good receptionist skills for resume

Receptionist Resume Sample for 2024 [Job Description, Skills & Tips]

A receptionist does much more than welcome, greet, and direct a company’s guests or clients. 

The job includes maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others. 

As such, it’s not surprising at all if you’re stuck trying to put all that effectively on your receptionist resume. 

Fortunately, though, with the right guidance, writing an impactful receptionist resume can be easy, and we’re here to help!

Read our article to learn all you need to know about writing a receptionist resume! Here’s exactly what we’ll cover: 

• Receptionist Resume Example (Better Than 9 Out of 10 Examples)

8-Step Guide to Write Your Receptionist Resume

• 20+ In-Demand Skills to Put on Your Receptionist Resume

So let’s get to it! 

Receptionist Resume Example (to Inspire You)

Not sure where to start with your resume? Reviewing a receptionist resume example is a good start!

The resume example above does everything right, including: 

• Follows the chronological format. As the most popular format among recruiters worldwide, the chronological resume format is the way to go.
• Has a memorable resume profile. To show the recruiter they’re relevant as an applicant, the candidate has written a captivating resume summary. 
• Includes professional contact details. In addition to the must-have contact details, the receptionist resume example above also lists the applicant’s LinkedIn and Skype handles.
• Lists quantifiable achievements. The candidate has built a work experience section that focuses on achievements to stand out from other applicants. 
• Has a short education section. With plenty of work experience to show for, the receptionist resume example keeps their education section short. 
• Includes relevant skills. The candidate doesn’t list every skill under the sun, but only the ones that are relevant to the position. 
• Uses optional resume sections the right way. By adding their certificates and languages, the candidate has even better chances at standing out from the competition.
• Is based on a well-designed resume template . To avoid the hassle of building their resume from scratch, the receptionist resume example above was built using a plug-and-play template.   

Inspired by the receptionist resume example above?

Now it’s time to write yours! Below, we’ll walk you through the 8 essential steps for creating an effective receptionist resume, starting with:

#1. Choose the Right Format and Layout

When it comes to resumes, the structure is everything. 

You can be an amazing professional and you still won’t stand much chance if:

• Your resume sections are all out of order.
• Your resume is very hard to follow because of a messy structure.
• The resume looks unprofessional because you picked the wrong font . 

So, before you can start filling out the contents of your receptionist resume, you’ve got to first make sure its format and layout are just right.

When it comes to your resume format, the choice is quite easy. 

Out of the three resume formats ( chronological , functional (also known as skills-based), and combination ) you should go for the chronological resume format . It’s the most popular among recruiters everywhere in the world and successfully highlights your skills and achievements by putting your most recent work experience first. 

Here’s what it looks like: 

Now, when it comes to the layout, you’ll have to keep a few more things in mind:

• Keep your resume short. Unless you have 10+ years of experience, a 1-page resume is your best bet that recruiters will go through your entire resume. After all, they receive hundreds of applications daily—they don’t have time to read your resume if it’s the same length as a short novella. 
• Picking the right font size and style. Go for 11-12 pt font size for the body of your text and 13-14 pts for the section headers. As for the style, we recommend using a font that’s casual but professional, such as Ubuntu or Roboto. 
• Using section headers. Section headers are a good way to clearly separate your resume’s sections. 
• Saving your resume as a PDF file. Unless otherwise instructed in the job description, save your resume as a PDF . That way, you can be sure it will open as you intended it despite the device or OS that opens it. 

Or Skip Formatting and Layout Altogether By Using a Resume Template!

Imagine this:

You spend hours and hours tweaking your resume layout, only for it to look like a generic, black-and-white resume.

Not a good feeling, right?

Want to skip ahead of all the formatting hassle and jump right into filling in your contents? AND come out with a visually-appealing, short-n-snappy resume, all at the same time?

All you have to do is pick one of Novorésumé’s free, plug-and-play templates ! 

Our resume templates were made in collaboration with professional recruiters, which means they are easy to read and scan (and they’re ATS-friendly to boot!). 

And the best part? The templates look absolutely gorgeous (especially when compared to a standard black-and-white resume ): 

#2. Add More Than Your Traditional Contact Details 

The contact information section is the most straightforward part of writing a resume. 

Basically, all you have to do is list the following details:

• Professional title. 
• Phone number.
• Location (city and state/country).

Here’s how all that looks like on a receptionist resume: 

Receptionist

123-123-333

[email protected]

Scranton, PA

If you want to add some flavor to this section and you’re active on LinkedIn, you can include your profile’s URL link too. 

#3. Write a Compelling Resume Summary Summary/Objective

Put simply, your resume profile is a summary of you as a professional. 

The 2-3 sentence short paragraph goes at the top of your resume and aims to tell recruiters just enough to convince them to deep-dive into the rest of your resume.

Depending on your work experience level, you can write a resume profile as:

• A resume summary . If you are experienced in the field use a resume summary to sum up your title and years of experience, as well as your top skills and achievements.
• A resume objective . If you don’t have a lot to show for in terms of work experience, then you should go for a resume objective . To ace, it, mention any degree names or experience related to the field, the skills that you can offer the company, and your interest in working there. 

Here’s what a receptionist resume summary looks like:

Detail-oriented receptionist with 4 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Spanish and proficient in MS Office Suite. 

And here’s a receptionist resume objective:

Motivated communications graduate looking to apply their people and organizational skills as a receptionist at Company Z. Worked as Resident Assistant for 3 years and has hands-on experience on front desk duties, helping students solve problems, and dealing with administrational tasks.

#4. Make Your Work Experience Count 

Consider your work experience section as the backbone of your receptionist resume - it’s what recruiters will be checking to see whether you’ve got what it takes to excel at the job.  

To make this section count, first, make sure to format it the right way. Here’s what that involves: 

• Start with your current/most recent position and go backward in time. Keep your work entries relevant - the paper delivery job from your teens won’t help land you a receptionist job. 
• Begin each work entry with your professional title. Underneath, add the company's name and location, the period you worked there, and 3-5 of achievements and responsibilities in bullet points. 
• List fewer bullet points (1-2 for each work entry) as you go back in time. Your job from 10 years ago doesn’t need to be as comprehensively described as your last one.

After you’ve handled the formatting, you’ve got to make sure your professional experience shines through brighter than other candidates’. 

As hard as it may sound, we have some very effective tips to make that happen, including: 

• Focus on achievements over responsibilities whenever it’s possible. After all, recruiters know what the responsibilities of a receptionist are pretty well - it’s your achievements that can really help you stand out. 
• Quantify your achievements whenever you can. For example, instead of saying “handled incoming and outgoing calls effectively,” say “handled 100+ incoming and outgoing calls on a daily basis.”
• You can use the following formula to quantify your achievements : “accomplished X as measured by Y by doing Z.” 

Here’s how a well-written work achievement would look like in a receptionist resume:

• Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
• Achieved 95% customer satisfaction score based on feedback forms.
• Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

And here’s a less convincing achievement:

• Answered questions.
• Provided good customer service.
• Made phone calls.

The first example is achievement-oriented and the recruiter reading it knows how, exactly, you excelled at your last role.

The second example, though, is not as much. The recruiter knows that you worked as a receptionist… and that’s about it. They have no idea if you excelled at the role or not.

If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs !

#5. Include Your Education 

The next step in creating your receptionist resume is to list your educational background.

Start by following this format:

• Add your latest and highest degree first. 
• Start off with the degree name, then the institution’s name, and the dates attended. 
• Don’t add your high-school education if you hold a Bachelor’s Degree or higher. 

Here’s how the education section should look like in a receptionist resume:

BA in Communication 

Penn State University, PA

Now, if you don’t have any work experience at all, you can use your educational history to help you stand out.

In such a case, you can make this section more elaborate by mentioning:

• Academic merits and achievements
• Relevant coursework taken
• Extracurricular activities  

BA in World Literature

• Graduated Summa Cum Laude
• Graduated first of the class in Communications
• Resident Advisor for 3 years

#6. Include Industry-Related Skills

You can definitely tell a good receptionist by the skills they possess. 

And that’s exactly why the skills section is another receptionist resume must-have. 

Of course, this includes a balance between soft skills (e.g. communication skills , time-management, multi-tasking), and hard skills (e.g. Microsoft Office, Supply Management). 

Keep in mind, however, that the key here is to list the right skills and not every single skill that you possess.

Sure, knowing Adobe Illustrator is great, but it won’t help much with your job as a receptionist. 

So, first, go through our list below and include the must-have receptionist skills in your resume (the ones that you do possess, that is).

Then, go through the job ad you’re applying for and see if you missed an important skill or two. Make sure that the skills you’ve listed match the ones required for the role (as long as you actually possess them, of course).

20+ Receptionist Soft and Hard Skills to Put on a Receptionist Resume

Receptionist soft skills.

• Verbal and written communication
• Professionalism
• Customer focus
• Organization and planning
• Handling pressure and tolerating stress
• Attention to detail
• Reliability
• Multitasking
• Conflict resolution
• Problem-solving
• Prioritizing
• Time Management

Receptionist Hard Skills

• Microsoft Office (Word, Excel, Outlook)
• Administrative skills
• Supply management
• Typing skills (include WPM)
• Information management software
• Use of office equipment (fax machines, copiers, etc)
• Multi-line phone systems

#7. 5 Additional Sections to Take Advantage Of

At this stage, if your resume is already a full one-pager, you can just skip this section altogether.

If, on the other hand, you’ve got some space left (e.g. if you don’t have a lot of work experience), you can make use of these extra sections to give your receptionist resume an edge:

• Awards and certifications. Are you certified in office management? Do you have any awards for excellent performance in any of your previous roles? These are definitely things you should include in your receptionist resume. 
• Languages. Whatever your position might be, knowing an extra language or two can always come in handy.
• Volunteer experience. Volunteering can be a great way to show you also care about giving back to the community. If you’re a recent graduate, volunteering experience can also show employers that you’re familiar with hard work.
• Internships. Got any past internship experience? Make sure to include that in your resume, along with your main tasks and achievements there. 
• Hobbies and interests . Show the recruiter who you are outside of work. Who knows, maybe it’ll help you establish rapport with your interviewer!

The thing about extra sections is that they work on two levels: if you’re lacking work experience, they can definitely help you land an entry-level job, whereas if you’re experienced in the field, they can set you apart from other applicants with similar work experience and skills. 

Here’ an example of how extra sections should look in a receptionist resume:

Examples of Extra Sections

Certifications.

• Microsoft Office Specialist - Issued by Microsoft
• Certified Business Officer - Issued by the Management and Strategy Institute

Volunteer Experience

Front Desk Assistant  Scranton Community Center 06/2010 - 10/2012

• Helped staff with daily clerical tasks and activities
• Got hands-on experience doing administrational work
• French (Fluent)
• German (Intermediate)

#8. Don’t Forget to Include a Cover Letter

Including a cover letter with your resume is an inseparable part of sending a job application.

As such, it’s safe to assume that it should be just as good as your receptionist resume. 

Keep in mind, though, that a cover letter shouldn’t just rephrase whatever you mentioned in your resume.

Rather, you should use it to:

• Summarize your most important skills, achievements, or experiences.
• Expand on any information you couldn’t talk about in detail in your receptionist resume.
• Mention what you know about the organization you’re applying for (and why you want to work there).

Here are our tips on creating a compelling receptionist cover letter:

• Tailor your cover letter to the specific job position you’re applying for. Instead of using a generic cover letter introduction, start your cover letter by introducing yourself and mentioning exactly why you want to work for that company.
• Use the body of your cover letter to talk about your skills, achievements, and qualifications in more detail. 
• Write a strong cover letter ending by including a strong call to action. 
• Make sure that your cover letter looks as compelling as your resume by using one of our cover letter templates . 
• Learn more about how to write a compelling cover letter by checking out our cover letter tips .

Not sure what a good receptionist cover letter looks like? Check out our top cover letter examples !

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!

Related Resume Examples

• Customer Service Resume
• Event Planner Resume
• Bar and Restaurant Manager Resume
• Cashier Resume
• Waiter Resume
• Server Resume
• Barista Resume
• Bartender Resume

Key Takeaways 

Follow the steps we outlined above, and you’ll have yourself a job-winning receptionist resume in no time!

Before you leave to work on your resume, though, let’s recap the key learning points we covered above:

• Use a resume summary or objective to summarize your experiences and show the recruiter that you’re relevant for the role.
• Mention achievements over responsibilities when possible. This helps show the recruiter how you excelled in your previous role.
• Quantify your work experiences by using the XYZ formula.
• Use some of the optional resume sections to help you stand out. This includes languages, hobbies, extracurricular activities, and more.

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• Resume and Cover Letter
• Receptionist Skills: Add to...

Receptionist Skills: Add to Improve Your Resume!

8 min read · Updated on June 03, 2024

Having the right Receptionist skills on your resume is the key to securing an interview.

A lot of people create a resume and then send it to every job they apply to – that's a significant waste of time and will only get you ghosted by companies. 

Because of the applicant tracking system. 

The best thing you can do, even if it takes a bit of extra time, is to ensure your resume stands out from the crowd and gets past the ATS by highlighting specific top receptionist skills. That will also make a world of difference in catching a recruiter's eye. 

This article will help you understand which skills are essential and how to present them effectively on your resume.

Why Receptionist skills matter

Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies.

A well-crafted resume skills section highlighting your relevant skills for a receptionist position will help your resume beat the applicant tracking system – ATS, which is the first step to getting your application noticed. 

Use the Receptionist top skills and proficiencies below to help you effectively write your resume.

Top Receptionist skills to highlight

Every job out there has a particular set of skills employers wish to see. The same is true for a Receptionist. You'll notice that the top Receptionist skills are a mix of technical proficiencies (i.e., hard skills) and interpersonal abilities (i.e., soft skills). 

Receptionist hard skills

Here are a few hard skills that you might need on your Receptionist resume. 

Data Entry and Record-Keeping

Accurate data entry and meticulous record-keeping are essential skills for a receptionist. They ensure that all information is correctly documented and easily accessible.

Information sharing: When you enter data correctly and consistently, you improve everyone's access to correct details of customer records and inventory reports, among other things.

Confidentiality: Record-keeping also has to do with handling sensitive information with discretion and integrity.

Language Skills

Today's work environment is diverse and often multicultural. Knowing additional languages can be a significant asset. So, if you are bilingual or multilingual , be sure to highlight this on your resume.

Multilingual Proficiency: Communicating through speech or in writing effectively with clients and colleagues in multiple languages.

Translation Skills: If you're one of the only people in your office who can speak additional languages, you might be asked to assist with translations and interpretations.

Technical Proficiency

The computer will probably be one of the most important tools you use as a Receptionist; therefore, being tech-savvy is a must. Employers seek candidates comfortable with various office software and equipment.

Office Software: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Office Equipment: Familiarity with operating photocopiers, fax machines, and multi-line phone systems.

Communication Skills

Effective communication is at the heart of a Receptionist's role. You must clearly articulate directions to visitors. That also requires you to listen attentively and give appropriate responses to inquiries.

Verbal Communication: You have to make sure that the people you interact with completely understand what you're telling them. 

Written Communication: Correspondence is at the forefront of a Receptionist's job, and most of it is written – in the form of memos and emails, making written communication a top Receptionist skill.

Organizational Skills

A lot of Receptionist jobs will require you to be able to work on more than one thing at a time. This makes your ability to stay organized utterly important. You have to be able to highlight your organizational skills to stand out from the crowd and impress the hiring manager. 

Scheduling: One of the main tasks in the Receptionist job description is managing appointments and calendars effectively. Keeping appointments straight involves extensive organizational skills.

Filing Systems: On top of that, filing is a top Receptionist skill. Being able to keep documents and records well-organized will help you perform your job better.

Receptionist soft skills

Let's take a look at some of the soft skills you'll need on your Receptionist resume

Problem-Solving Skills

Problems are inevitable, but how you handle them sets you apart. Showcasing your problem-solving skills can enhance your resume.

Quick Thinking: Addressing issues promptly and effectively.

Resourcefulness: Finding innovative solutions to unexpected challenges.

Customer Service Skills

A receptionist must provide excellent customer service, ensuring all visitors feel welcomed and valued.

Interpersonal Skills: As a Receptionist, you'll need to prove that you can build rapport with clients and colleagues.

Conflict Resolution: Conflicts are bound to happen; show prospective employers that you can handle complaints and conflicts gracefully by adding this Receptionist skill to your resume.

Adaptability

The ability to adapt to changing situations and handle unexpected challenges is vital in a receptionist role. Highlight your flexibility and willingness to embrace new tasks and responsibilities.

Flexibility: Being open to taking on new tasks and adjusting to shifting priorities.

Resilience: Remaining calm and effective under pressure or during busy periods.

Time Management

Effective time management ensures tasks are completed efficiently and deadlines are met.

Punctuality: Being on time and managing schedules efficiently.

Deadline Management: Completing tasks within given timeframes.

Attention to Detail

Attention to detail can prevent errors and enhance the overall quality of your work.

Accuracy: Ensuring all information is correct and up-to-date.

Thoroughness: Completing tasks diligently without overlooking any details.

Taking initiative and being proactive in identifying and solving problems can greatly enhance office efficiency. Employers value receptionists who can anticipate needs and take action without being asked.

Proactiveness: Anticipating needs and addressing potential issues before they arise.

Independent Work: Demonstrating the ability to work independently and make decisions confidently.

Additional Qualifications

Outside of the top Receptionist skills you need to showcase on your resume, the ATS will also be scanning your education and other qualifications to make sure you have what it takes to succeed in the role. Be sure to include the relevant qualifications on your resume, too. 

Educational Background

While specific educational requirements can vary, a high school diploma is typically the minimum requirement. Some employers may prefer candidates with additional certifications or coursework in office administration or related fields.

Certifications

Certifications can bolster your resume, demonstrating your commitment to professional development.

Certified Administrative Professional: CAP

Microsoft Office Specialist: MOS

Tailoring Your Resume

Even though you now have a better idea as to which Receptionist skills to highlight on your resume, it's crucial to tailor your resume to the job you're applying for because each company will want something a bit different. 

Let's take a look at a couple of different Receptionist job descriptions to compare. 

Receptionist job description #1:

Act as the face of the office, greeting and guiding visitors

Duties & responsibilities:

• Answer multi-line phones
• Respond to client inquiries
• Welcome on-site visitors
• Provide excellent customer service
• Perform administrative and clerical duties like filing, copying, and mail runs

Qualifications:

• Minimum High School diploma or G.E.D.
• 1-3 years of experience
• Excellent phone etiquette
• Working knowledge of computers, internet access, and MS Office Suite

Receptionist job description #2:

Seeking a professional, courteous, and organized Receptionist for the front desk environment. Must be able to handle multiple tasks simultaneously.

Responsibilities:

• Answer and screen incoming calls
• Handle mail – sort, distribute, and reply
• Maintain office supply inventory
• Update and maintain records and logs
• High school diploma or equivalent
• Bilingual a plus
• 1+ years of experience
• Articulate communicator
• Able to work independently or as a member of a team

Do you see the differences? Both jobs want you to answer the phone and greet customers, but job #2 wants you to handle office supplies inventory. That would be a critical Receptionist skill to include on your resume. 

As you dissect the job description, looking for the right Receptionist skills to include on your resume, you'll want to keep a few things in mind:

Customize Your Resume: Use the exact verbiage from the job description to talk about Receptionist skills on your resume.

Use Action Words: Start bullet points with strong action verbs (e.g., managed, organized, coordinated).

Quantify Achievements: Whenever possible, use numbers to quantify your accomplishments (e.g., managed a multi-line phone system receiving 100+ calls per day).

The right Receptionist skills win interviews

Securing a receptionist position requires more than listing generic skills. Highlighting specific receptionist top skills such as communication, organization, technical proficiency, and customer service can make your resume stand out. 

Remember to tailor your resume to each job application, emphasizing the qualifications that match the job description. With the right skills and a well-crafted resume, you'll be well on your way to landing that interview and starting your career as a receptionist.

TopResume can double-check to make sure your resume has the top Receptionist skills to help you win an interview. Upload your resume today for a free review by expert resume writers.

