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32 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 32 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Service Officer Resume

• Sprucing up your customer service officer resume with some numbers is a no-brainer! It’s like falling off a log; all you need to do is sprinkle in statements like “Capitalized on Salesforce CRM tools to track customer interactions and sales data, improving customer satisfaction scores to 4.4 out of 5.”

Medical Customer Service Resume

• Color enhancements look good on a medical customer service resume; they are like a visual shout-out to all the essential components like your header, the university you attended, and former places of work. A heads-up, though: stick with a consistent color palette—after all, you want it to scream professionalism, not an art project gone wild.

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

• Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

• Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

• Customer service resume examples

Customer service Resume examples

72 Customer service resume examples found

All examples are written by certified resume experts, and free for personal use. Copy any of the Customer service resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these Customer service resume examples as inspiration only, while creating your own resume.

Learn more about: how to write a perfect resume

Customer service representative

Advised customers on products, services, and current promotions, by identifying and recommending appropriate products and services based on their needs and preferences.

• Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
• Created and maintained customer loyalty through excellent customer interactions.
• Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries.
• Welcomed new customers and transferred warm leads to sales department.
• Participated in on-going training and development.
• Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.

Customer service associate

Drives rapid, accurate customer service delivery processes for high-volume retail environment. Assists managers and other customer service associates to proactively solve issues. Takes customer orders when possible to alleviate strain on other staff members.

• Developed process for inventory cataloging system that saved 50% on processing time of new inventory.
• Communicates with customers to create great service environment, answering client questions and handling inbound communication calls.
• Exhibits perseverance and ability to overcome unanticipated obstacles.

Front desk receptionist

Performed clerical duties for a prestigious law firm.

• Answered phone calls and provided clear and straightforward information to callers.
• Transferred phone calls to attorneys, paralegals, and medical clerks.
• Created and labeled spreadsheets that contained information pertaining to schedules and meetings.
• Maintained a cordial disposition when greeting both clients and staff.
• Distributed letters and packages delivered to office to the proper recipients.
• Organized, cleaned, and maintained receptionist area.
• Participated in staff meetings and kept records of minutes.
• Issued name badges to law firm visitors.
• Wrote memos for attorneys and paralegals to be distributed via email.

Medical receptionist

Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.

• Worked with healthcare providers and patients to fulfill service needs; Insurance benefits verification, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.
• Reviewed cost estimation with patients and assists by securing foundation or co-pay assistance.
• Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.
• Continuously demonstrated a top-performing team of office managers by recruiting and training.
• Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

Call center

Call center representative

Performed call center duties for an internet and phone service company.

• Answered approximately 30+ customer calls and online inquiries in a calm, courteous, and professional manner.
• Managed workspace with the most up to date technology in headsets, microphones, laptops, and computer software such as Zoom and Skype.
• Kept and updated a secure and well-organized spreadsheet with confidential information regarding customer addresses, phone numbers, and credit card numbers.
• Addressed non-English speaking customers in their native languages.
• Discussed internet and telephone service issues with customers pertaining to billing, connectivity, and power outages.
• Reported to supervisor any difficulties in dealing with customers.

Call center agent

Complex role requiring strong communication and crisis management skills to deliver impeccable service to customers.

• Managed incoming and outgoing calls from the center to keep customers informed on latest product offerings and updates.
• Provided remote assistance to clients to help them navigate the company website and new products.
• Collaborated with other team leads within the department to improve customer service policies and quality.
• Oversaw onboarding processes for new hires and ensured adherence to established standards.

IT help desk technician

Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries. Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool.

• Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.
• Diffused escalated customer situations while setting accurate expectations for issue resolution.
• Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.
• Managed the overall customer call queue to ensure timely response to incoming customer calls.
• Opened tickets and maintained documentation to track tickets through resolution.
• Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.

Provided remote technical support and assistance to clients/customers across the country. Responded to queries by email, phone, and chat, offering assistance on configuration, delivery, maintenance, and troubleshooting various computer systems, software, hardware, and other technical components.

• Utilized standard help desk procedures and processes to document and resolve technical issues for end-user requests.
• Assisted with user access, creation, editing, and troubleshooting in Google Workspace and Active Directory.
• Provided expertise to maintain and support various IT systems while adhering to company and department strategies and standards.
• Troubleshot hardware and software problems and made recommendations for upgrades and configurations implementation.
• Tasked with designing and maintaining Document Libraries, SharePoint sites, workflows, and Google applications in support of business practices.

Customer service manager

Brought excellent customer service to customers by meeting standards for service delivery. Ensured all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinated logistics for truck deliveries, manage financial processes.

• Reduced staff attrition 80% by designing and executing new on-boarding and training curriculum.
• Improved store service rating from 3 to 5 stars in a year by implementing strict service standards among staff and incentivizing better performance and maintenance.
• Achieved KPI’s and managed team performances to help them meet their KPI’s.
• Managed and executed Shrink and Safety programs.

Worked as a customer relations manager for a mid-sized chain retail store.

• Supervised and trained 60-70 junior employees.
• Responsible for interviewing and hiring new talent to represent the store brand.
• Greeted and interacted with customers while monitoring the store.
• Handled issues relating to customer dissatisfaction and strived to improve upon common complaints.
• Investigated faulty products and took measures to ensure that quality goods were stocked on the shelves.
• Implemented an efficient budgeting system to eliminate unnecessary expenses and improve resource utilization.
• Store maintained a steady increase in sales growth by 40% over an 8-year period under my supervision.
• Represented the store brand at national conferences.

Objectives and summaries

Summary examples.

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Enthusiastic and adaptable professional receptionist with exceptional multitasking abilities and writing skills. Works well as part of a team and communicates promptly and thoroughly with staff and customers. Keeps a tight schedule and manages time in an organized and attentive manner.

Versatile service representative with proven experience in fast-paced call center environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rate.

High-energy and dedicated IT Help Desk Technician with 2 years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines. Recognized by management and colleagues as an individual who takes on challenges and new responsibilities, and gets things done right.

Exceptional multi-tasking professional with 11 years of experience in managing auto service staff.  Firm and empathetic when interacting with customers and subordinates. Dedicated to providing quality service to customers that adheres to the highest standards. A team-player who ensures that tasks are completed carefully and efficiently.

Objective examples

Experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence. Demonstrated ability to provide above-and-beyond customer service and increase secondary sales transactions by 25%.

Reliable and organized receptionist with 6 years of experience performing clerical duties in search of job position where skills in providing exceptional customer care can be utilized.

Experienced call center representative seeking employment in the sales industry, transferring skills in customer service and managing multiple accounts on a continuing basis. Demonstrated ability to exceed company sales goals and maintain a customer satisfaction rate of 99%.

Dependable and solution-focused professional with 4 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly. Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment available to work during weekends as well as holidays.

Organized and highly motivated professional with 8 years of experience in managing office staff is looking for a position with a small company where budgeting and cost-benefit analysis skills are essential.

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10 Customer Service Representative Resume Examples and Templates for 2024

Customer Service Representative Resume Templates and Examples (Download in App)

Most popular customer service representative resumes.

• Call Center Customer Service Representative
• Bank Customer Service Representative
• Bilingual Customer Service Representative
• Claims Customer Service Representative
• Call Center Representative
• Customer Service Supervisor
• Retail Customer Service Representative
• Resume Text Examples

How To Write a Customer Service Representative Resume

• Entry-Level
• Senior-Level

Call Center Customer Service Representative Resume Example

Bank Customer Service Representative Resume Example

Bilingual Customer Service Representative Resume Example

Claims Customer Service Representative Resume Example

Call Center Representative Resume Example

Customer Service Supervisor Resume Example

Retail Customer Service Representative Resume Example

Customer Service Representative Text-Only Resume Templates and Examples

• Call Center Customer Service Rep
• Bank Customer Service Rep
• Bilingual Customer Service Rep
• Claims Customer Service Rep
• Retail Customer Service Rep

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn 123 Santa Maria, San Francisco, CA 12345

A customer service representative with three years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

• Call center operations
• Communication and client relations
• Customer service
• De-escalation and conflict resolution

Professional Experience

Customer Service Representative, West Light Florists, San Francisco, CA October 2021 – present

• Field in-person and telephone inquiries from more than 100 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience
• Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
• Meet or exceed customer satisfaction goals month over month

Store Associate, Kohl’s Department Store, San Francisco, CA September 2020 – October 2021

• Supported 20 to 40 customers daily, assisted in locating products, and finalized sales transactions
• Delivered support for regular and monthly inventory processes and reconciled stock levels to ensure accurate counts
• Managed customer returns and complaints with patience and understanding

Bachelor of Science (B.S.) Marketing University of San Francisco, San Francisco, CA September 2017 – May 2021

Meera Patel (123) 456-7890 [email protected] LinkedIn 123 Franklin Pike, Nashville, TN 12345

A customer service representative with six years of experience supporting sales teams and turning cancellations into satisfied customers. Recognized for exceptional communication and interpersonal skills while interfacing with diverse clientele. Proven ability to deliver high customer satisfaction ratings.

Customer Service Representative, TUV Firm, Nashville, TN August 2019 – present

• Manage and resolve over 50 escalated customer complaints per day, processing returns, exchanges, and changes to service levels
• Train new employees on CRM software to deliver high-quality customer service
• Achieve average customer service ratings of 87%, 13% higher than the company’s average

Customer Service Representative, Dolan Call Center, Nashville, TN May 2017 – August 2019

• Provided quality customer service in a high-volume call center, processing transactions, resolving issues, and assisting with service sign-ups
• Resolved an average of nearly 500 inquiries weekly while meeting all performance milestones for speed and accuracy
• Achieved a 92% to 95% customer satisfaction rating month over month
• Client relations
• Communication

Bachelor of Science (B.S.) Marketing University of Tennessee, Nashville, TN September 2013 – May 2017

Aliya Jackson (123) 456-7890 [email protected] LinkedIn 123 Bedford Avenue, New York, NY 12345

A senior customer service professional with over 10 years of experience specializing in continuous improvement, client relations, and cross-functional leadership. A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings.

