my facebook reviews are not showing

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Why are my Facebook reviews not showing up?

Facebook reviews are valuable to businesses. Customers value reviews from genuine patrons who can provide details about their experience, as it helps them build trust in your company.

An essential element of brand reputation management and online marketing, Facebook reviews are important to have on your business page. But if those reviews don’t show up, you’ll miss out on the benefits they could offer your business. Fortunately, there are several ways to fix that issue.

Does my business need Facebook reviews?

Free guide & checklist: how to respond to reviews.

If you have a Facebook Business Page , then encouraging your customers to review your business maximizes the value you get from that page and the return on the time you’ve invested in your social media marketing.

Customer reviews add authenticity to a business page and help potential customers make buying decisions. Positive reviews may prompt a Facebook user following your page to stop into your store or make their first purchase on your website, converting that lead into a paying customer.

Even responding to negative reviews allows you the chance to demonstrate that you value your customers and are invested in customer satisfaction.

Why aren’t my Facebook reviews showing up?

There are several reasons you may not see your Facebook reviews . The first is that Facebook has transitioned from reviews to recommendations. Facebook is no longer using the star ratings that customers relied on for years. Instead, when leaving a review, customers are asked whether they would or would not recommend a business.

While Facebook has done away with star ratings, the meat of the reviews — the comments — are still there. With Facebook recommendations, customers can continue to leave detailed feedback about your business. The star ratings you received are still used and factor into your business’s overall rating.

Keep in mind that there is a delay between when a customer leaves a review and when it posts on your business page. A customer might leave a review while still in your store, but it may not show up for several hours.

If you do not see any reviews or page ratings, and your customers can’t find a way to leave ratings for you, you may need to turn on your reviews. If your review section is hidden, it will be difficult for customers to figure out how to review your business.

How to fix missing Facebook reviews

If you do not see reviews because your Facebook reviews are off, you can fix the issue in just a few minutes.

Facebook gives businesses the option to turn their reviews off, which will hide your existing reviews and prevent followers from being able to leave new reviews. This can be helpful if you’re experiencing problems with spam or fake reviews, or if you’ll be away from your business temporarily and won’t have time to monitor reviews.

When you turn your reviews off, Facebook will save your existing reviews. You can enable reviews in the future, and your old reviews will be visible again.

To turn your business reviews on:

• Log into your Facebook account and go to your business Facebook page.
• Under your “Manage Page” section, click on the “Settings” button. You will see a menu on the left-hand side of the page and should click on the “Templates and Tabs” section.
• Look for “Reviews” and toggle the option to “On.”

Your reviews tab will now be visible, and customers will be able to leave new reviews and see the previous page reviews.

How to get more Facebook reviews for your business

Once you’ve turned your Facebook reviews on, you will need to encourage customers to leave testimonials about your business. You can do that in several ways.

Share reviews on your website

Embedding some Facebook reviews on your website not only builds buyer confidence in your business, but also reminds them that they can leave a review. Include a call to action on your site, asking customers to take a few minutes to write a review. Provide the link to your business Facebook profile, so it’s easy for them to get to your page.

Encourage new customers to leave a review

If you engage with new customers in person at your store, thank them for their business and ask them to leave a review at the end of the checkout process. If you don’t see new customers in person, follow up with a thank-you email or SMS message and include a link to your Facebook page so they can quickly leave a review.

Reach out to your entire social network

Periodically post on your social media profiles and ask customers to leave a review. Explain how critical reviews are for small businesses, and remind them that it only takes a few minutes. Direct them to your Facebook profile with a link, and thank them for taking the time to support your business.

Manage your social media with Broadly

Facebook is critical for businesses , and online reviews are crucial to your small business’s digital marketing and reputation management. Broadly can help you gather more Facebook reviews and monitor what people say about your business online.

Ready to learn how Broadly can help you with review management and more?

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15 Apr Why can’t I see all of my Facebook reviews?

Facebook has come a long way from the simple social site first launched back in 2004. What initially began as a website for college students fifteen years ago is now the largest social media platform in the world with over four billion users. It’s not surprising that forward-thinking companies quickly learned that Facebook could be used to promote their brand and connect directly with customers. Facebook soon realized that growth not only could come in the form of personal accounts, but also corporate, launching business pages in 2007.

Today, over 32% of Facebook users interact with brands on a regular basis [Sprout Social]. Once important facet of this interaction comes through the form of reviews. Business owners can choose to include a reviews section on their page, allowing customers to recommend a company that they support. Positive reviews are vital, and in a recent BrightLocal survey, it was discovered that 85% of people trust online reviews as much as their friends’ and families’ endorsements. Nearly 70% of customers are more likely to use a local business with positive reviews, and 40% of consumers said they would avoid local businesses that have negative reviews.

Assuming a company has reviews enabled on their page*, there should be no stopping customers from easily recommending and leaving comments about their favorite companies.  The overall number of reviews, both positive and negative determines a page’s rating. However, unless a review is left publicly, it will not show up on the company’s page. This can be a problem for service-based small businesses that rely heavily on reviews and word of mouth when trying to make a name for themselves in the local community.

Users should select “public” from the drop down box to ensure their review will be seen by both the business and other potential customers.

So what should a small business do when asking for testimonials on their Facebook page from loyal clients? When asking for a review, be sure to state that the review needs to be public. If not, the review will only be seen by the customer’s Facebook friends and any positive review that is made privately will not add to the page’s overall rating.