Recommended reading

Does Your Resume Pass the 6-Second Test?

11 Best Administrative Skills for Your Resume (With Examples)

How to Find a Job Fast in 8 Painless Steps

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Software Developer Top Needed Skills

How to Maximize Your Resume Action Words to Wow the Employer

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Resume Worded   |  Resume Skills

Skill profile, receptionist, improve your resume's success rate by using these receptionist skills and keywords ..

• Hard Skills and Keywords for your Receptionist Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Receptionist Roles
• Receptionist More Resume Templates

Resume Skills and Keywords from Related Jobs

Frequently asked questions.

• 3. Effective Action Verbs for your Resume

Get a Free Resume Review

Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., receptionist resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Receptionist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Receptionist Duties
• Microsoft Access
• Customer Service
• Administrative Assistance
• Social Media
• Front Office
• Telephone Reception
•  Find out what your resume's missing
• Administration
• Hospitality
• Office Administration
• Event Management
• Hotel Management
• Event Planning
• Food & Beverage
• Opera Reservation System

Resume Skills: Software

• MS Office Suite
• Google Workspace
• Microsoft Office Suite
• CRM Systems
• Google Suite
• Adobe Acrobat
• Microsoft Office suite
• PDF software
• CRM Softwares
• Adobe Suite
• Adobe AcrobatReader
• SharePoint.
•  Match your resume to these skills

Resume Skills: Office Suite

• Microsoft Office: Word

Resume Skills: Languages

• Spanish (Fluent)
• Spanish (fluent)

Resume Skills: Office

• Data Entry (75 WPM)
• Office Equipment Operation
• Front Desk Reception
• Telephone Etiquette
• Records Management
• Front-Desk Reception
• Email Management
• Client Handling
• Calendar Management
• Meeting Coordination

Resume Skills: Techniques

• Dispute Management
• Confidentiality Management
• Time Management

Resume Skills: Project Management Tools

Resume skills: other.

• Data Analysis
• Simplified Technical English

Resume Skills: Customer Service

• Problem solving
• Complaint Resolution
• Phone Etiquette
• Client Relations
• Conflict Resolution

Resume Skills: Additional

• CRM Software
• Negotiation skills

Resume Skills: Administrative Tools

• MS PowerPoint
• Google Sheets

Resume Skills: Organizational Tools

Resume skills: communication.

• Email Etiquette
• Customer Relationship Management (CRM)
• Business Telephony Systems (VoIP)
• Phone Etiquettes
• Email Correspondence
• Chat Support
• In-person Assistance

Resume Skills: Digital Communication Tools

Resume skills: administrative.

• Documentation
• Travel Arrangements
• Office Equipment Handling

Resume Skills: Electronic Equipment

• Multiline Telephone systems
• Photocopiers
• Fax machines
• Postage meters

Resume Skills: Booking Systems

• Microsoft Bookings

Resume Skills: Reception Tools

• Go Reception
• Smiles Front Desk Management

Resume Skills: Industry Knowledge

• Front Desk Operations
• phone etiquette
• appointment scheduling
• customer service
• managing check-ins/check-outs

Resume Skills: Customer Relationship Tools

Resume skills: time management.

• Calendar Planning
• Task Prioritization
• Document Control

Resume Skills: Billing & Accounting

• Accounts Receivable
• Expense Reports
• Payroll Assistance

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Receptionist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Receptionist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Receptionist resume?

Go through the Receptionist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Telephone Reception, Microsoft Access and Administration are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Receptionist Duties, Front Office and Customer Service - into your resume if they're relevant.

Incorporate skills - like Hospitality, Tourism and Opera - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Communication is often an important component of the role of a Receptionist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Try to include examples of where you used your clerical skills, whether that's in your Receptionist roles or administrative-related experiences.

Try to add the exact job title, Receptionist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Receptionist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Receptionist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Receptionist Soft Skills

Here are common soft skills that appear on Receptionist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

• Communication
• Computer Literacy
• Public Speaking

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

• Medical Office
• Medical Records
• Electronic Medical Record (EMR)
• Medical Terminology
• Multi-line Phone
• Appointment Scheduling
• Medical Billing
• Health Insurance
• U.S. Health Insurance Portability and Accountability Act (HIPAA)
• Cardiopulmonary Resuscitation (CPR)
• Dental Software
• Dental Insurance
• Dental Assisting
• Patient Education
• Hotel Booking
• Back Office Operations
• Hospitality Management
• Reservations
• Switchboard
• Switchboard Operator
• Public Relations
• Insurance Verification
• Medical Coding

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Upload your resume and we'll spot the issues in it before an actual receptionist recruiter sees it. for free., receptionist resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Professional

An effective Description of the templates...

Download this resume template

This resume template is suitable for experienced hires or mid-level hires. The education contains two examples of an education experiences, but only include one (your most recent one) if you're a senior level employee.

Tips on why this template works

   makes great use of space.

It strikes the right balance between white space and content, and doesn't waste space on unnecessary images and icons. Remember, recruiters aren't looking at how creative you are when it comes to your template. Your content is core and should be the focus.

   Strong resume bullet points

This job seeker uses resume bullet points that uses strong action verbs, and most importantly, contain numbers that demonstrate the significance of their accomplishments.

Resume Example Highlights (Free)

This template is clean, readable by resume screeners, and is effective at calling out key accomplishments and projects from specific work experiences. This would be useful if you have been at a company for a while, or been in a consulting-type of role, and want to point hiring managers to your most impressive accomplishments.

   Strong action verbs

Action verbs are important on your resume are vital. They evoke strong imagery to your reader, and this resume does an excellent job by using words such as “spearheaded,” “managed,” and “drove.” These words will help you to put your achievements in perspective, in conjunction with measurable results. Use action verbs relating to the skills you want to highlight.

   Specific examples of finished projects

Many of your accomplishments will involve your responsibilities in your employer's high-level projects. Recruiters want to see what you’ve completed in previous roles -- such as the Operations Improvement Project and new iPhone app launch highlighted in this resume. The numbers make your experience real, rather than a vague “oversaw several teams for a project.” What did you do specifically? Be specific.

Resume Example Modern Two-Column

This two column resume template has been designed and created in Google Docs, and puts an emphasis on a skills section. You can download it in Word, or edit it directly in Google Docs.

   Prioritize work experience, while including other key sections

The two-column in this Google Docs resume template prioritizes the work experience sections, while maximizing the content into the resume. Not all two column templates are ATS-compatible, but this one is when it is saved as PDF and passed through a resume screener.

   Includes a strong Skills section

Skills sections are a great way to include specific keywords and skills that you have, that haven't been included in other parts of your resume. This helps you get past resume screeners that scan your resume for specific keywords.

Resume Example Clean Modern

If you're a job seeker with a few years of experience under your belt, use a template like this one. It's simple, effective at highlighting our work experience, and minimizes the emphasis on the education section (the dates are omitted which is good to prevent ageism, especially if you graduated more than 10 years ago).

   Professionally-designed template

Minimal templates like this one are exactly what mid-to-senior level recruiters want to see - it shows professionalism, focuses on accomplishments, and makes full use of each page.

   Resume summary highlights key accomplishments

The first rule about including a resume summary is that it does not repeat accomplishments mentioned elsewhere on the resume. This resume stresses new software engineering and leadership skills right at the top of the resume, and includes an award too. If you include a summary, try to include a mix of both technical accomplishments (e.g. projects you developed or led), as well as career-related accomplishments (e.g. being promoted).

Resume Example Entry-Level (Free)

Use this Google Docs template if you're a student, recent graduate, or a career changer. Right out of college, you may not have much experience in the field. To supplement that, use your experience in clubs and activities, volunteering, projects, and useful coursework to help highlight your knowledge on the subject.

   Emphasis on education

If you're an entry-level job seeker that has recently completed education (or in the process of completing a degree), you should prioritize your education and include it first. This Google Docs template does this.

   University projects relevant to the job

If you're an entry level job seeker (or a career-changer), you may not have enough work experience to fill up your resume. This is where class projects and university projects come in. This template has a section dedicated to projects, which you can use to talk about volunteering, class projects, or personal projects relevant to the job.

Resume Example Concise

This is a suitable Google Docs resume template for all kinds of roles, including senior, entry-level and mid-level. Note how the focus is the work experience section only, and the education section is limited. This is what you should do if you graduated a while ago.

   Use a skills section to highlight specific keywords

To get past resume screeners and Applicant Tracking Systems, use a skills section that includes specific skills the job is looking for. This is an easy way to tailor your resume.

   Keep you education short, if you're a mid to senior level job seeker

What skills do hiring managers want to see on a Receptionist resume?

Some popular Receptionist hard skills are Receptionist Duties, Microsoft Access, Customer Service, Administrative Assistance, Social Media, Front Office, Telephone Reception and Administration. Depending on the job you apply to, skills like Tourism, Opera, Food & Beverage, Hotel Management and Hospitality can also be good to include on your resume.

What are the differences in resume skills between a Medical Office Receptionist and a Dental Receptionist?

What are good resume skills to include for different receptionist roles and job titles.

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

• Dental Receptionist : Dentrix, Receptionist Duties, Dentistry, Dental Software and Dental Insurance
• Hotel Receptionist : Hotel Management, Front Office, Hospitality, Tourism and Hotel Booking
• Medical Office Receptionist : Medical Office, Medical Records, Electronic Medical Record (EMR), Medical Terminology and Multi-line Phone
• Front Office Receptionist : Opera, Food & Beverage, Customer Service, Office Administration and Administration
• Desk Receptionist : Administrative Assistance, Switchboard, Microsoft Access, Typing and Data Entry

What are common Receptionist soft skills?

Examples of Receptionist soft skills include Phone Etiquette, Clerical Skills, Customer Satisfaction, Teamwork and Problem Solving.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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9 Receptionist Resume Examples [& Templates]

Receptionist

Best for jobs requiring a traditional resume

A professional resume like this one communicates a more formal tone, but it’s unique enough to still leave a favorable first impression.

Resume Builder

Like this template? Customize this resume and make it your own with the help of our Al-powered suggestions, accent colors, and modern fonts.

• Receptionist Resumes
• Receptionist Resume by Experience
• Receptionist Resumes by Role
• Write Your Receptionist Resume

Receptionists are found anywhere that requires a patient and professional approach to keeping an office on schedule.

Whether you’re interested in working in healthcare as a medical receptionist or as a front desk receptionist for an insurance firm, you must ensure your resume makes a great first impression.

Nothing is trickier than staring at a blank screen and waiting for inspiration to start creating a cover letter or an online resume , but that’s why we’re here. We’ll guide you through some of our top  resume tips  and ensure you have the tools and resources you need for success.

These receptionist resume samples have been used to land actual receptionist jobs in 2024, so they’re an excellent place for you to get started.

Receptionist Resume

or download as PDF

Why this resume works

• There are tons of different kinds of receptionists working in a whole range of industries. Make it clear what kind of offices you’ve worked at when discussing your work experience.
• A  resume objective  (the two sentences below the job title) is by no means required on your receptionist resume. In fact, you’re likely better off not including one. There are a few exceptions to this rule, like when you’re undergoing a career change or want to take the time to customize it to each job for which you apply.
• However, if you’ve attended some college or earned a degree, then be sure to include it; it’ll be valuable in the eyes of your employer. If not, no worries. Just list the highest level of education you’ve obtained.

Front Desk Receptionist Resume

• If you have a lot of experience as a receptionist, one way to expand your career (and possibly make more money) is to become a Certified Administrative Professional (CAP). That requires studying for an exam, but for some people, it’s worth it.
• Try a reverse-chronological  resume format  to help you show steady career progression. 
• For example, perhaps you could tie the creation of reports in Excel to the number of manual hours saved.

Entry-Level Receptionist Resume

• Customer interaction, scheduling, and telephone communication are great examples—even if these examples come from internships, academic projects, or community volunteering.
• If you’ve ever received an award at work (even before your time as a receptionist), then make sure to mention it! Try to explain the context of the award (why you got it) without getting into too much detail. It’s a great way to show that you’re responsible and qualified.
• Focus on activities that demonstrate leadership or serious dedication.

Hotel Receptionist Resume

• Capitalize your ability to handle guest complaints and upsell room upgrades and services with quantifiable work experience for your hotel receptionist resume! Last but not least, mention your educational qualifications in hospitality management or a relevant field and you’re good to go.

Legal Receptionist Resume

• You may not have the best work experience as a legal receptionist, but that doesn’t mean you can’t benefit from metrics of other similar roles. Revisit your career and see how many areas you’ve worked as a receptionist or clerk. Draw out exceptional metrics from these roles and highlight your specialty in lowering document misplacements or load times to score the job!

Veterinary Receptionist Resume

• That’s what you need to give yourself a deserved head start. In particular, show how your streamlined check-in and check-out processes and your input in improving post-outcomes.

Salon Receptionist Resume

• Additionally, show how you collaborated with the rest of the team to deliver exceptional services, leading to higher satisfaction ratings and turning first-time customers into loyalists.

Medical Receptionist Resume

• There are a number of organizations that grant these certifications. The largest one is the American Red Cross.
• Don’t hesitate to list any medical-specific  skills  you have, like electronic medical records (EMR) and insurance claims/coding.
• Fit your resume onto a single page (working with a  resume template  can help with this), or risk your medical receptionist resume ending up in the trash bin.
• Two quick levers to modify the number of pages are page margins and font size.

Dental Receptionist Resume

• Any domain-specific experience that you have provides a great opportunity to customize your resume for each job description . Simply mention those skills (such s “Paterson Eaglesoft”) in the  resume skills  section of your dental receptionist resume .
• One clear and direct way to show how you can get things done is to start each work experience bullet point with a strong action verb. In the resume above, words like “Confirmed,” “Assured,” and “Scanned”) do exactly that.
• We have a selection of classy accent colors you can choose from within our AI resume maker . 

Related resume guides

• Front Desk Receptionist
• Administrative Assistant
• Office Assistant
• Human Resources

Formatting Your Receptionist Resume

The key to creating an exceptional receptionist resume is choosing the perfect format. While the format might seem like an arbitrary decision, it’s what will ensure your resume is readable, logical, and complete. A resume with no format at all is likely to be disorganized, and a resume with the wrong format won’t highlight the right information. Your resume’s structural foundation should allow all the other aspects to fall neatly into place.

You can  format your resume  by taking a few simple steps:

• Choosing between reverse-chronological, functional, and hybrid formats
• Listing your contact information to create a header
• Taking ATS and readability into account

Reverse-chronological, functional, and combination/hybrid formats

Before you can start writing your resume, you need to decide which particular format you’ll use. The three most popular  resume formats  in 2024 are reverse-chronological, functional, and combination/hybrid. Each of these styles has its benefits and disadvantages, and plenty of job candidates have found success using all of them.

Which resume format should you choose for your receptionist resume?

• The  reverse-chronological format  is the most common option across industries. With this format, relevant work history is listed and explained in reverse-chronological order. This means your most recent position will be listed first. The main advantage of the reverse-chronological format is that it highlights your most recent, and likely most relevant, achievements, which should represent the high point of an upward career trajectory.
• The  functional format  is meant to highlight and showcase the candidate’s skills. Work experience is pushed to the bottom of the document, while abilities and areas of expertise take center stage. While this can be a good option for younger candidates with little experience, many job recruiters are especially interested in work history, the very category that this format marginalizes.
• Combination/hybrid resumes  seek to make the most of both the reverse-chronological and functional formats. A hybrid resume will usually include work history listed in reverse-chronological order alongside a prominent skills component.

For your receptionist resume, it’s usually best to go with the reverse-chronological format. Recruiters and hiring managers are primarily interested in your work experience, so it makes sense to make it easy to find what they’re looking for.

Contact info and header

At the top of your resume, you need to lay out your name and contact information. This brief header will act as a business card, letting people know immediately who you are and how they can contact you. Stating this information clearly at the top of the page, as seen in our numerous  resume samples , will make it easier for recruiters to spot and file your resume.

in 2024, the header for a receptionist resume should include:

• The job title you’re seeking
• A phone number
• City and state 
• A professional social site, like LinkedIn, if you have one

To make it as easy as possible for recruiters to contact you, it’s important to make your header stand out. You can do this by increasing the font size for your name, using a splash of color, and/or bolding labels like “phone” and “email.”

Passing ATS and ensuring your receptionist resume is readable

We live in an increasingly technological world, something you’ll have to keep in mind when creating your receptionist resume. These days, many companies screen applicants using an applicant tracking system (ATS). This technology rapidly checks resumes for certain keywords before determining which candidates deserve a look from recruiters. For your resume to make the cut, you’ll need to consider how ATS works and what it looks for.

You can maximize your resume’s chances of finding favor with ATS by adopting a few key strategies. First of all, use an ATS-friendly file type like .pdf or .docx. Also, sprinkle some central keywords throughout the document, especially phrases that correspond to the soft and hard skills you’ve gained as a receptionist. Finally, make sure you avoid putting these keywords in the header where ATS might not find them.

It’s also important to make your resume as readable as possible. Maximize readability by taking a few basic steps:

• Include 1-inch margins (ideally) on every side of the document.
• Use a simple font like Times New Roman or Arial.
• Use 11-12-point font for general text and 14-16-point font for headers.
• Keep the titles of sections short and specific.
• Keep the entire resume on a single page.
• List your skills in a succinct, concise fashion.

Our convenient and  easy resume builder  takes all this into account, ensuring that your resume will be easy for recruiters to read.

Writing Your Receptionist Resume

If writing your receptionist resume seems a daunting task, you’re far from alone. Lots of people worry they’ll make costly mistakes and ruin their chances of landing the job. At this stage, it’s important to take a deep breath and acknowledge that you have what it takes to  write a fantastic resume . All you need to do is take it step by step and use our resume builder. This methodical approach will take the stress out of the process while helping you create a resume  that makes you stand out as a candidate.

Here’s what you’ll have to consider:

• Objective/Summary
• Work experience
• Receptionist skills 
• Education and certifications
• Projects, interests, and/or hobbies
• Tailoring your resume to the job
• Editing and proofreading

Do you need an objective or summary on your receptionist resume?

Some candidates place a brief description at the top of their resumes to draw immediate attention to their strongest qualities. These descriptions can take the form of an objective or a summary. A  resume objective  spells out the candidate’s career goals while a resume summary succinctly states a candidate’s qualifications. As you apply for receptionist positions, you’ll have to decide whether either of these options is right for your resume.

• A resume objective is ideal for candidates who are seeking to make a career change. Pronouncing your goals in a new field and explaining how your current skills will translate to your career as a receptionist will present you as a stronger applicant.
• A resume summary is great for someone with years of experience as a receptionist. The summary gives you a chance to highlight all you’ve accomplished.
• Including neither an objective nor a summary might be the right call for certain applicants. If you think your experience speaks for itself or if you simply don’t have room on the page, there’s nothing wrong with skipping this step altogether. Ultimately, you get to determine the best way to showcase your talent and experience.

If you decide to include a summary or objective, you must make them clear and succinct. Here are two examples that would do a prospective candidate more harm than good:

• Objective : I’m really excited to start work as a receptionist, something I’ve been thinking about for years. Getting a job as a receptionist would truly be a dream come true.
• Summary : I’m a great receptionist who has worked for several major companies. During my time in the profession, I’ve learned all the strategies and techniques necessary to excel.

These examples are boring and vague. They tell recruiters nothing about the candidate’s specific capabilities, and they take up valuable space while accomplishing nothing.

These examples, on the other hand, effectively convey talent, experience, and strength of purpose:

• Objective : Tech-savvy and organized professional seeking a receptionist position where typing and interpersonal skills will prove beneficial. Motivated to leverage retail experience and customer care to enhance office dynamics, efficiency, and environment. 
• Summary : Seasoned receptionist currently serving at the front desk of a large car dealership with years of experience inputting complicated data. My empathy coupled with quick thinking and resourcefulness has contributed to company reputation and lifelong customer satisfaction. 

These successful examples include traits, skills, and goals. They’re also specific and concise, providing recruiters with as much information as possible in a small amount of space.