Customer Service Manager, Roland Financial, New York, NY August 2017 – present

• Interface effectively with a diverse customer base, utilize de-escalation techniques, communicate with patience and understanding, and propose ideal solutions for customer issues, resulting in a 20% reduction in cancellation rates
• Identify opportunities to improve the customer experience, deliver training to new hires on service standards, and achieve customer satisfaction scores of 91% to 98%
• Serve as the escalation point for five to 10 major customer issues per week

Customer Service Representative, Alliance Insurance, New York, NY May 2013 – August 2017

• Managed inquiries, calls, and complaints from up to 50 customers per day and achieved a top 10% customer service ranking out of over 400 representatives
• Trained over 15 call center employees on conflict resolution, active listening, de-escalation, and consultative sales techniques
• Customer success
• Process improvement
• Team leadership

Bachelor of Science (B.S.) Marketing University of Syracuse, New York, NY September 2009 – May 2013

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn Miami, FL 12345

Customer service team lead with consistent success managing teams, handling escalated customer complaints, and developing staff training programs.

Customer Service Team Lead, Amazon, Miami, FL | January 2020 to present

• Manage and motivate 15 representatives to consistently meet goals and deliver high-quality service
• Created a new hire training program that expedited onboarding by 20% and increased first-call resolution rates
• Analyzed call data to pinpoint trends and improvement areas, increasing overall customer satisfaction by 15%

Senior Customer Service Representative, Walmart, Bentonville, AR | June 2018 to December 2019

• Quickly handled and resolved customer complaints, maintaining a 94% satisfaction rate
• Mentored and guided junior representatives on company policies and customer service techniques
• Co-developed a new reporting system that made call data analysis more efficient and accurate

Bachelor of Business Administration, University of Phoenix, Phoenix, AZ

Associate of Applied Science in Business Management, Houston Community College, Houston, TX

Professional Development

Certified Customer Service Professional (CCSP), International Customer Service Association (ICSA)

Certified Call Center Manager (CCCM), Management and Strategy Institute (MSI)

Certified Customer Experience Professional (CCXP), Customer Experience Professionals Association (CXPA)

Tip: Always check that your resume has strong verbs. In this example, see how Raymond starts his bullet points with “Created,” “Quickly handled,” and other verb phrases that help show him as someone actively engaged.

Amar Singh (123) 456-7890 [email protected] LinkedIn New York, NY 12345

Bank customer service representative with a strong background in finance and accounting. Skilled at solving complex service issues, training junior representatives, and developing service policies, resulting in key gains in customer satisfaction and team performance.

• Conflict resolution
• Regulatory compliance
• Risk management
• Transaction processing

Senior Customer Service Representative, Deloitte, New York, NY | June 2017 to present

• Charged with addressing and resolving complex customer service issues
• Train and mentor a team of 10 junior representatives

Highlights:

• Motivated team to raise efficiency by 30%
• Drove a 20% reduction in escalated customer complaints
• Co-developed new service policies that increased customer satisfaction by 15%

Customer Service Representative, PricewaterhouseCoopers (PwC), Berkeley, CA | June 2016 to May 2017

• Provided excellent service to bank clients, increasing customer satisfaction by 20% and retention by 10%
• Applied broad knowledge of bank products and services, growing cross-sales by 25%

Bachelor of Commerce in Banking and Insurance, University of Texas, Austin, TX

Bachelor of Science in Finance, University of California, Berkeley, CA

Certified Bank Customer Service Representative (CBCSR), American Bankers Association (ABA)

Certified Financial Services Auditor (CFSA), The Institute of Internal Auditors (IIA)

Tip: When possible, enhance your job descriptions with relevant performance data. In this resume example, see how Amar’s steady use of percentages makes a more distinctive and eye-catching experience section.

Sarah Johnson (123) 456-7890 [email protected] LinkedIn Philadelphia, PA 12345

Customer service representative with a strong retail background. Demonstrated success in providing customer support, translating and interpreting information, and demonstrating cultural sensitivity in all interactions. Certified Customer Service Professional (CCSP) with a record of resolving customer complaints, improving shopping experiences, and increasing sales. Bilingual: Fluent in English and Spanish.

Customer Service Representative, LMN Incorporated, Philadelphia, PA | June 2018 to present

• Provide high-quality support in English and Spanish to a diverse customer base, resolving issues and answering inquiries about products and services
• Translate and interpret information between English and Spanish, facilitating staff members’ communication with customers
• Maintain cultural sensitivity in all interactions, adjusting communication style to respect different social norms and customs

Retail Associate, The Home Depot, Austin, TX | January 2018 to May 2018

• Assisted customers in both English and Spanish, improving the shopping experience for a diverse customer base
• Quickly resolved customer complaints, decreasing escalated service cases by 20%
• Explained product features and benefits, helping grow department sales by 15%

Bachelor of Arts in International Business, University of California, Los Angeles, CA

Associate of Arts in Spanish, Miami Dade College, Miami, FL

Certified in Production and Inventory Management (CPIM), Association for Supply Chain Management (ASCM)

Certified Professional in Supply Management (CPSM), Institute for Supply Management (ISM)

Fluency in Spanish

Tip: Use the profile summary to position yourself for your desired career move. In this resume example, Sarah wants to work in retail again. See how she signals this in her profile by citing her retail background, which can give her an edge over candidates with no retail experience.

Selena Ramirez (123) 456-7890 [email protected] LinkedIn San Diego, CA 12345

Dedicated customer service representative with a strong background in insurance claims processing. Recognized for managing high-volume insurance claims, improving efficiency, and reducing litigation costs.

• Claims processing software
• Data entry and management
• Reporting and documentation
• Settlement negotiations
• Team collaboration

Claims Specialist, The Home Depot, San Diego, CA | January 2018 to present

• Manage a caseload of around 100 insurance claims per month
• Liaise with insurance adjusters and claimants to negotiate settlements
• Maintained a 95% resolution rate
• Established a new claims tracking system that raised efficiency by 30%
• Decreased litigation costs by 20%

Customer Service Representative, Amazon, Seattle, WA | June 2015 to December 2017

• Handled around 60 customer inquiries and complaints per day
• Provided detailed product information and order status updates
• Maintained a customer satisfaction rate of 98%
• Co-developed a new customer feedback system that improved customer satisfaction scores by 15%
• Won “Employee of the Month” award three times for high dedication and service quality

Bachelor of Insurance and Risk Management, Indiana State University, Terre Haute, IN

Bachelor of Business Administration, University of California, Berkeley, CA

Certified Insurance Service Representative (CISR), The National Alliance for Insurance Education & Research

Associate in Claims (AIC), The Institutes

Certified Professional in Insurance (CPI), Professional Insurance Agents Association

Tip: When writing bullet points on any past job, think about what you created or improved for your team. In this resume sample, notice how much more impressive Selena’s first job description is with details on the tracking system she introduced.

Cameron Malfara (123) 456-7890 [email protected] 123 Franklin Pike, Nashville, TN 12345

A Customer Service Supervisor with eight years of professional experience, specializing in customer care, operations management, and team building. A strong history of leading diverse teams to enhance operational performance and improve the customer experience.

Customer Service Supervisor, Nashville International Airport, Nashville, TN October 2017 – Present

• Oversee daily frontline operations for a major airport, manage a team of 30+ frontline staff, coordinate daily workflows and scheduling, and provide a high-quality customer experience, including identifying resolutions to escalated issues
• Provide coaching and training to team members to build a collaborative work culture centered on safety and customer service, resulting in a 93% rating on customer surveys
• Conduct operational audits and root cause investigations to ensure the safety of team members and passengers during boarding and flights

Customer Service Supervisor, Memphis International Airport, Memphis, TN May 2015– October 2017

• Led a team of 25+ frontline team members and coordinated cross-functionally with flight attendants to deliver an exceptional customer experience, which included managing daily operations in compliance with corporate policies and service standards
• Exceeded annual customer service goals by 10% YOY by optimizing workflows, improving operational performance, and adjusting resources in accordance with customer volume

Bachelor of Business Administration (B.B.A.) University of Tennessee, Knoxville, TN September 2011 – May 2015

• Customer Care
• Operations Management
• Team Building
• Process Improvement
• Quality Assurance

Cameron Malfara (123) 456-7890 [email protected] 123 Bedford Avenue, New York, NY, 12345

A Retail Customer Service Representative with four years of experience, specializing in customer support, client relations, sales management, and communication. A strong history of interfacing with a broad range of customers to identify appropriate solutions and ensure satisfaction.

Retail Customer Service Associate, BestBuy, New York, NY October 2019 – Present

• Provide support to 25-35 customers per day, educate customers on electronics, payment plans, and rewards programs, and exceed monthly sales goals by 30%-40%
• Identify solutions to customer issues, including defective products, refunds, store credit, and achieve customer satisfaction ratings of 91%-94% YOY
• Coordinate with a team of 20+ retail sales and customer service associates to reduce customer wait times, identify appropriate solutions, and enhance daily operations

Retail Customer Service Associate, Target, New York, NY June 2018 – October 2019

• Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding
• Communicated with other local stores and departments to aid customers, resulting in a 91% customer service ranking over 12 consecutive months

High School Diploma Central Park East High School, New York, NY September 2014 – June 2018

• Retail Customer Service

To craft an impactful resume for customer service representative positions, highlight the strongest accomplishments of your professional career. Hiring managers value candidates who can communicate effectively with a range of people. It’s important to feature your communication skills prominently throughout the document. Showcasing quality metrics, such as customer satisfaction scores, will differentiate you from the competition during your job search.