*Enable or disable a business page’s reviews in page settings under the “Templates and Tabs” button.

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Why Your Facebook Business Reviews Tab is Missing

• Rachel Solway
• November 12, 2021

Facebook has long been one of the best websites to use for a business, particularly when you’re a smaller or more local business looking to attract and engage a local audience. To that end, they’ve had a wealth of features you can use to attract, refine, target, and engage your local fans. One such tool is the Business Reviews section.

Thousands of small businesses have come to rely on these reviews, so it can be very concerning to find that they’ve suddenly disappeared. And yet, that’s precisely what happened to many Facebook pages over the last year.

What happened to reviews, and can you get them back?

Facebook Bugs and Glitches

The first reason why many Pages seem to have lost access to their Reviews tab is due to a Facebook bug. Every couple of years, it appears that Facebook encounters errors in their Reviews section and temporarily disables it. It happened back in 2017 , and it happened six months ago . It’s unclear whether or not this is the same issue and Facebook doesn’t care, or if it’s different issues.

Sometimes, Reviews are disabled, either temporarily or permanently. It seems to happen entirely randomly, and the businesses affected by it don’t have much recourse. You can send in a support ticket, but we all know how Facebook is, with responding to customer feedback.

Unfortunately, it seems that many people who experience this issue, even if they get their Reviews tab back, lose some portion of their existing reviews and recommendations. It’s unclear whether or not that is due to individuals deleting their accounts, a bug losing the reviews, fake reviews being purged, or another issue. Facebook is not forthcoming with information about the subject.

Not all is lost, however. Many people do get their total count of reviews back after some indeterminate period of waiting. For example, many people in this Facebook support thread have their complete reviews list back by now.

Reviews into Recommendations

Digging into the problem, it seems that at least part of the issue stemmed from Facebook changing their Reviews system at the core level. Years ago, Reviews were tied to physical business attributes, and you needed to have your business location with map, address, and contact information available to enable reviews. This requirement was a way to cut down on the burden of hosting reviews for tiny web businesses and enforce reviews being visible for small businesses.

In the years since, Facebook has transitioned its Reviews tab to a stand-alone tab, and since then, it has converted it from Reviews into “Recommendations & Reviews.” The new, modern Recommendations still show up under a “Reviews” tab in the top bar. However, the transition from one system to the other temporarily disabled the tab for many businesses.

Today, it seems as though the issues are resolved. Virtually everyone we can find complaining that their reviews are missing now has their reviews back, such as this page and this page.

You’ll notice that, currently, the “Reviews” section is just an infobox. The star rating out of five is estimated “Based on how many people recommend or don’t recommend the Page, as well as any past ratings and reviews it may have.”

Today, individuals can no longer leave star-rated reviews for businesses on Facebook. Instead, the only option available is to either Recommend or Not Recommend a business. This recommendation, or lack thereof, is calculated into the star rating based on previous metrics.

Business owners may also notice something else on the Reviews tab: a box asking for feedback. It appears for people who have an admin account on the Page, and says this:

“Have Feedback About Your Business’ Reviews Experience? We’ve made changes to the Reviews tab and would love your feedback. What do you think of the new experience?”

Whether or not that feedback goes anywhere is another story, of course, but it does indicate that Facebook is aware of and acknowledges a change they made to the system.

That said, it’s also possible that many reviews are “missing” for one reason or another. You can count on many pages yourself; a page that claims to have 150 reviews may only show 70 or so of them. That seems to be Facebook hiding old reviews and only showing more recent recommendations, though some old reviews (the 1 and 5 stars, in particular) seem to have converted into recommendations.

The Possible Removal of Recommendations

Another potential cause for concern is some hints we’ve seen that Facebook might be removing the Recommendations and Reviews feature altogether. At the start of 2021, someone having issues with the Recommendations feature posted about it , with information from their Facebook Support contact. They said:

“I have gotten word back from our team. It looks like this is happening to a bunch of Pages in preparation of removing the Recommendation system like I was mentioning. Our team is working on a replacement system but they do not have any time frame when that will be released. Expect the Recommendation and the ratings to section of the review tab to be completely remove in the near future. The reviews will stay but the Recommendation and the ratings will be removed.”

Since then, many businesses have had their Reviews removed or the data removed, but the tab is still visible, in a way that feels quite damaging to a Page. Unfortunately, there’s no known issue, so the best we can do is offer troubleshooting tips for as long as Facebook persists in half-measures and incomplete changes.

Troubleshooting a Missing Reviews Tab

There are generally a handful of reasons why you might be missing a Reviews tab, with varying levels of accessibility. You may or may not be able to solve the issue, and part of it depends on what Facebook is doing behind the scenes. Sadly, they don’t like talking about what they’re doing until they’ve finished, so we don’t have much more information than you do.

Your Reviews tab was disabled at some point.

Perhaps the most common reason that your Reviews tab is missing is that it was somehow disabled. Facebook allows you to customize which tabs are visible on your Page, and in which order. You only get a few spaces for tabs before the rest become hidden under a “More” drop-down, so turning off tabs your business doesn’t use is a good idea. Here’s how to troubleshoot this issue:

Log into your Facebook account and visit your Page.

On the top bar, beneath the cover photo, click the More drop-down. Check for Reviews. If it’s there, you’ll need to move it to be more visible.

If Reviews is missing, click on the Edit Tabs entry at the bottom of the More box. If the Edit Tabs entry isn’t there, you’re probably not logged into the correct account. Switch and try again.

