customer support team via phone or message. According to the website, the average waiting time for phone support is two minutes, and our Zety resume review confirmed this. On the other hand, if you contact them via message, you’ll receive a reply within two days.

The reps are available Monday through Friday from 8 am to 8 pm. On Saturdays, you can reach them between 8 am and 5 pm, whereas the team’s working time is from 10 am to 6 pm on Sundays. The staff is knowledgeable, helpful, polite, and provides straightforward answers and excellent assistance. Many customers mentioned that the agents patiently explained how to fix the issues they inquired about.

Zety Pricing

Zety allows you to create a free resume and a cover letter, as well as use Zety’s resources on its website. At first, you’ll need to create an account and generate your documents using the templates entirely for free. However, to download the document, you’ll have to buy a two-week pass which costs $2.70. Keep in mind that it will auto-renew if you don’t cancel it.

Zety cost will then jump to $5.95 a month. Besides the monthly subscription, you can subscribe to Zety for a year, costing you $71.40. While you can’t download your resume for free, you can generate a plain text document with your resume information by clicking on “download” in the header.

Zety Alternatives

As part of our Zety resume review, we have compared Zety with its competitors to determine how it ranks among them. If you aren’t sure whether Zety can cover your needs or not, look at the head-to-head comparison with the top resume builders .

Zety vs. VisualCV

VisualCV offers a resume website builder that allows you to make a resume or cover letter for free. However, the cover letter feature is a bit basic. VisualCV’s paid packages are cheaper than Zety’s, and you can choose from 3 free and 20 paid templates. As we discovered through our VisualCV review , the paid plans offer a range of features like resume performance analytics, Google Doc integration, the ability to create a unique domain, and more. As per our Zety review, Zety is better than VisualCV in terms of document extraction as it offers a TXT format option in addition to PDF and Word. 

Zety vs. Resume Genius

Both Zety and Resume Genius provide cover letters and resume templates. Moreover, both provide solid customization options and helpful writing wizards. The two-week passes cost about the same as well. However, Zety resume reviews confirm that Zety is a cheaper option as Resume Genius renews at $39.95 a month. 

The price is worth it as you get a professional to write your resume. On Resume Genius, the preview option is possible only at the end of the resume creation, while you can preview your work throughout the process with Zety.

Zety vs. Resume.io

Zety free trial isn’t available per se — you still have to pay $2.70 to gain a two-week free pass. On the other hand, Resume.io offers free premium features that you can access for seven days. However, according to our Resume.io review , you aren’t allowed to download the resume with your free subscription. Like Zety, the platform includes a built-in grammar checker and excellent editing and customization features. It also allows you to add pre-written phrases and save your document in multiple formats.  

Zety Reviews Verdict: Is It Worth It?

Zety is an easy-to-use resume builder with 20 sleek templates, plenty of customization options, and a flexible text editor. It’s free to craft your document, and you can download it for free in TXT format. Paying the total cost for Zety can also be an excellent investment if you plan to use it multiple times to strengthen your brand on the internet. The platform can also help you create a professional cover letter and CV. 

Zety Frequently Asked Questions

Creating a resume, cover letter, and CV on Zety is free. You can start the process right from the Zety website. After passing the first few steps, you will need to create a free online account. However, to download them, you must buy at least a 14-day pass which costs $2.70. A monthly subscription costs $24.70, whereas an annual subscription is $71.40.

You can cancel the Zety subscription by contacting the customer service team. Alternatively, you can do it via the online cancel page, which you can access from your account settings. Once you request a cancellation, you’ll receive a cancellation number and confirm the request. If you cancel the subscription before your 14-day trial pass ends, Zety will also issue a refund notice.

Zety has a Certified Professional Resume Writer and NCDA credentials displayed on its website, proving it’s safe to use. According to Scamadviser.com, Zety’s trust score is 100%. Additionally, the Alexa rank of Zety.com is 1,925, and the site’s domain age is 22, which is pretty impressive. Hundreds of reviews online also confirm that the site is entirely legit.

As we said, you can use Zety for free. To craft your documents, you only need to create an online account. To download the documents, you need to pay at least $2.70 for a two-week pass. However, there’s an option to generate the resume for free in plain text format (TXT). To do so, click on “download” from the header, and choose the TXT format. As we learned during our research for this Zety review, users appreciate this option.

This post contains affiliate links. We may earn commission from any sales made or actions taken as a result from users clicking the links on this page.

Cover Letter Templates – Build Professional Cover Letters.

The Cover Letter Templates offered by Zety are a powerful tool for job seekers to create professional and impactful cover letters with ease. With a selection of 18+ modern and aesthetically pleasing templates, users can choose a cover letter design that complements their resume and draws attention to their key achievements and skills. Whether you need a cover letter for a resume or a CV, Zety’s templates cater to various industries, experience levels, and personal preferences.

Using Zety’s Cover Letter Templates is straightforward and hassle-free. Users can click on their preferred template, fill in their personal information and cover letter content online, and then download the finalized cover letter in seconds. The templates offer flexibility in showcasing accomplishments through bullet points, colors, and styles, while keeping the document polished and professional.

The Cover Letter Templates are designed for optimal effectiveness, helping users boost their confidence in the application process. A well-crafted cover letter can significantly enhance a job application, and with Zety’s user-friendly templates, job seekers can focus on creating a compelling narrative that aligns with their resume.

Choose from 18+ professionally designed cover letter templates suitable for various industries and preferences.

The wizard-based application makes it easy to fill in personal information and create a polished cover letter sample in just a few clicks.

Highlight key achievements, skills, and motivations with styles, colors, and layouts that draw attention to what matters to employers.