1. Write a dynamic profile summarizing your customer service representative qualifications

Before crafting your summary, analyze the descriptions of the jobs you’re interested in applying for. You’ll likely notice repetitive key terms and qualifications when evaluating the postings. Your first sentence should include your title, years of experience, and three to four specializations that align with the job description. This information will show hiring managers that you’re a highly qualified candidate immediately upon opening your document.

Senior-Level Profile Example

Entry-level profile example.

A customer service representative with four years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

2. Add your customer service representative experience with compelling examples

Your professional experience section should focus primarily on your career achievements rather than simply mentioning generic job responsibilities. Hiring managers want candidates with a history of contributing to their teams and organizations. As you write your bullet points, think about your positive impact on average customer satisfaction metrics. Did you make a process more efficient or help improve the performance of your team members through training? These details make all the difference in whether or not your application makes it to the next phase of the hiring process.

Example 1 - Senior-Level

Example 2 - entry-level, 3. include customer service representative-related education and certifications.

Although your hands-on customer service experience will always be the focal point of your resume, acquiring additional certifications online can help strengthen your job application. These additional credentials show hiring managers you’re committed to improving your ability to deliver outstanding customer service, which may help set you apart from other candidates during the job search.

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Help Desk Certification, HubSpot, 2018
• Customer Service Certification, Service Strategies, 2017
• [Degree Name]
• [School Name], [City, State Abbreviation] [Dates Enrolled]
• Bachelor of Science (B.S.) Marketing
• Temple University, Philadelphia, PA September 2012 – June 2016

4. List key skills and proficiencies for customer service representatives

When applying for a position, the right combination of keywords is critical for getting past any applicant tracking systems (ATS). An ATS may only highlight a resume with enough keywords and the right action verbs, so a hiring manager may never see a resume that lacks the necessary phrases.

An ATS crawls through your resume, looking for specific keywords and phrases. Your resume goes to the bottom of the pile if it doesn’t find them. If it does have a good selection of keywords, it goes right to the hiring manager for consideration. Because your resume must pass both automated systems and excite the person behind the firewall, designing a resume that naturally includes these phrases is important. The more keywords you work into your resume text, the more likely you will land an interview.

How To Pick the Best Customer Service Representative Resume Template

When selecting a resume template, prioritize organization and readability over style.

Although many modern templates may be tempting, colors and graphics can often distract hiring managers from your work experience and professional achievements. In most instances, it’s better to choose a straightforward template, as the strength of your content will always be the determining factor in whether or not you receive an interview.

Frequently Asked Questions: Customer Service Representative Resume Examples and Advice

What are common action verbs for customer service representative resumes -.

Getting stuck on what action verbs to use during the resume-building process is easy. Sometimes only certain verbs convey your professional experience accurately. Using the same words repeatedly might cause your content to appear stale or monotonous to the reader. We’ve compiled a list to aid you in differentiating your usage of action verbs throughout your bullet points:

How do you align your resume with a job description? -

Customer service positions may be more competitive over the next decade. The Bureau of Labor Statistics predicts these jobs will shrink by 4% over the next 10 years. Automation technology plays a significant role in the expected change. More companies are allowing customers to handle frequent tasks like returns or exchanges through a bot or web portal. With less need for human oversight on standard procedures, companies may be adding fewer customer service jobs.

Carefully tailor your resume to the job description to differentiate yourself from the applicant pool. In addition to including appropriate keywords, show hiring managers examples of you using these specific skill sets throughout your career. Instead of simply saying you’re familiar with de-escalation techniques, consider using an example that showed you employing this skill to retain an at-risk account. These insights will make a much more lasting impression on the reader and increase your chances of landing the interview.

What is the best customer service representative resume format? -

Use a reverse chronological format when crafting your customer service representative resume. This format will feature your most recent achievements at the top of your document. It’s best to avoid using a functional resume format in most instances, as this approach emphasizes skill sets without providing context or specific accomplishments for the hiring manager.

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While not every company will require a cover letter, keeping one on hand for those that do is good. The most significant benefit of submitting a cover letter is that it allows you to mention something about the company you’re applying to and why their reputation excites you for the role. Show hiring managers that you’ve researched beforehand, demonstrating that you’re genuinely interested in the position. Read our customer service and call center representative cover letter guides for more insights.

Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

Check Out Related Examples

Call Center Representative Resume Examples and Templates

Customer Service Supervisor Resume Examples and Templates

Retail Customer Service Representative Resume Examples and Templates

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• Customer Service Resume

30+ Customer Service Resume Examples

A customer service resume is your first and most important communication with a prospect employer. It is the very element that can win you an interview for the position of a customer service representative in the organization of your choice. Hence, it is crucial to build a resume that is unique and effective.

Table of Contents

• 1 Customer Service Resume Examples
• 2.1 Customer Service Expertise
• 2.2 Career Achievements
• 2.3 The Ability to Communicate
• 3 Customer Service Resume Templates
• 4 Customer Service Resume Samples
• 5 The Functional Resume
• 6 The Combination Resume
• 7.1 It Allows You to Add Your Creative Spin to Your Resume
• 7.2 It Makes Your Life Easier
• 7.3 You Get to Sell Yourself Better
• 7.4 Everyone Uses Them
• 8 When to Use a Template
• 9 Using a Resume Template the Smart Way

When we say unique and effective, we mean it should be:

• It should include all the professional milestones achieved by the applicant in the field of customer service.
• It should be brief, and targeted to address the job description of the position applied for.
• Visually appealing. Complete with proper headings, appropriate line spacing, and legible font.
• Properly formatted. A customer service resume should be formatted either on the combination or functional resume format.

Customer Service Resume Examples

Key Elements of a Customer Service Resume

When building a customer service resume one need to be aware of what the employers are looking for. It is one thing to brag about your skills and another to be able to portray them as valuable for the potential employer. Looking at it from the employer’s point of view the following things will make your resume an exceptional one:

Customer Service Expertise

A job seeker is mostly aware of the skills they possess. However, listing down the skills alone is not as effective as creating a strong skills base that qualifies as your relevant expertise on the job. How do you achieve that? Go through your current resume and strike of any skill that does not pertain to customer service.

List the skills down as your expertise. It is imperative to bear in mind that the skills you shortlist need to add value to your rapport.

Career Achievements

There may be countless times where you as a customer representative managed to uproot the cause of your customers’ troubles and provided them with adequate solutions to get through it – make these instances the highlight of your career. List them down as your achievements. They are proof that you posses the expertise and skills to excel in your chosen field of customer service.

The Ability to Communicate

Being a customer service representative is all about good communication. One cannot expect a person who is socially shy or awkward to excel as a customer service representative. You have command over communication techniques like clarification, negotiation , summarizing, and paraphrasing? It needs to show on your resume.

Adding these elements to your customer service resume will make it stand out among others and eventually create a better opportunity for you to land an interview. However, if your skills and achievements are not synchronized with the expectation of the potential employer, your resume will not be as effective as it should be. When the employers mull over the decision to hire you or not, they look for how you in your individual capacity can promote the aims of the company.

Customer Service Resume Templates

For the matter, your resume needs to highlight whether you have the capability to extend exceptional customer services that outshine their competitors and promote the company’s business simultaneously. These qualities may include:

• The way you win over your customers.
• Your efforts to ensure your customers have a positive experience with the company.
• How you treat your customers making them feel accepted, welcomed, and valued.
• Your ability to judge your customer’s mindset and strategizing accordingly
• How you impart the information to the customers – keeping it relevant, clear, and concise.
• Your self control. Being patient, respectful, calm, and courteous at all times.
• Understanding the wants and needs of your customers.
• Standing up to the problems of your customers and going lengths to ensure they are timely resolved.
• Having sound knowledge of the company’s products and services.

It is obviously impossible to list down every single skill you have pertaining to your customer service experience. Therefore, you need to ensure that the contents of your resume at least clearly outline that you:

• Are responsive to your customers’ requests
• Actively listen to what they want to tell you
• Pay attention to their needs
• Maintain professionalism at all times while interacting with the customers
• Meet and greet your customers properly , and make an extra effort at being polite
• Make the customers realize that you work for them and are taking every necessary step to accommodate their demands
• Will not hesitate to go an extra mile to facilitate the customer
• Hold the customers at utmost priority

What started as a simple list of elements important for a customer service resume to stand out has now developed into a complex web of outsmarting the employer by carefully incorporating skills and qualities into a resume that impresses at the very first sight.

Obviously creating a resume like that does not come easy. There’s a lot to consider – from the wording to the formatting. This has led to professional resume writers earning good dollars for resume creation and makeover.

But why would you spend a three figure amount on something that you can easily find online?

Our website provides a myriad of properly designed and professionally written resume templates for job seekers in the customer service industry. These templates are created keeping in mind the applicants’ perspective and employers’ expectations – sufficient to provide users with a clear idea of what to include in the resume.

Our customer service resumes are built using both, the functional and the combination approach of resume writing.

Customer Service Resume Samples

The Functional Resume

A functional resume highlights your capabilities. What you’re good at, such as managing, coaching, or hiring. Your chronological work detail is included in this resume format but it is usually summarized towards the end of your resume with more emphasis being laid on your skills.

The Combination Resume

Using this format you get to list down your most relevant qualifications on the top. The past employment details take precedence over skills in this particular format by being outlined right below the qualification. This format does not particularly help customer service job seekers who qualify as frequent job hoppers or the ones who have irrelevant work experience in the past.