In the Edit Tabs menu, look for Reviews. If it’s not there, skip to the next section of this troubleshooting list. If it is, make sure the radio button is blue (enabled) rather than gray (disabled).

This menu is also where you can reorganize your tabs. The six dots to the left of the tabs are boxes you can click and drag to reorganize the order of the tabs. Note that there’s no “save” button; every change you make is reflected on your page immediately.

It’s possible that your Reviews tab was disabled at some point in the past. We’ve seen a few different reasons why this might have happened.

• Someone accidentally clicked the button and, not knowing it saves automatically, either refreshed or left the settings page.
• Facebook bugged out or intentionally disabled Reviews for your Page for one reason or another . A lot can go wrong on a site of this size, and a lot can slip through the cracks.
• You may have experienced an influx of negative reviews and, in an attempt to stem the tide, temporarily disabled the Reviews tab . If you did so and then forgot about it (or if a third-party reputation manager did so and didn’t change it back), it may still be hidden.

Unfortunately, there’s no real way to tell what the cause is unless you have internal documentation.

Your Page template changed to one without a Reviews tab.

Above, we mentioned that if your Tabs settings menu does not have a Reviews tab, skip to this section. What happened?

Facebook rolled out different “Page Templates” in the past, and every Page has been converted to one of those templates. The templates are Standard, Business, Venues, Nonprofit, Politicians, Services, Public Figures, Restaurants & Cafes, Shopping, and Video Page.

Depending on the nature of your Page, you may have chosen a template other than Standard or Business. That’s fine; doing so gives you access to a more customized and engineered experience for that specific kind of entity. It changes things like your available Call to Action buttons and, critically, the range of Tabs available to you.

You can see the complete list of templates and the tabs available to them here . To summarize, though, several Page Templates do not have the Reviews tab available; these primarily include the Videos and Politicians templates. If you’re set to one of these templates and don’t need to be, it can be beneficial to change from that template to one that gives you more options.

A third-party service has replaced your Reviews tab.

Another issue we’ve seen is that some third-party services replace the Reviews tab with their own custom tab and use their own data to host your reviews instead. Here’s an example .

It’s unclear whether or not this is still an issue. This issue was more common when a business needed to have a certain number of followers before using Reviews, which is no longer the case. Additionally, pages under 2000 likes cannot make custom tabs .

While this is relatively unlikely to be the cause of your problem, if you’re using a third-party system that manages your reviews, this may be the cause. Additionally, if you used one in the past but canceled, they may have taken down their page and your reviews with it.

Your reviews are either too old or too new.

Facebook has rarely shown every review for a page unless that page only has a couple of reviews. If you have very old reviews or reviews that are under 30 days old, it’s possible that they just aren’t showing. There’s not much you can do to recover old reviews, and new reviews would presumably show up after a few weeks, so you can’t do anything other than wait.

Also, some reviews may get removed if the person who left the review deleted their account. It’s possible, that the total review count and score stay the same, but the review disappears. We haven’t verified if this is the case, but it’s plausible.

Getting More Reviews

If you’re a small business and rely on reviews to survive, Facebook getting rid of the Reviews tab could be devastating. You aren’t entirely out of luck, however. One excellent option is still available to you, and that’s Google Business Reviews. Google’s Business Profile ( formerly My Business ) allows you to aggregate reviews directly on Google.

If you’re mourning the loss of your Facebook reviews, and want to get your reviews back, consider reaching out to us. Our LocalReviews product helps you generate and solicit reviews from your customers, building your reputation and review score naturally and without fake reviews. When Facebook is cutting down on useful business features, Google is picking up the slack, and will continue to grow as one of the best tools available for small businesses.

Facebook may be struggling between ad issues relating to Apple, their rebrand to Meta, and a lack of interest from younger generations. If your business isn’t already diversifying, now’s the time to do it. The missing Reviews tab is likely just the beginning.

If you have any questions regarding your Facebook business reviews, our LocalReviews product, or anything similar, please feel free to reach out at any time. We’d be more than happy to assist you.

Rachel Solway is a seasoned marketing professional dedicated to empowering small businesses through innovative marketing strategies. With extensive experience at OneLocal, a leading marketing solutions provider, Rachel’s insights are helping thousands of local businesses navigate the digital landscape.

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Why are my Facebook reviews not showing up?

Key Takeaways:

• Facebook reviews are essential for businesses as they play a crucial role in social media marketing, attracting potential customers, and establishing a forward-thinking reputation.
• To ensure that Facebook reviews show up, businesses need to enable the review section through account settings, allowing customers’ reviews to become visible.
• Strategies for obtaining more Facebook reviews include sharing reviews on websites and social media, actively encouraging customers to leave reviews, and utilizing social media management tools like Broadly for gathering reviews and monitoring feedback.
• The evolution of Facebook into a business promotion tool, its massive user base of over four billion, and the connection between positive reviews, trust, and customer decisions highlight the impact and importance of visible reviews on the platform.
• Limitations in review visibility on Facebook include the requirement for reviews to be left publicly and the importance of selecting the “public” option when leaving a review.
• To maximize the testimonial impact on Facebook pages, small businesses need to explicitly state the importance of public reviews and enable or disable reviews through the page settings under “Templates and Tabs”.
• In conclusion, Facebook plays a significant role in promoting businesses and facilitating customer interaction. Understanding the visibility of reviews and enabling them is crucial for maximizing online reputation and attracting more customers.