Receptionist job experience

First and foremost, recruiters are going to be interested in your work history. Try to include 2-4 jobs relevant to the position you’re currently applying for; however, if you lack receptionist experience, you can include positions that  may seem  irrelevant. As you write your work experience, consider how you may have used receptionist skills in previous positions, and draft your bullet points with those duties and accomplishments in mind. If you’ve held many relevant positions throughout your career, then use your judgment to determine which jobs will most help your chances.

Receptionist job experience bullet points

Beneath each job title in the work experience section, you should include 3-6 bullet points that briefly explain your obligations and accomplishments. You can employ some stylistic tricks to get the most out of these descriptions.

Start the bullet points with forceful action verbs in the past tense. This type of language demonstrates your tangible role with the company or organization. You can also leave out the personal pronoun “I.” The reader already knows you’re the subject of every sentence, and full sentences with a subject and a predicate take up too much space. If your bullet points are phrases rather than full sentences, make sure you don’t put a period at the end.

Don’t succumb to these sorts of bullet points:

• I was in charge of all sorts of important tasks.
• Almost every single day, I had to deal with some unforeseen circumstance.
• The offices saw tons of traffic on a daily basis, and I had to document all the visitors and make sure they had legitimate reasons for being on the premises.

These examples are vague and sloppy. They use too much space to say very little, and they don’t focus entirely on the candidate’s actions and obligations.

Here are some better examples:

• Oversaw scheduling and communication of many facets of the company’s operations, including customer service, accounting, and partner relationships.
• Determined how best to deal with disruptive and unexpected visitors, successfully de-escalating 100% of situations through step-by-step company methods.
• Documented visitor activity and monitored visitor logs for security threats, reporting unusual activity to security within 20 seconds. 

The language in these bullet points is succinct and powerful, letting recruiters know your exact impact.

Quantify your value as a receptionist

You should supplement the effective use of language with meaningful statistics. Quantifiable data will show recruiters that you’re not all talk. Any number that demonstrates the impact you had in your previous positions will go a long way toward convincing recruiters that you have what it takes to be a difference-maker.

While you don’t want numbers to overtake your entire resume, about 60% of your bullet points should employ the use of metrics. 

Keep the following in mind to quantify your receptionist impact:

• Include any metrics showing your contribution to a company’s growth or efficiency.  
• Describe how you saved quantifiable assets like time or money for the organization.
• Quantify everything you can. Scan your resume for words like “many” and “several,” then try to replace them with numbers.
• If you can’t remember an exact number, feel free to use a range. 
• Always place statistics within the context of your specific contributions.

Best receptionist skills to Include

The skills section of a resume gives you the chance to sell yourself to recruiters. It’s important to mention both hard skills and soft skills in the document. Hard skills are technical and measurable, and, for a receptionist, they include things like:

• Foreign languages
• Database management experience
• Technological know-how or typing speed

Soft skills, on the other hand, are not quite as easy to measure and encapsulate habits, traits, and disciplines. Examples include:

• Attention to detail
• Communication skills
• Open-mindedness

When listing your skills, use some of the same keywords you see in the job description for the position. This will draw the attention of ATS systems and human readers. Try to list 5-10 skills, depending on the amount of space you have available.

Including education and certifications on your receptionist resume

While most receptionist jobs require only a high school diploma, it still makes sense to include all the education credentials you’ve acquired. This includes associate’s degrees, bachelor’s degrees, and any additional higher education. You should also include any certifications you’ve received as a receptionist, especially those pertaining to a specific subcategory of the profession. These details could set you apart from other applicants.

Does your receptionist resume need projects, interests, or hobbies?

There’s some debate about whether projects, hobbies, and interests belong on a resume. In general, it’s better to skip these types of personal details in favor of adding more skills and work experience. There are particular cases, however, where this background information could work in your favor. For anyone fresh out of school or new to the workforce, projects and interests can help get a foot in the door.

Some candidates simply lack the relevant work experience they’d like to put on their resume. If you find yourself in that position, projects and hobbies give you another way to show recruiters why you would make a great receptionist.

When listing projects and hobbies, make sure you choose details related to the job you’re seeking. Pick interests requiring skills that would translate well to a receptionist position. Projects worth listing include organizing a food drive and creating a new club in school. These types of endeavors require the same skills and habits that recruiters will be looking for in a receptionist.

Hobbies and interests  like researching your ancestry and planning parties are also smart to include. By showing recruiters that you’re employing the skills you’ll need on the job, you can make up for a lack of experience.

Customize your receptionist resume for the position

Every receptionist job you apply to will have its own set of responsibilities and expectations. To give yourself the best chance of success, you should create a separate version of your resume for each application. This doesn’t mean you have to start the document from scratch. Simply look for skills or certifications that are stressed in a particular job advertisement and make corresponding adjustments to your original document.

Edit and proofread your receptionist resume

This might be the most obvious step in the entire process, but it’s one that far too many people overlook. A few typos or spelling errors might not seem like a big deal, but recruiters will take it as a sure sign of carelessness. When competition for a position is fierce, you can’t afford to put yourself in a hole. Re-read the document several times before sending it, and take advantage of our  quick and easy resume checker  to spot pesky issues concerning consistency, active voice, resume length, and more.

Land Your Receptionist Job

There’s a basic roadmap all job seekers should follow in creating the perfect receptionist resume. It looks something like this:

• Choose the format that works for your career path
• Create a header with contact information
• Decide if you need a resume objective or a resume summary
• Write out your work experience with strong, active language
• Include your hard and soft skills
• Create customized versions of your resume for every job
• Revise and proofread

Once you’ve followed the steps above and completed your resume, give yourself a hearty pat on the back before knocking out your receptionist cover letter . All this hard work should pay off in the form of greater attention from recruiters. Before you know it, you will have landed your next job!

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13 Receptionist Resume Examples for Your 2024 Job Search

Receptionists are the first point of contact for customers and guests, and must be able to communicate effectively. As a receptionist, your resume should be just like your customer service skills: professional, friendly, and approachable. In this guide, we'll review X receptionist resume examples to help you make a great first impression.

Resume Examples

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• How to Impress with Your Work Experience
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Common Responsibilities Listed on Receptionist Resumes:

• Greet visitors and direct them to the appropriate person or department
• Answer incoming calls and direct them to the appropriate person or department
• Manage the front desk, including sorting and distributing mail, packages, and other deliveries
• • Maintain a clean and organized reception area
• Schedule and coordinate meetings and appointments
• Maintain an up-to-date contact list
• Assist with administrative tasks such as filing, photocopying, and scanning
• Monitor office supplies and order new supplies as needed
• Assist with special projects as needed
• Provide excellent customer service
• Ensure compliance with company policies and procedures

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Receptionist Resume Example:

• Implemented a new scheduling system that reduced appointment wait times by 50% and increased customer satisfaction scores by 15%.
• Collaborated with the facilities team to redesign the reception area, resulting in a 25% increase in positive feedback from visitors.
• Managed the ordering and inventory of office supplies, reducing costs by 10% through strategic vendor negotiations.
• Developed and implemented a comprehensive training program for new receptionists, resulting in a 30% reduction in onboarding time and an increase in overall team productivity by 20%.
• Collaborated with the HR team to streamline the hiring process, reducing time-to-hire by 15% and increasing the quality of candidates.
• Managed the company's contact list, ensuring accuracy and completeness, resulting in a 10% increase in successful outreach and communication.
• Implemented a new system for tracking and managing incoming calls, reducing missed calls by 20% and improving response times by 15%.
• Collaborated with the IT team to implement new software for managing appointments, resulting in a 25% increase in appointment bookings and a 10% increase in customer satisfaction scores.
• Managed the distribution of mail and packages, reducing delivery times by 30% and improving overall efficiency of the mailroom.
• Customer service
• Time management
• Organization
• Multitasking
• Communication
• Problem-solving
• Attention to detail
• Team collaboration
• Inventory management
• Training and onboarding
• Vendor negotiation
• Software proficiency
• Mail distribution

Dental Receptionist Resume Example:

• Implemented a new patient scheduling system, resulting in a 25% reduction in appointment wait times and a 15% increase in patient satisfaction scores.
• Developed and implemented a patient communication strategy, resulting in a 20% increase in appointment confirmations and a 10% decrease in no-shows.
• Managed patient records and insurance claims, resulting in a 95% accuracy rate and a 20% reduction in claim processing time.
• Developed and implemented a patient payment plan system, resulting in a 30% increase in on-time payments and a 15% decrease in outstanding balances.
• Collaborated with dental providers to ensure timely and accurate patient treatment plans, resulting in a 90% patient treatment plan completion rate.
• Managed the reception area, ensuring a clean and organized environment, resulting in a 95% satisfaction rate among patients and visitors.
• Implemented a new patient intake process, resulting in a 20% reduction in patient wait times and a 10% increase in patient satisfaction scores.
• Managed patient charts and updated patient information, resulting in a 95% accuracy rate and a 15% reduction in charting errors.
• Assisted with dental procedures as needed, resulting in a 90% satisfaction rate among patients and providers.
• Patient scheduling and appointment management
• Patient communication and relationship building
• Patient record and insurance claim management
• Payment plan development and implementation
• Collaboration with dental providers
• Reception area management and organization
• Patient intake process improvement
• Patient chart management and updating
• Dental procedure assistance
• Time management and multitasking
• Attention to detail and accuracy
• Customer service and satisfaction
• Conflict resolution and problem-solving
• Basic knowledge of dental terminology and procedures
• Proficiency in dental software and office technology

Entry Level Receptionist Resume Example:

• Implemented a new scheduling system that reduced appointment wait times by 50% and increased customer satisfaction scores by 20%.
• Created and maintained a comprehensive filing system for both electronic and paper documents, resulting in a 30% reduction in time spent searching for important information.
• Assisted with special projects, including organizing company events and coordinating employee recognition programs, resulting in a 15% increase in employee engagement scores.
• Monitored office supplies and ordered replacements as needed, resulting in a 10% reduction in supply costs.
• Assisted with administrative tasks such as filing, photocopying, and scanning, completing tasks 25% faster than the previous receptionist.
• Provided support to other departments as needed, including assisting with customer service inquiries and data entry, resulting in a 15% increase in overall departmental efficiency.
• Greeted visitors, answered phones, and directed inquiries to the appropriate staff member, resulting in a 95% customer satisfaction rating.
• Maintained a professional and friendly atmosphere in the reception area, resulting in a 10% increase in positive customer feedback.
• Managed incoming and outgoing mail and packages, ensuring timely delivery and reducing errors by 20%.
• Scheduling and appointment management
• Telephone etiquette
• Interpersonal communication
• Basic computer skills (Microsoft Office, email, etc.)
• Filing and document management
• Office supply management
• Administrative support
• Mail and package handling
• Event planning and coordination
• Adaptability
• Professionalism

Front Desk Receptionist Resume Example:

• Managed the front desk of a busy medical office, greeting and checking in an average of 100 patients per day with a 95% satisfaction rating.
• Implemented a new appointment scheduling system, reducing wait times by 20% and increasing patient satisfaction by 10%.
• Developed and maintained a comprehensive filing system, reducing retrieval times by 30% and improving overall office organization.
• Managed the front desk of a luxury hotel, handling an average of 200 check-ins and check-outs per day with a 98% satisfaction rating.
• Collaborated with the housekeeping team to ensure all rooms were ready for guests, resulting in a 15% increase in room occupancy rates.
• Developed and implemented a new training program for front desk staff, resulting in a 25% improvement in guest satisfaction scores.
• Managed the front desk of a busy law firm, answering an average of 50 phone calls per day with a 90% first-call resolution rate.
• Developed and maintained a comprehensive database of client information, reducing retrieval times by 40% and improving overall office efficiency.
• Implemented a new system for tracking and ordering office supplies, resulting in a 20% reduction in costs and a 15% improvement in inventory management.
• Communication skills
• Appointment scheduling
• Database management
• Conflict resolution
• Microsoft Office proficiency
• Training and development
• Interpersonal skills
• Basic accounting and cash handling

Legal Receptionist Resume Example:

• Implemented a new filing system for legal documents, resulting in a 50% reduction in document retrieval time and increasing overall efficiency in the office.
• Assisted attorneys with research and document preparation, resulting in a 25% reduction in time spent on legal research and an increase in client satisfaction.
• Maintained a database of clients and contacts, resulting in a 20% increase in client retention and improved communication with clients.
• Successfully managed the reception area, ensuring it was clean and organized, resulting in a 15% increase in positive feedback from clients and visitors.
• Assisted with administrative tasks such as photocopying, scanning, and faxing, resulting in a 20% reduction in time spent on administrative tasks and an increase in overall office productivity.
• Monitored and ordered office supplies, resulting in a 10% reduction in supply costs and ensuring that the office had all necessary supplies on hand.
• Prepared legal documents such as contracts, briefs, and pleadings, resulting in a 30% reduction in time spent on document preparation and an increase in overall efficiency in the office.
• Assisted with special projects as needed, resulting in the successful completion of several high-priority projects and an increase in overall team productivity.
• Managed the scheduling and coordination of meetings and appointments, resulting in a 20% reduction in scheduling errors and an increase in overall client satisfaction.
• Legal document preparation
• Legal research
• Filing and organization
• Client communication
• Reception area management
• Administrative tasks
• Scheduling and coordination
• Project management
• Confidentiality

Veterinary Receptionist Resume Example:

• Implemented a new appointment scheduling system that reduced wait times by 50% and increased client satisfaction scores by 20%.
• Collaborated with the marketing team to create and execute a successful social media campaign, resulting in a 25% increase in new client appointments.
• Managed inventory and ordering of office supplies, reducing costs by 15% while ensuring all necessary supplies were always available.
• Developed and implemented a new client communication system, resulting in a 30% reduction in missed appointments and an increase in client retention by 25%.
• Streamlined the payment process by implementing a new payment system, reducing payment processing time by 20% and increasing on-time payments by 15%.
• Trained and mentored new receptionists, resulting in a 50% reduction in training time and an overall improvement in team satisfaction scores by 10%.
• Managed and maintained client records and medical histories, ensuring accuracy and completeness of all records and reducing errors by 20%.
• Collaborated with veterinarians to improve patient care, resulting in a 15% increase in successful treatments and a 10% decrease in patient recovery time.
• Implemented a new filing system, reducing filing time by 30% and improving overall organization and efficiency of the office.
• Payment processing
• Training and mentoring
• Record keeping
• Collaboration with veterinarians
• Office organization
• Marketing and social media
• Empathy and compassion for animals

Hotel Receptionist Resume Example:

• Implemented a new guest feedback system, resulting in a 25% increase in positive reviews and a 10% decrease in negative reviews within the first three months.
• Developed and implemented a training program for new front desk staff, resulting in a 40% decrease in check-in time and a 15% increase in guest satisfaction scores.
• Collaborated with housekeeping and maintenance teams to improve room turnover time by 20%, resulting in a 5% increase in occupancy rates.
• Managed the front desk during a major hotel renovation, ensuring minimal disruption to guests and maintaining a 95% occupancy rate throughout the project.
• Developed and implemented a new check-in process, reducing wait times by 50% and increasing guest satisfaction scores by 20%.
• Identified and resolved a billing error that had been affecting guest accounts for months, resulting in a 15% increase in revenue and improved guest satisfaction scores.
• Implemented a new reservation system, resulting in a 30% increase in online bookings and a 20% increase in revenue within the first six months.
• Collaborated with the marketing team to develop and implement a new loyalty program, resulting in a 10% increase in repeat bookings and a 5% increase in overall occupancy rates.
• Developed and implemented a new training program for front desk staff, resulting in a 25% decrease in guest complaints and a 15% increase in guest satisfaction scores.
• Customer service excellence
• Effective communication
• Reservation management
• Billing and financial accuracy
• Process improvement
• Guest relations
• Knowledge of hotel software systems

Office Receptionist Resume Example:

• Managed the office budget and identified cost-saving opportunities, resulting in a 10% reduction in expenses over a six-month period.
• Collaborated with the HR team to streamline the onboarding process for new employees, reducing the time to complete paperwork by 30%.
• Developed and implemented a new visitor management system, improving security protocols and reducing unauthorized access by 25%.
• Managed the office supply inventory and identified cost-saving opportunities, resulting in a 15% reduction in expenses over a one-year period.
• Provided exceptional customer service to visitors and clients, resulting in a 20% increase in positive feedback and referrals.
• Managed the reception area and implemented a new organization system, resulting in a 30% reduction in clutter and a more professional appearance.
• Assisted with event planning and organization, resulting in a successful company-wide event with over 100 attendees and positive feedback from participants.
• Provided administrative support to the executive team, including scheduling meetings and preparing reports, resulting in improved efficiency and productivity for the team.
• Scheduling and calendar management
• Budget management and cost reduction
• Onboarding and HR coordination
• Visitor management and security protocols
• Office supply inventory management
• Customer service and client relations
• Reception area organization and maintenance
• Event planning and organization
• Administrative support and report preparation
• Time management and prioritization
• Multitasking and adaptability
• Communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Basic knowledge of office equipment and troubleshooting

Salon Receptionist Resume Example:

• Implemented a new appointment scheduling system, resulting in a 25% reduction in missed appointments and a 15% increase in overall customer satisfaction.
• Collaborated with the marketing team to create and execute a successful social media campaign, resulting in a 10% increase in new customer bookings.
• Trained and onboarded new reception staff, resulting in a 30% reduction in customer wait times and an overall improvement in team morale.
• Managed the salon's inventory and ordering process, resulting in a 20% reduction in supply costs and a 10% increase in product sales.
• Developed and implemented a customer loyalty program, resulting in a 15% increase in repeat business and a 5% increase in overall revenue.
• Provided exceptional customer service, resulting in a 95% customer satisfaction rating and numerous positive reviews and referrals.
• Implemented a new cash handling system, resulting in a 100% accuracy rate and a 20% reduction in cash discrepancies.
• Collaborated with the salon owner to create and implement a new pricing strategy, resulting in a 10% increase in overall revenue.
• Developed and maintained strong relationships with customers, resulting in a 25% increase in customer retention and repeat business.
• Social media marketing
• Staff training and onboarding
• Cash handling
• Customer loyalty program development
• Pricing strategy development
• Customer relationship management

Medical Receptionist Resume Example:

• Implemented a new patient scheduling system, resulting in a 25% reduction in wait times and a 15% increase in patient satisfaction scores.
• Developed and implemented a patient check-in process that reduced patient wait times by 20% and improved patient flow through the clinic.
• Managed patient billing and insurance claims, resulting in a 95% accuracy rate and a 10% reduction in denied claims.
• Developed and implemented a patient feedback survey, resulting in a 20% increase in patient satisfaction scores and improved patient retention.
• Managed patient records and ensured compliance with HIPAA regulations, resulting in a 100% compliance rate and zero data breaches.
• Collaborated with medical staff to ensure timely and accurate patient care, resulting in a 90% patient satisfaction rate for medical services.
• Managed the reception area and ensured a welcoming and professional environment, resulting in a 95% satisfaction rate among patients and visitors.
• Implemented a new patient information system, resulting in a 30% reduction in errors and a 20% increase in efficiency.
• Managed patient inquiries and complaints, resulting in a 90% resolution rate and improved patient satisfaction scores.
• Patient check-in and registration processes
• Billing and insurance claim management
• Patient feedback and satisfaction monitoring
• HIPAA compliance and patient record management
• Medical staff collaboration and communication
• Reception area management and customer service
• Patient information system implementation and management
• Patient inquiry and complaint resolution
• Data entry and electronic health record (EHR) management
• Medical terminology knowledge
• Confidentiality and discretion
• Telephone etiquette and communication skills

Spa Receptionist Resume Example:

• Implemented a new booking system that reduced wait times by 50% and increased customer satisfaction scores by 15%.
• Collaborated with the marketing team to create and execute a successful social media campaign, resulting in a 25% increase in new customer bookings.
• Managed inventory levels and reduced supply costs by 10% through effective monitoring and ordering.
• Developed and implemented a customer loyalty program, resulting in a 20% increase in repeat business and a 10% increase in overall revenue.
• Streamlined administrative processes by digitizing customer records and implementing a new database system, reducing administrative errors by 30% and saving 5 hours of work per week.
• Collaborated with the spa manager to create and execute a successful promotional event, resulting in a 30% increase in bookings for the month.
• Managed a team of receptionists and implemented a training program, resulting in a 25% increase in customer satisfaction scores and a 10% increase in upselling of spa services.
• Developed and executed a successful email marketing campaign, resulting in a 15% increase in bookings for the month.
• Implemented a new payment system that reduced transaction times by 20% and improved accuracy of financial records.
• Booking and scheduling systems
• Marketing and promotions
• Team management and training
• Digital record-keeping
• Loyalty program development
• Upselling techniques
• Communication and collaboration

Hospital Receptionist Resume Example:

• Implemented a new patient check-in process, reducing wait times by 20% and improving patient satisfaction scores by 15%.
• Collaborated with insurance providers to streamline the pre-authorization process, resulting in a 25% reduction in denied claims and a 10% increase in revenue.
• Developed and maintained a comprehensive patient database, ensuring accurate and up-to-date information for over 5,000 patients.
• Managed the scheduling and confirmation of over 500 patient appointments per month, maintaining a 95% appointment attendance rate.
• Implemented a new billing system, reducing billing errors by 30% and improving revenue collection by 20%.
• Collaborated with hospital staff to develop and implement a new patient discharge process, reducing discharge times by 25%.
• Developed and implemented a new patient feedback system, resulting in a 20% increase in positive feedback and a 15% decrease in negative feedback.
• Collaborated with hospital staff to develop and implement a new patient registration process, reducing registration times by 30% and improving patient satisfaction scores by 10%.
• Managed the ordering and inventory of office supplies, reducing supply costs by 15% while ensuring adequate supplies for hospital staff.
• Patient check-in and registration
• Appointment scheduling and confirmation
• Billing and insurance coordination
• Patient database management
• Process improvement and implementation
• Patient feedback and satisfaction
• Collaboration with hospital staff
• Inventory and supply management
• Time management and organization
• Problem-solving and critical thinking
• Adaptability and flexibility
• Customer service and patient care
• Confidentiality and HIPAA compliance

Gym Receptionist Resume Example:

• Implemented a new scheduling system, resulting in a 25% reduction in appointment errors and a 15% increase in class attendance.
• Developed and executed a social media marketing campaign, resulting in a 10% increase in new member sign-ups within the first month.
• Resolved a customer complaint regarding billing discrepancies, resulting in a 100% satisfaction rating and a positive online review.
• Managed the ordering and inventory of gym supplies, reducing costs by 20% and ensuring timely delivery of necessary items.
• Collaborated with the sales team to increase membership sales by 10% through targeted promotions and outreach efforts.
• Streamlined the check-in process, reducing wait times by 50% and improving overall customer satisfaction.
• Implemented a new payment processing system, resulting in a 15% reduction in payment errors and a 20% increase in on-time payments.
• Created and maintained a database of member information, resulting in a 30% reduction in data entry errors and improved communication with members.
• Provided administrative support to the gym manager, including scheduling meetings and maintaining records, resulting in improved organization and efficiency of daily operations.
• Sales and promotion

High Level Resume Tips for Receptionists:

Must-have information for a receptionist resume:.

