head of customer service resume

Top 30 Headlines for Customer Service Resume

A customer service resume headline is a concise statement or phrase that highlights your skills, experience, and qualities as a customer service professional. It is located at the top of your resume, just below your contact information.

The purpose of a resume headline is to instantly grab the attention of recruiters and entice them to continue reading your resume.

A well-crafted headline should effectively summarize your expertise, showcase your unique selling points, and convey your value as a potential candidate.

In this article, we have created a list of the top 30 headlines for a customer service resume to help you make a lasting impression.

Whether you’re an experienced customer service representative or just starting your career in this field, these headlines will inspire and guide you towards creating a strong and impactful resume.

Explore the possibilities and find the perfect headline that aligns with your skills and achievements, and helps you stand out in the competitive job market. Be ready to make a lasting impression with your customer service resume!

30 Customer Service Resume Headlines Examples

5 tips for crafting a winning customer service resume headline, 1. be concise and focused.

Craft a headline that is succinct yet captures the essence of your customer service proficiency. It should be a hook that not only grabs attention but also summarizes your key attribute in fewer than 10 words.

2. Use Job-Relevant Keywords

Incorporate industry-specific keywords that resonate with customer service roles, such as “client satisfaction,” “support specialist,” or “problem-solving.” This makes your resume more relevant to job postings and ATS-friendly.

3. Showcase Your Experience Level

If you have a significant level of experience, let it shine through in your headline. For example, “Seasoned Customer Service Veteran with 10+ Years of Dedicated Service.”

4. Highlight Your Unique Value Proposition

Determine what sets you apart and use it to your advantage. Example: “Empathetic Customer Support Advocate Driven by 5-Star Client Experiences.”

5. Tailor It to The Job Description

Align your headline with the specific customer service job you are applying for. For example, if the job requires bilingual skills, you might write, “Bilingual Customer Service Professional with a Flair for Conflict Resolution.”

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Head Of Customer Service Resume Sample

Home » Resume Samples » Head Of Customer Service Resume Sample

Are you a  Head Of Customer Service by profession and looking for a career change? We have good news for you! use our job-winning professional  Head Of Customer Service Resume Sample  template. You don’t have to start writing from scratch. Just click “Edit CV” and modify it with your details. Update the template fonts and colors to have the best chance of landing your dream job. Find more  Resume Templates.

Head Of Customer Service

Experienced Head of Operations  and outstanding performer in banking sector with over 10 years of experience. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of banking business. Recognized for inspiring management team members to excel and encouraging creative work environments

• creative approach to problem solving
• supervising a team of clerks
• liaising with clients and other bank divisions
• pinpointing ways of improving and developing systems
• troubleshooting problems
• ratifying data flows and ensuring accuracy (operations control)
• checking daily transaction reports
• managing day-to-day banking processes
• ensuring that transactions are cleared and settled correctly
• helping to maximize efficiency and bank profitability

Work Experience

Customer service head.

• helping to develop and implement customer service policies in an organisation
• finding ways to measure customer satisfaction and improve services
• managing a team of customer service staff
• handling face-to-face enquiries from customers

Customer Service Officer

Responded to customer requests for products, services and AlexBank information. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Compiled customer feedback and recommended service delivery improvements to management. Offered advice and assistance to customers, paying attention to special requirements  

handling customer financial transactions like deposits, withdrawals, transfers, money orders, and checking

Tour leader

• Greeting and welcoming Tourists to the tour.
• Informing Tourists about the itinerary for each tour.
• Planning itineraries in accordance with weather forecasts and the length of each tour.
• Scheduling visits and purchasing tickets to museums, galleries, protected parks, and other attractions ahead of time, if required.
• Planning alternate activities in the event that cancellations, closures, or weather prohibit you from attending scheduled events.
• Gathering and maintaining the requisite equipment for each tour.
• Familiarizing yourself with the layout and history of the region or establishment in which you will be working.
• Familiarizing customers with each region or establishment.
• Encouraging guests to apply sunscreen regularly and to remain hydrated, if applicable.
• Directing Tourists to other, non-competing services that might be of interest to them.

Bachelor of Accountancy Faculty Of Commerce

Career expert tips:.

• Always make sure you choose the perfect resume format to suit your professional experience.
• Ensure that you know how to write a resume in a way that highlights your competencies.
• Check the expert curated popular good CV and resume examples

What is the Role of a Head Of Customer Service?

The Head of Customer Service plays a crucial role in shaping the customer experience, acting as the driving force behind customer satisfaction and loyalty. This role is a blend of leadership, strategy, and communication, focusing on creating and implementing customer service policies to enhance the overall customer experience.

As the Head of Customer Service, you are responsible for leading and inspiring a team of customer service representatives, ensuring that they provide top-notch service to every customer. You are the voice of the customer within the organization, working closely with various departments to improve products, services, and policies, ensuring that the customer’s voice is always heard and valued.

What are the Head Of Customer Service Job Requirements?

Stepping into the role of a Head of Customer Service requires a unique blend of skills and qualifications. Here are the key requirements that candidates typically need to meet:

• A bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Several years of experience in customer service, with a proven track record of leading and managing teams.
• Strong communication and interpersonal skills to interact effectively with customers and team members.
• Problem-solving skills to address customer issues and implement effective solutions.
• Knowledge of customer service software, databases, and CRM tools.
• Ability to analyze data and customer feedback to improve services.

Additional certifications in customer service management can further enhance your qualifications and make you stand out in the competitive job market.

What are the Responsibilities of a Head Of Customer Service?

The Head of Customer Service wears many hats, juggling a variety of responsibilities to ensure customer satisfaction. Here are some of the key responsibilities that come with this role:

• Developing and implementing customer service policies and procedures to improve the customer experience.
• Leading and motivating a team of customer service representatives to meet and exceed customer expectations.
• Handling escalated customer complaints and issues, ensuring timely and effective resolution.
• Working closely with other departments to improve products and services based on customer feedback.
• Monitoring and analyzing customer service performance metrics to identify areas for improvement.
• Conducting regular training sessions for the customer service team to enhance their skills and knowledge.

Each responsibility is a step towards building a customer-centric organization, where every customer feels valued and heard.

Head Of Customer Service Resume Writing Tips

Creating a standout resume is your ticket to landing that dream role as a Head of Customer Service. Here are some tips to help you craft a resume that showcases your skills, experience, and passion for customer service:

• Highlight your leadership experience, showcasing your ability to lead and motivate teams.
• Detail your experience in developing and implementing customer service policies and procedures.
• Include specific examples of how you have improved the customer experience and resolved customer issues.
• List any certifications or additional training you have completed in customer service management.
• Personalize your resume for the specific role, ensuring it aligns with the job description and company values.

Remember, your resume is your personal marketing tool, so make sure it reflects your passion for customer service and your ability to lead and inspire teams.

Head Of Customer Service Resume Summary Examples

Your resume summary is the first thing employers see, so make it count. Here are some examples to help you craft a compelling summary:

• “Passionate Head of Customer Service with 10+ years of experience in leading customer service teams and improving customer satisfaction. Proven ability to develop and implement customer service policies and resolve customer issues effectively.”
• “Dedicated Head of Customer Service with a track record of enhancing customer experiences and improving customer service performance metrics. Skilled in leading and motivating teams, analyzing data, and implementing effective solutions.”
• “Experienced Head of Customer Service with a focus on building customer-centric organizations. Proven ability to improve customer satisfaction, handle escalated issues, and work collaboratively with other departments to enhance products and services.”

Each summary should be a snapshot of your career, highlighting your skills, experience, and passion for customer service.

Create a Strong Experience Section for Your Head Of Customer Service Resume

The experience section is the heart of your resume, showcasing your journey and achievements in the customer service field. Here are some examples to guide you in creating a strong experience section:

• “Led a customer service team of 20 representatives, achieving a 25% increase in customer satisfaction ratings over two years.”
• “Developed and implemented customer service policies and procedures, resulting in a 30% reduction in customer complaints.”
• “Conducted regular training sessions for the customer service team, enhancing their skills and knowledge in customer interaction and issue resolution.”
• “Worked collaboratively with the product development team to improve products based on customer feedback, leading to a 15% increase in product ratings.”

Each experience is a testament to your skills and dedication to improving the customer experience.

Sample Education Section for Your Head Of Customer Service Resume

Education is the foundation of your career, and showcasing your academic achievements can enhance your resume. Here’s an example of how to list your education:

• B.A. in Business Administration, University of XYZ, 2010
• Certified Customer Service Manager (CCSM), Customer Service Institute of America, 2012

Listing your academic qualifications and any additional certifications can add value to your resume and showcase your commitment to learning and development.

Head Of Customer Service Skills for Your Resume

Skills are the tools you use to excel in your role, and showcasing them on your resume is essential. Here are some skills that a Head of Customer Service should possess:

Soft Skills:

• Leadership and Team Management
• Communication and Interpersonal Skills
• Problem Solving
• Customer-Centric Mindset
• Adaptability and Resilience

Hard Skills:

• Customer Service Software and CRM Tools
• Data Analysis
• Policy Development and Implementation
• Performance Metrics Monitoring
• Training and Development

Each skill is a building block, helping you create a customer-centric organization and lead your team to success.

Most Common Mistakes to Avoid When Writing a Head Of Customer Service Resume

Avoiding common mistakes is key to crafting a standout resume. Here are some pitfalls to watch out for:

• Using a generic template and not customizing your resume for the specific role.
• Focusing solely on job duties and not highlighting your achievements and impact.
• Ignoring the importance of a cover letter to complement your resume.
• Using too much jargon and not clearly communicating your value.
• Not proofreading your resume, leaving typos or grammatical errors.

Avoiding these mistakes can help you create a polished and professional resume that stands out from the crowd.

Key Takeaways for Your Head Of Customer Service Resume

As we wrap up, let’s summarize the key points to remember when crafting your Head of Customer Service resume:

• Highlight your leadership journey and showcase your ability to lead and inspire teams.
• Detail your experience in developing customer service policies and resolving customer issues.
• Include specific examples of your impact on customer satisfaction and service improvement.
• List your academic qualifications and any additional certifications in customer service management.

With these insights and tips, you are well on your way to crafting a resume that reflects your passion for customer service and your leadership abilities.

Finally, feel free to utilize resources like AI Resume Builder , Resume Design , Resume Samples , Resume Examples , Resume Skills , Resume Help , Resume Synonyms , and Job Responsibilities to create a standout application and prepare for the Head Of Customer Service job interview .

Embarking on this journey with the right tools and insights, you are poised to create a compelling narrative of your career, showcasing your dedication to customer service and leadership. Best of luck!

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28 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 28 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

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4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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How to write a customer service director resume?

Strategies and goals are an integral part of a customer service director’s life.

In fact, strong strategy making and goal setting is what makes someone a successful customer service director. One can deploy the skill of strategizing in a director of customer support resume by putting things strategically in a director of customer service resume and placing their goals strongly in it.

It takes a lot of practice to write a strategically correct customer service manager resume.

From making your customer service director profile to placing your customer service director skills to composing your customer service director summary, we’ve got it all.

You can always use Hiration’s online resume builder for a hassle-free director of customer service resume building.

This blog will walk you through:

• Use your name as the resume header to stand out
• Understand the economic stability the job provides before applying
• Go through the job description to identify keywords and include the same in your resume
• Choose the correct resume format depending upon your requirement
• Create one liner bullet points starting with power verbs
• Add links to your LinkedIn or personal website to give the recruiter an idea of your professional identity

If you do decide to read further, the blog will also answer the following questions:

• How to write a Customer Service Director Resume?
• What are the roles & responsibilities of a customer service manager?
• How to write a Professional Experience section?
• Which is the best Resume format for Customer Service Director Resume
• How to write ATS-targeted skills in Customer Service Director resume?
• How to write an intriguing Summary for Customer Service Director resume?

If you still decide to make it by yourself, the following guidelines will help you figure things out. Also, you will find customer service director resume sample below to take help from.

What is a customer service director resume?

As a customer service director, your duty goes around establishing certain systems in order to implement strategic visions to achieve goals. This includes:

• Overseeing employees to execute the intended strategy in order to achieve goals
• Gathering customer data
• Analyzing feedback

So a customer service head resume should actually show a person’s skills around engaging in strategies and implementing the same.

A customer service director’s work of strategizing may include:

• Getting involved with internal markets
• Dealing with third-party markets
• Coordinating with research teams
• Determining company’s brand image
• Improving existing customer experience
• Determining how to get to potential customers
• Solving brand loyal customer issues
• Making strategies to keep brand loyal customers stick to the brand
• Creating plans to ensure customer satisfaction

You can take help from the customer service director resume sample given below to make your customer service director resume that will boast of your strategizing and goals achieving skills.

You can use a set of pre-written customer service head resume templates at Hiration's online resume building tool. These are lines which were specifically made for the profile of a customer service director.

To illustrate your professional experience of being a customer service director in your resume, alter the words as per your experience.

It’s not difficult and is moldable as well as it will help you get your desired job sooner.

Customer Service Director Salary

Before you decide to apply to a customer service director job, it is important for you to know the finances that come with the job.

We have curated a list from disparate sources of the salary provided to a customer service director resume.

Here is a breakdown of customer service director salary based on percentiles.

Why Do You Need a Customer Service Head Resume?

If you’re reading this, you’re apparently seeking for that little extra customer service head resume help that makes all the difference in getting you into your desired job field.

It is easy to misplace the sections when writing a director of customer support resume if you don’t know the correct formatting of a professional director of customer support resume.

Also, if you find yourself thinking questions like: “What do recruiters look for in a customer service head resume?” then look no further. You can instantly and comfortably adjust your customer service director resume to suit your work experience.

Also, you can see the placing of the sections in the customer service director sample.

How to Write a Customer Service Manager Resume?

Take a close look at the above picture to see how you can write a director of customer support resume.

In the contact information section write your name, contact number, e-mail ID and current residential address.

You can also consider including your other social media profiles that are suitable with regards to the jobs you are targeting, such as an up to date LinkedIn profile. Other social media profiles like Facebook and Instagram may also be helpful for a few roles.

Always include a professional headshot if you’re looking for jobs in:

• South America
• Continental Europe
• Middle East

Roles & Responsibilities of a Customer Service Director

We have formed an assortment of customer service director’s duties that reflect what most people looking for a customer service director need.