Importance of Facebook Reviews for Businesses

Facebook reviews play a pivotal role in shaping the reputation and success of businesses. In this section, we will uncover the significance of Facebook reviews for businesses and explore how they impact social media marketing, attract potential customers, and influence buying decisions. With this context, it might be advantageous to consider options to purchase Facebook reviews to enhance your business’s online presence quickly. Acquiring genuine reviews can provide a significant boost to your credibility and draw more potential customers towards your brand. We will also discover the power of positive reviews, how star ratings can enhance a company’s image, and how service-based small businesses can leverage the reviews to their advantage. With a staggering four billion users on Facebook, understanding why reviews are crucial for businesses is more important than ever before.

Social Media Marketing, Potential Customers, Forward Thinking Companies

Social media marketing has become essential for businesses hoping to reach out to potential customers and remain ahead in this competitive market. Companies that think ahead realise the influence of social media platforms like Facebook in connecting with their target audience. With over four billion users, Facebook provides a gigantic group of possible customers that businesses can use through successful social media marketing tactics.

One essential use of Facebook for business promotion is reviews . Businesses are recognising the importance of social media marketing for reaching and bonding with potential customers. Facebook gives businesses a platform to show their products and services, interact with their crowd, and generate brand awareness. By using social media marketing effectively, companies can draw in and convert these potential customers into dependable patrons.

Companies that think ahead know the requirement to adjust to changing consumer preferences and behaviour. They comprehend the importance of utilising social media networks like Facebook as part of their overall marketing plan.

Reviews have a major role in establishing trust and reliability amongst consumers. Positive reviews on Facebook can affect buying decisions, as potential customers tend to trust the experiences shared by others. Positive reviews create trust in potential customers, impacting their purchase decisions. Companies that urge their contented customers to leave positive reviews on Facebook can improve their online reputation.

In this situation, it is vital for businesses to ensure that their Facebook reviews are visible to capitalise on their effect on potential customers’ buying decisions.

Turn On, Recommend a Company, Star Ratings, Service Based Small Businesses

Turn on the review feature on Facebook pages ! Encourage customers to leave reviews and utilize star ratings for a visual representation of customer satisfaction. Influence potential customer decisions through positive reviews and enhance online reputation and visibility for service-based small businesses. Visible reviews can maximize their online reputation and grow their customer base effectively. Leverage the power of positive testimonials from satisfied customers, as they are invaluable in today’s digital world where over four billion users are showing up and social proof is highly valued.

Buying Decisions, Positive Reviews, Four Billion Users, Showing Up

• Buying decisions are greatly affected by good reviews on Facebook.
• With its huge user base of over four billion people, businesses have an extensive audience to display their products or services.
• Having positive reviews on Facebook is a must for businesses to gain credibility and trust with potential buyers.
• Customers depend on the experiences shared by other customers through positive reviews to make informed decisions.
• Exhibiting positive reviews helps businesses stand out among competitors and increases the chances of getting new customers.
• An efficient social media marketing plan should include obtaining positive reviews on Facebook due to its massive user base and influence on buying decisions.

To benefit from these reviews, businesses must ensure that they appear prominently on their Facebook pages. By allowing and maximizing the visibility of these reviews, they can improve their online reputation, gain customer confidence, and eventually drive more sales.

Delays in Review Visibility on Facebook

Delays in review visibility on Facebook can be frustrating, but understanding the reasons behind them can shed light on the situation. In this section, we will explore the two sub-sections – the delay between customer reviews and visibility, as well as the need to activate the review section in your settings. By uncovering these insights, you’ll gain valuable knowledge on how to navigate the sometimes-mysterious world of Facebook reviews.

Delay between Customer Review and Visibility

Customer reviews on Facebook may experience a delay in visibility. This is because businesses have to turn on the review section in their page settings. By default, this feature is disabled, which prevents immediate visibility of customer reviews. Businesses must ensure they have enabled reviews for their page to minimize delays.

To enable reviews, users need to log into their Facebook account. Then, go to their business page, click on “Settings” and select “Templates and Tabs”. Find the “Reviews” option and toggle it from “Off” to “On”.

Businesses should also implement strategies to encourage customers to leave reviews. For example, sharing positive reviews on websites and social media. Also, actively encouraging customers to leave reviews can increase participation. Using tools like Broadly can also help streamline social media management.

To maximize visibility of customer reviews on Facebook, businesses should remind customers that their feedback will be public when leaving a review. In terms of control, businesses can enable or disable reviews within their page settings. Maximizing customer reviews on Facebook can enhance online reputation, build trust with potential customers and help inform buying decisions.

Need to Turn on Review Section in Settings

To make reviews visible on Facebook, you have to turn on the review section in the settings of the business page. This lets customers leave reviews and for others to see them. Here’s a 4-step guide :

• Log in to the Facebook account linked to the business.
• Go to the business page where you want to allow reviews.
• Tap “Settings” at the top right corner of the page.
• Go to “Templates and Tabs” in the settings menu.

In this section, toggle the “Reviews” setting from “Off” to “On”. Now customers can leave reviews and potential customers can see them when they visit the page.

Remember: reviews must be public for others to see. That means people leaving reviews must select the option to make their review public.

By following these steps, businesses can make sure their Facebook page has an active review section. This builds trust and improves online reputations.

Enabling Reviews on Facebook

Enabling reviews on Facebook will strengthen your online presence and enhance customer engagement . Discover the simple steps to turn on reviews and tap into the power of social proof . Learn how this feature can boost credibility and drive more positive interactions with your audience. Enhance your online reputation and harness the potential of customer feedback by optimizing your Facebook page with reviews.