Why Use a Customer Service Resume Template?

We’ve already pointed out above that a resume template is far less expensive than a professional resume makeover, but the benefits of a customer service resume template do not just end here. There’s more:

It Allows You to Add Your Creative Spin to Your Resume

Truth is that no one knows you and your capabilities more than you (well maybe your mother does! but that’s not the point here). Even when you communicate everything about yourself and your skills to the professionals responsible for creating your resume for you, there will be something or the other that’s left out. Resume template is a tool that provides you with a skeleton that you need to beef up with relevant content that pertains to your experience and expertise as a customer service representative.

You have the liberty to draft to make your resume as unique as you want taking hints and ideas from an already prepared resume.

It Makes Your Life Easier

Most people are not fond of shortcuts but if it’s saving your time and taking you to your destination, then why not? It is important to note here that not all resume templates available online are up to date. Most of them use outdated styles, formats, and redundant words, which make it easier for employers to figure out that a template was used. That will not work in your favor!

Always make sure the template you pick is free of clichéd formatting or simply pick one from the ones at our website. We provide the latest resume formats and templates for you to work on.

You Get to Sell Yourself Better

Your resume is basically an advertisement that markets your services to the potential employer. You know what you’re good at and you know what can get you the job. The template provides you a basic format of what the end resume should look like. You can make as many alterations and additions to it as you want. Highlight what you want the hirer to see. This does not mean typing “CUSTOMER SERVICE EXPERTISE” just the way we did here.

You need to get an insight of how professional hirers pick out relevant aspects of your skills from in between the lines. You need to place those relevant elements strategically into your resume. Something our templates will definitely give you an idea of.

Everyone Uses Them

If you thought the professional resume writers start from a blank page every time a client approaches them for creating their resume – you’re wrong. They’re into the business of building CVs and can’t afford to waste their time on creating one from scratch every time. What do they do? They use templates too! When professionals can do it, why can’t you?

When to Use a Template

So when exactly do templates help you the most? We’d say all the time! However, there are certain circumstances where a customer service resume template can help you more than at other times. Check out the following list of situations:

• When you do not know where to start from a template can provide you with a good head start. This is especially useful for entry level candidates who are unsure on what to include in their resumes.
• When you are short on time. We’ve already discussed that a template tends to save your time. All you need to do is replace the contents with your personal details. Some may argue over the fact that compiling everything you know about your capabilities may prove overwhelming and time consuming; but with the template you already have the direction you need to go in.
• When you do not want to start off on a blank page. Creating a resume from scratch can be an ordeal. Proper formatting and structuring of the document can take up precious time that could be invested in distilling the information that you need to include in the resume. That’s when you use a customer service resume template.

Using a Resume Template the Smart Way

Using a template makes creating a resume quick and easy but there’s a downside too – your resume looks just like the other resumes. The trick for the resourceful use templates is to add personal touches to it. Here are three tips to help you accomplish that:

• Don’t just stick to it; take the liberty to personalize it. If you don’t like the font, change it. If you think a border will make it look more visually appealing, add one. Think a divider can help with better space utilization, go ahead and use it. The template should be your idea generator. Take it as a guideline to creating a unique resume.
• Look for something different. Everyone would be headed off to Google Docs and Microsoft Word to find a customer service resume template for themselves. There’s a high probability most of their resumes will look exactly the same. Find a source, a template that is less commonly used than others (like the ones we have).
• Be creative. It’s not necessary to stick to just one template when you can make one that’s entirely your own. Pick out several different templates to gather ideas. Pick out elements from them that appeal to you the most or can make your resume look crisp and professional. Create something that is unique and cohesive – trust us, it’ll impress the hirers. Don’t forget to use an attractive font!

The whole idea of providing you with effective customer service resume templates is to help you get started on the journey to create an exceptional resume that fulfills both purposes:

• Creates a great first impression on anyone who takes a look at it
• Gets you that job interview you had your eyes on

Using our templates you can easily achieve both purposes. Just be mindful about the basics of resume writing:

• Be specific
• Don’t stuff the content with keywords
• And use numbers and statistics wherever possible!

Why don’t you start off with it today?

More Templates

Reference Page Templates

College Resume Templates

Acting Resume Templates

Curriculum Vitae Templates

10 Customer Service Representative Resume Examples for 2024

Creating a good resume for a customer service representative job will help you get noticed. In this article, we share sample resumes and key tips. Learn how to highlight your experience and skills. Find out what hiring managers look for in resumes. Make your resume clear and focused.

• 17 Aug 2024 - 1 new section (Showcase leadership and growth) added
• 09 Aug 2024 - 1 new resume template (Lead Customer Service Specialist) added
• 26 Jul 2024 - 1 new section (Tailoring your resume for company size) added

  Next update scheduled for 21 Sep 2024

Here's what we see in top customer service resumes.

Show Impact With Numbers : The best resumes show impact with numbers. For example: reduced customer complaints by 20% , increased customer satisfaction to 95% , handled 50+ calls per day , and cut waiting time by 30% .

Match Skills To The Job : Include skills on your resume that you have and are mentioned on the job description. Some popular ones are CRM software , ticketing systems , data entry , multitasking , and reporting tools . But don't include all of them, choose the ones you have and are mentioned in the JD.

Highlight Problem-solving : You should show how you solve problems. Use phrases like resolved customer issues or provided solutions . This shows hiring managers you can handle difficult situations.

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Customer Service Representative Resume Sample

Find out how good your resume is.

ummm here it is

Get your resume scored

Want to know if your resume stands out for customer service roles? Our resume scoring tool gives you a clear picture of where you shine and where you can improve. It checks for key skills and experiences that employers in customer service look for.

Upload your resume now for a quick, unbiased assessment. You'll get a score and tips to make your application stronger. This feedback can help you land more interviews and move forward in your customer service career.

Education placement on resume

Place your education section after your experience if you are actively working or have been in the workforce for a while. This shows you have practical skills and knowledge. If you handle customer queries, mention any specific training or certifications you have received that showcase your ability to serve customers effectively.

For recent graduates or those currently studying, list your education at the top. Highlight courses or projects related to customer service, such as conflict resolution or communication skills. These are directly relevant and show your potential as a customer service representative.

Highlight relevant skills

For customer service roles, highlight your people skills and problem-solving abilities. Use examples like 'Handled 50+ customer queries daily' or 'Resolved complaints with a 95% satisfaction rate.' These facts show how you apply your skills.

Senior Customer Service Representative Resume Sample

Ideal resume length.

As a hiring manager, I always recommend you keep your resume concise. For a customer service representative role, aim for a single page. This helps you present your most relevant experience clearly without overwhelming the person reviewing your application. Especially for those early in their careers or with less than a decade of experience, one page is often enough to show that you can prioritize your accomplishments effectively.

If you have more than ten years of experience or are applying for a senior position, consider extending your resume to two pages. Focus on readability, ensuring that your strongest qualifications are on the first page. You should not reduce font size or margins to fit more content; it is better to organize your information more efficiently or choose a more space-effective template instead. Remember, clear and direct communication is key in customer service, and your resume should reflect that ability.

Junior Customer Service Representative Resume Sample

Showcase technical proficiency.

Customer service now often uses technology for chat, email, and phone calls. Show that you have good skills with common software like CRM systems and help desk platforms. If you're new to this work, list any relevant tech training you have. These details can help you stand out.

Customer Service Representative with Technical Support specialization Resume Sample

Optimize for ats.

When you apply for a customer service representative position, your resume will likely be screened by an Applicant Tracking System (ATS). You should ensure your resume is ATS-friendly to increase your chances of getting noticed.

• Use simple fonts and standard headings like 'Experience' and 'Skills'.
• Include keywords from the job description. For example, if the job posting mentions 'customer satisfaction' or 'CRM software', use those terms in your resume.

Aspiring Customer Service Representative Resume Sample

Tailoring your resume for customer service jobs.

When you apply for a customer service role, it's important to show how your past experience and skills directly align with what the job needs. Your resume should clearly highlight your relevant capabilities and achievements to catch the attention of hiring managers. Here's how you can tailor your resume specifically for these positions.

• Emphasize your communication skills by listing specific examples where you effectively handled customer inquiries and resolved issues. Mention any experience with CRM software.
• Showcase your problem-solving abilities by describing a situation where you successfully navigated a difficult customer service scenario. Include the outcome to highlight your effectiveness.
• If you're transitioning from another field, identify experiences where customer service was part of your job. For example, if you worked in retail, list instances where you provided exceptional customer support or dealt with returns and exchanges.

Customer Service Manager Resume Sample

Key skills for customer service resumes.

When you apply for a customer service role, it's important to highlight the right skills. Focus on the hard skills that show you can do the job well. Here are some of the top skills you should consider including:

• Customer relationship management (CRM)
• Technical proficiency
• Order processing
• Issue resolution
• Product knowledge
• Report generation
• Billing inquiries
• Multi-line phone systems
• Live chat support

Avoid trying to list every skill you have. Instead, choose the ones that match the job you want. If you're skilled in CRM software , make sure you include it. Many companies use these systems to manage customer interactions. Are you great at issue resolution ? Customers appreciate quick help when they have a problem. Show that you can provide it.

Put these skills in a dedicated section on your resume. This makes it easy for hiring managers to see what you can do. It also helps with Applicant Tracking Systems (ATS) which many companies use to scan resumes. These systems look for specific skills, so including them can help ensure your resume gets noticed.

Customer Experience Specialist Resume Sample

Showcase leadership and growth.