Also, a director of customer support resume should be able to pass the ATS test.

So why do you need to tailor your director of customer service resume?

Most customer service director job descriptions list the following typical responsibilities and duties:

• Communicate with other managers in a company in order to keep the functions within the company going smooth.
• Stay in contact with the company’s supervisors to assure fulfillment of customer service standards.
• To set up training related to customer service.
• To be adept with the skills taught in the training.
• Able to carry out analysis related to customer service
• Development of systems to improve the workings of customer service department
• Capable of using different type of computer systems
• Familiarity with the culture, mission, and goals of customer service department
• Build service standard operations of customer service
• Create strategies to achieve quality customer satisfaction
• Devise the planning, establishment, and direction of call center operations
• Come up with plans, formation, and management of customer service programs
• Skilled at scheduling meetings
• Adept at travel arrangements
• Experienced at organizing events
• Proficient at creating data sheets

The job responsibilities may also include :

• Directing staff for customer service operations
• Carrying out excellent professional support services
• Expert in personal interaction with employees
• Oversaw clients
• Solving complex issues within the department
• Adept at managing calendars to schedule all events
• Scheduling timely meetings of the department
• Taking interviews while recruiting new people
• Experienced at fulfilling development needs
• Proficient at preparing reference manuals
• Has strong leadership qualities in order to lead a team
• Carrying out process optimization and compliance
• Expert at implementing cost control initiatives

The typical job skills and qualifications a recruiter looks for are:

• A strong educational background
• Usually a Master’s degree in business
• Skilled at revenue maximization
• Adept at customer service management
• 10+ years of experience as a customer service manager or in a similar profile
• Training like that of an Executive Assistant
• Comfortable with long working hours
• Must provide at least three valid documents of previous experience

Tailoring your customer service head resume around these necessities can get you your target job quicker. It will help a lot. Your overall experience will form the basis of this customer service director resume.

If you have worked as a customer service manager or a similar profile then try using the above-given information in your customer service head resume. It will definitely increase your chances of making recruiters realize that you are the best bet for this position and that they can rely on you for this profile.

It will make any recruiter feel that you’re a responsible person when your customer service director resume will reflect a track record of the reliabilities that you use to have in your previous jobs.

Types of Resume Format

There are three types of formats in which you make a resume.

• Reverse chronological resume format :

The most commonly used resume format is the reverse chronological resume which is perfect for people with plenty of experience in their respective fields. The same format has been used in the customer service director resume sample above.

• Functional/skills-based resume format :

This format is crucial if you are a student or a recent graduate as you must be lacking experience in the fields which you are pursuing. Also, it is a good choice for those who are seeking a career change.

• Combination Resume Format :

This form of a resume is an excellent option for those who have a diverse skill set and work experiences that they feel are appropriate for the target profile.

Since a director of customer service resume essentially focuses on your marketing and strategizing skills, it is ideal to use the reverse chronological or combination resume formats.

But we advise you to apply the reverse chronological format since it targets exclusively your current professional status and helps in bringing up the important gaps and accomplishments in your customer service head resume.

A reverse chronological format goes well with the recruiters because it produces the entire career thread clearly along with highlighting the important parts.

Thus, this is the best way to showcase your work trajectory in a contribution-achievement way.

Sections of a Customer Service Director Resume

Before we get to the nitty-gritty of writing different resume sections, you should know what all sections are required for writing a job-winning customer service director resume.

• Contact Information
• Profile Title
• Summary/Objective
• Professional Experience

You can consider providing the following extra information if it’s applicable:

• Certifications
• Volunteer Work
• Additional Information
• Languages Spoken
• Awards and Recognitions
• Co-curricular Activities

Resume Header & Contact Information

While crafting a Resume Header you need to keep in mind a few thing:

• The largest text in your director of customer support resume should be your name. It should be of either 14 or 16 pts.
• Your name should be the header instead of titling it is 'Resume'

Read our comprehensive guide on Resume Header for more information.

Next comes your Personal Details which includes your personal contact number, professional e-mail address, and your current residential address.

Profile Title of Customer Service Director Resume

After this will come your professional title.

Your profile should precisely tell that you are sending in a director of customer service resume, to begin with.

To ensure clarity in your customer service head resume, we advise being very transparent with your resume profile.

• It states your targeted profile
• Your level of seniority in the industry

The technical term for your profile will be:

Customer Service Director

Professional Experience in Customer Service Director Resume

Many times we get questions like: “How can I put work experience professionally for the profile of a customer service director?”

Well, let us tell you that it is no rocket science and we understand that how important it is for a resume to look professional.

The work experience section is the most important part of a customer service director resume. So, while making your master resume –

• Write accomplishment statements in it and no job description
• Arrange your experiences in the order of the latest to the oldest
• Quantify and mention dates
• Start with Power Verbs

You may use the following power verbs for your customer service director resume:

• Set Up your STAR points

The Situation, Task, Action and Result format is used by recruiters to get all the relevant information about an applicant to analyze the capabilities they require for a job.

Also, make sure that your points follow the same format throughout your customer service director resume to give you the upper hand over other applicants.

This format will enable the recruiter to see the situations you have dealt with, the kind of action you took to tackle that situation and the result you achieved.

We suggest that you make sure of the cause-effect relationship as well to highlight the STAR points throughout your director of customer support resume. To efficiently bring these out, break your points into two parts:

• What you did?
• Why you did it?

This pattern ultimately highlights the impact you were able to have.

Look this line from the director of customer service resume:

Evaluating staff performance to fulfill departmental needs.

In this line,

• What you did: Evaluated staff performance
• Why you did it: To fulfill departmental needs

Express mostly the key situations you were able to handle without baffling the recruiter.

• Include Keywords

Recruiters search for potential employees on LinkedIn with the help of keyword search. So make sure your master resume includes all the keywords for getting as many interviews as possible.

How to Highlight Achievements

Your customer service head resume contains more than your customer service director responsibilities. Your achievements play an important role in getting your credibility across your resume bullet points.

These achievements probably might not seem to be much but they undoubtedly set you apart from other customer service director resumes and directly highlight your customer service director skills.

To make sure that your achievements do make you stand out amongst others, quantify them and highlight the customer service director skills or contribution which led to that achievement.

Here are some customer service director resume examples to help you with it:

✔ 1st position, Elocution competition, Washington University ‘10 ✘ Secured 1st position in a competition ✔ Awarded the ‘McBright Scholarship’ worth USD 15 K for my graduate studies ‘09 ✘ Awarded a scholarship for my graduate studies Consider the director of customer service resume example above when writing yours.

Skills To Add in Your Customer Service Director Resume

Director of Customer Service Resume Skills

Recruiters posting for customer service director often want the following customer service skills:

• Exceptional strategy making skills about how the department interacts with the customers coupled with the goal achieving plans
• Exceptionally skilled in developing customer service specific systems
• Ability to implement customer service related visions
• Leadership skills to oversee the training of the newly recruited people
• Capability to execute strategies
• Proven ability to gather customer data
• Skilled at analyzing customer feedback
• Potential to engage with in-house markets
• Ability to effectively communicate with third-party markets as well
• Should be able to create a positive image of the company’s brands
• Capable of keeping the existing customers stick to the brand
• Skilled at making potential customers to buy the products and services provided
• Ability to address existing issues of customers

Your skill set often decides whether you are qualified or not for being a customer service director.

Create two different sections to highlight your key skills & technical skills separately. This will give the recruiter a better understanding of your skill set.

Another director of customer service resume example problem is, if you are not capable of implementing methods to provide an ongoing customer service you’re naturally going to have a problem in getting a job of customer service director.

On the other hand, having these skills will make you a much more accomplished and capable candidate.

In the experience section we have highlighted and bucketed skills like ‘Strategy and Leadership’, ‘Process Optimization and Compliance’, ‘Communication and Documentation’ which are precisely relevant for the customer service director resume.

We have arranged these skills together in the following way in the skills section:

Furthermore, avoid putting soft skills in the director of customer support resume like hardworking and self-motivated as you cannot substantiate these skills.

Customer service director skills can be broadly categorized into:

• Sales and Marketing skills

• Optimization Skills

Summary & Objective Sections of the Customer Service Director Resume

The main customer service head resume objective or the summary section is to grab the recruiter’s attention at once while encouraging him to keep reading. Here is a director of customer service resume example of the summary from the director of customer support resume sample above:

10+ years, dedicated and detailed oriented Customer Service Manager skilled in providing customer satisfaction, scheduling meetings, travel arrangements, organizing events, creating data sheets, etc. I have played a key role in improving customer experience through mentoring, directing, managing overall functions and employees of customer service operations, carrying out excellent professional support services, personal interaction, resolving varied client inquiries and complex issues. Adept at managing calendars to schedule all events including meetings, interviews, etc .

Here is a breakdown of summary for you:

First, we have highlighted the number of experience that the candidate holds by starting with:

Secondly, the professional title of the candidate is mentioned:

• Customer Service Manager

Thirdly we have brought up the skills of the applicant:

• Skilled in providing customer satisfaction, scheduling meetings, travel arrangements, organizing events, creating data sheets, etc.

Fourthly, the most crucial professional contribution of the candidate has been featured in terms of:

• I have played a key role in improving customer experience through mentoring, directing, supervising overall functions and staff of customer service operations, carrying out excellent professional support services, personal interactions, resolving varied client inquiries and complex issues.

Fifth, we have demonstrated other activities which contributed to your skills of the applicant:

• Adept at managing calendars to schedule all events including meetings, interviews, etc.

If you still have any reservations about this section then read our Resume Summary Guide .

What is an ideal Resume Length?

After you have chosen your format, you need to arrange all the sections in your customer service director resume correctly. But first, you need to know what will be the perfect length of your customer service head resume?

The length of your resume depends on the number of years you’ve worked.

A one-page resume is perfect for students and recent graduates as well as for those who have less than five years of work experience in reference to the job they are targeting.

A two-page resume is ideal for those who have more than five years of work experience. Apart from this, your resume should never exceed two-page length in any circumstances.

As the perfect length of your director of customer support resume is one page, put the most important section in the reverse chronological format.

Proofread your Customer Service Director Resume

Proofread your customer service head resume and look for the following:

• It should be minimum 1 page of length and maximum 2
• Clear and separate section headings with bucketing done right

Hiration’s online resume builder will automatically use a general, easy-to-understand font.

• Enough white space, especially around the borders.
• Easy-to-understand font

The second proofreading list would include:

• Same tense throughout the customer service director resume. Usage of past tense to describe previous work experience and present tense to explain present work roles.
• Make sure that every point starts with a power verb. Some director of customer service resume examples of power verbs are: Developed, Launched, Coordinated, Achieved, etc.
• Avoid using jargons as your customer service director resume can be read by both technical and non-technical experts.
• Do not use active pronouns - I, me, we, us
• Make sure that your bullet points do not exceed more than one line.
• Write your name in the file name of the director of customer support resume you will submit.

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Key Takeaways

Add everything you have achieved and learned throughout your career in your customer service head resume.

Remove all the extra fluff from your customer service director resume by excluding unimportant sections and make it a master resume.

Make sure that your bullet points reflect a cause-effect relationship while writing your director of customer support resume.

Create sections for all your work experience and elaborate on how you positively impacted your clients.

Quantify and highlight all your achievements/contributions in order to increase the credibility of your director of customer support resume.

Make sure you proofread your director of customer service resume well and that it is not breaching the page limit.

You can even use Hiration’s online resume builder and have a facilitated resume building experience.

Providing easy crafting features, real-time preview, and pre-written resume examples, as well as 50+ HR – approved resume templates.

Hiration gives best services to make sure that you get your dream job as soon as possible.

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Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

• What To Know About Writing A Job-Winning Customer Service Resume
• The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

• 3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

• Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
• Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
• Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
• Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
• Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
• Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

• Open a copy of your updated resume
• Open a copy of your target job description
• Head over to ResyMatch.io
• Copy and paste your resume on the left and then do the same for the job description on the right
• Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates. 

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue. 

The second bullet makes the candidate's value  so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.” 

ResyBullet gave that a score of 0/100.  Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Now, let's take a look at our second bullet,  “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.” 

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers.  Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
• Start your resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Table of contents

11 customer service resume examples for 2024.

Customer service professionals are the face of any business, representing the brand as a whole when interacting with customers.

They are almost like a bridge between a company and its customers. And because of this, customer service professionals play a very important role in shaping the customer’s perception of the business. 

If you’re interested in landing a job in customer service, the first step is building a compelling resume. 

An effective customer service resume should highlight both soft skills such as empathy and active listening, as well as technical proficiency and industry knowledge. 

In this article, we present 11 ready-to-use examples to help you build a resume that lands you your dream job in customer service.

Table of Contents

11 best customer service resume examples.

Here are some great customer service resume templates for different roles to help inspire your own resume: 

Entry-Level Customer Service Representative

This resume is designed for individuals who are starting their journey in the customer service industry. This resume focuses on showcasing the candidate’s enthusiasm, willingness to learn, and relevant soft skills , even if they might lack extensive work experience.

Jordan Ellis Houston, TX | (555) 123-4567 | [email protected]

Professional Summary Newly graduated, highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position at a forward-thinking company. Adept in using Microsoft Office Suite and familiar with CRM tools. Education State University Bachelor of Science in Communication May 2024 Experience Intern, Customer Support Tech Solutions Inc., Houston, TX June 2023–August 2023 -Responded to customer inquiries via email and chat, maintaining a positive tone and providing clear, helpful information. -Assisted in updating customer records in the CRM database, ensuring accuracy and completeness of information. -Collaborated with the customer service team to develop a new FAQ resource, reducing common inquiry volume by 15%. Front Desk Assistant State University, Houston, TX August 2022–May 2024 -Managed front desk operations, greeting visitors and addressing student queries with professionalism and courtesy. -Organized and maintained scheduling for university event spaces, improving utilization efficiency by 25%. -Provided administrative support to the staff, handling correspondence and document organization. Volunteer, Community Outreach Local Library, Houston, TX September 2021–July 2023 -Coordinated with team members to plan and execute community events, enhancing public engagement. -Addressed community members’ questions and feedback, ensuring a satisfactory and informative experience for all participants. Certifications Certified Customer Service Professional (CCSP) Customer Service Institute of America, July 2024 Skills -Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) -Basic knowledge of CRM solutions -Effective communication and interpersonal skills -Active listening and empathy -Time management and prioritization

The resume should be concise, ideally fitting on a single page, and should start with a strong summary that outlines your objectives and best qualities. Include quantifiable achievements to illustrate your impact in previous roles or activities, and list any relevant educational credentials or certifications that pertain to customer service.