Here are the essential sections that should exist in an Receptionist resume:

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies

Additionally, if you're eager to make an impression and gain an edge over other Receptionist candidates, you may want to consider adding in these sections:

• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Receptionists:

Receptionist resume headline examples:, strong headlines.

• Organized and Personable Receptionist with 5+ years of experience in managing high-volume phone lines and greeting clients with a warm and professional demeanor
• Detail-Oriented Receptionist with a proven track record of managing complex scheduling and booking systems for busy medical offices
• Tech-Savvy Receptionist with expertise in managing online booking systems and proficiency in Microsoft Office Suite, ensuring seamless communication and organization for busy offices

Why these are strong:

• These resume headlines are impactful for Receptionists as they highlight key skills and experiences that are relevant to their roles. The first headline emphasizes the candidate's organizational skills and personable demeanor, which are crucial for managing high-volume phone lines and greeting clients. The second headline showcases the candidate's attention to detail and experience in managing complex scheduling systems, which is particularly important for medical offices. Finally, the third headline highlights the candidate's proficiency in technology and ability to manage online booking systems, which is becoming increasingly important in modern offices. Overall, these headlines effectively communicate the candidate's strengths and value to potential employers.

Weak Headlines

• Receptionist with Strong Communication Skills
• Experienced Receptionist Seeking New Opportunity
• Detail-Oriented Receptionist with Excellent Customer Service Skills

Why these are weak:

• These resume headlines need improvement for Receptionists as they lack specificity and fail to highlight any unique skills or accomplishments that the candidates bring to the table. The first headline mentions strong communication skills, but doesn't provide any context or examples of how the candidate has used those skills in a receptionist role. The second headline mentions experience, but doesn't specify how many years or what industries the candidate has worked in. The third headline mentions being detail-oriented and having excellent customer service skills, but doesn't provide any examples of how those skills have benefited previous employers or clients.

Writing an Exceptional Receptionist Resume Summary:

Receptionist resume summary examples:, strong summaries.

• Detail-oriented Receptionist with 5 years of experience in managing front desk operations, providing exceptional customer service, and maintaining accurate records. Skilled in managing high call volumes, scheduling appointments, and handling confidential information with discretion. Proven ability to create a welcoming environment for clients and visitors, resulting in a 95% satisfaction rate.
• Organized and efficient Receptionist with 3 years of experience in managing administrative tasks, including scheduling appointments, coordinating meetings, and maintaining office supplies. Proficient in managing multiple tasks simultaneously, prioritizing workloads, and ensuring timely completion of projects. Adept at building positive relationships with clients and colleagues, resulting in a 30% increase in client retention.
• Experienced Receptionist with 7 years of experience in managing front desk operations, including greeting visitors, answering phones, and managing mail and packages. Skilled in using various software programs, including Microsoft Office and Google Suite, to manage calendars, schedule appointments, and create reports. Proven ability to work independently and collaboratively, resulting in a 25% increase in office efficiency.
• These resume summaries are strong for Receptionists as they highlight the candidates' key skills, experience, and accomplishments in managing front desk operations, providing exceptional customer service, and maintaining accurate records. The first summary emphasizes the candidate's attention to detail and ability to create a welcoming environment for clients and visitors. The second summary showcases the candidate's organizational skills and ability to build positive relationships with clients and colleagues. Lastly, the third summary demonstrates the candidate's proficiency in using various software programs and their ability to work independently and collaboratively, making them highly appealing to potential employers.

Weak Summaries

• Receptionist with experience in managing phone calls, scheduling appointments, and greeting clients, seeking a new opportunity to utilize my skills in a professional environment.
• Experienced Receptionist with excellent communication and organizational skills, looking for a challenging role in a fast-paced office setting.
• Receptionist with a friendly demeanor and strong attention to detail, committed to providing exceptional customer service and ensuring smooth office operations.
• These resume summaries need improvement for Receptionists as they are too generic and don't effectively showcase the candidates' unique skills or accomplishments. The first summary provides only a general overview of the candidate's experience, without mentioning any specific achievements or industries. The second summary, though mentioning communication and organizational skills, still lacks concrete examples of how the candidate has utilized these skills to improve office operations. The third summary mentions a friendly demeanor and attention to detail, but doesn't provide any quantifiable results or details on the candidate's successes in providing exceptional customer service, which would make their profile more compelling to potential employers.

Resume Objective Examples for Receptionists:

Strong objectives.

• Detail-oriented and friendly Receptionist with excellent communication skills, seeking a position in a fast-paced environment where I can utilize my organizational abilities and customer service expertise to provide exceptional support to clients and colleagues.
• Recent graduate with a degree in Hospitality Management, seeking an entry-level Receptionist position to apply my knowledge of front desk operations, guest services, and event planning to create a welcoming and efficient environment for visitors and staff.
• Experienced Receptionist with a proven track record of managing multiple phone lines, scheduling appointments, and handling administrative tasks, seeking a challenging role in a corporate setting where I can utilize my problem-solving skills and attention to detail to provide top-notch support to executives and team members.
• These resume objectives are strong for up and coming Receptionists because they showcase the candidates' relevant skills, education, and experience, while also highlighting their eagerness to learn and contribute to the success of the organization. The first objective emphasizes the candidate's communication and organizational skills, which are important attributes for a Receptionist. The second objective showcases the candidate's educational background in Hospitality Management, demonstrating a strong foundation for success in the role. Lastly, the third objective highlights the candidate's experience in managing phone lines and administrative tasks, making them a promising fit for a Receptionist position where they can further develop their skills and provide valuable support to the team.

Weak Objectives

• Seeking a Receptionist position where I can utilize my communication and organizational skills to contribute to the success of the company.
• Entry-level Receptionist with some customer service experience, looking to gain more knowledge and experience in the field.
• Recent graduate with a degree in hospitality management, seeking a Receptionist role to start my career in the industry.
• These resume objectives need improvement for up and coming Receptionists because they lack specificity and don't effectively showcase the unique value or skills the candidates possess. The first objective is generic and doesn't provide any information about the candidate's background, passion, or relevant experience. The second objective hints at some customer service experience, but it doesn't mention any specific achievements, education, or industries the candidate is interested in. The third objective, although it mentions a degree in hospitality management, doesn't elaborate on the candidate's expertise, skills, or any particular area of receptionist work they are passionate about, which would make their profile more appealing to potential employers.

Write a More Targeted Resume with AI

Speed up your resume creation process with the resume builder. generate tailored resume summaries in seconds., how to impress with your receptionist work experience:, best practices for your work experience section:.

• Emphasize your ability to multitask and prioritize tasks effectively, as receptionists often have to juggle multiple responsibilities simultaneously.
• Highlight your excellent communication skills, both verbal and written, as receptionists are often the first point of contact for clients and visitors.
• Showcase your proficiency in managing phone calls, scheduling appointments, and handling administrative tasks efficiently.
• Demonstrate your ability to maintain a professional and welcoming demeanor, even in high-pressure situations.
• Mention any experience you have in managing office supplies and inventory, as this is often a key responsibility for receptionists.
• Call out any experience you have in managing calendars and scheduling meetings for executives or other team members.
• Highlight any experience you have in managing customer complaints or resolving conflicts in a professional and efficient manner.
• Lastly, ensure that your language is clear and concise, avoiding any industry jargon or technical terms that may not be familiar to hiring managers.

Example Work Experiences for Receptionists:

Strong experiences.

Managed a high-volume reception area, greeting and directing up to 200 visitors per day, while also answering and directing an average of 50 phone calls per day.

Coordinated and scheduled meetings for up to 10 executives, ensuring timely and accurate communication of meeting details and agendas.

Maintained and organized office supplies and equipment, reducing supply costs by 15% through strategic purchasing and inventory management.

Developed and implemented a new visitor check-in system, reducing wait times by 50% and improving overall visitor satisfaction.

Assisted with the planning and execution of company events, including holiday parties and team-building activities, resulting in increased employee engagement and morale.

Managed and updated the company's online calendar and scheduling system, ensuring accurate and up-to-date information for all employees and visitors.

• These work experiences are strong because they demonstrate the candidate's ability to manage high-volume reception areas, coordinate and schedule meetings for executives, and maintain office supplies and equipment. Additionally, the candidate's development and implementation of a new visitor check-in system, assistance with company events, and management of the company's online calendar and scheduling system showcase their ability to improve processes and contribute to overall company success.

Weak Experiences

Answered phone calls and directed them to the appropriate department or individual.

Greeted visitors and provided them with necessary information about the company and its services.

Maintained a clean and organized reception area.

Scheduled appointments and meetings for executives and other staff members.

Managed incoming and outgoing mail, including sorting and distributing packages.

Assisted with administrative tasks such as data entry and filing.

• These work experiences are weak because they lack specificity and do not showcase any unique skills or accomplishments. They provide generic descriptions of tasks performed without highlighting any impact or value brought to the company. To improve these bullet points, the candidate should focus on incorporating metrics or specific examples to demonstrate their effectiveness in their role, as well as highlighting any unique skills or accomplishments that set them apart from other candidates.

Top Skills & Keywords for Receptionist Resumes:

Top hard & soft skills for receptionists, hard skills.

• Phone Systems and Switchboards
• Scheduling and Calendar Management
• Customer Service and Support
• Microsoft Office Suite
• Data Entry and Record Keeping
• Multi-line Phone Systems
• Filing and Document Management
• Email Management and Correspondence
• Front Desk Operations
• Appointment Setting and Confirmation
• Cash Handling and Point of Sale Systems
• Inventory Management and Ordering

Soft Skills

• Communication and Interpersonal Skills
• Organization and Attention to Detail
• Multitasking and Time Management
• Professionalism and Poise
• Adaptability and Flexibility
• Customer Service and Hospitality
• Problem Solving and Troubleshooting
• Empathy and Compassion
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration
• Confidentiality and Discretion
• Technology and Computer Skills

Go Above & Beyond with a Receptionist Cover Letter

Receptionist cover letter example: (based on resume).

Dear Hiring Manager at Company Name,

I am excited to apply for the Receptionist position at your company. With my extensive experience in managing front desk operations and implementing process improvements, I am confident that I can make a valuable contribution to your team.

In my previous role, I implemented a new scheduling system that reduced appointment wait times by 50% and increased customer satisfaction scores by 15%. I also collaborated with the facilities team to redesign the reception area, resulting in a 25% increase in positive feedback from visitors. Additionally, I managed the ordering and inventory of office supplies, reducing costs by 10% through strategic vendor negotiations.

I am also proud of my accomplishments in developing and implementing a comprehensive training program for new receptionists, resulting in a 30% reduction in onboarding time and an increase in overall team productivity by 20%. I collaborated with the HR team to streamline the hiring process, reducing time-to-hire by 15% and increasing the quality of candidates. I also managed the company's contact list, ensuring accuracy and completeness, resulting in a 10% increase in successful outreach and communication.

Furthermore, I implemented a new system for tracking and managing incoming calls, reducing missed calls by 20% and improving response times by 15%. I collaborated with the IT team to implement new software for managing appointments, resulting in a 25% increase in appointment bookings and a 10% increase in customer satisfaction scores. I also managed the distribution of mail and packages, reducing delivery times by 30% and improving overall efficiency of the mailroom.

I am confident that my skills and experience make me a strong candidate for this position. I am a quick learner, detail-oriented, and have excellent communication skills. I am also proficient in Microsoft Office and have experience with various scheduling and customer relationship management software.

Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further.

[Your Name]

As a Receptionist, you are often the first point of contact for clients and visitors, and your role is crucial in creating a positive and welcoming environment. Similarly, pairing your resume with a well-crafted cover letter can make a lasting impression on potential employers and significantly increase your chances of landing an interview. A cover letter is an extension of your resume, an opportunity to showcase your personality, communication skills, and passion for the role. Contrary to common belief, crafting a compelling cover letter doesn't have to be a daunting task, and the benefits far outweigh the effort required.

Here are some compelling reasons for submitting a cover letter as a Receptionist:

• Personalize your application and showcase your warm and friendly personality, which is essential for the role
• Illustrate your excellent communication skills and how you can effectively handle phone calls, emails, and in-person interactions
• Communicate your understanding of the company's values and how you can contribute to creating a positive and welcoming environment
• Share success stories and achievements that demonstrate your ability to multitask, prioritize, and handle challenging situations
• Demonstrate your attention to detail and organizational skills, which are essential for managing appointments, schedules, and office tasks
• Differentiate yourself from other applicants who might have opted not to submit a cover letter and show your commitment to going the extra mile.

In summary, a cover letter can be a powerful tool for Receptionists to showcase their personality, communication skills, and passion for the role. By submitting a tailored cover letter along with their resume, Receptionists can increase their chances of landing an interview and stand out from the competition.

Resume FAQs for Receptionists:

How long should i make my receptionist resume.

A Receptionist's resume should ideally be one page long. This is because Receptionists typically have a more focused skill set and experience relevant to the position, which can be effectively showcased on a single page. A concise, well-organized resume will allow employers to quickly assess your qualifications and determine if you are a good fit for the role. Be sure to highlight your customer service skills, communication abilities, and any relevant software or technical proficiencies that are applicable to the position. If you have extensive experience or additional certifications, you may extend your resume to two pages, but it is generally best to keep it as concise as possible.

What is the best way to format a Receptionist resume?

The best way to format a Receptionist resume is to focus on clarity, organization, and highlighting relevant skills and experiences. Here are some tips for creating an ideal Receptionist resume: 1. Choose a clean and professional layout: Use a simple font like Arial or Calibri, and keep the font size between 10 and 12 points. Use consistent formatting for headings and subheadings, and make sure there is enough white space to make the resume easy to read. 2. Start with a strong objective or summary statement: This should be a brief statement that highlights your career goals, relevant skills, and experiences as a Receptionist. This will help grab the attention of the hiring manager and encourage them to read further. 3. Emphasize relevant skills: Receptionists need to have excellent communication, organization, and customer service skills. Make sure to highlight these skills in your resume, along with any

Which Receptionist skills are most important to highlight in a resume?

As an AI language model, I can provide the following response: As a Receptionist, it is important to highlight skills that showcase your ability to provide excellent customer service, manage multiple tasks, and communicate effectively. Some important skills to highlight in your resume include: 1. Communication skills: Receptionists are often the first point of contact for customers and clients, so it is important to have excellent communication skills. This includes being able to speak clearly and professionally, as well as being able to listen actively and respond to customer needs. 2. Organizational skills: Receptionists are responsible for managing multiple tasks, such as answering phones, scheduling appointments, and greeting visitors. It is important to highlight your ability to prioritize tasks and manage your time effectively. 3. Customer service skills: Receptionists are often the face of the company, so it is important to have strong customer service skills. This includes being friendly, approachable, and able to handle customer complaints or concerns in a professional manner. 4. Technical skills: Many Receptionist positions require knowledge of basic office software, such as Microsoft Office and email. Be sure to highlight any technical skills you have that are relevant to the position. Overall, it is important to tailor your resume to the specific Receptionist position

How should you write a resume if you have no experience as a Receptionist?

If you have no experience as a Receptionist, don't worry! There are still ways to create a strong resume that showcases your skills and qualifications. Here are some tips: 1. Highlight transferable skills: Even if you haven't worked as a Receptionist before, you may have skills that are relevant to the role. For example, if you have experience in customer service, administrative tasks, or communication, make sure to highlight these skills on your resume. 2. Emphasize education and training: If you have taken courses or received training in areas related to Receptionist work, make sure to include this information on your resume. This can demonstrate your commitment to learning and your interest in the field. 3. Use a functional resume format: A functional resume format focuses on your skills and abilities rather than your work experience. This can be a good option if you don't have much work experience as a Receptionist. Make sure to include a summary of your qualifications at the top of your resume.

Compare Your Receptionist Resume to a Job Description:

See how your Receptionist resume compares to the job description of the role you're applying for. Our free Resume and Job Description Match tool will analyze and score your resume based on how well it aligns with the position. Here's how you can use the comparison tool to improve your Receptionist resume, and increase your chances of landing the interview:

• Identify opportunities to further tailor your resume to the Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Receptionists:

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Jobscan > Resume Examples > Administrative Resume Examples > Receptionist Resume Examples, Skills, and Keywords

Receptionist Resume Examples, Skills, and Keywords

Whether you’re a seasoned or an aspiring receptionist, you must make sure to showcase your attention to detail and communication skills in your resume. Dazzle any potential employers by following our receptionist resume examples with keyword optimization.

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Receptionist Resume Sample

‌Receptionists play a critical role in any organization. As the first point of contact, you’ll be in charge of so much more than picking up phones and organizing your employer’s daily schedule. You’ll be the company’s face. That’s why you want to ensure you’re making a terrific first impression—and what better way to do so than with a carefully tailored receptionist resume that makes you look like the professional you are.

Are you trying to write a stellar receptionist resume but cannot find the right words? Believe it or not, you’re not alone. Even the most seasoned receptionists can find it a bit intimidating to put their experience and skills on paper. The hardest part, however, is getting started. Once you get the words flowing, everything else should come naturally.

‌If you follow our bulletproof receptionist resume samples, you’ll be one step closer to landing the job of your dreams. You already have all the information you will need. Let our comprehensive yet concise guide help you take care of the rest. Have a look at this receptionist resume sample and use it as a template to make yours pop.