How to Turn on Reviews

Enabling reviews on Facebook is a must for businesses! It helps them showcase their online reputation and engage with customers. To turn it on, follow these six easy steps:

• Log into Facebook.
• Go to your business page.
• Click “Settings” at the top right corner.
• Go to “Templates and Tabs” in the left-hand menu.
• Find the “Reviews” option and toggle it to “On”.
• Save changes.

By enabling reviews, you can get user-generated content! It will highlight good experiences and influence buying decisions. Customers can leave star ratings, recommendations, and share feedback. However, reviews must be public. Ask customers to select the “Public” option when leaving a review!

To sum it up: enabling reviews on Facebook is simple. Plus, it can help you get visibility, build trust, and boost growth through positive online reputation management.

Log into the Facebook account

Facebook is a great platform for businesses to promote and communicate with customers. To log in, just follow these easy steps:

• Visit the Facebook website.
• Enter the email or phone number associated with the account.
• Enter the password.
• Click the “Log In” button.
• If prompted, enter a verification code.
• Successfully logged in, you can access the account.

Businesses can use reviews and recommendations to build trust with their target audience. With the right understanding of how to log in and use the features of Facebook, businesses can maximize their online presence and benefit from social media marketing.

Go to the Business Page

Facebook is a great tool for businesses to show off their products and services, communicate with customers, and build a positive online reputation. Here are four steps to get your business page up on Facebook:

• Step 1: Sign in to your Facebook account.
• Step 2: Find the business page you want to manage.
• Step 3: Click on “Settings” at the top-right corner.
• Step 4: Select “Templates and Tabs”.

Once you reach the “Templates and Tabs” section, you can customize your page, including enabling reviews. This lets customers leave feedback about their experience.

Reviews are essential for gaining more customers and trust. Positive reviews show that other customers had a good experience. This can help your business stand out from competitors.

Remember, for customers to leave a review, they have to make it public. They must go to the business page and select the “Public” option instead of keeping it private or sharing with friends. That way, potential customers can see all the positive reviews.

Click on “Settings”

• Log in to your account.
• Go to your page.
• Click “Settings”.
• Navigate to the “Templates and Tabs” section.
• Toggle the “Reviews” option to “On”.

This is vital for businesses to gain an online presence and maximize customer interaction. Visible reviews are important for promoting a business and creating trust with customers. Plus, reviews give companies feedback for social media management and testimonials.

In conclusion, navigating through Settings to enable reviews is key for business growth. Uncover the potential of Facebook reviews by navigating to Templates and Tabs!

Navigate to “Templates and Tabs”

To enable reviews on your Facebook page, you must follow these steps:

• Log into your Facebook account.
• Go to the Business Page.
• Click on “Settings”.
• Go to “Templates and Tabs”.

It’s key to note that this will let users leave reviews . Doing this can help your online reputation and give customer feedback. Toggling the ‘Reviews’ option is like turning on the light to show customers’ opinions.

Toggle the “Reviews” Option to “On”

Using the “Reviews” option on Facebook is essential for businesses. It helps them build trust, attract new customers, and make informed buying decisions. Note that reviews may not show up until the review section is enabled in settings.

Follow these steps to turn “Reviews” to “On”:

• Visit your business page.

In this section, you will find the option to activate the “Reviews” option. This allows customers to leave reviews on your page that others can view.

It’s important that customers make reviews public, rather than private. This ensures the reviews are visible and can boost customer trust and buying decisions.

Social media marketing is great for businesses. To make it work, they should enable the “Reviews” option and request satisfied customers to share reviews publicly on their page. This will help businesses build their online reputation and grow their customer base.

Strategies for Obtaining More Facebook Reviews

Looking to boost your Facebook reviews? Discover effective strategies to obtain more reviews in this section. From sharing reviews on your website and social media platforms to encouraging customers to leave feedback, we’ll explore various techniques. We’ll also dive into the benefits of utilizing Broadly for social media management, as well as gathering reviews and monitoring feedback. Elevate your online presence and reputation with these powerful strategies.

Sharing Reviews on Website and Social Media

Businesses should prominently feature customer reviews on their websites and social media pages. This helps build trust with prospective customers. After all, they’re more likely to trust other customers’ opinions when buying. Utilizing the review feature on Facebook can tap its four billion users and increase visibility. A positive review shared on social media can go viral, reaching a larger audience and boosting brand awareness.

Sharing reviews on websites and social media is an effective way to leverage customer feedback. Plus, it helps attract new customers. By strategically using customer reviews as testimonials, businesses can enhance their online presence. This can establish them as reputable brands in their industries.

Encouraging Customers to Leave Reviews

Businesses need to encourage customers to leave reviews for them. Positive reviews on Facebook can make potential customers trust the company and influence their buying decisions. They can enable the review section on their Facebook page for customers to share their experiences and provide feedback.

• Share reviews – Put positive reviews on your website and social media.
• Request reviews – Ask customers to leave a review or add a link to the review section in emails.
• Use management tools – Use social media tools like Broadly to collect reviews, monitor feedback, and talk to customers.

These strategies boost visibility of customer reviews and build trust with potential customers. To maximize testimonials on Facebook pages, businesses need to explicitly request reviews and enable the review section in the page settings.

It’s vital to remember that reviews must be public for people to see them on the company’s Facebook page. Customers should select “Public” when leaving a review. By engaging with customers, companies can improve their online rep, maintain customer relationships, and use Facebook as a powerful business promotion tool.