Finally, pay close attention to the format of your resume, opting for a professional and clean layout that makes it easy for hiring managers to read. Proofread meticulously to avoid any errors. A well-polished resume serves as your first impression and can be the key to securing an interview.

17 Key Customer Service Skills + Ways to Develop Them

Customer Service Specialist with Technical Expertise

A customer service specialist with technical expertise is in high demand as businesses increasingly rely on complex technologies. The resume should demonstrate not only the candidate’s ability to communicate with customers but also their technical proficiency and problem-solving abilities specific to IT. 

Alex Martinez Austin, TX | (512) 555-0198 | [email protected] [LinkedIn Profile] Professional Summary Solution-oriented Customer Service Specialist with 2 years of experience in a fast-paced tech environment. Adept at diagnosing software issues and providing effective solutions. Known for improving customer satisfaction through clear communication and a deep understanding of technical products. Technical Skills -CRM Software: Salesforce and Zendesk -Operating Systems: Windows, macOS, Linux -Hardware Troubleshooting: PCs, laptops, peripherals -Networking: Basic TCP/IP configuration and troubleshooting -Software: Microsoft Office Suite, SQL databases, remote desktop support tools -Programming: Basic knowledge of Python and Java Work Experience Technical Support Agent InnoTech Solutions, Austin, TX June 2021 – Present -Resolved an average of 30+ technical queries per day through phone and live chat with a 95% customer satisfaction rate. -Developed a troubleshooting guide for customers, reducing inbound query volume by 20%. -Collaborated with the product team to communicate recurring customer issues, contributing to the development of 5 major product updates. IT Help Desk Intern TechGiant Corp, Austin, TX January 2020 – May 2021 -Assisted in managing the internal ticketing system, ensuring timely resolution of employee technical issues. -Supported network setup and maintenance for new employees, contributing to a 30% reduction in setup times. -Created detailed reports on help desk activity that led to a restructuring of the support shift schedule, increasing support coverage by 40% during peak hours. Education Associate of Science in Information Technology Austin Community College, Austin, TX September 2018 – May 2020 -Relevant coursework: Network Security, Database Management, Programming Fundamentals Certifications -CompTIA A+ Certified Technician, CompTIA, 2020 -ITIL Foundation Certified, AXELOS, 2021 Achievements -Awarded “Support Star” for exceptional customer feedback and maintaining top resolution rates for Q4 2021. -Initiated a peer training program on software troubleshooting, enhancing the team’s overall technical capabilities.

Here are some additional tips:

Senior Customer Service Manager

This resume is designed for those who have climbed the ranks in the customer service field and have a significant amount of experience. It’s important for the resume to articulate not only the candidate’s ability to handle customer service issues but also to manage and uplift a customer service team, influence customer service policy, and contribute to the overall success of the company.

Cameron Taylor Chicago, IL | (312) 555-0198 | [email protected] [LinkedIn Profile] Professional Summary Seasoned Senior Customer Service Manager with over 12 years of experience in leading customer service departments. Proven track record of enhancing customer satisfaction, streamlining service operations, and mentoring high-performing teams. Adept in strategic planning, implementation, and leveraging technology to improve customer service delivery. Professional Experience Senior Customer Service Manager TechSolutions Inc., Chicago, IL July 2015 – Present -Lead a department of 40+ customer service representatives and supervisors in a dynamic, tech-focused environment. -Implemented a new CRM system that increased department efficiency by 25%. -Developed a customer feedback strategy that decreased complaints by 30% and increased customer retention rates. -Recognized for outstanding leadership, receiving the company’s Excellence in Management Award in 2019. Customer Service Manager Innovatech Ltd., Chicago, IL May 2009 – June 2015 -Managed a team of 25 customer service staff, focusing on improving response times and customer satisfaction. -Organized training programs that enhanced team skills and performance, resulting in a 20% increase in customer satisfaction. -Collaborated with the sales and marketing teams to ensure a cohesive customer journey, improving customer loyalty metrics by 15%. Education Master of Business Administration University of Illinois, Chicago, IL September 2005 – May 2007 Bachelor of Arts in Communication University of Illinois, Chicago, IL September 2001 – May 2005 Certifications -Certified Customer Service Manager (CCSM) -Project Management Professional (PMP) Key Achievements -Led a project team that successfully integrated a chatbot solution, reducing average response time by 35%. -Initiated a peer-mentoring program for new customer service representatives, reducing onboarding time by 25%. Skills -Leadership and Team Building -Strategic Planning and Execution -CRM Systems and Analytics -Conflict Resolution and Decision Making

Ensure that the leadership experiences are described in a way that aligns with the seniority of the role you’re applying for. Highlight your involvement in strategic planning and how it translated into operational success. Also, include specific examples where your leadership directly resulted in improved performance or customer satisfaction.

Customer Service Team Lead

This resume is ideal for individuals who have progressed in their customer service career to a position of responsibility, overseeing a team and directly contributing to operational excellence. It should highlight leadership capabilities, problem-solving skills, and the ability to motivate and manage a team effectively. 

Morgan Bailey Seattle, WA | (206) 555-0101 | [email protected] [LinkedIn Profile] Professional Summary Resourceful Customer Service Team Lead with 6 years of experience in directing service operations and enhancing customer experience. Proven ability to lead diverse teams, implement effective service strategies, and drive process improvements. Committed to fostering a collaborative and efficient work environment. Professional Experience Customer Service Team Lead NextGen Communications, Seattle, WA March 2017 – Present -Lead and mentored a team of 20 customer service representatives in a high-volume call center environment. -Drive initiatives that increased customer satisfaction ratings from 85% to 95% within two years. -Develop and implement training programs that enhanced team performance and service quality. -Coordinate with other departments to streamline service procedures, reducing average call handling time by 15%. Customer Service Representative CallTech Solutions, Seattle, WA June 2014 – February 2017 -Provided top-tier customer support, consistently maintaining a customer satisfaction rating above 90%. -Assisted in the development of a knowledge base used company-wide to standardize customer service responses. -Recognized as “Employee of the Month” four times due to exemplary performance and peer support. Education Bachelor of Arts in Business Management University of Washington, Seattle, WA September 2010 – June 2014 Certifications -Certified Customer Service Manager (CCSM),2018 -Advanced Leadership Training, 2020 Key Achievements -Led a cross-functional team project to redesign the customer feedback system, increasing actionable insights by 40%. -Spearheaded a “Customer First” initiative that resulted in a 10% reduction in customer complaints. Skills -Team Leadership & Development -Customer Service Strategy & Implementation -Effective Communication & Interpersonal Skills -Conflict Resolution and Critical Thinking -Proficient in CRM Software and Microsoft Office Suite

Additional Tips:

Bilingual Customer Service Representative

This resume is tailored for individuals who can provide customer service in more than one language, a valuable skill in today’s global marketplace. This resume should showcase the candidate’s language proficiency alongside their customer service experience, emphasizing the ability to communicate effectively and cater to a diverse customer base.

Maria Gonzalez Miami, FL | (305) 555-0987 | [email protected] [LinkedIn Profile] Professional Summary Energetic and empathetic Bilingual Customer Service Representative with over 4 years of experience in dynamic, multilingual environments. Fluent in English and Spanish, offering culturally competent and efficient customer support. Proven track record in enhancing customer satisfaction and streamlining communication for diverse client bases. Professional Experience Bilingual Customer Service Representative Sunshine Communications, Miami, FL July 2019 – Present -Provide comprehensive customer support in both English and Spanish, handling over 50 customer interactions per day. -Assist in translating and localizing customer service scripts and documentation for the Hispanic market. -Conduct bilingual training sessions for new hires, improving team communication and service delivery in Spanish-speaking markets. -Recognized for excellence in service with the ‘Top Performer’ award for maintaining a 98% customer satisfaction rate. Customer Support Associate TechRidge Solutions, Orlando, FL June 2016 – June 2019 -Managed customer inquiries and resolved issues with a focus on timely and empathetic service. -Helped develop a bilingual FAQ resource, reducing call volumes by 25% for common inquiries. -Collaborated with the product team to understand and communicate technical solutions in layman’s terms to customers. Education Bachelor of Science in Communication University of Florida, Gainesville, FL September 2012 – May 2016 -Specialized in Intercultural Communication -Completed advanced coursework in Spanish Language and Culture Certifications and Training -Certified Bilingual Customer Service Professional (CBCSP) -Ongoing Spanish Language Training and Cultural Competence Workshops Key Achievements -Spearheaded a customer feedback initiative in the Spanish-speaking market, leading to a product adaptation that increased regional sales by 20%. -Facilitated a series of cultural competence workshops, improving the team’s ability to engage with diverse customers effectively. Skills -Fluent in English and Spanish -Expertise in Customer Relationship Management (CRM) Tools -Strong Interpersonal and Communication Skills -Proficient in Conflict Resolution and Problem-Solving

While creating this resume, ensure that each section highlights the value of your bilingual abilities and their application in a customer service setting. The professional summary should instantly communicate your unique language skills, while the work experience section should provide concrete examples of these skills in action. Don’t forget to quantify your achievements and emphasize any cultural or language-specific training that makes you an ideal candidate for roles requiring bilingual capabilities.

Remote Customer Service Representative

This resume is for individuals who specialize in providing customer support from a remote setting . This resume should emphasize the candidate’s ability to deliver excellent service independently, manage time effectively, and utilize remote work tools proficiently. 

Taylor Smith Austin, TX | (512) 555-0234 | [email protected] [LinkedIn Profile] Professional Summary Detail-oriented and self-motivated Remote Customer Service Representative with over 3 years of experience in a virtual support environment. Proficient in handling a wide range of customer inquiries via phone, email, and live chat. Adept in using various CRM and remote working tools to deliver prompt and efficient service. Known for excellent communication skills and a strong ability to resolve issues leading to high customer satisfaction. Professional Experience Remote Customer Service Representative HelpDesk Solutions, Remote January 2020 – Present -Provide timely and accurate customer support, handling 70+ calls and messages per day in a remote setting. -Utilize Zendesk and LiveAgent to track customer interactions and follow up on unresolved issues. -Conduct remote troubleshooting and provide technical assistance for a range of products and services. -Collaborate with team members across different time zones, ensuring 24/7 customer service coverage. Virtual Support Agent OnlineTech, Remote August 2017 – December 2019 -Assisted customers with account setup, troubleshooting, and product inquiries via telecommuting tools. -Maintained detailed records of customer interactions, feedback, and resolutions in Salesforce CRM. -Participated in regular remote training to stay updated on product changes and service protocols. Education Bachelor of Science in Business Administration Texas State University, San Marcos, TX September 2013 – May 2017 Certifications and Training -Certified Customer Service Professional (CCSP) -Advanced Remote Working Tools and Practices Key Achievements -Achieved a customer satisfaction rate of 98%, exceeding the team average by 10%. -Recognized as ‘Employee of the Quarter’ for outstanding performance and dedication to customer service excellence. Skills -Remote Customer Interaction and Support -Proficient in CRM Software (Salesforce, Zendesk) -Excellent Communication and Problem-Solving -Time Management and Organizational Skills -Adaptability to Various Software and Tools

This resume would be well-suited for positions in companies that operate with a remote or distributed team and value self-motivation and technological savvy in their customer service staff. Make sure to highlight your independence, reliability, and proficiency with technology to demonstrate that you’re not just capable of providing excellent customer service but that you’re also adept at doing so in a remote environment. 

E-Commerce Customer Service Representative

If you are interested in pursuing a career in an e-commerce company, it’s crucial to demonstrate your proficiency in handling digital platforms and online customer interactions. This resume should highlight the candidate’s experience with digital platforms, understanding of e-commerce business, and ability to handle inquiries related to online transactions, product information, and digital customer engagement.

Jesse Rivera San Francisco, CA | (415) 555-0123 | [email protected] [LinkedIn Profile] Professional Summary Dedicated E-Commerce Customer Service Representative with 5 years of experience in supporting fast-paced online retail environments. Proficient in handling a wide array of customer inquiries, processing online transactions, and providing solutions to enhance customer shopping experiences. Adept in utilizing various e-commerce platforms and tools to drive customer satisfaction and retention. Professional Experience E-Commerce Customer Service Representative DigitalCart, San Francisco, CA July 2018 – Present -Managed daily customer service inquiries via live chat, email, and phone, addressing orders, shipping, and product questions for an average of 100 customers daily. -Utilized Shopify and Magento to process orders, issue refunds, and exchange products, ensuring a seamless transaction process. -Collaborated with the fulfillment team to streamline shipping processes, reducing average delivery times by 20%. -Contributed to developing a customer feedback loop that led to a 10% decrease in repeat customer inquiries. Customer Support Associate TechGoods, San Francisco, CA June 2015 – June 2018 -Provided technical support and product guidance for customers shopping on the company’s online platform. -Assisted in maintaining product listings and descriptions, ensuring accuracy and up-to-date information. -Participated in team initiatives to optimize the CRM system for better customer tracking and personalized service. Education Bachelor of Arts in Business Administration with a concentration in Digital Marketing University of California, Berkeley, CA September 2011 – May 2015 Certifications and Training -Certified E-Commerce Professional (CEP) -Advanced Training in Customer Relationship Management (CRM) Systems Key Achievements -Recognized as ‘Employee of the Year’ in 2020 for exceptional customer service and dedication to improving the e-commerce experience. -Led a cross-functional project team that improved website navigation and layout, resulting in a 15% increase in customer satisfaction ratings. Skills -Expertise in E-Commerce Platforms (Shopify, Magento) -Proficient in CRM Tools (Salesforce, Zendesk) -Strong Written and Verbal Communication -Detail-Oriented with a Focus on Order Accuracy -Proactive Problem Solver and Team Player

Financial Services Customer Representative

This resume is for individuals specializing in customer service in banking, insurance, or financial services . This role requires a combination of strong customer service skills and a good understanding of financial products and regulations. The resume should highlight the candidate’s ability to handle inquiries related to financial services, manage sensitive information, and provide accurate financial guidance.