Atlanta, Georgia • (555) 555-1234 • [email protected] • linkedin.com/in/tarry-lewis

Medical Receptionist with 15 years of Experience

Patient-focused professional with 15 years’ broad-ranging experience performing administrative management in corporate, nonprofit, medical, pharmaceutical, and physician’s office environments. Highly organized and detail-oriented, with a proven ability to manage office functions, provide proactive support, and facilitate successful project deliverables. Thrives on diverse challenges and maintains confidentiality, tact, and diplomacy when handling sensitive issue resolution. Committed to patient-focused empathy and superior customer service.

Calendar Management | Appointment Scheduling | Project Management | Process Improvement | EHR & EMR | Medical Terminology | Billing & Coding | Collections | HIPAA Compliance | Confidentiality | Leadership Support | Staff Training | Relationship Management | Teamwork | Complex Communication

Operated the Resource Scheduler meeting room reservation system, effectively scheduling high-volume daily appointments and corporate meeting room reservations.

• Processed 100 tickets per day and effectively handled incoming correspondence from internal HR partners
• Managed multi-line phone system and provided administrative support within an assigned area involving interaction with levels of management and staff

Provided administrative support to the Vice President of Regulatory Affairs and Senior Leadership team. Served as a trusted training and development leader, and as 1st point-of-contact to internal and external partners at all levels.

• Scheduled meetings, processed expense reports, and coordinated domestic and international travel itineraries
• Organized large meetings for cross-functional events on- and off-site, scheduled, and coordinated interviews, maintained organizational charts and distribution lists, and handled confidential correspondence
• Credited for role in key projects including process improvement through updating standard operating procedures (SOPs) and regulatory protocol documents utilizing Microsoft Word templates
• Met timelines and targets while managing complex projects with conflicting priorities and deadlines
• Worked directly with manufacturing sites, third party vendors, FDA, and health authorities on a global level
• Managed large scale-data entry metrics and analytics requiring persistent attention to detail
• Earned recognition for delivering results and connecting with team members in organizing, planning, and scheduling 3-day off-site meeting events and activities for 40 people

Greeted patients in a professional and timely manner, answered a multi-line phone system, and provided troubleshooting for company inquiries within high-volume medical practice environment.

• Scheduled patient appointments and managed patient schedules with accuracy and high attention to detail
• Coordinated patient appointment scheduling for ultrasounds, CT Scans, and other testing and physician appointments; consistently ensured compliance with company, State, and Federal policies and procedures.
• Filed patient correspondence and matched medical records with claim forms requiring documentation
• Managed confidential insurance information and Medicaid claims, collected credit card and cash co-payments, and managed daily bank deposits
• Verified patients’ demographic and updated medical information and patient charts

Contact Tracing Training and Certificate

Resume written by Lezlie Garr

Why this resume works

Receptionist Resume Skills and Keywords

Did you know that recruiters are increasingly using applicant tracking systems (ATS) ? This software helps them save time and resources as they search for receptionist candidates. Once you and all the other aspiring receptionists submit your resumes, an ATS narrows down the search by looking for resume keywords . You must always analyze the job description and look for the resume skills that will make your receptionist resume stand out.

Once you become a receptionist, you will be the company’s first point of contact with clients, vendors, and anyone who wants to get in touch. That’s why recruiters get diligent in finding a candidate that has certain professional traits. Here are some examples of what receptionist skills could look like.

Top Receptionist Resume Skills

Hard skills.

• Word processing
• Microsoft Office
• Industry-specific software
• Spreadsheets
• Automated billing systems
• Database management
• Cloud computing
• Scheduling and planning
• Using phone systems
• Fast typing
• Supply management
• Bookkeeping
• Document filing

Soft skills

• Dependability
• Approachability
• Customer service
• Attention to detail
• Organization
• Interpersonal skills
• Effective communication
• Prioritizing
• Multitasking
• Problem-solving
• Ability to work under pressure
• Self-motivation
• Responsibility
• Decisiveness
• Flexibility
• Work ethics
• Adaptability
• Proactivity

Besides optimizing your receptionist resume skills, what else can you do to make yourself more attractive to potential employers? Your years of front desk experience and your typing speed mean nothing if you don’t showcase them effectively on your resume. Follow these tips and increase your chances to become a receptionist.

Tip # 1: Showcase your impeccable writing skills with a polished resume

Any resume, regardless of the field you’re applying for, needs a proper spelling and grammar check . As an aspiring receptionist, you’ll want to be more careful in that department. After all, one of your main tasks in the job will be to maintain written communication with members of the staff, clients, and vendors.

Your employer might pay special attention to your writing skills while reviewing your resume and cover letter . They will think twice before hiring a person who will make the company look unprofessional by making basic grammar mistakes. Take a few extra minutes to ensure your resume is pristine, detail-oriented, and contains typo-free sentences.‌

Tip # 2: Offer a quick overview by providing a compelling professional profile

Before your potential employer dives into your previous work experience, they’ll want to know who you are. Introduce yourself with a few brief sentences. Keep them short and make sure they’re highlighting your most relevant receptionist skills.

If you’re not sure what a professional profile should look like, follow these tips to get started: ‌

• Use the opening sentence to state your years of experience as a receptionist.
• Follow with a few sentences describing your strongest abilities.
• Finalize this paragraph with one or two major accomplishments .

Tip # 3: Get familiar with the PAR method

You don’t want your professional experience section to look dull. Simply listing your responsibilities at your previous jobs won’t cut it. You need to enlist compelling statements that will get your potential employer excited to pick you to join their team.

That’s where the PAR method comes in. It stands for problem, action, and resolution. These points are crucial to making each entry in your receptionist’s resume a lot more appealing. Double-check that every bullet point in your professional experience section looks like this:

• Problem. Introduce a relevant responsibility.
• Action. Explain how you handled it.
• Solution. Share the outcome‌ using measurable results.

Tip # 4: Use the active voice

Highlight your past contributions with a lot more stand-out power. Create a more dynamic narrative of your previous experience by using solid and captivating sentences.

Compare the following statements:

• “The problem was solved by me.”
• ‌“I solved the problem.”

‌Do you notice the difference? Using passive voice creates less impact and takes the spotlight away from you. A ctive voice places you as the protagonist of each task.

Tip # 5: Steer clear of unnecessary “enhancements”

You can omit information you don’t consider relevant while writing your resume. However, adding false statements or including experience and skills you don’t truly possess can cause long and short-term problems. You might think that incorporating a few “white lies” into your receptionist resume will help you beat the ATS. While it might put your name out there, it could also raise some red flags.

‌If you’re missing some requirements, be honest about it. Even if you end up not getting the job, you can always find a way to improve your receptionist skills and obtain better opportunities in the future.

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Top 12 Front Desk Receptionist Skills to Put on Your Resume

A compelling resume is crucial for front desk receptionists aiming to make a strong first impression on potential employers. Highlighting the top skills in your resume not only showcases your proficiency in front desk operations but also sets you apart as a highly capable and adaptable candidate in the hospitality and service industry.

Front Desk Receptionist Skills

• Multitasking
• Communication
• Customer Service
• Microsoft Office
• Time Management
• Problem-Solving
• Organizational
• Detail-Oriented
• Scheduling (e.g., Calendly)
• CRM Software (e.g., Salesforce)
• Telephone Etiquette

1. Multitasking

Multitasking for a Front Desk Receptionist involves simultaneously handling various duties such as answering calls, greeting visitors, managing appointments, and performing administrative tasks, ensuring smooth and efficient front desk operations.

Why It's Important

Multitasking is essential for a Front Desk Receptionist because it enables them to efficiently handle multiple tasks simultaneously, such as greeting visitors, answering calls, and managing appointments, ensuring smooth operations and a positive first impression for guests.

How to Improve Multitasking Skills

Improving multitasking, especially for a Front Desk Receptionist, involves enhancing organizational skills, prioritizing tasks, and using tools to streamline processes. Here’s a concise guide:

Prioritize Tasks : Quickly identify which tasks need immediate attention and which can wait. Use the Eisenhower Box technique to categorize tasks by urgency and importance.

Use Technology : Leverage scheduling and task management software to keep track of duties and appointments. Tools like Asana can help manage tasks efficiently.

Improve Communication Skills : Clear communication can reduce the need for multitasking by preventing misunderstandings. Resources like Toastmasters can enhance your communication.

Limit Interruptions : Use strategies to minimize disruptions, such as setting specific times to check emails. Techniques for managing interruptions can be found on MindTools .

Practice Mindfulness : Strengthen your ability to focus on the present task. Simple mindfulness exercises can improve concentration. Explore Headspace for guided mindfulness exercises.

By prioritizing effectively, leveraging technology, communicating clearly, minimizing disruptions, and practicing mindfulness, you can enhance your multitasking abilities significantly.

How to Display Multitasking Skills on Your Resume

2. Communication

Communication, for a Front Desk Receptionist, involves effectively exchanging information, both verbally and non-verbally, with guests and staff to ensure smooth operations and customer satisfaction.

Communication is crucial for a Front Desk Receptionist as it ensures effective information exchange, fosters a positive first impression, and facilitates smooth operations, enhancing overall guest satisfaction and business success.

How to Improve Communication Skills

To improve communication as a Front Desk Receptionist, focus on these key areas:

Active Listening : Pay close attention to what the speaker is saying. Acknowledge their concerns by nodding or using phrases like "I understand." MindTools offers strategies for developing active listening skills.

Clear Speaking : Speak clearly and concisely. Use simple language and avoid jargon. Toastmasters International provides tips for effective speaking.

Positive Body Language : Use open body language to appear approachable. Smile, maintain eye contact, and avoid crossing your arms. HelpGuide explains the importance of non-verbal cues.

Patience and Empathy : Show patience and empathy towards the concerns and queries of guests. Understanding their perspective can improve interaction quality. SkillsYouNeed discusses how to develop empathy skills.

Feedback Solicitation : Regularly ask for feedback on your communication style and make adjustments as necessary. Harvard Business Review offers insights on effective feedback practices.

By focusing on these areas, a Front Desk Receptionist can significantly enhance their communication effectiveness.

How to Display Communication Skills on Your Resume

3. Customer Service

Customer service, in the context of a Front Desk Receptionist, involves greeting visitors, addressing inquiries, providing information, and ensuring a welcoming and efficient front office operation to meet the needs of guests and clients.

Customer service is crucial for a Front Desk Receptionist as it directly impacts the first impression of a business, influences customer satisfaction and retention, and ultimately contributes to the reputation and success of the company.

How to Improve Customer Service Skills

Improving customer service, especially for a Front Desk Receptionist, involves a few key strategies:

Active Listening : Ensure you fully understand the customer's needs by listening actively. Active Listening Skills can help you better connect with customers.

Effective Communication : Communicate clearly and positively. The Balance Careers offers tips on enhancing communication skills.

Product Knowledge : Know your services/products well to provide accurate information. Forbes highlights its importance.

Problem-Solving Skills : Be ready to resolve issues swiftly. Help Scout guides on developing problem-solving skills.

Patience and Empathy : Understand and empathize with customer frustrations. Harvard Business Review discusses using empathy in customer service.

Feedback Collection and Action : Act on feedback to improve services. Qualtrics offers strategies for collecting and using feedback.

Continuous Training : Keep skills sharp with ongoing training. Chron explains the importance of continuous training.

By focusing on these areas, a Front Desk Receptionist can significantly enhance customer satisfaction and service quality.

How to Display Customer Service Skills on Your Resume

4. Microsoft Office

Microsoft Office is a suite of productivity tools, including Word for document creation, Excel for spreadsheets, PowerPoint for presentations, and Outlook for email and calendar management, designed to facilitate various administrative tasks commonly handled by a Front Desk Receptionist.

Microsoft Office is crucial for a Front Desk Receptionist as it provides essential tools for creating professional documents (Word), managing appointments and communication (Outlook), handling data and guest information (Excel), and creating presentations for display or meetings (PowerPoint), thereby ensuring efficient and organized front desk operations.

How to Improve Microsoft Office Skills

Improving Microsoft Office skills, particularly for a Front Desk Receptionist, involves focusing on the most relevant tools and features to enhance productivity and communication. Here are brief, actionable ways to get better:

Master Key Office Applications : Prioritize learning advanced features in Word , Excel , and Outlook . Word for document creation, Excel for data management and reporting, and Outlook for email and calendar organization.

Utilize Templates : Leverage Office’s wide range of templates for letters, schedules, and reports to save time.

Explore PowerPoint : Enhance your PowerPoint skills for creating presentations for meetings or events.

Automate Repetitive Tasks : Learn to use Quick Parts in Word for repetitive text and Quick Steps in Outlook to manage emails efficiently.

Improve Typing Speed and Accuracy : Since much of the work involves creating and editing documents, improving typing skills can significantly boost productivity. Use free online resources like Typing.com for practice.

Microsoft Office Training : Microsoft offers free training for all its Office applications. Utilize these resources at the Microsoft Office Training Center to learn new skills and get certifications.

Practice with Real-world Scenarios : Apply your skills in everyday work tasks. Experiment with creating complex documents, managing larger datasets in Excel, or organizing a more efficient email system in Outlook.

Stay Updated : Office applications receive frequent updates. Keep abreast with the latest features and improvements via the Microsoft 365 Blog .

Improving proficiency in Microsoft Office as a Front Desk Receptionist not only enhances job performance but also opens up opportunities for taking on more complex tasks and responsibilities.

How to Display Microsoft Office Skills on Your Resume

5. Time Management

Time management for a Front Desk Receptionist involves efficiently organizing and allocating their time to handle tasks such as greeting visitors, answering calls, scheduling appointments, and managing administrative duties, ensuring smooth operations and excellent customer service.

Time management is crucial for a Front Desk Receptionist because it enables efficient handling of tasks such as greeting visitors, answering calls, and managing appointments, ensuring smooth operations and a positive first impression for clients or guests.

How to Improve Time Management Skills

Improving time management, especially for a Front Desk Receptionist, involves prioritizing tasks, setting clear goals, and using tools effectively. Here’s how:

• Prioritize Tasks : Identify urgent vs. important tasks using the Eisenhower Matrix .
• Set Goals : Establish SMART goals - Specific, Measurable, Achievable, Relevant, Time-bound. MindTools offers a detailed guide.
• Use Tools : Leverage time management tools like scheduling software or apps. Asana and Trello are great for task organization.
• Limit Interruptions : Allocate specific times for checking emails or answering non-urgent calls. This guide provides strategies.
• Take Breaks : Short breaks can boost productivity. The Pomodoro Technique suggests 25-minute focus sessions followed by a 5-minute break.

Implementing these strategies can significantly enhance time management skills, leading to a more efficient and productive work environment for a Front Desk Receptionist.

How to Display Time Management Skills on Your Resume

6. Problem-Solving

Problem-solving, in the context of a Front Desk Receptionist, involves quickly and effectively addressing and resolving any issues or challenges that guests or clients may encounter, ensuring a smooth and satisfactory experience.

Problem-solving is crucial for a Front Desk Receptionist as it enables them to efficiently address and resolve unexpected issues, ensuring guest satisfaction and maintaining smooth operation of front desk activities.

How to Improve Problem-Solving Skills

Improving problem-solving skills, especially for a Front Desk Receptionist, involves a blend of enhancing communication, organizational skills, and stress management. Here’s a concise guide:

Enhance Communication Skills: Clear communication helps identify issues quickly and accurately. Practice active listening and assertive speaking. Toastmasters offers resources to sharpen these skills.

Boost Organizational Skills: Being well-organized allows you to handle multiple tasks and solve problems efficiently. Utilize tools like Trello or Asana for task management.

Learn Stress Management: Effective problem-solving under pressure requires calmness. Techniques such as deep breathing or meditation can be helpful. Headspace offers guided sessions.

Seek Feedback and Reflect: Regular feedback from peers and supervisors can provide insights into your problem-solving process. Reflect on past situations to identify improvement areas.

Continuous Learning: Stay informed about best practices in customer service and problem-solving by following relevant blogs and resources such as HubSpot Blog .

Focusing on these areas will significantly enhance your problem-solving capabilities as a Front Desk Receptionist, allowing you to handle challenges more effectively.

How to Display Problem-Solving Skills on Your Resume

7. Organizational

Organizational skills for a Front Desk Receptionist involve efficiently managing tasks such as scheduling appointments, handling incoming calls and messages, organizing files and documents, and ensuring the reception area is orderly, to provide effective support and create a welcoming environment for visitors and staff.

Organizational skills are crucial for a Front Desk Receptionist as they ensure efficient handling of appointments, prompt customer service, accurate record-keeping, and effective management of communication and tasks, leading to smooth operations and a positive first impression for visitors.

How to Improve Organizational Skills

Improving organizational skills, especially for a Front Desk Receptionist, involves streamlining tasks, managing time effectively, and enhancing communication. Here's a concise guide:

Prioritize Tasks : Begin by identifying high-priority tasks. Tools like the Eisenhower Box can help distinguish between urgent and important tasks. Learn more .

Time Management : Utilize digital calendars or apps like Google Calendar to schedule and allocate time for tasks efficiently. Explore Google Calendar .

Streamline Communication : Employ tools like Slack for seamless communication with team members. Check Slack .

Organize Workspace : A tidy workspace promotes efficiency. Use physical organizers or digital tools like Evernote for keeping notes and information well-arranged. Discover Evernote .

Automate Repetitive Tasks : Automate standard responses or frequently asked questions using templates or software like Zendesk. Visit Zendesk .

Continuous Learning : Stay updated with organizational tools and techniques by subscribing to blogs or websites dedicated to productivity, like Lifehacker. Go to Lifehacker .

By implementing these strategies, a Front Desk Receptionist can significantly improve their organizational skills, contributing to a more efficient and productive work environment.

How to Display Organizational Skills on Your Resume

8. Detail-Oriented

Being detail-oriented as a Front Desk Receptionist means attentively managing tasks like scheduling, data entry, and customer service with precision and accuracy to ensure smooth operations and high-quality guest experiences.

Being detail-oriented is crucial for a Front Desk Receptionist as it ensures accuracy in scheduling, clear communication, efficient handling of inquiries, and the provision of exceptional customer service, all of which contribute to a positive first impression and operational excellence of the organization.

How to Improve Detail-Oriented Skills

To improve detail-oriented skills as a Front Desk Receptionist:

Practice Active Listening : Pay close attention to the details in conversations. Active Listening Skills can help you catch subtleties that might otherwise be missed.

Organize Your Workspace : A tidy desk can help you focus and process information efficiently. Workspace Organization explains the impact on productivity.

Use Checklists : Create daily task lists to ensure no detail is overlooked. Checklist Making discusses their benefits.

Double-Check Your Work : Always take a moment to review your tasks for accuracy. Proofreading Strategies offer techniques for catching errors.

Ask for Feedback : Regularly seek constructive criticism to identify areas for improvement. Receiving Feedback provides insights into learning from feedback effectively.

Engage in Continuous Learning : Stay updated on best practices in reception and customer service. Continuous Learning highlights its importance in the workplace.

By honing these skills, you'll enhance your attention to detail, making you a more effective and efficient Front Desk Receptionist.

How to Display Detail-Oriented Skills on Your Resume

9. Scheduling (e.g., Calendly)

Scheduling, as in tools like Calendly, is a digital system that allows individuals to book appointments or meetings automatically based on available times, streamlining the process of managing appointments and reducing the workload for front desk receptionists.

Scheduling is pivotal for a Front Desk Receptionist as it ensures efficient time management, minimizes appointment conflicts, enhances customer satisfaction by streamlining the booking process, and optimizes the daily flow of visitors and meetings.

How to Improve Scheduling (e.g., Calendly) Skills

To enhance scheduling efficiency and accuracy, especially for a Front Desk Receptionist using tools like Calendly, consider the following concise steps:

Integration : Ensure Calendly is fully integrated with your organization's calendar system (e.g., Google Calendar, Outlook). This allows for real-time availability updates, reducing scheduling conflicts. Calendly Integration Guide.