When you apply for a customer service role, showing that you've grown in your career can make a strong impact. If you've had the chance to lead a team or were recognized with a promotion, it's important to feature this on your resume. Here's how you can do it:

• Include the title of any leadership roles you've held, like 'team lead' or 'senior customer service rep.' This shows you've been trusted with more responsibility.
• If you don't have a formal title change to show, think about times you were given leadership tasks. For example, were you asked to train new staff or lead a project? Mention these moments.

Use clear language to describe your leadership experiences. Here are two examples:

• 'Promoted to team lead for meeting high customer satisfaction scores consistently.'
• 'Selected to train new hires due to exceptional product knowledge and communication skills.'

Lead Customer Service Specialist Resume Sample

Quantify your impact.

Using numbers to show your impact as a customer service representative can make your resume stand out. Numbers help hiring managers see the exact value you bring to a role. Here are ways to think about your experience:

• Consider the number of customer inquiries you handle daily. This shows your ability to manage volume and maintain performance.
• Reflect on any feedback scores, such as customer satisfaction ratings . Even an estimated average can demonstrate your dedication to service quality.
• Did you implement a new process that led to time savings for the team or faster issue resolution for customers? Estimate the percentage of improvement.
• If you’ve had a role in reducing the number of customer complaints , calculate the decrease. This could be a monthly or yearly comparison.
• Think about the sales targets you’ve met or exceeded, which directly shows your contribution to the company's success.
• Have you trained other team members? If so, indicate the number of people you trained, showcasing leadership and knowledge-sharing.
• When you have contributed to a decrease in average handling time or improved first call resolution rates , these are strong performance indicators.

Remember, even if you are not sure of the exact numbers, an educated guess that reflects your impact can be effective. Be ready to explain how you arrived at these estimates during an interview.

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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

To provide a safer experience, the best content and great communication, we use cookies. Learn how we use them for non-authenticated users.

Customer Service Representative Resume Samples

Customer Service Representative provides information about product and service to the customers. To target on providing excellent customer service, the CSR undertakes the following tasks –managing large amount of inbound calls , generating lead sales, identifying and assessing customer needs, building sustainable relationship with customers , providing accurate information by employing right tool, handling customer complaints , following communication procedures and engaging customers in an interactive manner.

The major skills depicted on the customer service representative resume indicate – proven work experience, strong phone speaking skills, familiarity with CRM systems, customer orientation skills, excellent presentation and communication skills, ability to multitask, and active listening skills. While a high school diploma is considered mandatory, most of the customer service representatives hold a degree in the respective field.

• Resume Samples
• Customer Service
• Customer Service Representative

Junior Customer Service Representative Resume

Objective : Dedicated Junior Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed company expectations. Reliable and driven, with strong time management and prioritization abilities.

Skills : Microsoft Word, Excel, Outlook, Access, PowerPoint, Oracle, Intranet Internet, Horizon, Dynix And Web Reporter

Description :

• Receiving general requests and inquiries via telephone, walk-in, e-mail and regular mail from customers regarding high bills, low pressure, leaks in mains or lines, final bills, connecting or disconnecting of service, transfer of accounts, or refunds of deposits, processing the requests and inquiries with tact and politeness.
• Investigating the complaints of excessive water bills or reports of low water consumption in the field.
• Checking buildings for leaks in plumbing, operating leak detection and portable test meter, estimating charges where defective or stopped meters are discovered, crediting the customer accounts according to departmental rules and regulations.
• Performing a wide variety of clerical tasks in the office in maintaining records of customer contacts, checking bills for lack of payment, or maintaining service records.
• Compiling various statistics and reports regarding meter reading, vehicles, and other district-related activities.
• Assigning and dispatching the work to subordinate employees, performing sub-meter inspections and service verifications.
• Performing connects and disconnects of meters and other field activities related to the transfer of water and sewer service.

Senior Customer Service Representative Resume

Summary : Senior Customer Service Representative with over 9 years of experience. Excels in fast-paced, changing work environments. Self motivated, hard working and flexible scheduling. Quick study for new products, services and policies. Endeavors to conform to and exceed the standards set by management.

Skills : 55 Wpm, Proficient In Microsoft Office, Multi-line Phone Operations, And General Office Equipment.

• Building relationships with buyers providing information on different products to increase sales and satisfy customers needs.
• Responsible for customer RMA claims and coordinating with the factory to assure the claim is resolved in a timely manner.
• Managing eight OEM accounts and two distribution accounts utilizing "quote tool" an internal web-based program to create and manage quotes and Lawson M3 ERP software to check stock, manufacturing history, cross reference, manufacturing feasibility, manage open orders, retrieve PO documents and entering orders.
• Coordinating with multiple factory locations using an excel spreadsheet to monitor the status of open POS weekly which reduced the amount of late deliveries.
• Assisting the receptionist as part of a rotating shift to answer all incoming calls and provide assistance over the phone and in person.
• Organizing the workflow between the customer, logistics team and the factory which reduced internal delays and improved customer delivery.
• Processing customer orders including entering orders in Lawson M3 ERP software, providing order acknowledgment, retrieving shipping documents, and tracking information.

Call Center Customer Service Representative Resume

Headline : Aggressively motivated Call Center Customer Service Representative with 5 years of experience seeking a secure position in a reputable facility where I am able to utilize my organizational skills and experiences.

Skills : Training & Development, Customer Service, Clerical, Outlook, Word, Quickbooks, Excel, Management, Server

• Created engaging, memorable service interactions with our members on inbound calls, chat, email and other emerging channels.
• Used the systems, tools and policy procedures to serve as a balanced advocate for both the customer and Jack Threads.
• Met or exceed all monthly scorecard expectations: quality assurance score of 2.0 or higher and contacts per hour of 810 contacts per hour.
• Built a strong understanding of our product offering and help customers build new looks and outfits from our available brands.
• Worked collaboratively with peers to present trends regarding website issues and customer request.
• Demonstrated a professional and accountable behavior. 
• Maintained the vendor contact to investigate discrepancies and provide information in non-routine situations.
• Responded to more than 70 inbound service calls daily, assisting customers with the resolution of various malfunctions.

Objective : Junior Customer Service Representative with 4 years of experience looking to acquire a career form the use of my knowledge of effective communicating skills and a vast interest in the field of communication used in a versatile way.

Skills : Supervisory Ability, Excellent Phone Etiquette, Writing, Multi-task Management, Exemplary People

• Holding the highest ethical standards and maintaining the valued trust of our customers and communities.
• Serving the consumers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence).
• Providing customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs.
• Delivering exceptional service to our customer by going out of the way to please them.
• Providing the first call resolution, while following strict procedures that meet compliance guidelines.
• Identifying and offering the customers the products and services they need and want to succeed financially.
• Maintaining the great communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies.
• Navigating multiple computer systems, applications, and utilize search tools to find information.

Customer Service Representative (Entry level) Resume

Objective : Detail-oriented Customer Service Representative with one plus years of experience with strong working skills and the ability to learn concepts quickly. Hard-working, looking to apply my education and experience to a job.

Skills : Cash Register, POS Managing Employee Scheduling And Paycheck Distributing Microsoft Word 40 Wpm, Microsoft Excel, Microsoft PowerPoint

• Effectively managing the written inventory (including opening, closing, and updating cases).
• Extensive knowledge of CMS guidelines including required compliance measures.
• Educating the members on their insurance coverage through BCBS medicare advantage.
• Analyzing the claims information for providers with improperly processed claims or missing payments.
• Servicing providers and members on claims adjustments processes and benefits information.
• Keeping abreast of constantly-changing, complex information.
• Staying up-to-date about new and changing laws and regulations that pertained to the healthcare industry and customer benefits.
• Protecting the company's financial interests. Limited and minimized the financial risk to the organization in medical claims processing, handling, and adjustment.
• Setting appointments and confirming appointments with customers.

Receptionist/Customer Service Representative Resume

Objective : Results-oriented Receptionist/Customer Service Representative with more than 3 years of progressive accomplishments in executive and administrative assistance. Dependable achiever, with ability to support complex, deadline-driven objectives. Team Player, Flexible, Excellent leadership qualities.

Skills : Microsoft Office, Microsoft Excel, Microsoft Outlook, Multiple Window Use, Accuracy, and Patience

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Addressed and resolved customer loan complaints empathetically and professionally.
• Processed payments refunds and record important customer data, update record customer information, de-escalate calls via active listening to identify needs and provide timely solutions.
• Gathered and verified all required customer information for tracking purposes.
• Collaborated with internal departments to find a resolution/further research on a customers account.
• Assisted customers with title information and modification using Dealertrack title management system.
• Received 18 shared success awards - compliments escalated to the office of the president as a result of an excellent customer experience.
• Cultivated an exceptional company standard of professionalism and empathy by troubleshooting critical issues.

Customer Service Representative (CSR) Resume

Summary : Motivated Customer Service Representative with 18 years of experience, dedicated to maintaining customer satisfaction and contributes to company success goals. Proven ability to empathize, establish rapport with clients and exceeds expectations.

Skills : Training & Development, Office Applications, Compliance Management, Conflict Resolution, Data Analysis, Data Entry, Executive Support, Risk Management, Communication Relations, Coaching

• Using tools and resources to build customer loyalty and keep customers in the T-mobile family by reselling the t-mobile brand.
• Proficiently handling calls within various skills as determined by business needs.
• Assisting leadership in providing support to representatives when needed.
• Providing constructive feedback and best practices to representatives based on observations to enable increased productivity, self-confidence and independence.
• Consistently meeting/exceeding the team and departmental goals and business objectives.
• Using different tools and resources to identify and trend behaviors to improve individual and team performance.
• Addressing and resolving the customer product complaints empathetically and professionally.
• Gathering and verifying all required customer information for tracking purposes.
• Accurately documenting, researching and resolving the customer service issues.