Kevin Martinez New York, NY | (212) 555-1234 | [email protected] [LinkedIn Profile] Professional Summary Seasoned Financial Services Customer Representative with 6 years of experience in banking and insurance sectors. Proficient in explaining complex financial products, handling sensitive customer information, and guiding clients through various financial services. Known for exceptional communication skills, attention to detail, and a deep understanding of financial regulations and products. Professional Experience Financial Customer Service Representative Citywide Bank, New York, NY August 2017 – Present -Assist customers with inquiries regarding account details, loan options, and investment products, ensuring clarity and understanding of financial implications. -Manage a portfolio of 200+ client accounts, maintaining high standards of customer satisfaction and retention. -Process transactions and applications with accuracy and adherence to regulatory standards, including AML and KYC. -Conduct regular training on new financial products and updates to ensure team members are informed and compliant. Insurance Customer Service Agent Surety Insurance, New York, NY July 2014 – July 2017 -Provided detailed policy information and guidance on insurance products, including life, health, and property insurance. -Handled claims processing, customer disputes, and policy renewals with a focus on providing a positive customer experience. -Collaborated with underwriters and claims adjusters to resolve customer issues efficiently and fairly. Education Bachelor of Science in Finance New York University, New York, NY September 2010 – May 2014 Certifications and Training -Certified Financial Planner (CFP),2019 -FINRA Series 7 and 63 Licenses Key Achievements -Awarded ‘Customer Service Representative of the Year’ for two consecutive years for outstanding performance and customer feedback. -Developed and implemented a client feedback system that led to a 10% improvement in customer satisfaction scores. Skills -Comprehensive Knowledge of Financial Products and Services -Strong Understanding of Regulatory Compliance (AML, KYC) -Exceptional Communication and Interpersonal Skills -Detail-Oriented with Strong Analytical Abilities

Financial services customer representatives are vital in guiding customers through their financial journey, providing information on products like loans, accounts, or insurance, and helping with transaction-related queries. Your resume should communicate trustworthiness, a solid understanding of financial concepts, and an ability to provide high-quality customer service.

Healthcare Customer Service Representative

This resume is designed for individuals who specialize in providing customer support within the healthcare industry . This role often involves explaining complex medical terms and policies, handling sensitive patient information, and coordinating with various healthcare providers and insurance companies. The resume should highlight the candidate’s ability to communicate empathetically, understand medical terminology, and navigate healthcare systems.

Linda Johnson Philadelphia, PA | (215) 555-0178 | [email protected] [LinkedIn Profile] Professional Summary Empathetic and detail-oriented Healthcare Customer Service Representative with 5+ years of experience in hospital and clinic settings. Proficient in managing patient inquiries, scheduling, billing, and insurance verification with a deep understanding of medical terminology and healthcare systems. Committed to providing sensitive and efficient support to patients and families during stressful times. Professional Experience Healthcare Customer Service Representative City Health Hospital, Philadelphia, PA July 2018 – Present -Manage daily patient interactions, addressing inquiries regarding appointments, treatments, and billing with compassion and efficiency. -Utilize electronic health records (EHR) systems to update patient data, coordinate appointments, and process payments. -Liaise between patients, healthcare providers, and insurance companies to clarify treatment plans and billing details. -Implement patient satisfaction surveys, leading to a 10% improvement in feedback and service adjustments. Medical Receptionist Greenfield Clinics, Philadelphia, PA June 2015 – June 2018 -Greeted patients, managed check-in processes, and ensured smooth operation of the front office. -Assisted in the transition to a new EHR system, reducing average patient wait times by 15%. -Coordinated with medical staff to maintain schedules, patient records, and confidential communication. Education Bachelor of Science in Health Administration Temple University, Philadelphia, PA September 2011 – May 2015 Certifications and Training -Certified Healthcare Access Associate (CHAA) -Completed Medical Terminology Course (120 hours) Key Achievements -Recognized as ‘Employee of the Month’ for exceptional patient service and administrative excellence. -Led a project to revamp the clinic’s appointment scheduling system, resulting in a 20% decrease in no-shows. Skills -In-depth Knowledge of Medical Terminology and Healthcare Practices -Proficient with Electronic Health Records (EHR) and Medical Billing Software -Excellent Communication and Patient Relations Skills -Strong Understanding of HIPAA and Privacy Regulations

Hospitality Customer Service Representative

This role requires a blend of strong communication skills, a friendly demeanor, and the ability to provide guests with a memorable experience. The resume should highlight the candidate’s expertise in guest relations, problem-solving in fast-paced environments, and knowledge of hospitality industry standards.

Rebecca Torres Las Vegas, NV | (702) 555-0199 | [email protected] [LinkedIn Profile] Professional Summary Engaging and attentive Hospitality Customer Service Representative with 7 years of experience in luxury hotels and resorts. Exceptional at creating memorable guest experiences, resolving issues with grace, and maintaining high standards of service. Proficient in various reservation systems and committed to enhancing guest satisfaction and loyalty. Professional Experience Hospitality Customer Service Representative Mirage Resorts, Las Vegas, NV August 2017 – Present -Deliver superior guest service, handling reservations, inquiries, and special requests with a detail-oriented and proactive approach. -Coordinate seamlessly with housekeeping, culinary, and maintenance departments to ensure all guest needs are met promptly and efficiently. -Manage and resolve guest complaints, ensuring each situation is turned into a positive experience and learning opportunity. Front Desk Agent Sunrise Hotel & Spa, Las Vegas, NV May 2014 – July 2017 -Provided a warm welcome to guests, efficiently handling check-ins and check-outs, and offering information about facilities, services, and local attractions. -Assisted in the implementation of a new property management system, increasing check-in efficiency by 30%. -Awarded “Front Desk Agent of the Year” in 2016 for outstanding customer service and dedication. Education Bachelor of Science in Hospitality Management University of Nevada, Las Vegas, NV September 2010 – May 2014 -Focus on Customer Service Excellence -Dean’s List 2013-2014 Certifications and Training -Certified Hospitality & Tourism Management Professional (CHTMP) -TIPS Certified for Responsible Alcohol Service Key Achievements -Consistently maintained guest satisfaction scores above 90%, significantly contributing to the resort’s reputation for excellence. -Initiated a guest loyalty program that increased repeat visitation by 20% within the first year of implementation. Skills -In-depth Knowledge of Hospitality Best Practices -Proficient in Reservation and Property Management Systems -Strong Communication and Interpersonal Abilities -Capable of Multitasking in a Fast-Paced Environment

Customer service representatives in hospitality are vital in creating positive, welcoming experiences for guests, whether they’re checking into a hotel, dining in a restaurant, or seeking travel advice. Your resume should effectively communicate your ability to handle these responsibilities with professionalism and a customer-first mindset.

Client Relations Manager

This role involves a strategic approach to maintaining and enhancing client satisfaction, problem-solving, handling escalations, and potentially upselling or renewing contracts. The resume should highlight the candidate’s expertise in client communication, project management, and ability to drive client success.

Olivia Brown Chicago, IL | (312) 555-0222 | [email protected] [LinkedIn Profile] Professional Summary Experienced and strategic Client Relations Manager with over 8 years of experience in nurturing and expanding client relationships within the tech and service industries. Proven track record in enhancing client satisfaction, retention, and account growth through personalized service and strategic planning. Adept at leading cross-functional teams to meet and exceed client expectations. Professional Experience Client Relations Manager Dynamic Tech Solutions, Chicago, IL March 2016 – Present -Oversee and grow a portfolio of 75+ corporate clients, fostering long-term relationships and ensuring continued satisfaction and loyalty. -Conduct regular strategic review sessions with clients to understand their evolving needs and align services accordingly. -Collaborate with sales, service, and product teams to develop tailored solutions that enhance client satisfaction and retention. -Lead and mentor a team of client relations associates, instilling best practices and a client-first culture. Account Coordinator ServicePro International, Chicago, IL June 2012 – February 2016 -Managed day-to-day operations and communications for 30+ client accounts, serving as the primary point of contact. -Identified upsell and cross-sell opportunities, contributing to a 10% year-over-year growth in managed accounts. -Resolved complex client issues, ensuring swift and satisfactory solutions, and maintained detailed records of account activities. Education Bachelor of Science in Business Administration University of Illinois at Chicago, Chicago, IL September 2008 – May 2012 -Specialization in Marketing and Client Relations Certifications and Training -Certified Client Relationship Management Professional (CCRM) -Advanced Strategic Account Management Training Key Achievements -Successfully expanded key accounts portfolio by 25% within the first year through strategic relationship-building initiatives. -Implemented a client feedback system that led to a 30% improvement in service delivery and client satisfaction ratings. Skills -Strategic Account Management and Business Development -Exceptional Communication and Interpersonal Skills -Leadership in Cross-Functional Team Environments -Proficient in CRM Software and Data Analysis Tools -Expertise in Contract Negotiation and Client Advocacy

Client Relations Managers are crucial in ensuring the long-term success and satisfaction of a company’s clients. They are responsible for understanding client needs, communicating value, and ensuring that the company delivers on its promises. Your resume should effectively communicate your strategic approach to nurturing and growing client relationships.

Way Forward

Remember, your resume is more than a list of tasks; it’s a narrative of your customer service journey, reflecting your ability to handle challenges and contribute to a team’s success.

As we wrap up looking at these 11 customer service resumes, it’s clear that they’re much more than just lists of jobs and skills. 

These resumes show us that being good at customer service isn’t just about doing your daily tasks. It’s about how you handle tough situations, help your team, and keep learning and getting better. They highlight how each person has made a real difference, not just in their job, but in making customers happy.

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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes

24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

• Virtual Assistant Resume Guide
• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
• Desktop Support Resume Guide
• Loan Processor Resume Guide
• Warehouse Manager Resume Guide
• Fundraising Resume Guide
• Service Desk Resume Guide
• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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Director, Customer Service Resume Sample

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Work Experience

• Thorough understanding of the Contact Centre environment at Scotiabank and the Bank’s organizational structure
• Thorough knowledge of the Bank’s products, policies and procedures, system capabilities and operations, and their relationship with the Bank
• Thorough knowledge of the Bank’s product, policies and procedures, system capabilities and operations, and their relationship with the Bank
• Manage relationships with key vendors and/or internal and external constituencies in support of the Company’s strategic goals and objectives
• Responsible for order entry, scheduling, expediting, change orders, and after-order-adjustments for Vertiv Americas Sales Organization. Reviews and approves credit amounts and debits to the customers and representatives per guidelines
• Champion Continuous Improvement tools and methodology to streamline customer service processes and solve customer problems by reducing cost/waste or improving quality and/or capability
• Maintain process maps and standard work instructions for each customer service area
• Directs operations and procurement teams to ensure an accurate and rapid turnaround on all customer-related activities
• Develops and implements operational strategy for national accounts. Works with Vertiv Sales to identify, recruit, and support large customers ($1M or more annual equipment purchases), promoting growth in National and Global accounts
• Responds to customer concerns to ensure the highest level of satisfaction. Involving but not limited to seeking to understand the voice of the customer and answer their needs in our standard order management practices
• Reviews performance against operating plans and standards. Provides direction to subordinates regarding interpretation of results and approves changes in direction of plans
• Presents monthly reports on performance as requested by the VP, and manages the escalation of issues requiring VP level decisions
• Defines and recommends objectives in each area of Operations. These include specific short-term and long-term plans and programs, together with supporting budget requests and financial estimates
• Reviews and approves cost control reports, cost estimates, and resource requirement forecasts
• Directly involved in new and existing OEM Business order management support, along with Government Business reporting, contracts, pricing, and order entry
• Up to 20% Travel which includes International Travel (passport required)
• Standard office work environment
• General office environment, with some exposure to plant environment, with fork lift and other general hazards
• Develops and manages a system for customer complaint identification and resolution. Develops and manages a patient liaison program to uncover opportunities to recover patient satisfaction where expectations have not been met
• Participates in strategic planning related to patient experience as requested. Serves as a resource to hospital regarding industry trends in patient experience
• Collaborates closely with the staff to ensure that standards promoting positive customer relations are being lived out. Coordinates and facilitates meetings with required staff to address and respond to patient, family or visitor grievances and follow-up on agreed to actions Responds to customer complaints received through phone calls, letters or direct contact in a timely manner
• Provides education to staff surrounding patient satisfaction and customer service standards Reviews and analyzes findings from surveys and complaint harvesting systems, aggregating and disseminating data to relevant leaders and staff and ensuring that action plans are in place to effectively resolve underlying issues
• Fifth-year college or university program certificate; or two to four years related experience and training; or equivalent combination of education and experience
• Effectively present information on controversial or complex topics to all levels of employees within the Company as well florists, customers, and clients

Professional Skills

• Strong analytical skills, problem solving, process, and conceptual skills
• Strong mentoring skills with ability to effectively manage group performance and resolve performance issues in a timely manner
• Proven strong leadership skills to drive changes in fast paced environment
• Strong communication, team building and problem solving skills
• Demonstrated leadership skills of driving organization toward premier service and delivery in support of the company’s strategic goals
• Strong negotiation, interpersonal, written and oral communications skills – including contact negotiation
• Excellent customer facing skills required to drive customer communications especially in highly escalated situations

How to write Director, Customer Service Resume

Director, Customer Service role is responsible for leadership, interpersonal, customer, analytical, automation, microsoft, collaboration, organization, excel, payroll. To write great resume for director, customer service job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Director, Customer Service Resume

The section contact information is important in your director, customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Director, Customer Service Resume

The section work experience is an essential part of your director, customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous director, customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, customer service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Director, Customer Service resume experience can include:

• Excellent interpersonal skills, both written and oral. Excellent grammar, a clear speaking voice, and good listening skills
• Computer Skills: Microsoft Office365, Microsoft Dynamics365 with advanced Excel skills
• Strong communication skills to varying audiences
• Strong negotiation and organizational skills are required
• Strong communication and presentation skills across all levels
• Excellent communication skills in both verbal and written English,

Education on a Director, Customer Service Resume

Make sure to make education a priority on your director, customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Director, Customer Service Resume

When listing skills on your director, customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical director, customer service skills:

• Demonstrated analytical skills and the proven ability to identify and remediate operational performance issues required
• Strong organizational skills and the ability to manage multiple, concurrent priorities in a fast-paced organization is essential
• Effective decision-making skills balancing Customer satisfaction and profitability
• Strong negotiation, interpersonal, written and oral communications skills – including statistical report writing,
• Strong problem solving skills, fast learner and can-do attitude
• Strong negotiation, collaboration, team facilitation, and influencing skills

List of Typical Experience For a Director, Customer Service Resume

Experience for director customer service resume.