Utilizing Broadly for Social Media Management, Gathering Reviews, and Feedback Monitoring

Businesses can make use of Broadly to effectively manage their social media and gather reviews. It offers various features and tools, like scheduling posts, tracking engagement, and analyzing performance from a single dashboard.

Broadly also sends automated review requests to customers after a purchase or interaction, enabling businesses to collect and display reviews on social media platforms like Facebook, Google, and Yelp .

Plus, Broadly offers feedback monitoring capabilities. It identifies key trends and patterns in customer feedback through sentiment analysis algorithms , helping businesses address any issues or areas for improvement quickly.

In addition, Broadly enables businesses to respond directly to customer reviews across various platforms, building trust with customers. By utilizing Broadly, businesses can enhance their online reputation and improve customer satisfaction.

It streamlines businesses’ efforts to maintain a positive online presence while managing communication with customers across different platforms. Reviews are becoming increasingly important as Facebook evolves, so using Broadly is a great way to leverage that.

The Evolution of Facebook and the Impact of Reviews

Facebook has come a long way, evolving into a powerful tool for businesses to promote themselves. With over four billion active users , its impact cannot be ignored. In this section, we explore the connection between positive reviews, trust , and customer decisions , shedding light on why your Facebook reviews may not be showing up. Stay tuned to understand how Facebook has transformed and the significance of reviews in shaping consumer choices.

Facebook’s Transformation into a Business Promotion Tool

Facebook has been transformed into an effective tool for businesses to promote themselves. With over four billion users , companies are aware of the potential of reaching a vast audience and connecting with customers. One part of this transformation is using Facebook reviews . Positive reviews are essential for building trust and influencing buying decisions. Companies can show positive reviews on their business pages and leverage Facebook for business promotion.

Businesses can access the review feature by logging into their Facebook accounts, going to the Business Page settings, and navigating to “Templates and Tabs.” Here, they can toggle the “Reviews” option to “On.” Note that reviews may be delayed in visibility. To fix this, make sure the review section is turned on in settings.

Businesses should create strategies for more reviews from customers. This can be done by sharing positive reviews on websites and other social media platforms. This shows their reputation and encourages others to leave reviews. Also, businesses can actively encourage reviews by engaging with customers and providing good service.

Small businesses should state the importance of public reviews. They should also select “Public” when leaving a review for it to be visible on their company’s page.

Facebook is a great business promotion tool. It exceeds the world’s population, so if you’re not using it, you’re missing out on connecting with billions of potential customers.

Over Four Billion Users on Facebook

Facebook boasts an impressive user base of over four billion individuals. This makes it one of the biggest social media platforms ever. Businesses can use this massive reach to engage with potential customers. With such a huge user base, businesses have access to a wide range of demographics.

Positive reviews on Facebook are very influential. People often turn to online reviews before making purchase decisions. Companies should urge satisfied customers to leave public reviews on their page. This helps build trust and influence customer decisions.

To effectively maximize reviews on Facebook, businesses should:

• Ask for public reviews.
• Enable or disable reviews through page settings.

By actively engaging with customers and using reviews to manage their brand image, businesses can attract more potential customers.

Connection between Positive Reviews, Trust, and Customer Decisions

Positive reviews on Facebook are key to establishing trust with potential customers. Reviews create a connection between the trustworthiness of the business and the customer’s purchasing decisions. The more good reviews a business has, the more customers will trust them. This trust is a major factor when choosing between businesses.

Customers rely on social proof to back up their decisions, especially online. Positive reviews provide assurance that customers will have a good experience. They give valuable info about quality, helping customers make smart choices.

Plus, positive reviews increase brand visibility and reach. With 4 billion users on Facebook, visible reviews can help businesses attract new customers.

Positive reviews are essential, but they must be public to be visible on a company’s page. Customers should choose the “Public” setting when writing reviews to ensure maximum impact.

In conclusion, positive reviews on Facebook are vital for gaining customer trust and driving sales. They provide social proof, increase brand visibility, and help customers make sound decisions. For maximum success, businesses need to ensure their Facebook pages display publicly shared reviews.

Limitations in Review Visibility on Facebook

When it comes to Facebook reviews, there are certain limitations that affect their visibility. This section focuses on these limitations and how they impact the visibility of reviews on a company’s page. We’ll explore the importance of leaving reviews publicly and selecting the “Public” option, shedding light on why your Facebook reviews may not be showing up as expected.

Reviews Must be Left Publicly to be Visible on Company’s Page

Reviews are not visible to the public by default. Businesses must turn on review visibility in their Facebook settings. Log into the Facebook account, go to the business page, click “Settings,” then go to “Templates and Tabs.” Toggle the “Reviews” option to “On” to make reviews visible.

Visible reviews can have a positive impact on potential customers. Over four billion users are on Facebook. Visible reviews help businesses be seen and capture attention.

But, there’s a catch. Reviews must be made publicly to appear on the company’s page. If a review is left privately or with restricted privacy settings, it won’t be seen. So, select “Public” when leaving a review.

Review publicly or be hidden in the Facebook abyss.

Importance of Selecting “Public” When Leaving a Review

Choosing “Public” when leaving a review on Facebook is essential. Making reviews public shows them to people who visit the business page, which influences potential customers’ perception. Here are five advantages of public reviews:

• Credibility: Real customers’ reviews add credibility.
• Buying Decisions: They have a major impact on customers’ decisions.
• Trust: They help build trust between businesses and customers.
• Highlighting Positive Experiences: They allow customers to share their positive experiences.
• Reputation: They showcase the business’ reputation.