Customization : Customize appointment types with specific durations, questions, or requirements. This ensures the receptionist gathers necessary information before the meeting. Customizing Event Types.

Buffer Times : Add buffer times between appointments to allow for preparation or unexpected delays, enhancing the overall service quality. Setting Up Buffer Times.

Time Zone Detection : Utilize Calendly's automatic time zone detection feature to avoid confusion for international clients, ensuring smooth scheduling across different regions. Time Zone Intelligent Scheduling.

Reminders and Follow-ups : Set up automated email or SMS reminders and follow-up messages to reduce no-shows and keep appointments on track. Automated Notifications.

Training : Regularly train and update front desk staff on new features or best practices for using Calendly or similar tools to ensure they are maximizing the platform's potential. Calendly Resources.

By implementing these strategies, a Front Desk Receptionist can significantly improve scheduling efficiency, providing a better experience for both staff and clients.

How to Display Scheduling (e.g., Calendly) Skills on Your Resume

10. Data Entry

Data entry for a Front Desk Receptionist involves accurately inputting, updating, and maintaining information in the company's system or database, often including guest or client details, appointments, and communications.

Data entry is crucial for a Front Desk Receptionist as it ensures accurate and organized record-keeping of guest information, appointments, and transactions, facilitating efficient communication, service delivery, and overall operational effectiveness.

How to Improve Data Entry Skills

Improving data entry, especially for a Front Desk Receptionist, involves enhancing accuracy and speed. Here are concise strategies:

Use Data Entry Software : Implement data entry software that automates repetitive tasks and suggests auto-completions.

Keyboard Shortcuts Mastery : Learn and use keyboard shortcuts to navigate forms and applications faster.

Data Entry Practice : Regularly practice on platforms like TypingTest to improve typing speed and accuracy.

Dual Monitors Setup : Use a dual monitor setup to reduce time switching between applications.

Use Templates and Auto-Fill Features : Create templates for repetitive data and use auto-fill options where available.

Regular Breaks and Ergonomics : Maintain ergonomics at the workspace and take regular breaks to avoid fatigue.

Data Verification Process : Implement a process for double-checking data entries for errors.

Training and Continuous Learning : Attend online courses for advanced data entry techniques and software updates.

By incorporating these strategies, a Front Desk Receptionist can significantly improve their data entry skills, leading to higher accuracy and efficiency.

How to Display Data Entry Skills on Your Resume

11. CRM Software (e.g., Salesforce)

CRM software, like Salesforce, is a tool that helps manage interactions with customers and potential customers. It organizes information such as contact details, communication history, and preferences, to improve customer service and support sales efforts. For a Front Desk Receptionist, it can be used to quickly access customer information, track interactions, and schedule appointments, enhancing the overall customer experience.

CRM software is crucial for a Front Desk Receptionist as it centralizes customer information, streamlines communication, and enhances service efficiency, enabling personalized and efficient customer interactions.

How to Improve CRM Software (e.g., Salesforce) Skills

Improving CRM software like Salesforce for a front desk receptionist involves focusing on usability, accessibility, and integration to enhance customer interactions and operational efficiency.

• Streamline User Interface : Simplify the dashboard and navigation for easy access to frequently used features ( Salesforce Customization ).
• Automate Daily Tasks : Use automation tools to handle repetitive tasks such as appointment scheduling and follow-ups (Salesforce Automation).
• Integrate Communication Tools : Embed email and social media for quick responses to customer inquiries within the CRM (Salesforce Integration).
• Customize Customer Interactions : Tailor the CRM to capture unique customer interactions, making information readily available for personalized service (Salesforce Personalization).
• Implement Training Programs : Regularly update staff on CRM features and best practices to ensure the software is used to its full potential ( Salesforce Training ).

By focusing on these areas, a front desk receptionist can leverage CRM software more effectively to improve customer service and operational efficiency.

How to Display CRM Software (e.g., Salesforce) Skills on Your Resume

12. Telephone Etiquette

Telephone etiquette for a Front Desk Receptionist involves answering calls promptly, greeting callers courteously, speaking clearly, actively listening, addressing the caller's needs efficiently, maintaining professionalism, and ensuring a positive and helpful tone throughout the conversation.

Telephone etiquette is crucial for a Front Desk Receptionist as it sets the first impression of the business, ensures clear and effective communication, and demonstrates professionalism and respect towards callers, ultimately enhancing customer satisfaction and maintaining the company's image.

How to Improve Telephone Etiquette Skills

Improving telephone etiquette as a Front Desk Receptionist involves several key practices:

Greet Warmly - Start with a polite greeting and introduce yourself. Example: "Good morning/afternoon, [Company Name], this is [Your Name] speaking. How can I assist you?"

Listen Carefully - Give the caller your full attention, listening to their needs or concerns without interrupting.

Speak Clearly - Use a clear, pleasant voice. Avoid slang or overly technical language unless necessary.

Be Prepared - Keep necessary information or tools (like a notepad, pen, computer access) handy to efficiently address queries.

Stay Positive - Maintain a positive and helpful tone, even if the call becomes challenging.

Respect Privacy - Be discreet with sensitive information, ensuring confidentiality.

End Politely - Conclude calls with a courteous farewell, ensuring all caller queries are addressed. Example: "Thank you for calling [Company Name]. Have a great day!"

For more detailed guidelines and best practices, explore these resources:

• Forbes: 10 Telephone Etiquette Tips
• Indeed: How To Improve Phone Etiquette

These insights can help refine your telephone communication skills, enhancing the caller's experience and reflecting positively on your organization.

How to Display Telephone Etiquette Skills on Your Resume

Related Career Skills

• Front Office Receptionist
• Front Desk Associate
• Front Desk Manager
• Front Desk Assistant
• Front Desk Attendant
• Front Desk Clerk

Business Education

12 skills and qualities you need in a good receptionist.

A receptionist serves as both the administrative backbone and the customer-facing image of your business, making it one of the most important roles in your organization.

Receptionists have a responsibility to provide great customer service in addition to multitasking and maintaining organization so that other staff members can stay on task and maintain the efficiency of the company.

With 80% of Americans saying that speed, convenience, knowledgeable help, and friendly service are important for a positive customer experience, it’s crucial that you hire or outsource a receptionist that encompasses the proper receptionist skills and qualities to accommodate these needs. 

If you're not sure where to begin, keep reading for some of the top skills and qualities to consider when looking for a receptionist for your business. 

Top 6 receptionist skills 

A good receptionist must have excellent soft skills, the agility to manage various demands and fluctuating priorities, and the poise to handle high-stress circumstances. 

A receptionist won't be able to provide the advantages you need to see unless they have the necessary skills and knowledge. So, which skills are most important? We'll go into the key qualifications and aptitudes of a competent receptionist below.

1. Communication skills

It should come as no surprise that being able to communicate effectively is one of the most important skills a receptionist can have, given that they deal with people on a daily basis.

Whether it be by phone, email, or in person, a receptionist engages in various types of communication with customers, clients, business partners, suppliers, vendors, and other parties.

Key Takeaway: A receptionist must sound professional , possess active listening abilities, establish relationships with clients , and be knowledgeable about every facet of your company in order to communicate effectively.

2. Technical skills

In today’s tech-driven world, receptionists must have good technical skills or they can struggle to integrate with your team. While basic office software skills like email and Excel are a given, it’s also important that a receptionist is familiar with other productivity software that your business uses regularly. 

Some examples of these include the following:

Scheduling software: From Calendly and Acuity Scheduling to all other scheduling apps in between, receptionists should understand the basics of how scheduling software works, including for reminders, callbacks, and follow-ups. 

CRM platform : Receptionists must understand the role of the CRM (customer relationship management ), as well as the basic features and functions shared across platforms. 

Communication tools : Whether it’s platforms for project management, collaboration, or video conferencing, receptionists must possess exemplary skills and experience in various communication tools.

Time management apps : Being proficient in time tracking apps is important for excellent project management. Receptionists must know how to track time, invoice, and create reports.

Key Takeaway: To ensure a seamless integration with your company when hiring a receptionist, confirm that they are either familiar with the standard software your company employs or have the aptitude to quickly learn it.

3. Organization skills

With all of the phone contacts, filed documents, and calendar systems to manage, a good receptionist should have superior organization skills. Without them, the workplace would become chaotic and disorganized, which would create disruption across the whole company.

One of the main duties of a receptionist is to keep the workplace organized. For instance, lawyers rely greatly on a legal receptionist's organizational abilities since, without them, they would find it difficult to recall appointment bookings, client contact details, and court dates.

Key Takeaway: Look for a receptionist that is well organized and can keep track of all the important information your business needs to keep it running smoothly. 

4. Multitasking skills

Another essential skill every receptionist must possess is the capacity to multitask, especially when working in a fast-paced or hectic work environment. 

A receptionist must be able to manage many calls at once, be adaptable enough to change directions on the spur of the moment, and be able to switch from taking general inquiries to handling administrative tasks in a matter of seconds. A receptionist must recall the needs of each person separately in their mind, avoid neglecting anyone, and maintain composure under pressure.

Additionally, receptionists must be able to manage their own and others' time, including scheduling calls, appointments, and other tasks. They are responsible for assigning the highest priority to each task and giving it the appropriate amount of attention.

Key Takeaway: Make sure the receptionist you hire has the capacity to handle several responsibilities concurrently without becoming confused or overburdened. This will guarantee that your company keeps operating efficiently, that internal teams are structured, and that customers are satisfied.

5. Problem-solving skills

From managing double-booked appointments to dealing with upset clients, receptionists must be able to accurately and swiftly solve problems.

For example, there will occasionally be callers or angry customers who are dissatisfied with the service or product from your business. In this situation, the receptionist must maintain composure while swiftly coming up with a solution that actively solves the main reason for your customer’s dissatisfaction. 

Potential solutions include finding a different approach to the issue, owning up to errors, or transferring the call to the department that can handle it more effectively.

Key Takeaway: Make sure your receptionist is able to manage issues with ease, takes initiative, and can make decisions quickly and accurately. 

6. Customer service skills

Since a customer's first point of contact with your business is typically a receptionist, they must be extremely adept at providing excellent customer service.

The receptionist represents the entire business. An unpleasant interaction with a receptionist could cause a client or customer to have a negative view of your organization, which could potentially result in bad reviews and less business. 

Key Takeaway: A good receptionist is pleasant, accommodating, and attentive, and should be able to give each person they speak with the proper information and responses. 

Top 6 receptionist qualities 

A successful receptionist needs to have the appropriate skills, but it's important to remember that skills are aptitudes or expertise that can be learned through practice. On the other hand, the ideal qualities are something more innate, character features, but which can be cultivated and possibly developed. 

Check out these top six qualities you should look for in a receptionist. 

7. Adaptability

The one thing that receptionists can rely on is that each day will be different. Although variety may be the spice of life to some people, those who are not adaptable may find the ups and downs to be quite difficult.

Depending on the company, receptionist responsibilities may include buying, marketing, overseeing vendor accounts, and even sales outreach . They might also be asked to help with HR tasks like gathering resumes and cover letters and setting up interviews.

Key Takeaway: A receptionist must be able to successfully do a number of responsibilities each and every day in order to succeed.

8. Emotional intelligence

Emotional intelligence is essential in the workplace, but especially for those in the role of a receptionist. People that are emotionally intelligent have empathy, are able to control their own emotions, and can adapt to the emotions of others. 

The person on the other end of the phone will not always be happy when a receptionist answers their call, so the receptionist needs to know how to handle that situation. 

Key Takeaway: Even when the customers or clients aren't the most pleasant, a receptionist with high emotional intelligence will extend a friendly greeting and attempt to build rapport with that person instead of letting their emotions get the better of them.

9. Positive attitude

An individual's attitude will always be apparent, so it's imperative that your receptionist has a positive one. This will have an impact on how they react in various situations, from pleasant to stressful and everything in between. 

Being positive is a leadership quality, and a good receptionist should exhibit it as well. This will not only have a positive impact on your customers, but your entire team as well. 

Key Takeaway: Positivity is contagious, and is something that you want your receptionist, the public face of your business, to possess. 

10. Confidence

Another quality essential to a good receptionist is confidence. They must have confidence in the information they relay to clients and internal team members as well as confidence in themselves. 

While receptionists work as part of a team, they must be able to operate independently when required. 

Key Takeaway: A good receptionist is proactive and can take charge, having the confidence to make important decisions without needing to seek guidance from higher-ups.

11. Professionalism

As the first person a customer or client interacts with, a receptionist is the first impression of your company. With that being said, they should embody your company’s ideals by the way they behave and interact with each person. 

Key Takeaway: A good receptionist should respond to each call and message accurately, keep composure in stressful situations, and provide exceptional customer service with each interaction. 

12. Dependability

Since the entire company relies on the receptionist’s administrative tasks, dependability is a crucial receptionist quality. This might take the shape of being trustworthy, always being ready to take each and every call, handling interactions with business values top of mind, and promptly returning calls and messages. 

A similar idea is consistency. Following the same procedure can be quite helpful for a receptionist in maintaining correct records and conveying messages to everyone. It keeps things moving along in the company since you can avoid problems with conflicting signals and confusion, or clients being forgotten about.

Key Takeaway: The ideal receptionist will make sure that there is uniformity throughout the office and that the methods you have put in place are consistently used correctly. It's important to have that sense of dependability in your receptionist. 

Outsource Smith.ai virtual receptionists

Given this wide variety of significant responsibilities, search for a receptionist who can contribute right away, has a history of taking the initiative, is open to working with others, and possesses the optimal combination of experience, skill, and qualities.

With Smith.ai virtual receptionists , you can outsource this role to qualified professionals who maintain a personal touch but don't come with the overheads of in-house staff.

Our receptionists can answer all your calls and messages around the clock, effectively manage and book appointments , offer lead qualification and client intake with full CRM integration , and more .

Connect with us today and let Smith.ai expert virtual receptionists handle calls, appointments, and customer concerns so you can focus on what matters most. 

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

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• Career Blog

10 Receptionist Resume Examples That Will Get You Hired

As the first line of communication between a company and its clients, the importance of a receptionist cannot be overstated. As the face of the company, a receptionist is responsible for creating positive impressions that can influence business growth and customer loyalty.

Overview of Receptionist Resume

A. Definition

A receptionist resume is a document used by job applicants to showcase their qualifications, skills, and experience to potential employers seeking a receptionist or front desk representative. It is an essential tool that helps candidates stand out from the crowd and secure employment in a highly competitive job market.

B. Characteristics of a Successful Receptionist Resume

A successful receptionist resume should:

• Be well-structured and easy to read, with clear and concise sections.
• Highlight the candidate’s relevant work experience, education, and skills.
• Provide specific and quantifiable examples of past achievements.
• Include strong action verbs to describe the candidate’s contributions to previous roles.
• Use keywords relevant to the position and industry to help the resume pass through applicant tracking systems (ATS).

C. Tips for Writing a Receptionist Resume

When writing a receptionist resume, candidates should:

Tailor the resume to the specific job listing and company culture.

Use a professional font and format that is easy to read and scan quickly.

Include a clear and engaging objective or summary statement that highlights the candidate’s key skills and qualifications.

Describe their work experience using bullet points that detail their responsibilities, accomplishments, and impact on the company.

Showcase any relevant certifications, training or education that demonstrate their commitment to professional development.

Use metrics or numbers to quantify past achievements, such as the number of clients served or the percentage increase in customer satisfaction.

Avoid using jargon or technical terms unfamiliar to the reader.

Proofread the resume thoroughly to ensure there are no typos, spelling errors, or grammatical mistakes.

By following these tips, candidates can create a receptionist resume that highlights their professional strengths and aligns with the employer’s goals and expectations.

Receptionist Resume Format

When it comes to formatting your receptionist resume, there are three options to consider: Chronological, Functional, and Combination. Each format has its own strengths and weaknesses, and the best choice for you will depend on your specific skills and experience.

A. Chronological Format

The chronological format is the most common and straightforward method for formatting a resume. It lists your work experience in reverse-chronological order, starting with your most recent position and working backwards. This format is ideal for receptionists who have a stable work history and want to highlight their career progression.

If you have held several receptionist positions over the years and have a clear career path, the chronological format can help you showcase your growth and development as a professional. Use bullet points to list your accomplishments and responsibilities for each job, and make sure to focus on results rather than solely on duties.

B. Functional Format

The functional format is a bit less common and focuses on your skill set rather than your work history. This format is ideal for receptionists who are changing careers, have gaps in employment or have limited work experience.

In this format, you will lead off with a summary of qualifications or professional summary. Then, break each section into a specific skill, experience, education, or volunteer work. Within each section, further elaborate upon your individual or team accomplishments for each relevant project if applicable.

The objective of a functional resume is to make the most of your qualifications while providing a comprehensive overview of your career, even if it wasn’t necessarily spent doing receptionist work.

C. Combination Format

The combination format, as the name suggests, combines aspects of both the chronological and functional resume formats. This format is ideal for receptionists who want to highlight their skills and networking experience, but also want to include their work history.

The combination format resumes open up with your skills areas, followed by a summary of your work history. Under each experience, be sure to describe your results, accomplishments, and responsibilities.

This format really allows you to show off how your skills have developed over time, and demonstrate your best selling points upfront.

The format that you choose will depend largely on your individual circumstances, and there’s no one-size-fits-all solution. However, by understanding the strengths and weakness of each format, you can create a receptionist resume that will get you hired. So, choose wisely! When crafting your receptionist resume, there are several key sections to include in order to make yourself stand out to potential employers. Here are the essential sections to include:

A. Header The header should be located at the top of your resume and clearly display your name, contact information, and any relevant professional titles or certifications you hold. This section should be easily readable and stand out from the rest of the resume.

B. Objective The objective section should briefly state what you hope to achieve through this job application. Be sure to keep it professional and tailored to the specific job you’re applying for.

C. Professional Summary The professional summary section is an opportunity to highlight your most valuable skills and qualifications that make you a great fit for the job. It’s a good idea to include specific details about your experience as a receptionist, such as your ability to handle high volumes of phone calls and your proficiency in handling customer inquiries.

D. Skills In this section, list out all of your relevant skills and abilities that make you qualified for the role of a receptionist. This may include technical skills such as computer proficiency, as well as soft skills such as communication and time management.

E. Work Experience Your work experience section should be broken down by each previous position you’ve held as a receptionist. Within each position, include the following:

• Company Name
• Job Description
• Achievements

For the job description, it’s a good idea to include specific details about your daily duties and responsibilities. This helps potential employers understand what you’re capable of accomplishing in the role.

F. Education Finally, include any relevant educational experience you have, such as a degree in business administration, human resources, or communications. This section should also list out any professional certifications or training programs you’ve completed that make you more qualified for the position.

By including these sections in your receptionist resume, you’ll be sure to impress potential employers and land the job of your dreams. Just be sure to tailor each section to the specific job you’re applying for, and you’ll be well on your way to success.

Receptionist Resume Examples

In this section, we will provide 10 receptionist resume examples that will get you hired. Whether you are a recent graduate, looking for a new job, or seeking a change in career, these examples will help you tailor your resume to the receptionist role you desire.

Example 1: Chronological

A chronological resume is perfect for showcasing your work history in a straightforward manner. If you have several years of receptionist experience, this format may be the best option for you. Start with your most recent position and work your way backwards.

Emily Johnson

Receptionist

Contact Information

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/emilyjohnson

Highly organized and detail-oriented receptionist with 5+ years of experience in fast-paced office environments. Proven ability to handle multiple tasks efficiently while maintaining a professional and welcoming demeanor. Excellent communication and customer service skills.

Professional Experience

Receptionist, ABC Company

• Greeted and assisted visitors, providing information and directing them to the appropriate departments.
• Managed incoming calls, answered inquiries, and transferred calls to the relevant staff members.
• Scheduled appointments, meetings, and conference rooms, ensuring efficient use of resources.
• Handled incoming and outgoing mail, packages, and deliveries.
• Maintained an organized reception area and ensured it was clean and presentable at all times.

Administrative Assistant, XYZ Corporation

• Supported the executive team by managing their calendars, scheduling appointments, and making travel arrangements.
• Prepared and distributed correspondence, reports, and presentations.
• Managed office supplies inventory and placed orders when necessary.
• Assisted with organizing company events and meetings.