• Demonstrated experience in new business creation, networking and relationship building
• Proficient computer skills in MS Office including Word, Excel and Access, JDE and HEAT
• Well-developed leadership and strategic thinking skills
• Proven experience of managing metrics, identify and execute process improvement initiatives
• Demonstrated skill and expertise in change management
• Demonstrated success in managing finances and cost reporting
• Focuses on strengthening process excellence and improving the customer experience
• Focuses on strengthening and improving overall efficiency and the customer experience

Experience For Senior Director Customer Service Resume

• A strong customer focus mindset and metrics-driven approach to problem solving and planning
• Prioritize and work well both independently and as part of a team
• Accountable for regulatory compliance, service delivery, quality, safety, patient, team member and provider experience
• Leverage business analytics to help prioritize and improve day to day service delivery
• Directs/administrative actions and priorities of the CSR Manager
• Call center/customer care leadership experience
• Accountable for the day-to-day BAU oversight of the organization to ensure that work is processed timely and accurately with a focus on the customer experience
• Consistent track record of leading improvements in demanding turnaround, restructuring, and change environments

Experience For Director Customer Service & Contact Center Operations Resume

• Thorough understanding and respect for balancing the professional service team’s wants with practical business needs
• 225 bargaining and non-bargaining unit employees
• Collecting/analyzing data in a call center environment
• Produce management and customer reports as required, Co-ordinate and feedback business measures / KPI reporting to the customer in-line with the Contract
• Maintain new release & early ship report keeping the warehouse informed
• Address and follow up systems issues, queries and reporting needs
• Provides sales, marketing and technical support to Regional/Direct sales representatives in assigned areas

Experience For Director, Customer Service Center Resume

• Track record of leveraging third-party solution providers to deliver large-scale programs and initiatives
• Track record of building global automated programs to deliver large-scale programs
• Collaborate cross functionally in support of CS, Sales, Marketing, and NPI initiatives
• Process Engineering and Innovation:Understands modern, agile, lean development and quick start ways to innovate
• Comfortable in rapidly changing operations
• Knowledge of mechanical service, project management, and commissioning
• Senior Director of Purchasing
• Sales Operations and Planning Managers
• Lead and communicate to direct reports and the department as a whole to drive employee engagement as part of team’s normal operating rhythms

Experience For Director, Customer Service, Asia Pacific Resume

• Provides feedback to the organization regarding service complaints or customer concerns
• Show compassion and be persuasive
• Learn other systems and to read content from websites and apply appropriately in core software applications
• Responsible for the coordination of activities and ensures continual compliance with regulatory standards (i.e. TJC, CMS, AHCA, etc.)
• To communicate both pro-actively and reactively with customer as circumstances dictate
• Provide exceptional business analytical support to Management and team
• Develop team and team members

Experience For Director Customer Service Field & Fashion Resume

• Establishes scope of authority, schedule and responsibility for direct reports
• Engages with direct reports and peers to align goals with organizational goals and objectives, establish performance metrics, provide feedback and develop talent
• Manages and monitors budget to maximize operating efficiencies
• Supports established policy and procedures, recommending changes as needed
• Reviews and responds to issues identified in audit and finance reports
• Drive efficient utilization of our outsourced vendor to continuously improve our customer satisfaction, KPI’s and expense

Experience For Director, Customer Service Management Sales Resume

• KPI’s for customer service (ASA, AHT, Customer Satisfaction, etc)
• Accuracy of work completed
• Director of Finance and Finance managers
• Participates in analyzing and determining market potential and sales expense estimates. Reviews marketing/pricing policies and suggests possible changes to increase market share and sales volume
• Establish work priority for contracts and the opportunities list
• Actively participates in Quality Improvement System
• Provides a monthly report that summarizes the monthly sales performance (MMR)

Experience For Director, Customer Service & Claims Ops Resume

• Lead and develop three high-performing functional teams totaling 15-17 professionals. One team is technical, responsible for Continuous Improvement; two teams are non-technical responsible for Training & Quality, and Customer Contact
• Oversee the effectiveness, productivity, and quality of Customer Service operations
• Design and oversee system development of five business systems including Epiphany, OC7, Tantacom, Sprinkl, and PBC
• Manage Management Payroll expenditures of ~$1.36M
• Manage multiple projects and be accountable for individual and department results

Experience For Senior Director Customer Service Center Resume

• Standardize, simplify and globalize business operations to achieve superior levels of performance and operational success in a cost conscience way
• Passion for customers, revenue, and growth
• Enthusiastic, creative, strategic leader with the ability to inspire others to action
• Support Medicare & Retirement’s compelling customer service value model by driving consumer experience initiatives that integrate a consumer-focused service model
• Communicates and reinforces a clear set of objectives and performance expectations ensuring linkage to UHC’s mission, strategy and business plans. Ensure that all changes are properly planned for and implemented without disrupting service
• Leads and mentors a dynamic team of individuals who constantly search for creative ways to improve the customer experience and related processes to meet business needs

Experience For Senior Director, Customer Service Operations Resume

• Provides direction to include staff development and training, delegation, project and resources control, teamwork coordination and constructive feedback as it pertains to individual, team or overall performance
• Directs teams’ workflow and ensures that workflow processes facilitate effective and efficient use of corporate resources and enhance customer satisfaction
• Partners with sales, sales operations, production planning, claims, Turnkey, financial services, logistics, and marketing management and staff teams to resolve service related issues and develop value-added processes for Customer Service
• Works directly with sensitive order fulfillment issues. Participates in the investigations and evaluates and settlements of order fulfillment related issues engaging the appropriate departments and resources
• Support M&R’s compelling customer service value model by driving consumer experience initiatives that integrate a consumer-focused service model
• Conducts root cause analysis to prevent failures and enhance the customer experience
• Manages the forecasting, monitoring, and amending of the department’s $1.4M budget

List of Typical Skills For a Director, Customer Service Resume

Skills for director customer service resume.

• Strong leadership skills including ability to think strategically, create a motivating team environment, and takes initiative to improve the business
• Strong managerial, motivational, sales/service, organization and communication skills
• Strong Computer Skills: Microsoft Office Applications
• Prior experience with VWR or related customer service experience required
• Strong PC skills in Microsoft Office and ERP / MRP system required
• Experience building and leading a global professional services and pre- and/or post-sales support teams, including proven success managing P&L
• Proven experience in management, planning, organization and development, including leading a team responsible for support of mission critical functions
• Experience, including 3-5 years’ experience leading teams
• Demonstrable expertise in customer experience with a proven record of developing customer facing strategies which drive customer satisfaction

Skills For Senior Director Customer Service Resume

• Proven innovator, responds promptly and reasonably when making decisions, effective at solving problems
• Collaborate constructively and effectively with all levels within and outside the organization orally and in writing
• Balance between analytical and practical skills (strategic thinking & innovative)
• Demonstrate effective collaboration with other business function, especially supply chain, ecommerce, store operation and marketing
• Proven experience successfully driving transformation within a customer service or related organization
• Prior experience in scaling from start up to rapid growth business
• Experience with home delivery, prior authorization and/or appeals and grievances

Skills For Director Customer Service & Contact Center Operations Resume

• Able to motivate staff and deal effectively with performance problems
• Drive adaptation of new proven technologies to increase efficiency and improve customer experience
• Achieving breakthrough and continuous improvements in customers end to end experiences, delivery, cost, and working capital
• Proven track record as people manager in allocating resources, coaching, developing and motivating a team,
• Proven record of navigating, escalating and leading efforts on complex customer requests or projects
• Experience in executing business transformation projects involving people, processes and technology

Skills For Director, Customer Service Center Resume

• Experience building relationships and successful interacting with customers and internal teams as well as senior leadership
• Experience deploying processes, tools and implementing an HVAC service strategy or business plan
• Experience in leading customer facing teams in a multi-channel environment
• Facilitates strong and and productive working relationships with key departments including Sales, Finance, Product and Technology
• Experience building and managing support teams
• Define objectives, goals, priorities and outcomes within problem-solving

Skills For Director, Customer Service, Asia Pacific Resume

• Prior use of WFM tools and reporting tools
• Experience developing strategic business plans
• Experience managing cases through phone, email, and chat support
• Experience managing in a large (100+) call center, contact center or claims environment
• Experience leading multi-site and virtual teams
• Proven track record of using data to drive results
• Experience in a retail/ wholesale customer support environment and 2 – 5 years managing a call center at the Director level or higher
• Driven leader who is passionate about customers and shaping the experience

Skills For Director Customer Service Field & Fashion Resume

• Strong Process oriented leadership with keen knowledge of leading edge tools and technology to simplify and improve customer service
• Excellent knowledge of support methods, training and QA techniques
• Progressive experience in technology sector with a focus on sales and marketing operations and support and services delivery
• Service delivery orientation. Proactively serve and constructively respond to external client needs in order to meet business priorities
• Provide structure and effective Standard Operation Procedures (SOPs)
• Very strong ability to work cross functionally
• Experience with Salesforce, Genesys contact center platform, or other cloud CRM
• Develops and evaluates processes to improve the patient experience, leveraging technology enhancements where possible

Skills For Director, Customer Service Management Sales Resume

• General experience working with customer relationship management systems
• Strong sales/service, team and employee development orientation
• Experience in “Call Center” operations leadership role
• Relevant senior leadership experience of a Contact Center, Internal Operations Contact Center, or Customer Support function
• Experience with financial reports, modeling exercises, interpreting and communicating operating and financial information
• Experience managing mid sized (+15 agent) customer service teams

Skills For Director, Customer Service & Claims Ops Resume

• Experience in a call center or operations environment
• Strong knowledge of the pharmacy industry
• Experience with CRM, QA and multi-channel contact center SaaS systems
• Demonstrated ability to work cross functionally to implement process improvement
• Good communicator up, down and across the organization
• Experience in a call center or operations environment within healthcare
• Operations or Call Center experience

Skills For Senior Director Customer Service Center Resume

• Experience in Order Entry, Customer Service, Governance, and Logistics
• Educated and experienced in contract document review
• Back office operations support management experience within a financial institution
• Applicable experience
• Process Improvement (Lean/Six Sigma) experience

Skills For Senior Director, Customer Service Operations Resume

• Guide the culture within the Customer Experience Center to ensure customer engagements are true to our purpose and values
• Licensing in series 6 and series 26 is required within the first 150 days in the role
• Driving significant lean/6 Sigma transformation of the Global Customer Service Operations
• Marketing Business Unit Managers
• Reporting to the senior management; directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives
• Sets performance standards to meet service goals of organization; Improves quality by reviewing, evaluating, and changing processes as needed
• Communicate and influence in sharing information collaborating and building alignment with others

List of Typical Responsibilities For a Director, Customer Service Resume

Responsibilities for director customer service resume.

• Experience supporting custom technical products, services and SaaS-based platforms
• Understanding of budget/IOP process
• Passion for diving into the details and providing crisp concise analysis and driving resolution
• Participate in the J&J Vision E-Commerce Global Process team with responsibility for developing and delivering the agreed upon Global Strategy
• Partners with Workforce to manage and plan call center staffing hours according to call volume
• Collaborates with peers and HR regarding potential site level policy changes, including but not limited to rep performance, attendance policy, etc
• Responds to inquiries and concerns from all levels of employees by addressing concerns and suggesting resolutions. Notifies HR when appropriate

Responsibilities For Senior Director Customer Service Resume

• Accountability for all key performance metrics such as service levels and quality, staffing and forecasting, and continuous improvement of results
• Bachelors of Business, Accounting, Marketing, or Management
• Drive training throughout call center and manage the overall training initiatives
• Familiar with operations that provide support for and troubleshooting streaming related issues
• Develop and maintain appropriate reporting mechanisms surrounding all product IFU guidelines in support of CAPA quality system guidelines
• Manage data on customer failures, identify trends and communicate results to cross functional partners in Product Design, Marketing, Sales, and Logistics
• Ensure maintenance of appropriate data for compliance and reporting standards
• Partners with HR to meet seasonal recruiting goals

Responsibilities For Director Customer Service & Contact Center Operations Resume

• Partners with facilities or building management company to ensure acceptable and secure physical work environment for all
• Deliver results against defined scope of work that includes strategic innovation, performance reporting, and human capital development,
• Reputation Management - Ensure that systems are in place and utilized to capture and report on key service metrics, including any customer feedback
• Seeks opportunities to impact competitive advantage and profitability
• Advises Company executives, directors and managers to report on the service organization’s strategies, activities and results as well as providing guidance and sharing information as required by other organizational units to achieve their objectives
• Develops customer service procedures, policies, and performance standards aligned with the Company’s objectives and growth goals
• Establish and strengthen relationships with relevant business partners and collaborate on process improvements
• To understand our customers' needs in our changing market place, what makes them tick and how the market change is affecting them, and leveraging that knowledge to innovate as well as improve on the customer service & implementation process, systems or tools to further delight our customers

Responsibilities For Director, Customer Service Center Resume

• Work with cross-functional subject matter experts to improve DHL eCommerce processes so as to increase efficiency and reduce complexity
• Understand our customer’s business (either via Sales or direct interaction) and assess a suitable integration solution (Portal or API or S-Labels) to meet our customer’s shipping requirements
• Demonstrated ability to drive and implement automation, digitalization, and transformational initiatives
• Proven results oriented with ability to work cross functionally to achieve goals
• Accountable for the execution of initiatives to address complex business issues
• Oversees the development of roadmaps required to execute project initiatives including identifying project scope, resource needs, business partner involvement, key action steps, and timeframes
• Leverages process improvement skills to ensure that multiple client specific processes are monitored and preformed within demanding internal and external guidelines and deadlines
• Strong ability to gain alignment on key decisions across multiple business units
• Represents Operations at key business partner meetings and presents information in various leadership forums