Businesses should educate customers about the importance of making their reviews public. This can be done online or during interactions. It promotes transparency, builds trust, and provides useful info. All these help in enhancing the business’ online presence and attracting more customers.

Businesses also need to enable or disable the review section in their page settings. Enabling reviews allows customers to leave feedback and contribute to the online reputation. So, it is essential to have the review section turned on and accessible.

Boost your online reputation by maximizing Facebook page testimonials!

Maximizing Testimonials on Facebook Pages

Small businesses can greatly benefit from public reviews on their Facebook pages, but sometimes, these testimonials may not show up as expected. In this section, we will explore how to maximize testimonials on Facebook pages. We’ll discuss the importance of explicitly stating the need for public reviews and delve into the settings under “Templates and Tabs” that enable or disable reviews. By understanding these key aspects, businesses can effectively leverage the power of testimonials to build trust and attract customers.

Small Businesses Needing to Explicitly State the Need for Public Reviews

Small businesses can get a boost from asking customers to leave reviews on Facebook . Getting positive feedback online can help increase trust with potential customers. This is especially important online, where reviews have a big influence on buying decisions.

To show these reviews, businesses should turn reviews on in their Facebook settings . Log in to the Business Page, click on “Settings,” go to “Templates and Tabs,” and toggle the “Reviews” option to “On.” Remember, reviews must be made public in order to show up on the page. Businesses should educate customers about this.

It’s easy to control your online reputation with the page settings. Just toggle the switch!

Enabling or Disabling Reviews on the Page Settings under “Templates and Tabs”

Enabling or disabling reviews on the page settings under “Templates and Tabs” is a must for businesses on Facebook. It allows them to control if customers can leave reviews or not. Here’s how:

• Select “Templates and Tabs” in the left sidebar menu.
• Toggle the “Reviews” option to either “On” or “Off”.

This decision can have an effect on a company’s reputation. Businesses, thus, should think carefully about their strategy and make the right choice concerning the visibility of reviews.

Besides enabling or disabling reviews, other strategies may be useful to maximize testimonials on Facebook pages. Small businesses may need to ask for public reviews to encourage customers to leave feedback. This can help build trust and credibility.

Overall, managing customer reviews is key for businesses using Facebook as a marketing tool. Enabling or disabling reviews on the page settings under “Templates and Tabs” is just one step in creating a positive online presence and engaging with customers.

In conclusion, the growing role of Facebook for businesses highlights the importance of visible reviews. We will explore Facebook’s significant role in promoting businesses and facilitating customer interaction . Additionally, we will discuss the need for understanding the visibility of reviews and how businesses can enable them to maximize their online reputation .

Some Facts About “Why are my Facebook reviews not showing up?”:

• ✅ Facebook reviews are important for businesses as they help build trust and attract customers. (Source: Team Research)
• ✅ Facebook has transitioned from star ratings to recommendations, where customers can leave detailed feedback about a business. (Source: Team Research)
• ✅ There may be a delay between when a customer leaves a review and when it appears on the business page. (Source: Team Research)
• ✅ If reviews are not visible, the business may need to turn on the review section in the settings. (Source: Team Research)
• ✅ To get more Facebook reviews, businesses can share reviews on their website, encourage new customers to leave a review, and reach out to their social network. (Source: Team Research)

FAQs about Why Are My Facebook Reviews Not Showing Up?

Faqs about facebook reviews not showing up:, 1. why are my facebook reviews not showing up.

Answer: There could be a few reasons why your Facebook reviews are not appearing. Firstly, check if you have the reviews enabled in your page settings. Secondly, ensure that the reviews are set to be visible to the public, not just the reviewer’s Facebook friends. Additionally, there may be a delay between when the review is submitted and when it appears on your page.

2. How can I enable reviews on my Facebook business page?

Answer: To enable reviews on your Facebook business page, log into your Facebook account, go to the business page, click on “Settings,” then “Templates and Tabs.” From there, toggle the “Reviews” option to “On” to make the reviews section visible on your page.

3. Why are public reviews important for service-based small businesses?

Answer: Public reviews are crucial for service-based small businesses as they contribute to the overall rating of your page and are visible to potential customers. Positive reviews from genuine patrons can significantly enhance your brand reputation and attract new customers. Therefore, it’s important to emphasize to your customers the importance of leaving public reviews to maximize your online marketing efforts.

4. How can I encourage customers to leave public reviews on my Facebook page?

Answer: There are a few ways you can encourage customers to leave public reviews on your Facebook page. Firstly, you can share customer reviews on your website or social media channels, showcasing the positive feedback you’ve received. Secondly, you can directly ask new customers to leave a review after their experience with your business. Lastly, you can reach out to your social network and request their support in leaving reviews for your business.

5. Can negative reviews be detrimental to my business’s online reputation?

Answer: Negative reviews can potentially impact your business’s online reputation. However, it’s important to view negative reviews as an opportunity to address concerns and improve your services. Responding to negative reviews promptly and professionally can showcase your commitment to customer satisfaction. Additionally, a mix of positive and negative reviews adds authenticity to your page and allows for a more balanced assessment of your business.

6. How can brand reputation management benefit my business?

Answer: Brand reputation management is crucial for businesses as it helps establish trust and credibility among potential customers. Positive reviews, endorsements from friends and family, and high page ratings contribute to a positive brand image. By actively monitoring and responding to reviews, you can connect directly with customers, address any concerns, and promote your brand effectively on Facebook.