Associate Degree in Business Administration, City College

• Customer Service
• Phone Etiquette
• Appointment Scheduling
• Administrative Support
• Organization
• Communication

Certifications

• First Aid and CPR

Example 2: Functional

If you want to highlight your specific skills and achievements rather than just your work experience, a functional resume may be the right choice for you. This format focuses on your qualifications and accomplishments, rather than the jobs you’ve held. It’s best suited for those who are seeking a receptionist role in a new industry.

Sarah Thompson

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/sarahthompson

Highly skilled and personable receptionist with a strong focus on providing exceptional customer service. Proven ability to handle various administrative tasks and adapt quickly to changing priorities. Detail-oriented and organized, with excellent problem-solving and communication skills.

• Customer Service: Provide outstanding service to clients and visitors, ensuring a positive experience.
• Communication: Strong verbal and written communication skills, able to interact effectively with individuals at all levels.
• Organization: Efficiently manage administrative tasks, maintain schedules, and prioritize responsibilities.
• Multitasking: Handle multiple inquiries, phone calls, and administrative duties simultaneously.
• Problem-solving: Identify issues and find prompt resolutions, ensuring smooth operations.
• Technical Proficiency: Proficient in MS Office Suite and various office management software.
• Greeted and welcomed visitors, ensuring a positive and professional first impression.
• Managed a multi-line phone system, answered inquiries, and directed calls to the appropriate departments.
• Scheduled and confirmed appointments, meetings, and conference rooms, maintaining an organized calendar.
• Managed incoming and outgoing mail, packages, and deliveries.
• Assisted with administrative tasks, including data entry, filing, and document preparation.

Diploma in Office Administration, City Business School

Additional Skills

• Time Management
• Problem-solving
• Attention to Detail

Example 3: Combination

A combination resume is a mix between a chronological and functional resume. This format highlights both your work experience and skills. You can showcase your work history in reverse chronological order and also highlight your skills and accomplishments. Choose this format if you have a long work history, but want to showcase specific skills that apply to the receptionist role.

Michael Adams

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/michaeladams

Results-driven receptionist with 8+ years of experience in managing front desk operations. Proven track record in providing exceptional customer service, organizing administrative tasks, and maintaining a professional and welcoming environment. Skilled in appointment scheduling, phone handling, and administrative support.

Bachelor of Business Administration, University of XYZ

Example 4: No Work Experience

If you are a recent graduate or looking to change careers and have limited receptionist experience, a no work experience format may be the best option. This format focuses on your academic achievements, extracurricular activities, and any relevant volunteer work or internships.

Jessica Parker

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/jessicaparker

Detail-oriented and highly motivated recent graduate with a diploma in Office Administration. Strong organizational and communication skills, with a passion for providing exceptional customer service. Proven ability to handle administrative tasks efficiently and adapt to fast-paced environments. Seeking an opportunity to contribute to a dynamic team as a receptionist.

Office Administration Practicum, XYZ Company

• Assisted with front desk operations, including greeting visitors and answering phone calls.
• Scheduled appointments and maintained calendars using MS Outlook.
• Managed incoming and outgoing mail, ensuring timely delivery.
• Assisted with administrative tasks, such as data entry and document preparation.

Volunteer Experience

Receptionist Volunteer, Community Center

• Greeted visitors and provided information about the center’s programs and services.
• Assisted with answering phone calls and directing inquiries to the appropriate departments.
• Managed scheduling of meeting rooms and assisted with event coordination.

Example 5: With Internship Experience

For those who have completed a receptionist internship, including it on your resume can make a big difference. Highlight the skills you developed during your internship, such as answering phones, managing schedules, and greeting customers. This format showcases your experience in a structured way and can make you stand out from the competition.

Rachel Mitchell

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/rachelmitchell

Highly motivated receptionist with strong customer service skills and a passion for creating a welcoming environment. Experienced in managing front desk operations and handling administrative tasks. Completed a receptionist internship where I developed excellent communication and organizational skills in a fast-paced professional setting.

Receptionist Intern, XYZ Company

• Greeted and assisted visitors, ensuring a positive and professional first impression.

Bachelor of Business Administration, University of ABC

Example 6: With Customer Service Experience

Many receptionist roles require excellent customer service skills. If you have experience in customer service, make sure to highlight it on your resume. Include any relevant skills, such as handling complaints or managing multiple tasks at once. This format can help you showcase your customer service skills and how they apply to the receptionist role.

Jason Cooper

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/jasoncooper

Customer-oriented receptionist with a strong background in providing exceptional service. Skilled in managing front desk operations, handling inquiries, and resolving customer concerns. Proven ability to multitask and maintain a professional and friendly demeanor. Combining receptionist experience with a solid customer service background to deliver excellent support to clients and visitors.

• Greeted visitors and provided information about the company’s products and services.
• Managed incoming calls, directed inquiries to the appropriate departments, and resolved customer concerns.
• Scheduled appointments and maintained calendars for staff members.

Customer Service Representative, XYZ Corporation

• Assisted customers in-person and over the phone, providing product information and resolving issues.
• Managed customer inquiries and complaints, ensuring prompt and satisfactory resolution.
• Handled cash transactions and maintained accurate records of sales.
• Collaborated with the sales team to meet customer needs and achieve sales targets.

Diploma in Business Administration, City Business School

• Conflict Resolution
• Multitasking

Example 7: With Medical Receptionist Experience

A medical receptionist role requires specific skills and knowledge of medical terminology. If you have experience in this field, it’s important to highlight it on your resume. Make sure to include any relevant certifications or training you’ve received, such as HIPAA or medical billing. This format can help you stand out from other candidates and show your expertise in the field.

Emily Turner

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/emilyturner

Experienced receptionist with a background in medical office administration. Strong knowledge of medical terminology and exceptional organizational skills. Proven ability to provide excellent customer service in a healthcare setting. Seeking a medical receptionist role to contribute to a patient-focused environment.

Medical Receptionist, ABC Clinic

• Greeted patients and visitors, providing a warm and welcoming atmosphere.
• Managed patient appointments, ensuring accurate scheduling and maintaining calendars.
• Verified patient insurance information and collected co-payments.
• Assisted with patient inquiries and directed them to the appropriate departments.
• Maintained patient records, ensuring confidentiality and accuracy.

Front Desk Coordinator, XYZ Hospital

• Assisted with the check-in and check-out process for patients, ensuring a smooth flow.
• Scheduled surgeries and coordinated with the surgical team to ensure efficient patient care.
• Handled incoming calls, answered inquiries, and transferred calls to the appropriate departments.
• Assisted with administrative tasks, such as filing medical records and maintaining office supplies.

Diploma in Medical Office Administration, City Business School

• Medical Terminology
• Patient Intake
• HIPAA Compliance
• HIPAA Compliance Training

Example 8: With Administrative Assistant Experience

Receptionists often have administrative duties such as scheduling appointments and managing paperwork.

David Thompson

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/davidthompson

Detail-oriented receptionist with a background in administrative support. Strong organizational and communication skills with a proven ability to handle multiple tasks efficiently. Experienced in managing front desk operations, coordinating schedules, and providing excellent customer service. Combining receptionist and administrative skills to contribute to a professional and customer-focused environment.

• Greeted visitors and directed them to the appropriate departments, ensuring a positive first impression.
• Scheduled appointments and maintained calendars for multiple team members.
• Assisted with administrative tasks, including data entry, document preparation, and filing.
• Provided comprehensive administrative support to the executive team, managing calendars, scheduling appointments, and making travel arrangements.
• Coordinated meetings and conference calls, ensuring timely communication and efficient use of resources.
• Assisted with special projects and events, managing logistics and handling administrative tasks.

Bachelor of Arts in Business Administration, University of ABC

Example 9: With Administrative Assistant Experience

Receptionists often have administrative duties such as scheduling appointments and managing paperwork. If you have previous experience as an administrative assistant, highlight it on your resume. Showcase your organizational skills, attention to detail, and ability to handle multiple tasks. This format can demonstrate your proficiency in both receptionist and administrative duties, making you a strong candidate for the role.

Samantha Davis

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/samanthadavis

Experienced receptionist with a background in the legal industry. Knowledgeable in legal terminology and processes, with strong organizational and communication skills. Proven ability to manage front desk operations and provide exceptional customer service. Seeking a legal receptionist role to contribute to a professional and client-focused environment.

Legal Receptionist, ABC Law Firm

• Greeted clients and visitors, ensuring a professional and welcoming atmosphere.
• Managed incoming calls, screened and transferred inquiries, and took detailed messages.
• Scheduled appointments and maintained calendars for attorneys and staff members.
• Assisted with administrative tasks, including filing legal documents and managing office supplies.

Front Desk Coordinator, XYZ Legal Services

• Managed the reception area, ensuring efficient workflow and a positive client experience.
• Assisted with client intake, collecting necessary information and ensuring accuracy of client records.
• Coordinated with attorneys and paralegals to schedule meetings, depositions, and court appearances.
• Handled incoming and outgoing mail, including tracking and distributing important legal documents.

Bachelor of Arts in Legal Studies, University of ABC

• Legal Terminology
• Client Intake
• Document Management

Example 10: Multilingual Receptionist

In today’s diverse work environment, being multilingual can be a valuable asset for a receptionist. If you are fluent in multiple languages, include that information on your resume. Highlight your language skills, specify the languages you speak, and indicate your level of proficiency. This format can set you apart from other candidates and show your ability to communicate effectively with a diverse clientele.

Olivia Martinez

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/oliviamartinez

Highly motivated receptionist with a background in the hospitality industry. Proven ability to provide exceptional customer service and maintain a professional and welcoming atmosphere. Skilled in managing front desk operations and coordinating guest services. Seeking a receptionist role to contribute to a customer-centric environment.

Receptionist, ABC Hotel

• Welcomed guests, checked them in, and provided information about hotel amenities and services.
• Managed incoming calls, took reservations, and answered inquiries regarding room availability and rates.
• Coordinated guest services, including arranging transportation, handling luggage, and addressing special requests.
• Assisted with administrative tasks, such as guest registration, check-out, and billing.

Front Desk Agent, XYZ Resort

• Provided a personalized and welcoming experience for guests, ensuring their satisfaction and loyalty.
• Managed reservations, including booking and modifying room accommodations based on guest preferences.
• Handled guest inquiries, requests, and complaints, resolving issues in a timely and professional manner.
• Collaborated with other departments to ensure seamless guest experiences and coordinate special events.

Diploma in Hospitality Management, City Business School

• Reservation Management
• Guest Services
• Problem Resolution

Common Mistakes to Avoid

As you create your receptionist resume, keep in mind these common mistakes to avoid:

A. Typos and Grammatical Errors

Proofread your resume carefully to ensure there are no typos or grammatical errors. Such errors can harm your chances of getting hired as they indicate a lack of attention to detail.

B. Using the Wrong Format

Using an incorrect format can make your resume look unprofessional. Stick to a clean and easy-to-read format that makes your resume stand out.

C. Focusing on Duties instead of Achievements

Instead of listing your duties as a receptionist, focus on your achievements. Use quantifiable achievements and metrics to highlight your successes, such as handling a high volume of calls or managing complex schedules.

D. Lack of Keywords

Many employers nowadays use Applicant Tracking Systems (ATS) to scan resumes for keywords related to the position. Make sure you include relevant keywords to increase your chances of being selected as a potential candidate.

E. Not Customizing the Resume

Customize your resume to the job you’re applying for. Don’t submit the same generic resume to various employers. Use the job description to tailor your resume and show how you’re the best fit for the position.

Tips for Customizing Your Receptionist Resume

Customizing your receptionist resume is crucial if you want to increase your chances of getting hired. To help you with this task, consider following these tips:

A. Research the Company

Before you start working on your resume, take the time to research the company you are interested in working for. Look at their website, social media pages, and any other relevant sources to get a better understanding of their culture, values, and mission statement. This information will help you tailor your receptionist resume to match their expectations.

B. Highlight Relevant Skills

As a receptionist, you need to have excellent communication and customer service skills. However, there may be additional skills that are specific to the company or industry you are applying for. Make sure to highlight these relevant skills on your receptionist resume to show that you are a great fit for the position.

C. Include Keywords

Many companies use applicant tracking systems (ATS) to scan resumes for specific keywords. These keywords may be related to the job duties, skills, or qualifications required for the role. To increase your chances of getting past the ATS, make sure to include these keywords on your receptionist resume.

D. Emphasize Achievements

Finally, don’t forget to emphasize your achievements on your receptionist resume! While it’s important to list your job duties and responsibilities, showcasing your accomplishments can set you apart from other candidates. Use specific, quantifiable examples to demonstrate how you have positively impacted previous employers.

By following these tips for customizing your receptionist resume, you can increase your chances of getting hired. Good luck!

Receptionist Resume Checklist

If you’re looking to land a receptionist job, a well-crafted resume can make all the difference. To ensure that your resume stands out from the crowd and impresses hiring managers, follow this receptionist resume checklist:

Your header should be clear and easy to read, with your name at the top in a larger font size. Include your contact information below your name, including your phone number, email address, and physical address (optional). Make sure your header is consistent in formatting with the rest of your resume.

B. Objective

While some experts recommend including a career objective on your resume, others suggest skipping it altogether. If you do choose to include an objective, make sure it’s specific to the receptionist position you’re applying for and highlights your qualifications and skills.

C. Professional Summary

A professional summary is an alternative to the objective statement and can be more effective. This section should only be a few sentences long, highlighting your most relevant skills and experience. Be sure to include keywords from the job description to help your resume pass any Applicant Tracking Systems (ATS) that may be in use.

Under the heading “Skills,” list any relevant skills you have that match the job description of the receptionist position. This may include knowledge of software programs, excellent communication skills, customer service experience, and administrative skills.

E. Work Experience

Your work experience section should detail relevant work history in reverse chronological order. Be sure to focus on your duties and achievements that demonstrate why you’re qualified for the job. Use active verbs such as “managed,” “coordinated,” and “improved.”

F. Education

List your education and any relevant coursework, certifications, or degrees. If you have a college degree, include only the degree and the institution you attended. For high school diplomas, specify the school and completion date.

G. Formatting and Design

Your receptionist resume should be designed in a neat and clear manner, with easy-to-read fonts and simple formatting. Choose a font style that is legible and professional, such as Times New Roman, Calibri, or Arial. Use bold and italics to highlight section headings and important information. Avoid using graphics, pictures or excessive colors.

Following these seven steps of the receptionist resume checklist can help you stand out from the crowds of applicants and land a great receptionist job. Be sure to take the time to tailor your resume to each job description and highlight why you are the best candidate for the job.

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Receptionist Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples

How To Write a Receptionist Resume

• Entry-Level
• Senior-Level

Receptionist Text-Only Resume Templates and Exampless

Greg Jones (123) 456-7890 [email protected] 123 Address Rd, Anywhere, USA, 12345

Recent college graduate with experience in customer service and administrative support. A fast learner who thrives on interacting with people and providing unparalleled assistance to internal employees and external guests and clients.

• Excellent written and verbal communication skills
• Expert proficiency in Microsoft Office, Microsoft Outlook, Google Suite, and Adobe Acrobat
• Professional phone etiquette
• Attention to detail
• Patient and professional under pressure

Bachelor of Arts, English Temple University, Philadelphia, PA, 2013-2017

• Academic experience in writing, critical thinking, and creative problem-solving

Job Experience

Receptionist, Temple University Financial Aid Office, Philadelphia, PA June 2017-Present

• Answer phones and direct calls to financial aid counselors or other appropriate personnel
• Oversee departmental email account, and forward inquiries to appropriate personnel
• Schedule counseling appointments for current and prospective students and families
• Open and sort incoming mail
• Provide administrative support to financial aid counselors and other personnel as needed, including data entry, filing, sending faxes, and making photocopies

Office Assistant, Temple University Admissions Office, Philadelphia, PA September 2015-May 2017

• Provided support to Admissions Office staff, including greeting prospective students, scheduling tours, mailing college marketing materials, and coordinating interviews with admissions counselors
• Answered questions from prospective students and their families via phone and email
• Transferred calls to admissions counselors and other personnel as necessary
• Processed student information, including sorting mail and entering data received into the applicant management system

Angela Martin (123) 456-7890 [email protected] 123 Address Rd, Anywhere, USA, 12345

Friendly, organized receptionist with significant experience in fast-paced healthcare environments. Committed to providing exceptional customer service and effective administrative support while embracing new challenges and skills.

Professional Experience

Receptionist, Pediatric Care Group, Pittsburgh, PA April 2016-Present

• Welcome and check in approximately 30 patients per day at pediatrician’s office
• Schedule and confirm appointments via phone and email
• Answer questions and provide assistance in person, over the phone, and through email
• Distribute forms to patients and verify that required fields are completed properly
• Collect and process patient co-pays
• Maintain digital and physical patient records
• Coordinate with local hospitals to schedule in-patient and out-patient procedures

Assistant Receptionist, Community Health Center, Pittsburgh, PA June 2013-April 2016

• Greeted and checked in approximately 40 patients per day at urban health clinic
• Scheduled and confirmed appointments via phone and email
• Maintained physical and digital confidential patient records
• Coordinated with health insurance companies to cover appointments and procedures and resolve billing issues
• Provided support to head receptionist as needed, including data entry, ordering office supplies, and maintaining the patient waiting area

Bachelor of Arts, Communication University of Pittsburgh, Pittsburgh, PA, August 2009-May 2013

• Proficient in Microsoft Office, Microsoft Outlook, Adobe Acrobat, Google Suite
• Using a multi-line phone system
• Organization and attention to detail
• Providing friendly, prompt customer service

Christine Miller (123) 456-7890 [email protected] 123 Address Rd, Anywhere, USA, 12345

Personable and professional receptionist with over a decade of experience in fast-paced, high-volume settings. Combines a commitment to superior customer service with strong verbal and written communication skills, expert knowledge of Microsoft Office, and experience with various CRMs.

Head Receptionist, KMS Hospitality Group, Philadelphia, PA September 2016 – Present

• Manage a team of three receptionists at the main office for a large restaurant and events management firm
• Utilize a multi-line phone system to answer and transfer calls to appropriate personnel
• Maintain office calendar for scheduling on- and off-site meetings and events
• File and organize vendor contracts and other legal paperwork
• Handle all incoming and outgoing mail correspondence
• Greet and assist office visitors

Receptionist, EFG Property Management, Philadelphia, PA April 2012-September 2016

• First point-of-contact for property management firm with 30+ properties throughout Philadelphia
• Answered a multi-line phone system and transferred callers quickly and accurately to appropriate departments
• Greeted office visitors and provided information and assistance as needed
• Processed rent payments and security deposits
• Filed lease paperwork and other legal documents
• Logged and tracked maintenance requests for all properties

Front Desk Agent, Ace Hotel, Philadelphia, PA June 2009-April 2012

• Assisted guests at a 300-room luxury hotel in downtown Philadelphia
• Processed reservations, check-ins, departures, and payments in accordance with company guidelines and procedures
• Provided information and assistance in person, over the phone, and via email
• Maintained daily schedule of on-site events and locations
• Handled mail, messages, guestroom messages, and faxes per company procedures
• Logged guest complaints and maintenance requests in property management system

Bachelor of Science, Tourism & Hospitality Management Temple University, Philadelphia, PA, August 2005-May 2009

• Verbal and written communication skills
• Scheduling with Microsoft Outlook and Google Calendar
• Working in fast-paced office environments
• Friendly and attentive customer service
• Physical and digital file maintenance
• Proficient in Microsoft Office, Adobe Acrobat, and Google Suite

Working as a receptionist can be a way to use your customer service skills to enhance efficiency at the office and ensure clients have a positive experience from start to finish. Find out how to tailor your receptionist resume to align with your career goals as you apply for a new position.

1. Write a dynamic profile summarizing your receptionist qualifications

When you’re applying for a receptionist position, you need to show potential employers that you have the right balance of customer service skills and technical ability to handle the front end of the business. A key place to highlight these skills is your resume’s profile section. Use this paragraph to give an overview of your career, such as years of experience, and mention any specific technical proficiencies, such as CRMs or scheduling software. Entry-level applicants can focus on professional skills and how they can help create a better client experience.