Responsibilities For Director, Customer Service, Asia Pacific Resume

• Lead others in a highly collaborative environment
• Series 6 and 26 licenses required within 180 days of employment
• Identify, assess, and lead the evolution of Customer Service vision and strategy to include: service delivery, customer satisfaction levels, internal policies and procedures, technologies
• Develop and lead a passionate and experienced Customer Service division that creates and delivers world-class service
• Talent Management to include: needs assessment, staff projections, selection, giving performance feedback and coaching to ensure employee engagement and capabilities to deliver results

Responsibilities For Director Customer Service Field & Fashion Resume

• Maintain in-depth working knowledge within Customer Service Division for all AOBC products and programs through training, team development and communication. Partner with Product Development to deliver training and product information to the Customer Service team
• Provide onsite and virtual leadership and direction for Call Centers, Ecommerce and Digital partners with an aim of ensuring consistent customer service experience, driving results to meet or exceed KPIs
• Oversee complex customer issues and ensure effective and long-term problem resolution
• Define, analyze and report on operational metrics specific to all Customer Service functions and performance deliverables
• Promote and drive Customer Service Management (CRM) platform and SAP process, leverage technology to improve and optimize processes
• Identify product and process improvements using Voice of the Customer (VOC) and service survey data. Represent the "VOC" as a member of the L&CS leadership team to influence company-wide culture of customer success

Responsibilities For Director, Customer Service Management Sales Resume

• Increase customer awareness, adoption, and customer satisfaction ratings
• Drive consumer focused activities to increase direct sales conversion and revenue support channel growth through RSM support and outbound call campaigns
• Gather feedback from Sales and Marketing and customer groups to identify areas of performance opportunity improvements. Leverage social media to reach and engage customer through various connection points
• Partner with Marketing to develop and promote new product bundles, consumer loyalty programs, and consumer related communications and promotions. Identify innovative customer engagement strategies utilizing various technologies and social media channels
• Day to day oversight of 24 / 7 call center and daily metrics
• Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries
• Manage the Customer Service organization across all of the United States, providing strategic direction and leadership to deliver service excellance across all customer channels resulting in the highest levels of Customer Satisfaction

Responsibilities For Director, Customer Service & Claims Ops Resume

• Drive efforts to ensure best-in-class customer experience, service delivery and efficiency in alignment with organizational service and compliance goals
• Forecast and plan financial and human resources to ensure service levels and budget targets are met and projects are delivered successfully
• Establish, maintain and report on Customer Service Goals and Objectives
• Communicate and collaborate across all JJV Stakeholders including all Supply Chain partners, Global Marketing, Global Planning, US Sales and Marketing, Quality and Finance to ensure delivery of all CS Objectives
• Provide leadership to staff through coaching and employee devlopment to drive a culture which is focussed on delivering exceptional service
• Adhere to safety and environmental policies/procedures and support department safety and environmental objectives

Responsibilities For Senior Director Customer Service Center Resume

• Responsible for oversight of all operational aspects for large strategic client, including customer service, home delivery, prior auth, appeals and grievances and benefits and eligibility
• Serve as a direct point of contact with the account team and the client
• Market focus with ability to deliver internal capabilities that drive significant improvement in customer and client satisfaction
• Interact / present to client executives
• Hire, train, and lead the customer support organization, developing the team necessary to resolve all Business-to-Consumer and Business-to-Business and utility inquiries and issues

Responsibilities For Senior Director, Customer Service Operations Resume

• Be the primary “voice of the customer” within the company to develop and track necessary surveys, product and customer metrics (e.g. defects, customer satisfaction, call times & utilization, etc.) and to advocate on behalf of customers to achieve consistent, high-value CSAT scores
• Work closely with systems experts to automate solutions for high efficiency customer self service and satisfaction. Architect solutions in CRM (Salesforce) and telephony environments to drive productivity at scale
• Oversee all collections and fraud detection activities, policies and procedures
• Ensure necessary processes, documentation and systems (e.g., Salesforce, Zendesk, and other operational systems) are in place and kept up to date to drive high customer satisfaction and team efficiency
• Manage RMAs, coordinating with engineering/operations diagnostics team to understand core product issues and resolve product/customer issues in timely fashion
• Lead the development and maintenance of product and services documentation, both consumer and commercial - e.g. reseller, workplace, public, and multifamily - and ensure this information is a part of our broader knowledge base for online and physical distribution
• Implement formal CSR training and QA programs that drive employee development and satisfaction
• Define, own and roll out new customer service programs, driving implementation
• Manage activities of European and Asian customer service teams to ensure optimum performance of the group/function

Related to Director, Customer Service Resume Samples

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Head of Customer Service CV example

As the face of a company’s customer service team, your CV must reflect your expertise in managing both people and customer relations.

That’s why we’ve created this guide, filled with insightful tips to help you construct a compelling Head of Customer Service CV.

Take a look at our Head of Customer Service CV example below to kickstart your application.

CV templates 

Head of Customer Service CV example

This is a good example of a Head of Customer Service CV which is professionally formatted, and structured in a way that allows recruiters to easily find and understand the candidate’s key selling points.

Take some time to look at this CV and refer to it throughout the writing of your own CV for best results.

Head of Customer Service CV format and structure

In today’s fast-paced job market, recruiters and employers are often short on time. If they can’t locate the information they’re searching for within a few seconds, it could result in them overlooking your application.

To avoid this happening, it’s critical to structure and format your CV in a way that allows them to quickly identify your key skills and offerings, even when they’re pressed for time.

Tips for formatting your Head of Customer Service CV

• Length: Your CV should always be limited to two sides of A4, regardless of whether you have a year or three decades of experience. With recruiters juggling multiple responsibilities, they don’t have time to sift through lengthy applications.
• Readability : Recruiters appreciate CVs that they can quickly scan through without trouble. Ensure yours makes the cut by formatting your headings for attention (bold or coloured fonts should do the trick) and breaking up long paragraphs into smaller chunks or short, snappy bullet points.
• Design & format: It’s generally best to stick to a simple CV design, as funky or elaborate designs rarely add any value to your application. A clear, modern font and a subtle colour scheme work perfectly and allow your skills, experience and achievements to speak for themselves.
• Photos: Recruiters can’t factor in appearance, gender or race into the recruitment process, so a profile photo is not usually needed. However, creative employers do like to see them, so you can choose to include one if you think it will add value to your CV .

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of our eye-catching professional CV templates.

CV structure

When writing your own CV , break up your CV content into the following key sections:

• Name and contact details – Place them at the top of your CV, so that employers can easily get in touch.
• CV profile – A punchy sales pitch of your key experience, skills and achievements to reel readers in.
• Core skills section – A bullet-pointed snapshot of your abilities.
• Work experience – A well-structured list of your relevant work experience.
• Education – An overview of any relevant qualifications or professional training you have.
• Hobbies and interests – A short description of any relevant hobbies or interests (optional).

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

Contact Details

Kick-start your CV with your contact details, so recruiters can get in touch easily. Here’s what you should include:

• Mobile number
• Email address – Make sure it’s professional, with no silly nicknames.
• Location – Your town or city is sufficient, rather than a full address.
• LinkedIn profile or portfolio URL – Ensure they’ve been updated and are looking slick and professional.

Quick tip: Avoid listing your date of birth, marital status or other irrelevant details – they’re unnecessary at this stage.

Head of Customer Service CV Profile

Make a strong first impression with recruiters by starting your CV with an impactful profile (or personal statement for junior applicants).

This short introduction paragraph should summarise your skills, experience, and knowledge, highlighting your suitability for the job.

It should be compelling enough to encourage recruiters to read through the rest of your CV.

How to write a good CV profile:

• Make it short and sharp: When it comes to CV profile length, less is more, as recruiters are often time-strapped. Aim for around of 3-5 persuasive lines.
• Tailor it: The biggest CV mistake? A generic, mass-produced document which is sent out to tens of employers. If you want to land an interview, you need to tailor your CV profile (and your application as a whole) to the specific roles you’re applying for. So, before you start writing, remember to read over those job descriptions and make a list of the skills, knowledge and experience the employers are looking for.
• Don’t add an objective: Leave your career objectives or goals out of your profile. You only have limited space to work with, so they’re best suited to your cover letter .
• Avoid generic phrases: Clichés like “ blue-sky thinker with a go-getter attitude” might sound impressive to you, but they don’t actually tell the recruiter much about you. Concentrate on highlighting hard facts and skills, as recruiters are more likely to take these on board.

Example CV profile for Head of Customer Service

What to include in your head of customer service cv profile.

• Experience overview: Start with a brief summary of your relevant experience so far. How many years experience do you have? What type of companies have you worked for? What industries/sectors have you worked in? What are your specialisms?
• Targeted skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important Head of Customer Service skills to your profile.
• Important qualifications: If the job postings require specific qualifications, it is essential to incorporate them in your profile to ensure visibility to hiring managers.

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder . All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

Core skills section

Underneath your profile, write a core skills section to make your most relevant skills jump off the page at readers.

It should be made up of 2-3 columns of bullet points of your relevant skills.

Before you do this, look over the job description and make a list of any specific skills, specialisms or knowledge required.

Then, make sure to use your findings in your list. This will paint you as the perfect match for the role.

Important skills for your Head of Customer Service CV

Customer Experience Strategy – Crafting and overseeing the implementation of strategies to enhance customer satisfaction and loyalty.

Complaint Resolution Techniques – Establishing effective methods for resolving customer complaints and reducing escalation rates.

CRM Software Proficiency – Demonstrating advanced knowledge of Customer Relationship Management software to track customer interactions and data.

Contact Centre Management – Running an efficient contact centre, including workforce planning, quality assurance, and technology deployment.

Service Level Agreement (SLA) Creation – Drafting and managing SLAs to set clear expectations for service delivery and customer support response times.

Training Programme Development – Designing comprehensive training programmes for customer service teams to improve service quality and product knowledge.

Multichannel Support Systems – Implementing and managing support across various channels, including phone, email, chat, and social media.

Customer Feedback Analysis – Systematically analysing customer feedback to identify service improvement opportunities and inform business decisions.

Technical Product Knowledge – Maintaining an in-depth understanding of the company’s products or services to provide accurate and helpful information to customers.

Quality Assurance Metrics – Establishing and monitoring key performance indicators for service quality to maintain high standards and continuous improvement.

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

Work experience

Next up is your work experience section, which is normally the longest part of your CV.

Start with your current (or most recent) job and work your way backwards through your experience.

Can’t fit all your roles? Allow more space for your recent career history and shorten down descriptions for your older roles.

Structuring each job

Your work experience section will be long, so it’s important to structure it in a way which helps recruiters to quickly and easily find the information they need.

Use the 3-step structure, shown in the below example, below to achieve this.

Provide a brief overview of the job as a whole, such as what the overriding purpose of your job was and what type of company you worked for.

Key responsibilities

Use bullet points to detail the key responsibilities of your role, highlighting hard skills, software and knowledge wherever you can.

Keep them short and sharp to make them easily digestible by readers.

Key achievements

Round up each role by listing 1-3 key achievements , accomplishments or results.

Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.

Sample job description for Head of Customer Service CV

Devise comprehensive strategies for integrating state-of-the-art automation solutions into the client support ecosystem, for an entity which offers wealth management, as well as retail, corporate, and investment banking service.

Key Responsibilities

• Partner cross-functionally to diligently align efforts and drive a unified approach with broader business objectives.
• Identify opportunities for RPA to enhance efficacy and reduce expenses.
• Lead, inspire, and ensure that CS professionals are fully equipped to effective complete their daily duties.
• Provide guidance on the adoption of digitalisation, further guaranteeing that the department is well-versed in the latest tools and methodologies.

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

Education section

After your work experience, your education section should provide a detailed view of your academic background.

Begin with those most relevant to Head of Customer Service jobs, such as vocational training or degrees. If you have space, you can also mention your academic qualifications, such as A-Levels and GCSEs.

Focus on the qualifications that are most relevant to the jobs you are applying for.

Hobbies and interests

This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.

If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.

Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.

When putting together your Head of Customer Service CV, there are a few key points to remember

Always tailor your CV to the target role, even if it means creating several versions for different roles.

Additionally, remember that the structure and format of your CV needs just as much attention as the content.

Good luck with your job search!

• Career Blog

16 Customer Service Resume Examples for a Job Application

Customer service is a crucial element for any business to thrive. With the increasing number of businesses in the market, competition has become fierce. As a result, companies strive to provide excellent services to their customers to differentiate themselves from competitors. In this context, customer service resumes have become an integral part of a job application.

Definition of Customer Service Resume

A customer service resume is a document that outlines an applicant’s skills, experience, and achievements in the customer service field. This document is submitted along with a job application to showcase the applicant’s qualifications to the hiring manager. A customer service resume can be the deciding factor for whether or not an applicant will be selected for a job interview.

Importance of a Customer Service Resume

A customer service resume is essential, particularly in the customer service field, as it highlights the applicant’s experience, knowledge, and proficiency in relevant service areas. Hiring managers use resumes to screen applicants that they think might be the best fit for the position. Therefore, a well-crafted customer service resume can help a candidate stand out from other applicants and increase their chances of being selected for an interview.

Types of Customer Service Resumes

When it comes to creating a standout customer service resume, there are several different formats you can choose from. These formats include:

A. Chronological Resume

A chronological resume is the most common and traditional format for resumes. As the name suggests, this type of resume lists your work experience in chronological order, starting with your most recent position and working backward.

For customer service positions, a chronological resume can work well if you have a strong work history with relevant experience. This format allows hiring managers to see your career progression and how you’ve grown in your customer service roles over time.

B. Functional Resume

A functional resume focuses on your skills and experience, rather than your work history. This format is ideal for job seekers who are making a career change, have employment gaps, or are just starting in the customer service field.

When creating a functional resume, you’ll want to highlight your customer service skills and accomplishments, such as problem-solving or conflict resolution abilities. It’s also important to include any relevant certifications or training you’ve completed.

C. Combination Resume

As the name suggests, a combination resume combines aspects of both a chronological and functional resume. This format allows you to highlight both your work history and skills, making it a great option for job seekers with a strong work history and relevant skills.

When creating a combination resume, start with a summary of your skills and experience, then list your work history in chronological order. Be sure to emphasize your customer service accomplishments and how they relate to the job you’re applying for.