Customer Service Representative/Team Lead Resume

Headline : Customer Service Representative/Team Lead with 6 plus years of experience is seeking to obtain a challenging permanent position in an environment that offers a greater challenge and the opportunity to help the company advance efficiently, and productively. A position with a reputable organization that will benefit from my strong Customer Service skills and outstanding performance as well as contributes to my developing career.

Skills : Public Speaking, Community Engagement, Public Advocacy, Small Group Communication And Social Work, Accountable, Self- Starter, Enthusiastic, Optimistic, Motivator, Flexible, Team Building And Goal Oriented.

• Yielded to policies, procedures, and guidelines to protect both the customers and Wells Fargo.
• Exceeding the sales goals by influencing customers to learn about products/services that will benefit them.
• Resolving customer inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate.
• Generating a connection and develop a rapport with customers to provide outstanding, personalized service.
• Resolving customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.
• Collaborating with other business units to retain accounts that might otherwise have been canceled.
• Following quality control procedures to ensure accuracy before delivering completed jobs to the client.
• Handling the client sensitive material including time-sensitive, confidential and urgent requests.
• Tracking any client reported issues and creating a reasonable resolution in a timely manner.

Customer Service Representative Resume

Headline : Experienced Customer Service Representative with over six years of experience in a high pressure and fast-paced professional environment. Motivated team player aiming to provide superior customer service above and beyond expectations. Demonstrates the ability to establish and document rapport with customers in an inbound and outbound call center.

Skills : Billing, Excel, Lotus Notes, Marketing, Microsoft Word, Marketing Research, Typist, Customer Relations, Social Media, Customer Service, Switchboard Operations, Sales, Training, Supervising

• Compiled and memorized HIPAA in order to correctly verify providers and patients which saves the company from fines and penalties.
• Carefully researched patients and providers account for errors or adjustments to prevent fraud for the company, and accuracy for patients to ensure they save money, and are not being overcharged the contracted rate.
• Responsible for collecting and processing account upgrades, and also collecting past due balances by credit card.
• Greeted every customer promptly documenting and answering all questions completely to maximize service opportunity and one call resolution which assists in improving service levels.
• Maintained up to date knowledge of dental updates, product and system enhancements, and procedure and processing policies.
• Listened attentively to caller needs to ensure a positive customer experience, and strives for a quick resolution, and customer satisfaction.
• Handled 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and secure group contracts.

Objective : Customer Service Representative with an extensive experience in sales and the customer service environment; which includes generating new prospects, training existing customers, troubleshooting technical problems and managing/tracking returns. Organized, critical thinker, creative, good communicator, thrives in pressure, excellent writing skills, notable positive rapport with customers, fearless in asking for a sale.

Skills : Proficient In Microsoft Word, Excel, PowerPoint, Access, Internet, Quick Learning Ability, Ability To Multi-task And Communicate Clearly And Effectively. Problem Solving And Customer Relations.

• Providing accurate information about client products and services to the caller and educating the callers on how to use client products and services. 
• Handling the customer calls, despite the degree of difficulty, in a courteous and business-like fashion. 
• Performing data entry on tracking systems for recording call notes, questions, and suggestions.
• Providing excellent quality customer service and other duties as assigned. 
• Attending regularly scheduled video conferences for team meetings and one on one coaching. 
• Adhering to Company attendance, punctuality, and meal and rest break requirements. 
• Maintaining the concentration and focus in order to meet performance goals. 
• Reacting positively to an ongoing, changing environment 
• Demonstrating the ability to handle pressure when attempting to meet deadlines and performance goals. 

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WTO / Human Resource / Resumes / 34 Perfect Customer Service Resume Examples

34 Perfect Customer Service Resume Examples

A Customer Service Resume is an official document used by job applicants to overview their relevant skills, professional qualifications, and experiences. 

It also summarises an applicant’s achievements. It is used by hiring managers to see if an applicant is a good fit for the open customer service position.

Customer service jobs are highly competitive. Recruiters receive several applications for a single position. It attracts applicants with various backgrounds both inside and outside of the customer service industry. Resumes help highlight the main qualities and skills the reciter is looking for. The competitive nature of the industry requires recruiters to scrutinise the applications they receive closely.

This resume’s primary purpose is to distinguish applicants from other individuals who respond to the job opening. It shows how applicable an applicant is to the employer. It also makes it easy to organize an applicant’s skills and work history . A strong resume sells the applicant’s most vital skills and accomplishments.

It grabs the recruiter’s attention and helps ensure that an applicant is considered for the open customer service position. It also makes a quick and lasting first impression on the recruiter. Often a resume for customer service reflects an applicant’s self-confidence.

Templates to Help You

How to Write a Customer Service Resume

An applicant considering a position in customer service should understand how to write a resume for the role. Writing this resume will help ensure that the applicant provides adequate details. It will also ensure that each detail of the resume is relevant.

The following is a guide with examples on how to write a resume for customer service:

Study the job description

The first step an applicant should take before writing a resume is to review the job description . The applicant should identify the critical skills that the hiring manager is looking for from the job posting and description.

The duties and responsibilities that the applicant has experience in and are indicated in the job description should also be identified in the resume. The resume for  customer service should contain relevant past experiences in the duties identified and between four to six skills indicated in the applicant’s description.

Research the position

Secondly, an applicant should research the duties and responsibilities of the position, especially if it is new to the industry or the indication is going through a career change. The research will provide the applicant with a clear understanding of the employer’s expectations of the individual occupying the position. The applicant can use the information gathered to include to create a resume that caters to the need of the role.

Include your soft and hard skills

This resume should contain hard and soft skills gained by the applicants in previous positions. These skills should be relevant to the duties and responsibilities the applicants will be required to carry out in the position. Understanding these skills helps communicate the applicant’s capabilities to the employer.

Hard skills are the measurable abilities of the applicant, such as the ability of an individual to use a specific kind of software. The applicant should list hard skills relevant to the customer service job that can be applied to the role.

The hard skills that an applicant may indicate in the resume can include:

• Computer skills (Mac or Pc)
• Typing skills
• Knowledge of a product or service
• Mathematical skills
• Ability to speak multiple languages
• Support center
• Ability to use email, Blaze desk, C-Desk, excel, Live Chat, headphones and microphones, Microsoft office suite, outlook, and Zendesk/Talkdesk

Soft skills are abilities that interpersonal skills. They relate to how the applicant works and interacts with other people. They are harder to measure. They provide the hiring manager with more information on the applicant’s professionalism as a customer service employee.

When indicating soft skills, the applicant can include abilities like adaptability, attentiveness, conflict resolution , decision making , creativity, focus, empathy, dependability, leadership skills , negotiation, politeness, persuasion skills, quick thinking, time management, positivity, willingness to learn, up-selling ability to under pressure, closing ability active listening and responsiveness.

Additional skills can also be included in an applicant’s resume. They will help strengthen the resume and increase the applicant’s chances of being considered. These skills will apply to any customer service position an individual is applying for.

The additional skills include the following:

• Communication skills: The applicants should highlight an ability to communicate clearly and politely to customers about any problems they may be having with the product or service. Applicants should remember that proper communication skills are central to customer service. Outlining communications skills in the resume will show the hiring manager that the applicant can cater to customers’ needs.
• Technical skills: The resume for customer service should highlight the applicant’s ability to use specific software necessary for the position as an example of how competent the applicant is. The job posting will contain the type of software or technical skill the applicant must have. Technical skills help make the applicants’ jobs more accessible or more organised. They also help speed up the services offered to customers.
• Interpersonal skills: Interpersonal skills are also crucial in the customer service industry. Hiring managers require customer service representatives to be friendly and sociable to de-escalate problems with customers should they arise. Indication of this skill in an applicant’s resume shows the hiring manager that the candidate can win over new customers.
• Problem-solving: The applicant should indicate problems solving skills in the resume. Customers reach out to customer service when they experience issues with the product or service. Hiring managers need representatives who can develop quick, creative solutions to their customer’s problems. Employees who do well usually gain the trust of both the employer and the customer.

Add the three Ps

Three critical qualities must be evident to any individual applying to work in the customer service industry. These qualities are known as the three P’S. Hiring managers and employers are likely to look for an indication of the three P’s when selecting a candidate.

The three P’s comprise the following:

• Professionalism: The resume for customer service should demonstrate the applicant’s professionalism. Professionalism speaks to how a customer service representative relates with customers during heightened situations such as immature or upsetting behavior.  Hiring managers are interested in applicants who use their professionalism to keep customers satisfied to ensure that they remain loyal to the company
• Patience: A high-quality service provider should be able to exercise patients with customers. Customer service providers will come across people who will respond differently to them. Flexibility and creativity should be used to deal with demanding customers. Hiring managers are interested in applicants who can use patience to cater to all kinds of customers in need of the company’s services or products.
• People-first attitude: The resume for customer service should reflect the applicants’ people-first attitude with real-life examples. It helps show the hiring manager that the applicant can connect with customers. In addition, the resume should show that the applicant understands that the customer is at the centre of ‘customer service.

Include the relevant duties

The applicant should highlight customer service-relevant duties in the resume. The duties will vary depending on the job title. Indicating duties relevant to the position helps show the hiring manager that the applicant can meet the company’s expectations.