Related posts:

• Powerful Facebook Ads Types To Use For Your Business
• What Does ISO Mean on Facebook?
• How to Fix “Could Not Load Results” on Facebook
• Should Your Business Turn Off Its Facebook Reviews?

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Facebook reviews not showing up

• Post author: Andy Bate
• Post published: April 29, 2022
• Post category: Blog / Facebook / Instagram / LinkedIn

Recently, I’ve had many business clients contact me asking, ‘Becs, where have my Facebook reviews gone?’ or ‘why can’t I see Facebook reviews’, and tell me, ‘I think Facebook removed reviews’.

Facebook reviews are so important, aren’t they? I bet the last time you considered paying for a service or product online you headed straight to the reviews and took a moment to read through the Facebook recommendations, to make sure that you were investing in something worthwhile.

I’m the same – Facebook reviews (recommendations) are social proof, helping us determine if a company is reliable or not and it helps us make the right decision when parting with our money!

Therefore missing Facebook reviews are a big concern as we know that all potential customers will be on the lookout for them.

There are 3 reasons why your reviews may not be appearing on your Facebook business page:

 1. You’ve not enabled Facebook Reviews Tab:

• If you’ve not enabled the Review tab, then it won’t appear on your Facebook page. This means that no one can leave you a review or see any of the lovely reviews that you’ve been given.

This is a Facebook problem that’s very easy to rectify. And don’t worry if this feature has been accidentally switched off – your reviews won’t have gone anywhere.

• Head to your Facebook business page.
• Click on ‘Settings’ on the left-hand side of the screen.
• Find ‘Templates and Tabs’
• Make sure it is switched on – this shows as blue.

(If you have recently switched to the new Facebook experience your layout will be slightly different.)

And there you go; your Review tab will automatically appear again, and all your past reviews will be on show for all to see. And your happy customers can once again start leaving you amazing reviews!

2. The reviewee can see their review, but you can’t:

If ever you’ve had a customer say, ‘hey, did you get my review?’ and it just isn’t showing under your Review tab it’s highly likely that your customer hasn’t set their review to Public.

To write a review for a company you need to check that the ‘world’ icon appears next to it – this means that everyone can see it and it will appear on the company’s Facebook business page.

Here’s how to leave a review:

• Open up the company’s business page.
• Click on the Reviews tab.
• You’ll be asked to click to confirm that you recommend them.
• Write in your review when prompted.
• Under the ‘Sharing to’ drop down menu, make sure it says ‘public’.
• Your review will appear straight away.

Pass this information on to your customers to make sure that the reviews that they have written are public and not just available for their friends to see. If Facebook reviews are not set to public they do NOT count towards your review rating, therefore make sure to check with customers they are public.

If they’ve made a mistake and the review was set to “friends” only, don’t worry, it’s easy to edit. They just need to go on their profile click more, go to reviews and change the privacy setting of the review.

If they see the icon of two people next to the review – as shown in image below – then they need to click on the icon and change it to the Public (the world icon). The Facebook recommendation will then appear on your Facebook page and count towards your review rating.

3. There’s a glitch – Facebook reviews not working 2022

There will always be an instance where things just go wrong and your Facebook reviews disappear. Unfortunately, this is par for the course with Facebook, it is constantly changing and when a big change happens like the layout this is when Facebook glitches and errors often happen.

For example, a common glitch to affect Facebook recommendations when updating to a new layout is that your reviews will be there for all to see, but Facebook will state that you have 0 recommendations. What a contradiction!

For this example, let’s look at Paula from Taylor’s page. She’s got lots of amazing Facebook reviews, but as you can see, at first glance you might think that she doesn’t have any. It clearly says, ‘No recommendations yet’, but just look to the right of that message and there they are!

One piece of advice I would give is to always take a screenshot of your reviews just in case they do simply disappear into a black hole. If people delete their Facebook profile, those reviews will also disappear.

Reporting scam Facebook reviews

This next bit goes off on a slightly different tangent from the ‘Facebook reviews disappeared’ theme but it is a serious issue to keep a watchful eye on.

My Facebook page gets visited by many people wanting to pick up valuable social media tips, and my reviews get read a lot too. This is great news for me, but other people can take advantage of this and use this space to promote their own company – how very rude!

While you can’t remove these spam reviews, you can report them.

Facebook recommendations not showing 2022: How to report problems

Always report things that have gone wrong on your Facebook page or some activity on your page from another Facebook user that doesn’t seem right or fair.

The more people that report an issue, the more likely this social media giant is going to do something about it.

• Head to the drop-down box in your personal account.
• Click ‘Help and Support’ at the top right-hand corner of the screen
• Follow the prompts to report a problem.

Further reading

Head to my blog, 9 Ways To Grow Facebook Followers in 2022 and get motivated to get the most out of this amazing social media marketing tool.

What’s coming up?

For anyone who wants their Facebook business page to be a hub of activity, a place where people actively head to, an area where relationships strengthen, and an influential space that attracts new business you’ve come to the right place.

My online course, ‘ Creating and Management Successful Facebook Business Pages’ is for you. In bite-size, jargon free, modules you’ll learn how to grow your business without paying for advertising.

To enrol and to learn more about each module head to my website today.

  To view all of my upcoming workshops, head over to my website .

Bye for now,

Becs Bate Social Media Consultant, Social Media Executive

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