D. Targeted Resume

A targeted resume is tailor-made for a specific job you’re applying to. This format allows you to showcase how your skills and experience align with the requirements of the job posting.

When creating a targeted resume, read the job posting carefully and pick out the key skills and requirements. Then, highlight your experience and accomplishments that demonstrate you have those skills. Be sure to use industry-specific language and terminology to make your resume stand out.

Choosing the right format for your customer service resume will depend on your individual career goals and work experience. Whether you choose a chronological, functional, combination, or targeted resume, make sure to highlight your customer service skills and accomplishments to stand out to potential employers.

Key Elements of a Customer Service Resume

When crafting your customer service resume, it’s important to include key elements that highlight your qualifications and experience in the industry. Here are six essential sections to include:

A. Contact Information

Your resume’s contact information should always be located at the top, including your full name, email address, phone number, and professional social media handles. Make sure your email and social media handles are professional and appropriate for potential employers to see. It’s also a good idea to include a physical address, especially if you’re applying locally.

B. Professional Summary

Your professional summary should be a brief but compelling statement that highlights your experience, skills, and accomplishments in customer service. This should be the first section after your contact information and should be no more than 3-4 sentences. Make sure it’s tailored to the specific job you’re applying for and emphasizes your unique selling points.

In customer service, there are certain skills that are essential to success in the industry. These may include communication skills, problem-solving abilities, and conflict resolution techniques. Make sure to highlight your skills throughout your resume, with a specific skills section near the top or integrated throughout your work experience section.

D. Education

Your education section should include any relevant degrees, certifications, or training programs. While it’s not always necessary to have a formal education in customer service, emphasizing any specialized training or formal education can help set you apart from other candidates.

E. Work Experience

This section should demonstrate your relevant work experience, including your job titles, dates of employment, and key responsibilities and accomplishments. It’s important to focus on measurable achievements, such as meeting quotas, increasing customer satisfaction ratings, or developing new customer service protocols.

F. Awards and Achievements

If you have any awards or achievements that demonstrate your exceptional customer service skills, make sure to include them on your resume. This could include customer service awards, recognition for meeting sales goals, or any other relevant accolades.

Your customer service resume should be tailored to the specific job you’re applying for, with an emphasis on your skills, experience, and qualifications. By including these six key elements, you can create a compelling resume that highlights your value as a candidate in the customer service industry. In order to stand out in a competitive job market, it’s essential to highlight your top skills on your customer service resume. Here are the top 5 skills that employers look for in a customer service representative:

A. Communication Skills: Communication skills are fundamental in providing excellent customer service. Clear and effective communication helps in actively listening to the customer’s needs, responding appropriately, and building rapport. This skill involves being able to communicate verbally and in writing, and also being an active listener.

B. Problem-Solving Skills: A great customer service representative should be able to solve problems quickly and effectively. In order to do this, they should be able to analyze the situation and come up with the best solution that will satisfy the customer while also aligning with the company policies.

C. Empathy: Empathy is the ability to understand and share the feelings of others. In customer service, empathy allows the representative to connect with the customer on a personal level, to understand their frustrations, and to provide a solution that is tailored to their needs.

D. Emotional Intelligence: Emotional intelligence refers to the ability to understand and manage one’s own emotions, as well as the emotions of others. This skill is necessary in customer service because it helps the representative to remain calm in high-pressure situations, to effectively deal with angry customers, and to respond appropriately to a variety of emotions.

E. Time Management Skills: A great customer service representative should be able to manage their time effectively. This skill involves being able to prioritize tasks, to multi-task, and to meet deadlines. Time management skills help in being able to handle multiple customer inquiries at the same time while ensuring that each customer receives the same level of service.

To showcase these skills on your customer service resume, it’s important to provide examples of situations where you have demonstrated these skills in the past. For example, when highlighting your communication skills, mention a time when you were able to diffuse a customer complaint by actively listening to their concerns and providing a solution that satisfied them. Providing tangible evidence of your skills in action can help to make your customer service resume stand out and increase your chances of getting the job.

Dos and Don’ts of Writing a Customer Service Resume

When it comes to writing a customer service resume, there are certain dos and don’ts to keep in mind. Here are some tips for creating a winning customer service resume:

Use Action Verbs

Using action verbs can make your resume stand out and show employers what you have accomplished in previous customer service roles. Examples of action verbs include “resolved,” “listened,” “assisted,” and “communicated.”

Customize Your Resume for Each Job Application

Tailoring your resume for each job application shows employers that you are serious about the position, and have done your research. Look at the job description and use the keywords and phrases used to emphasize your qualifications.

Keep it Simple and Consistent

Your resume should be concise and easy to read, with a consistent format throughout. Use bullet points to highlight your accomplishments, and keep the information organized in a logical manner.

Use Keywords from the Job Description

Employers often use applicant tracking systems (ATS) to filter out resumes that do not match the job description. Including relevant keywords from the job posting can increase your chances of getting past the ATS and into the hands of the hiring manager.

B. Don’ts

Use abbreviations that employers may not understand.

Avoid using industry-specific acronyms or abbreviations that the employer may not be familiar with. It’s better to use the full name of the term, or explain it in the context of your experience.

Include a Photo or Personal Information

Personal information such as age, gender, race, and marital status should not be included in your resume. Additionally, adding a photo can lead to biases and discrimination.

Use a Generic Objective Statement

Generic objective statements, such as “To obtain a position in customer service,” do not provide any value to the employer. Instead, use a summary or profile section to highlight your skills and experience related to the job you are applying for.

By following these dos and don’ts, you can create a customer service resume that showcases your skills and experience, and sets you apart from other applicants in the job market.

If you are applying for a customer service position, crafting an effective resume is crucial in getting noticed by prospective employers. Let’s explore different customer service resume examples for a job application, categorized into five different types: chronological, functional, combination, targeted, and skills-based. Each type caters to a specific job seeker’s needs and background.

A. Chronological Resume Examples

This type of resume is suitable for job seekers who have a consistent work history and want to highlight their career growth. Chronological resumes list work experience in reverse chronological order, starting with the most recent job. Here are a few examples:

Example 1: Customer Service Representative

Results-oriented Customer Service Representative with 5 years of experience in providing exceptional customer support. Strong interpersonal skills and a proven track record of resolving customer issues and ensuring customer satisfaction. Skilled in handling high call volumes and adept at multitasking in fast-paced environments.

Experience:

Customer Service Representative | ABC Company

• Assisted customers with inquiries, complaints, and product support, consistently achieving high customer satisfaction ratings.
• Handled a high volume of incoming calls and resolved customer issues promptly and efficiently.
• Provided product information and recommendations to customers, resulting in increased sales.
• Collaborated with cross-functional teams to resolve complex customer problems and escalate issues when necessary.

Sales Associate | XYZ Retail Store

• Delivered excellent customer service, providing assistance and guidance in product selection.
• Processed customer transactions accurately and efficiently, including cash handling and credit card transactions.
• Maintained an organized and visually appealing store environment to enhance the shopping experience.
• Collaborated with team members to achieve sales targets and meet customer needs.

Bachelor of Arts in Communication | University of XYZ

Example 2: Call Center Agent

Motivated and detail-oriented Call Center Agent with 3 years of experience in handling inbound and outbound calls. Strong communication skills and a proven ability to resolve customer issues efficiently. Proficient in utilizing call center software and CRM systems to provide accurate and timely information.

Call Center Agent | ABC Call Center

• Handled a high volume of incoming calls, addressing customer inquiries, resolving complaints, and providing product information.
• Utilized call scripts and established procedures to ensure consistent and high-quality customer service.
• Documented call details and customer interactions in the CRM system for future reference and analysis.
• Collaborated with team members and supervisors to meet performance targets and improve call center efficiency.

Customer Support Representative | XYZ Tech Solutions

• Provided technical assistance and troubleshooting support to customers via phone and email.
• Assisted in product onboarding and guided customers through the setup and configuration process.
• Escalated complex technical issues to the appropriate department for further resolution.
• Maintained a high level of professionalism and patience while dealing with challenging customer situations.

Associate Degree in Business Administration | Community College of ABC

Example 3: Business Development Manager

Strategic and results-driven Business Development Manager with a proven track record of driving revenue growth and forging key partnerships. Strong negotiation and communication skills, coupled with a deep understanding of market trends and business opportunities. Experienced in identifying new market segments and developing tailored strategies to achieve sales targets.

Business Development Manager | ABC Company

• Identified and pursued new business opportunities, resulting in a 20% increase in revenue within one year.
• Conducted market research and analysis to identify potential clients and competitors, providing insights for strategic decision-making.
• Established and maintained relationships with key stakeholders and industry influencers to drive business growth.
• Collaborated with cross-functional teams to develop and implement sales strategies and marketing campaigns.

Sales Executive | XYZ Corporation

• Generated new leads and nurtured existing client relationships, resulting in a 15% increase in sales revenue.
• Conducted product demonstrations and presentations to potential clients, effectively showcasing key features and benefits.
• Negotiated contracts and pricing terms, ensuring favorable outcomes for both the company and the client.
• Monitored market trends and competitor activities, adapting sales strategies to stay ahead of the competition.

Bachelor of Business Administration | University of XYZ

B. Functional Resume Examples

A functional resume emphasizes the job seeker’s skills and achievements over their work history. This type of resume is suitable for those who want to make a career change or have gaps in their work history. Here are some customer service functional resume examples:

Example 1: Customer Service Manager

Customer-focused and results-driven Customer Service Manager with 8 years of experience in leading and developing high-performing teams. Proven track record in improving customer satisfaction, streamlining processes, and driving operational efficiency. Strong leadership, problem-solving, and communication skills.

• Team Leadership and Development
• Customer Relationship Management
• Process Improvement
• Performance Management
• Problem Resolution
• Training and Coaching
• Quality Assurance
• Cross-functional Collaboration

Customer Service Manager | ABC Company

• Led a team of 20 customer service representatives, providing training, coaching, and performance feedback.
• Implemented customer service strategies and process improvements, resulting in a 20% increase in customer satisfaction.
• Streamlined operational processes, reducing response time by 30% and improving overall efficiency.
• Conducted regular quality assurance assessments to ensure adherence to service standards and identify areas for improvement.
• Collaborated with cross-functional teams to enhance the customer experience and resolve complex customer issues.

Example 2: Technical Support Specialist

Technical Support Specialist with 5 years of experience in troubleshooting and resolving complex technical issues. Proficient in providing remote support, diagnosing software and hardware problems, and delivering exceptional customer service. Strong analytical, problem-solving, and communication skills.

• Technical Troubleshooting
• Software and Hardware Support
• Remote Assistance
• Ticket Management
• Customer Service
• Problem Analysis and Resolution
• Documentation and Reporting
• Continuous Learning

Technical Support Specialist | ABC Tech Solutions

• Provided technical assistance to customers via phone, email, and remote support tools.
• Diagnosed and resolved software and hardware issues, ensuring customer satisfaction and minimizing downtime.
• Managed and prioritized support tickets, ensuring timely resolution of customer problems.
• Documented troubleshooting steps and resolutions for future reference and knowledge base updates.
• Collaborated with cross-functional teams to identify recurring issues and contribute to product improvement initiatives.

Associate Degree in Information Technology | Community College of ABC

Example 3: Social Media Customer Support Specialist

Highly skilled Social Media Customer Support Specialist with 3 years of experience in managing customer inquiries, complaints, and feedback on various social media platforms. Proficient in building brand reputation, engaging with customers, and providing timely resolution. Strong communication, problem-solving, and relationship-building skills.

• Social Media Management
• Customer Engagement
• Online Reputation Management
• Complaint Resolution
• Brand Advocacy
• Content Creation
• Crisis Management
• Analytics and Reporting

Social Media Customer Support Specialist | ABC Company

• Monitored and responded to customer inquiries and feedback on social media platforms, maintaining a high level of engagement.
• Resolved customer complaints and issues promptly, ensuring customer satisfaction and brand loyalty.
• Managed social media content creation and scheduling to drive brand awareness and engagement.
• Monitored online brand reputation and implemented strategies to address any negative feedback or crises.
• Analyzed social media metrics and prepared reports to assess customer sentiment and inform business decisions.

Bachelor of Arts in Communications | University of XYZ

C. Combination Resume Examples

Combination resumes blend the best features of chronological and functional resumes. They highlight relevant skills and achievements while also outlining the applicant’s work experience. A combination resume is best for job seekers who want to showcase both their skills and career progression. Here are some examples:

Example 1: Senior Client Manager

Results-driven Senior Client Manager with 10 years of experience in building and maintaining strategic client relationships. Proven track record of driving revenue growth, exceeding client expectations, and leading high-performing teams. Strong interpersonal, negotiation, and problem-solving skills.

• Client Relationship Management
• Business Development
• Strategic Account Planning
• Revenue Generation
• Team Leadership
• Contract Negotiation

Senior Client Manager | ABC Company

• Managed a portfolio of key client accounts, developing and executing strategic account plans to drive business growth.
• Exceeded revenue targets by 15% through effective cross-selling and upselling strategies.
• Led a team of client service representatives, providing guidance, training, and performance feedback.
• Collaborated with internal departments to ensure seamless delivery of products and services to clients.
• Established strong relationships with key stakeholders and served as the main point of contact for client escalations.

Achievements:

• Generated over $2 million in new business revenue within the first year of managing a key client account.
• Received “Client Manager of the Year” award for consistently exceeding client expectations and driving exceptional results.

Example 2: Customer Service Supervisor

Motivated and detail-oriented Customer Service Supervisor with 7 years of experience in overseeing and optimizing customer service operations. Strong leadership, problem-solving, and communication skills. Proven ability to motivate and develop teams to deliver exceptional customer experiences.

• Training and Development

Customer Service Supervisor | ABC Company

• Oversaw a team of 15 customer service representatives, providing coaching, training, and performance feedback.
• Streamlined operational processes, reducing response time by 25% and increasing overall efficiency.
• Resolved complex customer issues, ensuring customer satisfaction and retention.
• Conducted regular quality assurance assessments to maintain service standards and identify areas for improvement.
• Collaborated with cross-functional teams to implement process improvements and enhance the customer experience.
• Improved customer satisfaction ratings from 80% to 95% within the first year of supervising the customer service team.
• Received “Supervisor of the Year” award for outstanding leadership and performance in driving team success.