The applicant may include duties such as the following:

• Recording customer information and maintaining their accounts
• Processing customer adjustments and  overseeing their accounts
• Making product or service recommendations to customers based on their needs and preferences
• Manage a team of customer service representatives and ensure they meet quotas set by the company
• Adhering to communication guidelines, policies, and procedures
• Making adjustments to customer accounts, such as upgrades
• Handling and solving customer complaints
• Communicating with customers via various channels like email or phone calls
• Ensuring customer satisfaction
• Assisting customers in basic activities like placing orders, exchanges, and facilitating refunds
• Manage product recalls
• Maintain customers records using sales computer technology
• Attract potential customers
• Educate customers about deals and promotions

Create a work experience section

The resume for customer service should list the applicant’s previous work experiences . The experiences should relate to the position the applicant is applying for. The list should be arranged in chronological order to ensure a clear timeline. The applicant should include s short description of the duties carried out in the previous position. The list will provide the hiring manager with an overview of the applicant’s general achievements.

Some Last Minute Tips

Writing a compelling resume can lead to an applicant’s consideration for an interview. An applicant should always aim to improve the resume to ensure it is effective. Making updates, for instance, can help increase an applicant’s chances of obtaining the position.

The following tips may also be employed to make the customer service resume effective:

Resume objectives are a saviour

Resume objectives help show the hiring manager the applicant’s career goals.  The applicant’s objectives should be between two to three sentences long to ensure they are brief. Indicating the objects helps catch the recruiter’s attention and acts as a pitch for the applicant.

Strong customer service skills

The applicant should ensure that skills related to the position are indicated throughout the resume with proper examples. It will help in enabling the applicant to impress the hiring manager. It will also help support other aspects of the resume, such as experiences and objectives. The role applicant is applying for in the customer service industry will determine what skills are indicated in the resume.

Action verbs for emphasis

The use of action verbs should be employed to help enable the applicant’s resume to stand out from others. They can also help strengthen the applicant’s resume. The action verbs should be carefully selected to ensure that they are at the center of what the hiring manager is looking for.

Some action verbs used in customer service include; conduct, implement, consult, communicate, maintain, listen, resolve, manage, provide, post, respond, sell, supply, and train.

Final Words

A customer service resume is used by applicants interested in obtaining a job in the customer service industry . It should contain skills and experiences related to the position. The applicant should also include duties relevant to the position or industry. This resume may also highlight the applicant’s objective to make it compelling. The applicant should first review the job posting and description to identify what the hiring manager is looking for in a candidate and then write the resume.

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Step 1: focus on what’s important to an employer, step 2: tailor the resume to fit the job description, step 3: choose a suitable format, step 4: gather advice from people knowledgeable on the field, step 5: do not complicate the content.

• How do you define customer service? Recruiters ask the question to gauge what potential employees think about customer service and if it meets the standards set by the company concerning its goals of quality.
• What does good customer service mean to you? In this instance, recruiters want to establish what the applicant considers to be good quality service and how they perform the services handling clients in the future.
• Why do you think you’d be a great candidate for this position? The employers ask this question to figure out how a potential candidate relates to the company, culture, and the workforce. It is also an opportunity to set yourself apart from other candidates.
• Why do you prefer to work in customer service? It enables the recruiter to see the applicant’s ability to work with people, solve problems, and sell products or services.
• Tell me about an experience handling a difficult client and how did you manage it? The employers assess how the applicant acts and responds under pressure. It is also a behavioral question and a chance for the applicant to showcase problem-solving skills.
• What would you do if you can’t assist or answer a customer? Aside from gauging the applicant’s problem-solving skills, the recruiter also wants to know the communication skills towards customers and fellow employees.
• What do you think are the skills needed for effective customer service? In asking the question, the company wants to know how the applicant’s skills align with the mission, vision, and value related to the position.
• How do you respond when a customer complains about your service responding to complaints? The recruitment team wants to know how an applicant handles stressful circumstances and negative feedbacks.
• What do you know about the company’s products or services? Companies want to know if the applicants have any idea of what services or products the company offers. It helps the recruiters understand that the applicant put thought into the vacant position.
• Do you have any previous customer service experience? It is necessary to assess the applicant’s overall exposure to customer service. If the person applying has plenty of experience, emphasize the relevant parts of each experience. If the applicant is new to the role or the industry, highlight related skills relating to customer service and an event where the applicant showcased said skills.

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Customer Service Representative resume

Customer Service Resume Examples

Published on September 8th, 2024

In today's highly competitive job market, a customized resume for customer service can make you stand out of the rest. Whether you are beginning your career as a customer service professional or already have years of experience, your resume is your first chance at making an unforgettable impression. This blog will guide you through creating a resume that shows off your skills and experience in customer service.

Role of a Customer Service Representative 

To most business companies in most sectors, customer service representation is very significant. Representing as the faces of a firm, customer service representatives attend to complaints and queries from customers, resolve and assure the satisfaction of customers.

Whether it's a call center role, retail, or one of the more specialized customer support positions, your resume has to tell your story about communication and problem-solving, while demonstrating your relationship-building skills with customers.

Here are the few free templates for customer service representatives. 

Start with a Strong Resume Format

The resume's first impression does count. The format and style of your resume should be clean, readable, and professional. Avoid using complicated fonts such as Arial or Calibri, and keep the theme simple. The most commonly used format for any resume is the reverse chronological format, by which the most recent relevant experience is viewed first.

Here's a typical format for a customer service resume:

• Contact Information
• Professional Summary
• Other Sections (Certificates, Languages, etc.)

Professional Summary Example

A professional summary-professionals often call this a resume objective or resume profile-is a one-line sentence, usually located at the top of your resume. It is intended to outline your needs in terms of a position, which relates to customer service. You want to tailor the professional summary to the customer service job you are seeking.

Check out the free templates for graphic designer resume . 

"Customer focus-driven motivation, with more than 3 years in retail and call center environments with experience in solving customer complaints and setting customer satisfaction targets and handling large volumes of inquiries. Seeking to utilize the competencies and experience in customer service and communication in the dynamic working environment to work effectively for the satisfaction of customers of XYZ Company."

Your summary should be no more than 2-3 lines long and illustrate how you can contribute to the company.

Communicating Customer service jobs are vastly unique when it comes to required skills, and this is where you communicate those. A combination of both hard and soft skills will ideally apply to the position.

Here are some skills that have to be mentioned for a customer service resume. 

• Effective communication (written and verbal)
• Problem-Solving/Conflict Resolution
• Actively Listening
• Multi-Tasking/Time Management
• CRM Systems: Zendesk/Salesforce familiarity
• Empathy and Patience

Flexibility

Irrespective of the nature of skills you possess, it is highly probable that those skills will have to be modified to match the job description of the position for which you're applying. Today, most organizations employ electronic scanning systems (Applicant Tracking Systems, or ATS) when scanning resumes for specific keywords, so make sure to include such relevant terms from the job posting in your resume.

Highlight Your Work Experience

Work experience is the bread and butter of your resume. Here, list all positions you have had in reverse chronology (your latest job first), including position held, company name, location, and dates of work.

The secret to a good work experience area is accomplishment rather than mere description of job. Use bullet points for what you accomplished at each position, with measurable results when appropriate.

Example of the Work Experience Section:

Customer Service Representative – ABC Company

Location – January 2021 to Present

• Responded to an average of 75+ calls daily, which were efficiently resolved into inquiries and issues.
• Logged a 98% customer satisfaction score for 6 months in a row
• Trained 5 new team members on best practices for handling escalations
• Managed account updates and billing inquiries, which reduced complaints by 20%

Your Education

Unless otherwise indicated, a majority of the customer service jobs do not have an advanced degree as a prerequisite, so mentioning your educational qualifications would be highlighting that you are above the minimum qualifications. On that note, include your highest educational qualification and any relevant certifications or coursework.

If you took courses that have relevance to customer service, communications, or leadership skills, mention it here too.

Add Certifications and More Details

Certifications are resume-enriching additional qualifications that would put you ahead of the other bidders. Give certifications in a separate section, if pertaining to customer service, conflict resolution or communication.

Examples of Relevant Certifications

Certified Customer Service Professional (CCSP)

Conflict Resolution Certification

CRM Software Certification- Such as Salesforce, Zendesk

You can also add the languages you speak, volunteer work, and technical skills, such as Microsoft Office or specific software that would be points of strength for you.

Tailor Your Resume to Each Job

Tailoring your resume to the particular job will make a customer service resume stand out. Even though this process is extremely time-consuming, customizing your resume to fit the description of a specific job will bring you much closer to the hiring manager's attention than an off-the-shelf generic resume

Review the job posting and align your resume with the skills and qualifications called for in the posting. Tighten up your professional summary, key skills, and even work experience to emphasize the very best of your background.

Proofread and Edit for Perfection

Typos and grammatical errors can give a wrong impression to the hiring manager. Before submitting your resume to any place, take a good glance over it so that it does not contain any typos or errors. It could also be asked from a friend of yours or a tool like Grammarly. Which could possibly detect some error that has gone through your eyes?

Final Words

A Strong Customer Service Resume Leads to More Interviews

Writing a star customer service resume is more than just listing past jobs-it really paints a picture of how well you can relate with people and solve problems to keep the customers satisfied. By doing the following, you will be in a much better position to craft your resume to highlight your strengths and earn you that next coveted role.

And if you need a little extra help, tools like Teal's AI Resume Builder can make it all so much easier by providing you with highly customised suggestions and formatting tips.

Tomsy Thomas

An aspiring writer with a desire of crafting lines with powerful words from what she learned and discovered from her surroundings.

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Customer Service Manager Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer service manager resume sample.

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer service manager resume in 2024,    highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Customer Relations Manager Resume Sample

Operations manager resume sample.

As a career coach and hiring manager who has worked with companies like Amazon, Zappos, and Zendesk, I've seen firsthand what makes a great customer service manager resume stand out. The following tips will help you craft a compelling resume that showcases your skills and experience in the best possible light.