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Frequently Asked Questions

A cover letter is a document attached to a job application that provides more details about your skills and experiences listed on your resume.

Follow cover letter etiquette with left-aligned text, double spaces between paragraphs, and sufficient margins.

While not always necessary, a cover letter is advantageous as it shows motivation and provides more details to the employer.

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Zety   Reviews

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Reviews 3.6.

6,042 total

Most relevant

Works well until you want to cancel

Works well until you want to cancel. The cancel button is frozen, making it impossible to cancel trial subscriptions online.

Date of experience : May 19, 2024

Reply from Zety

Hello! We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of prompt and effective communication, and we're sorry for falling short in this regard. We will be happy to assist you once we have more information. Thank you for your time. Please look for a message from Trustpilot asking for your account information.

Great experience!

This app is amazing! Very intuitive and easy to use. The fact that it provides predefined attributes according to each job description allowed me to successfully update my outdated resume.

Date of experience : May 16, 2024

Hello, Thank you so much for your kind words! We're thrilled to hear that you found our app amazing and that it helped you update your resume successfully. Making the process intuitive and easy to use is one of our top priorities, and we're glad to know it made a difference for you. If you have any more feedback or need further assistance, please don't hesitate to reach out. We're here to help!

This was amazingly easy to use even for…

This was amazingly easy to use even for someone like me who has not had to do a resume for two decades!! Thanks so much for this awesome tool!!

Date of experience : May 28, 2024

Hello, We're thrilled to have been able to help. If you have any other questions, please feel free to contact us. We're here to assist you!

the resume tools and AI intergarted is…

the resume tools and AI intergarted is very helpful

Date of experience : June 10, 2024

Hello, Thank you for your positive feedback! We're delighted to hear that you found our resume tools and AI integration very helpful. Your satisfaction is our priority, and we are glad that our tools could assist you effectively. If you have any further suggestions or need any assistance, please feel free to reach out. Thank you for choosing Zety!

Scam. luckily I investigated this recurrent payment on my bank account

Date of experience : June 06, 2024

Hello! We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of prompt and effective communication and apologize for falling short. We will be happy to assist you once we have more information. Thank you for your time. Please look for a message from Trustpilot asking for your account information.

Very great tool

Very great tool. But it's sad that nothing is telling that the download will not be free, until i want to download

Date of experience : June 02, 2024

Hello, Thank you for your feedback. We apologize for any confusion regarding the download process. We'll work on improving transparency about associated costs. If you need further assistance or have any questions, please don't hesitate to reach out. We're here to help.

Very good Resume tool. Thanks

Very Good Resume Tool

Date of experience : June 18, 2024

Positively surprised

Really neat templates and useful feedback.

Date of experience : June 09, 2024

Hello, Thank you so much! We appreciate the positive review!

It was very intuitive and quick.

Date of experience : June 12, 2024

Hello, Thank you for your positive feedback! We're glad to hear that you found our platform intuitive and quick to use. If you have any suggestions or need further assistance, please feel free to reach out. We're here to help!

easy fast and efficient

Date of experience : June 13, 2024

Hello, Thank you for taking the time to leave us a review!

Customer service

Josue was extremely patient and helpful with me while trying to figure out some technical issues with my account. Amazing customer service!

Date of experience : May 23, 2024

Hello, We're truly grateful for your feedback! It brings us immense joy to learn that our agent was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!

Loved it. was really helpful creating my LinkedIn profile and resume

Hello, You made our day with your review, thank you!

Very user-friendly

Very user-friendly, and has all the features you need.

Date of experience : June 11, 2024

good and helpful

Date of experience : June 16, 2024

Made a great resume for me

Made a great resume for me. I wish they told me ahead of time that they would charge me for it. As long as they don't charge me hidden fees, I can say I am satisfied.

Hello, Thank you for your feedback! We're glad to hear that you are happy with the resume we created for you. We apologize for any confusion regarding the charges. We strive to be transparent about our pricing and ensure all fees are clearly communicated. If you have any concerns about hidden fees, please reach out to our customer service team. We are committed to providing an excellent experience and will be happy to assist you with any questions or clarifications. Thank you for your understanding and for giving us the opportunity to assist you.

Really great service

Really great service, I have been using Zety it's been long time. Happy with the resume service so far.

Date of experience : May 31, 2024

Hello, Thank you for your kind words! We're delighted to hear that you've been happy with our resume service for a long time. Your continued trust and satisfaction mean a lot to us. If there's anything more we can do to assist you, please feel free to reach out. We're here to help!

It gives suggestions and ideas…

It gives suggestions and ideas alongside keywords which matter the most for a CV to be shortlisted.

Hello, Thank you for your feedback! We're pleased to hear that you found our suggestions, ideas, and keyword recommendations helpful for getting your CV shortlisted. If you need any further assistance or have any questions, please don't hesitate to reach out.

Excelente plataforma para crear CV

Excelente plataforma para crear CV, la volveré a usar y pagar. Lo vale.

Date of experience : June 01, 2024

Hola, Muchas gracias por su excelente reseña. Nos alegra saber que encontró nuestra plataforma útil para crear su CV y que planea volver a usarla y pagar por nuestros servicios. Sus palabras son muy valiosas para nosotros. Si tiene alguna otra pregunta o necesita asistencia adicional, no dude en ponerse en contacto con nosotros. Estamos aquí para ayudarle.

Easy to use

Easy to use, user friendly, and no need to think hard for the design.

Hello, We’re thankful for the amazing feedback you have given us!

Very helpful and can help you to get job easily ! Please subscribe if you have the opportunity .

Date of experience : May 20, 2024