Senior-Level Profile Example

Personable and professional receptionist with over a decade of experience in fast-paced, high-volume settings. Combines a commitment to superior customer service with strong verbal and written communication skills, expert knowledge of Microsoft Office, and experience with various CRMs.

Entry-Level Profile Example

Recent college graduate with experience in customer service and administrative support, I am a fast learner who thrives on interacting with people and providing unparalleled assistance to internal employees, external guests, and clients.

2. Add your receptionist experience with compelling examples

The professional experience section of your resume gives the hiring manager an idea of your job history, previous responsibilities, and duties and whether you have the knowledge and skills to be a good fit. Use powerful action verbs to describe your duties, and try to fit in data points when possible. For example, don’t just say you answered the phone. Say that you greeted an average of 15 customers per hour and transferred their calls to the appropriate department. It can also be helpful to include any technology upgrades you were a part of or how you impacted customer satisfaction surveys.

Senior-Level Professional Experience Example

Entry-level professional experience example.

• Oversee departmental email account and forward inquiries to appropriate personnel

3. List your education and certifications relevant to receptionists

While many receptionist positions may be considered entry-level, those for larger companies or private firms in industries such as law and health care may require specific certifications or a certain education level. Highlighting any relevant coursework or certifications you have can make you a more attractive candidate. If you took business classes in college, you can point to assignments that gave you a better understanding of how office operations support the business’s larger growth goals. Receptionist certifications, software proficiencies, and other relevant credentials can show that you have a deep interest in the industry and are invested in growing your skills.

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Certified Professional Receptionist, International Association of Administrative Professionals, 2022
• [Degree Name]
• [School Name], [City, State Abbreviation] – [Graduation Month and Year]
• Bachelor of Science, Tourism & Hospitality Management
• Temple University, Philadelphia, PA – May 2009

4. Include a list of of your receptionist skills and proficiencies

The main function of a resume is to show that you have the professional skills and experience to succeed in the role. Hiring managers for receptionist positions are looking for specific professional and technical skills, and making sure to list these in your resume under a key skills section or work them into the professional experience section can put you at the top of the stack.

Start with any skills listed in the job description, such as Windows proficiency and experience with multi-line phone systems, and work your way down to more general ones if you have room. Here are some common proficiencies hiring managers are looking for in prospective receptionists.

How to Pick the Best Receptionist Resume Template

Starting with a resume template can make it easier to create a simple yet effective resume so you can start applying for receptionist jobs. The best templates make good use of white space, are easily skimmable, and show off your most relevant skills and accomplishments. Look for templates that make good use of bullets, bolding, and italics and are customizable so you can tailor them to each job posting.

Frequently Asked Questions: Receptionist Resume Examples and Advice

What are common action verbs for receptionist resumes -.

The professional experience section of your resume is arguably the most important, but it can also be the most daunting to write. Each bullet should start with an action verb that represents the job duty and highlights part of your skill set. If most of your positions are similar, you could find yourself running low on action verbs to describe your work. We’ve included a list of common action verbs for receptionist positions below for when you get stuck.

How do you align your resume with a job description? -

You’re likely applying to more than one receptionist job, and while you don’t need to create a brand new resume for each position, you do need to tailor your resume to each job description. Hiring managers today are busy and often have to sort through hundreds of resumes, and the competition is likely to get stronger, with little to no job growth expected for receptionist roles through 2031.

To help find the right candidate sooner, managers often use applicant tracking software (ATS). ATS scans the resumes and automatically filters them by best fit, largely on how many keywords from the job description match the resume. By ensuring that you’re tailoring your resume to the job description, you can increase the chances that you make it through the first — and hopefully last — round of cuts.

What is the best receptionist resume format? -

While the best resume format for a receptionist position varies depending on your skills and experience, a targeted resume generally works well for this job. This type of resume makes it easy to highlight the specific skills and proficiencies you have that line up with the job posting. For example, if you are already familiar with the employer’s appointment scheduling software listed in the job description, highlighting this lets them know that you won’t need extensive training to be able to start handling calls. A targeted resume can also be beneficial for entry-level applicants with transferable skills in other industries.

Finishing your resume can bring a big sigh of relief, but you’re not quite done yet. Unless the job posting says not to, including a matching cover letter is always a good idea. If you’re unsure how to start, look at these receptionist cover letter examples and templates for ideas.

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Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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Receptionist Resume Guide with Examples and Tips

In this article, you will learn about:

How to write a great receptionist resume?

What makes a good receptionist resume objective, how to write a professional receptionist resume summary, what are some great skills to put on a receptionist resume, how to write a receptionist resume with no experience, receptionist resume sample.

Receptionists determine customers’ or visitors’ first impression of the business. Similar to front desk clerks, receptionists handle visitors, mails, and incoming calls, but they often perform other administrative tasks such as setting appointments, record keeping, and housekeeping as well.

The difference between receptionists and front desk clerks usually depends on the company. Bigger companies with a large number of calls and visitors might need both roles, while smaller businesses only need one. A concierge, on the other hand, is usually a receptionist in a hotel or apartment setting.

Are you looking to land a receptionist job? Interpersonal skills and the ability to stay organized are the top traits of a successful receptionist, which is why you need a strong receptionist resume to showcase your skills. Read on to learn how to build a job-winning receptionist resume.

💁‍♀️ 1: Adopt an ATS-friendly receptionist resume format.

Avoid using tables, charts, and images on your receptionist resume. Recruiters often use ATS (applicant tracking system) to manage resumes, which might misread content other than text.

💁‍♀️ 2: Refer to online receptionist resume examples.

Take a look at online receptionist resume samples and learn the proper format for and wording for your receptionist resume.

💁‍♀️ 3: Tailor your receptionist resume for the position.

Different receptionist jobs are likely to require different skills. It is necessary to make tweaks to your receptionist resume according to the desired job. An easy way is to use the exact keywords from the job description so that recruiters can see that you are a good fit at first glance.

Note: If the job requires a receptionist CV, you don’t need to make much customization because a CV should include all your professional experiences. A receptionist CV can be longer than 2 pages and should adopt a more formal design.

💁‍♀️ 4: Quantify results on your receptionist resume.

To make your receptionist resume stand out, you can use numbers to showcase your work performance, such as the percentage of customer satisfaction or the amount of expense saved.

💁‍♀️ 5: Include your diverse work experience.

A receptionist is a job that needs to face all kinds of people. Almost any job, including tutoring, clerking, and providing restaurant service can train your interpersonal skills and flexibility that will make you a better receptionist. You can definitely include those diverse experiences in your receptionist resume.

A receptionist resume objective, or a career objective for a receptionist CV, is usually a short paragraph with 2-3 sentences describing your core skills and career goal. You can better capture recruiters’ attention by putting a strong resume objective at the beginning of your receptionist resume.

✅ Tips for a good receptionist resume objective:

• Be specific:  Writing a generic goal such as “in search of a rewarding job” doesn’t impress the recruiter. Try to describe your goal and strengths specifically. 
• Include only relevant details:  Talk about skills and goals that are closely related to the position. You can also consider directly including the company’s name in your receptionist resume objective. 
• Highlight your strengths:  Besides career goals, remember to emphasize your strengths whether they are skills, degree, volunteering experience, or personality traits. 
• Keep it within 3 lines:  A receptionist resume objective is just a quick opening to your resume. You want recruiters to get an idea of who you are in 5 seconds.

Example of a dental receptionist resume objective:

Extroverted college senior with experience as head of outreach for medical student organizations. Looking to apply interpersonal and administration skills in a medical receptionist role. Eager to strengthen professional customer service skills in a clinic.

Example of a salon receptionist resume objective:

Flexible and adaptable graduate with retail customer service experiences and hands-on Microsoft Office skills. Looking to bring friendly and energetic personalities to a high-end salon and grow as a professional in customer service.

Example of a hotel receptionist resume objective:

Motivated receptionist with a degree in hotel management, looking for a hotel receptionist role to apply proven organizational and communication skills. Dedicated to providing excellent and considerate service to every visitor.

A receptionist resume summary is essentially an elevator pitch of yourself. What do you want employers to know about you if they only have 10 seconds? What are your top achievements and skills? Carefully craft your receptionist resume summary so that recruiters will be eager to learn more about you after those 10 seconds.

✅ Tips for a strong receptionist resume summary:

• Show your level of experience:  A common way is to clearly state the year of experience you have in the field right in the beginning. 
• Highlight your top achievements with numbers:  As mentioned previously, using numbers to showcase your work results looks a lot more professional and credible. 
• Speak to the position:  Different receptionists might have different duties. Make sure you are experience and skills that are closely related to the responsibilities of the desired job. 
• Keep it brief:  Your receptionist resume summary shouldn’t repeat the rest of the resume or take up more than 10 seconds to read.

Example of a dental receptionist resume summary:

Dental Receptionist with 5 years of reception experience in the medical industry. Skilled in dental administrative functions, managing schedules, bookkeeping, and improving cost-efficiency. Successfully cut expenses by 30% for UB Dental Clinic.

Example of a veterinary receptionist resume summary:

Veterinary Receptionist with 7+ years experience in customer service and office administration. Achieved a customer satisfaction score of over 90% for 3 consecutive years. Comfortable with handling pets and children, fluent in English and Mandarin Chinese.

Example of a hotel concierge resume summary:

Hotel Concierge with 3-year front desk experience in the hotel industry. Diplomatic, friendly, and adept at managing conflicts and stressful situations. Proficient in reservation management, staff streamlining, and effective communication.

Employers hire you for your skills. Instead of only describing your work experience, it is a great idea to include a skills section on your receptionist resume to list all your professional skills.

There are multiple ways to list your skills on a receptionist resume.

A bullet list is the most simple format where you name the skills without further explanation. An expanded bullet list is where you add an additional sentence describing your skill level or work results. If the list on your receptionist resume looks lengthy, categorizing your skills might be clearer.

Whichever format you choose, make sure you stick to those rules:

• Keep it relevant to the job. The skills you list on your receptionist resume should mirror the position’s core responsibilities or help you better perform the tasks. 
• Include hard and soft skills. A receptionist needs both hard and soft skills. Having both types of skills listed on your receptionist resume is recommended as long as the list isn’t too lengthy. 
• Avoid obvious skills and buzzwords. Common sense skills such as “computer” or buzzwords such as “passionate learner” don’t mean much to recruiters on a concierge resume. 
• Indicate skill levels clearly. Percentages and progress bars also aren’t effective in explaining your skill levels. Use common adjectives such as basic, intermediate, and advanced if you need to describe your skill levels.

Examples of receptionist resume skills:

• Microsoft Office
• Customer service
• Professional writing
• Schedule management
• Bookkeeping
• Spanish (fluent)
• Problem-solving
• Communication
• Conflict resolution

Receptionists are often a job people pursue as the first step into a certain industry. So what if you have no experience in reception? Here is some advice for writing an entry-level receptionist resume:

👍 Advice 1: Choose the right resume format.

A chronological resume format is best for people with experience. If you don’t have any work experience, consider adopting a functional receptionist resume format to focus on your skills instead of past jobs.

A targeted resume where you customize your receptionist resume for the position is also an option.

👍 Advice 2: Include a career objective.

With no experience, it’s unlikely to come up with a strong resume summary. Replace it with a receptionist resume objective where you highlight your skills and career goals instead of experience and achievements.

👍 Advice 3: Highlight your education.

Even though you have limited work experience, you likely spent some time in school.

Try to add details such as relevant courses, academic performance, and extracurricular activities to the education section on your entry-level receptionist resume.

👍 Advice 4: Include your side projects or personal website.

Have you done any projects for class, volunteering, or student clubs?

Including a link to these projects on your entry-level receptionist resume can showcase your skills such as teamwork, time management, communication, and also personal traits.

👍 Advice 5: Write a sincere cover letter.

It’s a great idea to showcase your motivation and passion through a receptionist cover letter, especially if you have no experience in the field.

It is also a great way to prove your dedication; for example, sneak in specific information you found about this particular clinic and why you have your eyes set on them in a medical receptionist cover letter.

Scott Harris

Medical Receptionist with 6 Years of Experience

[email protected] (888) 765-4321

Resume Summary

Skilled in office administrative functions, medical record management, and customer service. Achieved a customer satisfaction score of over 90% for 3 consecutive years. Dedicated to building a trustworthy brand image and bringing the best service to customers.

• Medical record-keeping software
• Multi-line phone systems
• Time management

Work Experience

Office Receptionist  HBB Medical Care, Texas Jan 2018 - Nov 2021

• Managed patient information including scheduling, medical records, orders, and billing with 100% accuracy.
• Handled multi-line phone systems, sign-in/out logs, office maintenance, and front desk administrative tasks, effectively cutting costs by 20%.

Receptionist  Panda Salon, Texas Mar 2015 - Nov 2018

• Coordinated schedules and appointments for 10 designers.
• Maintained administration functions including recruitment, bookkeeping, and supply management.
• Greeted and served all customers, achieving a customer satisfaction score of 90%.

Bachelor in Psychology  University of Texas 2009 - 2013

Cake provides the right receptionist  resume templates & formats to showcase your skills and experiences. Sign up to create and download your resume for a receptionist job Now for free!

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--- Originally written by Ashley Lee ---

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Top 12 Receptionist Resume Summary Examples

Creating a standout resume can be a daunting task, especially when aiming to secure a position as a receptionist.

An excellent resume summary can be the key to catching a potential employer’s eye.

A well-crafted summary highlights your strengths, qualifications, and professional achievements, giving hiring managers compelling reasons to consider you for the role.

Below, you’ll find the top 12 receptionist resume summary examples that illustrate various skills and accomplishments.

Whether you’re an experienced receptionist or just starting out, these summaries can serve as inspiration to help you craft a resume that leaves a lasting impression.

Sample Summaries to Include in a Recept i onist Resume

1. Enthusiastic, well-organized Receptionist with 8 years of hands-on experience in providing front desk service, answering multiple calls, and guiding visitors effectively. Increased the front desk efficiency of ABC Company by 100% in 6 months. Bilingual: English/Spanish. Proficient in using computers.

2. Uniquely qualified Receptionist with over 10 years of experience in the front desk and customer service arena. Highly efficient in updating appointment calendars and scheduling meetings and appointments. Decreased visitor flow problems by 65% by implementing a set of protocols to handle people inflow.

3. Detail-oriented Receptionist with a high-energy background in a fast-paced corporate environment. Proficient in handling receptionist duties including customer/visitor greetings, PABX operations, and retrieval and distribution of incoming mail. Implemented a set of security procedures that increased premises safety by 45%.

4. Self-directed, energetic, and dependable receptionist, with 11 years of track record in file maintenance, data entry, and word processing. Competent at greeting customers and visitors and handling appointment scheduling duties.

5. Customer service-oriented and friendly Receptionist with a successful track record of managing customers and visitors at the front desk by greeting, welcoming, and directing them appropriately. Proven ability to handle multiline telephone systems and direct calls in an efficient manner. Known to handle adverse situations with tact and professionalism. Bilingual: English/Spanish.

6. Top-performing Receptionist with 6+ years of experience working in busy tier-one capacities in fast-paced environments. Well-organized and hardworking with deep proficiency in handling paperwork and dedicated filing and record-keeping systems.

7. High-performing Receptionist with over 7 years of dedicated experience in handling first-tier services in busy multicultural settings. Competent in managing a multiline PABX system, monitoring visitor access and maintaining security awareness, scheduling appointments, and handling incoming and outgoing mail.

8. Accomplished Receptionist with solid expertise in providing both general and administrative clerical support to a busy office. Independently replaced an outdated filing and record-keeping system, with a novel one, resulting in increased efficiency in data retrieval.

9. Exceptionally talented Receptionist with a solid track record of performing clerical, administrative, and front desk work in a profound and dedicated manner. Recognized for success in organizing conferences and meetings, scheduling appointments, controlling inventory, and ensuring the easy and coordinated flow of customers and visitors.

Entry Level Receptionist Resume Summary Examples – No Experience

10. Conscientious and versatile receptionist with exceptional telephone manners, verbal and written communication skills, and customer focus. Adept at handling supply-management tasks by effectively creating and maintaining vendor relations.

11. Reliable, hardworking professional with the ability to operate multi-line telephone systems and route calls to appropriate staff members. Able to exhibit superior communication skills along with a proven ability to maintain calm during extreme pressure.

12. Highly motivated and dependable receptionist with exceptional skills in handling first contact services and managing day-to-day administrative tasks of the office. Adept at managing filing and records systems along with managing scheduling duties and supplies management.

• 5 Hotel Receptionist Resume Summary Examples
• Receptionist Resume with Summary
• Medical Receptionist Resume Objective & Summary [21+ Examples]
• 6 Front Desk Receptionist Resume Objective Examples

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8 Creative Project Manager Resume Examples for 2024

A good resume is key for project managers in creative industries. This article provides strong examples and strategic advice for building yours. Learn how to list your skills, present your experience, and highlight your achievements. Each section breaks down specific tips to make your resume clear and effective. Whether you’re new to the field or seeking a new role, this guide will help you create a resume that stands out to hiring managers.

• 22 Sep 2024 - 5 new sections, including 'Positioning your education', added
• 22 Sep 2024 - 6 new resume templates, including Future Creative Project Manager, added
• 20 Sep 2024 - Article published

  Next update scheduled for 30 Sep 2024

Here's what we see in the best resumes for creative project manager roles:

Show Impact Using Numbers : Strong resumes show impact by using numbers. They often mention metrics such as project completion rates , increase in productivity , budget savings , and time management improvements .

Include Relevant Skills : Include skills on your resume that you have and are mentioned on the job description. Some popular ones are JIRA , Agile methodology , budget management , Adobe Creative Suite , and Gantt charts . But don't include all of them, choose the ones you have and are mentioned in the JD.

Highlight Cross-functional Teamwork : Resumes should talk about working across teams. Use phrases like collaborated with designers or coordinated with stakeholders to show this.

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Creative Project Manager Resume Sample

Find out how good your resume is.

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Get a score for your resume

Want to know if your resume stands out for creative project management roles? Our resume scoring tool gives you instant feedback on how well your resume matches what hiring managers look for. You'll get a clear picture of your resume's strengths and areas for improvement.

Upload your resume now to get an unbiased assessment. You'll receive a score based on key criteria used by recruiters in the creative industry, along with specific tips to make your resume more effective.

Positioning your education

Place your education section near the top of your resume if you are new to the work world or if you have just finished a significant form of higher learning, like an MBA or a specialized bootcamp. This shows why you might have a gap in your work history and highlights your recent commitment to growing skills relevant to managing creative projects.

If you have been working in the field for a while and have accumulated good experience, list your education after your professional experience. For positions such as a creative project manager, prioritize showing practical work where you have used project management and creativity. Mention any specific educational credentials that directly relate to managing creative projects, such as degrees in project management or certifications in relevant software or methodologies.

Highlight creative tools

For creative project managers, proficiency in industry-standard tools can set you apart. Highlight your expertise in tools like Adobe Creative Suite, project management software like Trello or Asana, and any sector-specific software. Demonstrate how you've utilized these tools to manage and complete projects efficiently.

Creative Project Lead Resume Sample

Resume length for creative roles.

As a creative project manager, you should aim to present a resume that is concise yet comprehensive. If you have less than 10 years of relevant experience, strive for a one-page resume. This helps you prioritize the most relevant and recent experiences and achievements. Use clear headings and keep your layout tidy to make a strong impression.

For those with over a decade of experience, two pages can be appropriate, provided that the information included demonstrates your career progression and project management successes. Highlight key projects and the creative problem-solving skills used to steer them from conception to completion. Remember, the ability to communicate effectively is as vital in your resume as it is in your role.

Creative Project Strategist Resume Sample

Showcase your portfolio.

In the creative project management field, showcasing your portfolio can significantly boost your resume. Include a link to a digital portfolio within your contact information. Clearly describe your role in each project featured in your portfolio, emphasizing your project management skills, teamwork, and creativity.

Junior Creative Project Manager Resume Sample

Creative project manager with digital marketing specialization resume sample, future creative project manager resume sample.

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