service oriented manufacturing a literature review and future research directions

Service-oriented manufacturing: A literature review and future research directions

• Review Article
• Published: 07 September 2021
• Volume 9 , pages 71–88, ( 2022 )

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• Zhong-Zhong Jiang 1 ,
• Guangqi Feng 1 ,
• Zelong Yi 2 &
• Xiaolong Guo 3  

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This study presents a systematic review of the literature on service-oriented manufacturing (SOM). Specifically, we focus on the impact of SOM on firm operating decisions, which distinguishes this work from previous reviews. This study proposes a classification framework for SOM research based on product flow, from its design to its final disposal. Although SOM has been studied for many years, most related research remains conceptual. Our criterion for choosing papers is that they must be relevant to practical problems. This review aims to provide readers a guide that will facilitate their search for papers in their field of interest. More importantly, we hope that this review can provide insightful managerial implications for SOM.

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School of Business Administration & Institute of Behavioral and Service Operations Management, Northeastern University, Shenyang 110167, China; Key Laboratory of Data Analytics and Optimization for Smart Industry (Northeastern University), Ministry of Education, Shenyang, 110819, China

Zhong-Zhong Jiang & Guangqi Feng

Department of Transportation Economics and Logistics Management, College of Economics, Shenzhen University, Shenzhen, 518060, China

Anhui Province Key Laboratory of Contemporary Logistics and Supply Chain, International Institute of Finance, School of Management, University of Science and Technology of China, Hefei, 230026, China

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This work was supported by the National Natural Science Foundation of China (Grant Nos. 71671033, 71971052, 71790614, and 71871207), the Fundamental Research Funds for the Central Universities (Grant No. N2006006), the Project of Promoting Talents in Liaoning Province (Grant No. XLYC1807252), the 111 Project (Grant No. B16009), and the Project of Longgang Innovation Research Institute of Shenzhen University (Grant No. SZJR006).

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Jiang, ZZ., Feng, G., Yi, Z. et al. Service-oriented manufacturing: A literature review and future research directions. Front. Eng. Manag. 9 , 71–88 (2022). https://doi.org/10.1007/s42524-021-0171-3

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Received : 17 April 2021

Accepted : 28 July 2021

Published : 07 September 2021

Issue Date : March 2022

DOI : https://doi.org/10.1007/s42524-021-0171-3

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