Associate Degree in Business Management | Community College of ABC

Example 3: Retail Sales Manager

Results-oriented Retail Sales Manager with 8 years of experience in driving sales, managing teams, and optimizing store operations. Proven track record of achieving sales targets, enhancing customer experiences, and developing high-performing teams. Strong leadership, communication, and analytical skills.

• Sales Management
• Store Operations
• Inventory Management
• Merchandising
• Sales Analysis

Retail Sales Manager | ABC Retail Store

• Managed a team of 20 sales associates, providing training, coaching, and performance feedback.
• Achieved sales targets by implementing effective sales strategies and monitoring performance metrics.
• Oversaw store operations, including inventory management, visual merchandising, and customer service.
• Analyzed sales data to identify trends, forecast demand, and make informed business decisions.
• Collaborated with cross-functional teams to develop and execute marketing campaigns and promotions.
• Increased store sales by 20% through the implementation of upselling and cross-selling techniques.
• Received “Sales Manager of the Year” award

D. Targeted Resume Examples

A targeted resume is customized to the specific job you are applying for. This type of resume highlights skills and qualifications relevant to the job opening. A targeted resume can increase the probability of getting noticed by prospective employers. Here are some examples:

Example 1: Customer Service Analyst

Detail-oriented and analytical Customer Service Analyst with a strong background in data analysis and process improvement. Skilled in identifying customer service trends, optimizing workflows, and implementing strategies to enhance customer satisfaction. Proficient in CRM systems and data analytics tools.

• Data Analysis
• Customer Service Trends
• CRM Systems
• Reporting and Metrics
• Problem-Solving
• Workflow Optimization
• Communication

Customer Service Analyst | XYZ Company

• Analyzed customer service data and identified trends, patterns, and areas for improvement.
• Developed and implemented strategies to streamline workflows and enhance overall customer satisfaction.
• Created reports and dashboards to track key performance metrics and communicate findings to stakeholders.
• Collaborated with cross-functional teams to improve processes and systems to better serve customers.
• Conducted training sessions to educate customer service representatives on best practices and new initiatives.
• Improved first call resolution rate by 20% through the implementation of targeted training programs.
• Reduced customer complaint resolution time by 30% by identifying process bottlenecks and implementing streamlined workflows.

Bachelor of Science in Business Analytics | University of ABC

Example 2: Sales Support Representative

Dedicated and proactive Sales Support Representative with a strong background in providing exceptional sales support and ensuring customer satisfaction. Skilled in order processing, inventory management, and resolving customer inquiries. Excellent communication and problem-solving skills.

• Sales Support
• Order Processing
• Product Knowledge

Sales Support Representative | ABC Company

• Processed sales orders and ensured accurate and timely delivery of products to customers.
• Responded to customer inquiries, resolved issues, and provided product information and recommendations.
• Collaborated with sales team and other departments to ensure smooth order fulfillment and customer satisfaction.
• Managed inventory levels, conducted stock checks, and coordinated with suppliers to maintain optimal stock levels.
• Utilized CRM system to track customer interactions, update order statuses, and generate reports.
• Recognized for maintaining a high customer satisfaction rating of 95% through prompt and effective resolution of customer inquiries.
• Implemented an inventory tracking system, resulting in a 20% reduction in stockouts and improved order accuracy.

Associate Degree in Business Administration | Community College of XYZ

Example 3: Guest Relations Manager

Highly skilled and customer-focused Guest Relations Manager with a proven track record in delivering exceptional guest experiences. Strong leadership, communication, and problem-solving abilities. Skilled in managing guest feedback, resolving issues, and leading a team to ensure customer satisfaction.

• Guest Relations
• Relationship Building
• Hospitality Industry Knowledge

Guest Relations Manager | XYZ Resort

• Oversaw the guest relations team, providing guidance, training, and performance feedback.
• Resolved guest complaints and concerns, ensuring prompt and satisfactory resolutions.
• Managed guest feedback channels and implemented strategies to enhance guest satisfaction.
• Collaborated with other departments to ensure seamless guest experiences throughout their stay.
• Conducted regular training sessions on customer service best practices and guest engagement.
• Improved guest satisfaction rating from 80% to 95% within the first year of assuming the Guest Relations Manager role.
• Implemented a guest loyalty program, resulting in a 30% increase in repeat bookings and positive guest reviews.

Bachelor of Hospitality Management | University of ABC

E. Skills-Based Resume Examples

Skills-based resumes are focused on the job seeker’s skills and qualifications. This type of resume is suitable for job seekers who have limited work experience or have gaps in their work history. Here are some customer service skills-based resume examples:

Example 1: Communication Specialist

Results-oriented and highly skilled Communication Specialist with a proven track record in developing and implementing effective communication strategies. Strong verbal and written communication skills, combined with expertise in content creation, social media management, and public relations.

• Strategic Communication
• Public Relations
• Copywriting
• Brand Messaging
• Media Relations
• Event Planning
• Crisis Communication

Communication Specialist | XYZ Company

• Developed and executed comprehensive communication plans to enhance brand visibility and reputation.
• Created engaging and persuasive content for various communication channels, including social media, newsletters, and press releases.
• Managed social media platforms, growing followers by 30% and increasing engagement.
• Cultivated relationships with media outlets and secured press coverage for company initiatives.
• Planned and coordinated successful corporate events and trade shows to maximize brand exposure.
• Increased media coverage by 40% through effective media relations and strategic press releases.
• Developed and implemented crisis communication strategies, minimizing reputational risks during challenging situations.

Bachelor of Arts in Communication Studies | University of ABC

Example 2: Customer Service Trainer

Dynamic and experienced Customer Service Trainer with a passion for employee development and delivering exceptional customer experiences. Skilled in designing and delivering training programs, assessing performance, and fostering a customer-centric culture.

• Training Program Development
• Employee Development
• Customer Service Excellence
• Performance Evaluation
• Training Needs Analysis
• Instructional Design
• Onboarding and Orientation
• Coaching and Mentoring
• Communication Skills

Customer Service Trainer | ABC Corporation

• Designed and delivered comprehensive customer service training programs for new hires and existing employees.
• Conducted training needs assessments and identified areas for improvement.
• Developed training materials, including manuals, presentations, and interactive activities.
• Evaluated employee performance and provided constructive feedback to enhance customer service skills.
• Collaborated with cross-functional teams to ensure alignment of training initiatives with organizational goals.
• Improved customer satisfaction scores by 15% through targeted training programs and performance evaluation.
• Reduced employee turnover by 20% by implementing onboarding and mentoring programs.

Bachelor of Science in Training and Development | University of XYZ

Example 3: Service Desk Technician

Highly skilled and customer-focused Service Desk Technician with a solid technical background and exceptional problem-solving abilities. Proficient in diagnosing and resolving technical issues, providing technical support, and delivering outstanding customer service.

• Help Desk Support
• Hardware and Software Installation
• System Configuration
• Network Administration
• Ticketing Systems
• Documentation

Service Desk Technician | XYZ IT Solutions

• Provided first-line technical support to end-users, resolving hardware and software issues.
• Diagnosed and resolved network connectivity issues, ensuring minimal downtime.
• Installed and configured computer systems, software, and peripherals.
• Documented support activities, including troubleshooting steps and solutions.
• Managed and prioritized support tickets to meet service level agreements.
• Achieved a 90% customer satisfaction rating for timely and effective technical support.
• Implemented a knowledge base system, reducing average resolution time by 20%.

It’s vital to choose the type of resume that showcases your skills, qualifications, and work experience in the best possible way. Consider using these 16 customer service resume examples for a job application to create a winning resume that stands out from the competition.

Mistakes to Avoid in Your Customer Service Resume

Crafting an effective customer service resume can be challenging. While it’s crucial to highlight your experience and skills, it’s just as important to avoid common mistakes that can hurt your chances of landing your desired job. Here are some common mistakes to avoid in your customer service resume:

A. Spelling and Grammar Errors

One of the most common mistakes in any resume is spelling and grammar errors. Hiring managers often discard resumes filled with mistakes, as they show a lack of attention to detail and poor communication skills. Take the time to thoroughly proofread your resume or consider having someone else review it for accuracy.

B. Lying on Your Resume

Never lie on your resume. Even if you think it may not be caught, it’s not worth the risk of being caught in a lie during the interview process or later on in your job. Instead, focus on highlighting your strengths and skills, and be honest about areas where you have room for improvement.

C. Focusing on Duties Rather Than Accomplishments

It’s important to show what you have accomplished in your past roles rather than simply listing your job duties. Be specific about how you contributed to the success of the team or company. Use quantifiable evidence such as numbers and statistics, and demonstrate your value through accomplishments and results.

D. Not Including Enough Relevant Information

Make sure your resume is tailored to the job you are applying for. Avoid generalizing your experience and skills, and instead, focus on the ones that are most relevant to the position. Use the job description to identify specific keywords and phrases that should be included in your resume. This will show the hiring manager that you are a good fit for the job and have the necessary skills and experience to succeed.

Avoiding these common mistakes will greatly increase your chances of landing your desired customer service job. Keep in mind that your resume is your first impression to a potential employer, so take the time to carefully craft it to showcase your skills, experience, and accomplishments accurately.

Tips for Writing a Winning Customer Service Resume

If you’re looking to land a customer service job, you need a winning resume that stands out from the rest. Here are some tips to help you achieve that:

A. Tailor Your Resume for the Job

Every job is unique and requires a different set of skills and experiences. To increase your chances of getting noticed by potential employers, tailor your resume to the job you’re applying for. Go through the job description and highlight the required skills and experiences. Then, make sure to showcase how your own skills and experiences match those in the job description.

B. Highlight Accomplishments, Not Just Duties

Recruiters and hiring managers are more interested in what you’ve accomplished in your previous roles, rather than just the duties you performed. So, make sure to highlight your accomplishments throughout your resume. Use action verbs and be specific about what you achieved.

C. Use Simple and Clear Language

Avoid using complicated jargon or language that might confuse the reader. Use simple and clear language that is easy to understand. This will help the recruiter or hiring manager quickly skim through your resume and understand your qualifications.

D. Quantify Your Achievements

Numbers speak louder than words. To make your accomplishments stand out, quantify them wherever possible. For example, instead of saying you “improved customer satisfaction,” say you “boosted customer satisfaction ratings by 20%.”

E. Show Your Personality

Finally, don’t be afraid to show your personality throughout your resume. While it’s important to remain professional, adding a little bit of your personal touch can help you stand out from other applicants. You can do this by using a unique resume design, adding a personal testimonial or statement, or highlighting a personal achievement that is relevant to the job.

By following these tips, you can create a customer service resume that will grab the attention of potential employers and increase your chances of getting the job.

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More from ResumeHead

He's sworn by the same résumé format for the past 9 years. In 2022, it landed him a $350,000 job at Google — check it out.

• Yung-Yu Lin's career evolved from semiconductor engineer to senior product manager at Google.
• Lin's résumé strategy emphasizes customizing by career level and segregating applications.
• His résumé helped him secure roles at Meta, Visa, PayPal, and Google.

In his 18-year tech career, Yung-Yu Lin changed careers three times.

As a computer-science graduate in Taiwan, getting into the semiconductor industry was a natural path.

He spent nearly five years as an engineer at a Taiwanese chipmaking company before realizing hardware wasn't his passion. He shifted to work as a software engineer at Yahoo in 2011, where he first saw a product manager in action and was inspired to take up the role down the line.

Three years into Yahoo, he craved a change and decided to explore a career in a new country.

"I was like, 'OK, maybe I can relocate to a different country or even try to be a PM myself,'" Lin told Business Insider.

He moved to the US to pursue an MBA at the University of Southern California and landed a data-science role at Meta after graduation.

After three years at Meta , he remembered his long-held goal of getting into product management.

In 2018, he joined Visa as a data-platform product manager. Over the next five years, Lin has worked at PayPal and then Google, where he's a senior product manager.

Throughout his career journey in the US, he's been updating one résumé he first created as an MBA student.

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This is the résumé that landed Lin his roles at Meta, Visa, and PayPal, and, in 2022, a $350,000 annual pay package at Google. The pay includes a base salary and restricted stock units.

Looking back on the résumé he created in 2015, Lin said there were four components of the document that worked in his favor.

1. Connect the dots

As Lin looked for jobs in different countries and industries and changed roles from engineer to data scientist to product manager , he tried to highlight a common thread between his experiences.

"I'm always trying to look back, trying to find the right intersection — what I can leverage from my past experience," he said. "I was always focused on one specific domain, which is data."

2. Customize according to career level

It's important for the structure of a résumé to evolve, Lin said.

"When I just graduated from school, I didn't have much experience with real work, so I tried to put my school education higher," he said.

In recent years, he pushed his education to the bottom and replaced it with his most recent job.

He also changed how much he emphasized each role. When he applied to Meta in 2015, he described his roles at Yahoo and Sunplus in three to four bullet points. Now, "my first company, Surplus Technology, it's basically just one sentence."

3. Additional information section

This section at the bottom of Lin's résumé serves two purposes, he said.

First, he uses it to show additional capabilities or certifications that companies don't expect from product managers but which he has because of his diverse experiences.

Second, the section is his way of tailoring to the job description.

"If you see any specific call out that may be unique for the position or for the company, then you certainly need to find a correlation — add either a certificate or any previous class you have studied into your résumé to do a little bit of customization."

4. Segregate your applications

As an immigrant in the US, Lin knew he'd have to apply for many roles to find one that could sponsor a work visa.

"As a candidate, your biggest enemy is time," he said. When he applied for jobs as an MBA, he devised a system to categorize every opportunity into one of three tiers and changed his résumé in different ways.

"Tier one is about 20 to 30 different positions that I really, really want," Lin said. For these companies, he customized not only the "additional information" section but also the bullet points under work experience.

"Tier two is about 30 to 50 positions. They're highly correlated to the tier-one positions, but maybe the company or the industry is not my top tier, but I will still take it if I get lucky enough to get out to get the offer," he said. "I don't have so much time to really customize every single tier-two application — so that's the type when I customize only 'additional information.'"

Tier three includes the remaining 200 to 300 positions, which Lin saw as relevant but more of a plan B.

"I pretty much just use one single résumé to apply for all the tier-three positions," he said.

Lin is now a senior product manager at Google's San Francisco office. BI has verified his employment and compensation history.

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