   Highlight your leadership experience

Employers want to see that you have experience leading and managing teams. Use specific examples to demonstrate your leadership skills:

• Led a team of 15 customer service representatives, resulting in a 20% increase in customer satisfaction scores
• Implemented a new training program that reduced average call handle time by 30 seconds
• Coached and mentored 5 junior team members, resulting in 2 promotions within 6 months

Avoid generic statements that don't provide any real insight into your abilities:

• Managed a team of customer service representatives
• Responsible for training and development

   Emphasize your problem-solving skills

Customer service managers are often faced with complex problems that require creative solutions. Use your resume to showcase your problem-solving abilities:

• Developed a new escalation process that reduced customer complaints by 25%
• Identified and resolved a recurring issue with the company's CRM system, saving an estimated $10,000 per month in lost productivity
• Created a troubleshooting guide for common customer issues, reducing average handle time by 2 minutes

Avoid vague statements that don't demonstrate your impact:

• Handled customer complaints and issues
• Troubleshot technical problems

   Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements. This helps employers understand the impact you've had in your previous roles:

• Increased customer retention rate from 75% to 90% over a 6-month period
• Reduced average call wait time from 5 minutes to 2 minutes, resulting in a 15% increase in customer satisfaction scores
• Implemented a new upselling strategy that increased revenue by $500,000 annually

Avoid using subjective or vague language to describe your accomplishments:

• Significantly improved customer satisfaction scores
• Greatly reduced call wait times
• Substantially increased revenue through upselling

   Tailor your resume to the job description

Every company has different needs and priorities when it comes to customer service. Tailor your resume to the specific job you're applying for by highlighting the skills and experience that are most relevant:

• If the job description emphasizes technical support skills, focus on your experience troubleshooting complex issues and working with various software systems
• If the company values customer retention, highlight your success in reducing churn rates and increasing customer loyalty
• If the role requires managing a large team, emphasize your leadership experience and ability to coach and develop others

Avoid using a generic, one-size-fits-all resume that doesn't speak directly to the company's needs:

Customer service professional with 10+ years of experience managing teams and improving customer satisfaction. Skilled in problem-solving, communication, and leadership.

   Showcase your industry knowledge

Employers want to know that you understand their business and the challenges they face. Use your resume to demonstrate your knowledge of the industry and how you've applied it in your previous roles:

• Implemented a new customer feedback system based on best practices from the retail industry, resulting in a 20% increase in survey response rates
• Developed a training program for new hires that incorporated the latest research on effective communication techniques in the healthcare industry
• Created a set of customer service standards based on benchmarks from top-performing companies in the technology sector

Avoid using generic language that could apply to any industry:

• Improved customer satisfaction through effective communication and problem-solving
• Trained new hires on company policies and procedures

   Highlight your soft skills

While technical skills are important for customer service managers, soft skills are equally critical. Use your resume to showcase your ability to communicate effectively, lead teams, and build relationships:

• Collaborated with cross-functional teams to develop and implement a new customer onboarding process, resulting in a 25% increase in customer retention
• Mediated conflicts between team members and customers, resulting in a 90% resolution rate and improved team morale
• Built strong relationships with key stakeholders across the organization, resulting in increased support for the customer service department and its initiatives

Avoid using cliched or overused phrases to describe your soft skills:

• Strong communication skills
• Team player
• Detail-oriented

By following these tips and showcasing your skills and experience in a compelling way, you'll be well on your way to landing your next customer service manager role.

Writing Your Customer Service Manager Resume: Section By Section

  summary.

While a resume summary is optional, it can be a powerful way to introduce yourself and highlight your most relevant qualifications for a customer service manager position. A well-crafted summary can grab the attention of hiring managers and showcase your unique value proposition. However, it's crucial to avoid using an objective statement, as they are outdated and fail to focus on what you can offer the company.

When writing your summary, tailor it specifically to the customer service manager role and the company you're targeting. Emphasize your key strengths, experiences, and achievements that align with the position's requirements. Keep it concise, typically no more than 3-4 sentences, and make sure it complements rather than repeats information already present in other sections of your resume.

To learn how to write an effective resume summary for your Customer Service Manager resume, or figure out if you need one, please read Customer Service Manager Resume Summary Examples , or Customer Service Manager Resume Objective Examples .

1. Highlight your customer service expertise

Your summary should showcase your expertise in customer service and how it aligns with the manager position. Consider the following examples:

• Customer service professional with 5+ years of experience in various industries
• Experienced in handling customer complaints and resolving issues

While these examples mention customer service experience, they lack specificity and fail to demonstrate leadership skills. Instead, try something like:

• Customer service leader with 5+ years of experience managing teams in fast-paced call center environments
• Proven track record of implementing training programs that increased customer satisfaction ratings by 20%

By highlighting your leadership experience and quantifiable achievements, you show that you have the skills necessary to excel as a customer service manager.

2. Tailor your summary to the company's needs

To make your summary more impactful, research the company and tailor your statement to their specific needs and values. For example:

Customer service manager with 7+ years of experience seeking a challenging role in a fast-paced environment. Skilled in training, coaching, and motivating teams to exceed performance goals.

While this summary mentions relevant skills, it feels generic and could apply to any customer service manager position. Instead, consider tailoring it to the company:

Customer-centric leader with 7+ years of experience seeking to leverage expertise in training and continuous improvement to contribute to [Company Name]'s mission of providing exceptional support. Proven ability to motivate teams, optimize processes, and exceed performance goals, resulting in a 15% increase in customer retention.

By mentioning the company's name and mission, as well as highlighting a specific achievement that aligns with their goals, you demonstrate a genuine interest and show how you can add value to their organization.

  Experience

Your work experience section is the core of your resume. It's where you show hiring managers what you've accomplished and what makes you a great fit for the role. In this section, we'll break down everything you need to know to write a strong work experience section on your customer service manager resume.

1. Focus on your customer service achievements

Many job seekers make the mistake of simply listing their job duties and responsibilities in their work experience section. While this gives hiring managers an idea of what you did in your previous roles, it doesn't tell them how well you performed or what kind of results you achieved.

To make your resume stand out, focus on highlighting your accomplishments and the impact you made in each role. Quantify your achievements whenever possible, using metrics such as:

• Increased customer satisfaction ratings by 25% within 6 months
• Reduced average call handling time by 20% through process improvements
• Trained and mentored a team of 15 customer service representatives

2. Use strong, industry-specific action verbs

When describing your work experience, use strong action verbs that are specific to the customer service industry. This helps hiring managers quickly understand the scope of your responsibilities and the impact you made in each role.

Examples of strong action verbs for a customer service manager resume include:

• Implemented
• Streamlined

Avoid using generic or overused verbs like "helped" or "assisted". Instead, choose verbs that paint a clear picture of your contributions and leadership abilities.

3. Tailor your experience to the job description

One of the biggest mistakes job seekers make is using the same generic resume for every job application. To increase your chances of landing an interview, it's important to tailor your resume to each specific job you apply for.

Start by carefully reading the job description and noting the key skills, qualifications, and experience the employer is looking for. Then, look for ways to highlight your relevant experience and accomplishments in your work experience section.

Customer Service Manager, ABC Company Responsible for managing a team of customer service representatives. Handled customer inquiries and complaints. Trained new hires.

While this example lists some relevant responsibilities, it doesn't provide any context or highlight the candidate's specific contributions. Here's a better example:

Customer Service Manager, ABC Company Led a team of 20 customer service representatives, implementing new training programs that increased customer satisfaction ratings by 30%. Streamlined processes to reduce average call handling time by 25%. Collaborated with cross-functional teams to develop and launch a new customer loyalty program.

4. Highlight your career progression

As a customer service manager, hiring managers want to see that you have a track record of growth and advancement within the field. If you've held multiple positions or received promotions within the same company, make sure to highlight this in your work experience section.

One way to do this is by grouping your experience under each company, with your most recent position listed first. For example:

ABC Company Senior Customer Service Manager (2018-Present) - Achievements/responsibilities Customer Service Manager (2016-2018) - Achievements/responsibilities Customer Service Representative (2014-2016) - Achievements/responsibilities

This format makes it easy for hiring managers to see your career progression and understand how you've grown and developed within the customer service field.

  Education

The education section of your customer service manager resume should be concise yet impactful. It's an opportunity to showcase your relevant academic background and certifications that qualify you for the role. Here are some key tips to keep in mind when writing this section:

1. Put education at the top if you're a recent grad

If you've graduated within the last few years and your education is your strongest qualification, place the education section above your work experience. This is especially important if you have limited professional experience in customer service management.

Here's an example of how to format your education when you're a recent graduate:

Bachelor of Science in Business Administration University of Arizona, Tucson, AZ Graduation Date: May 2022 GPA: 3.8/4.0 Relevant Coursework: Customer Relationship Management, Service Operations Management, Business Communications

2. Keep education brief if you're a seasoned professional

For customer service managers with several years of work experience, the education section should be concise. Hiring managers will be more interested in your professional accomplishments than your academic background.

Here are some examples of what not to include:

• High school diploma if you have a college degree
• Graduation dates if they were more than 10 years ago
• Irrelevant coursework or extracurricular activities

Instead, focus on your degree, university, and any relevant certifications:

MBA, Marketing Concentration Georgetown University B.A., Communications University of Michigan

3. Include relevant certifications in customer service

In addition to your formal education, include any professional certifications you've earned that are relevant to customer service management. These can demonstrate your expertise and commitment to the field.

Some examples of relevant certifications include:

• Certified Customer Service Professional (CCSP)
• Call Center Management Certification
• Certified Client Service Specialist (CCSS)

If you have multiple certifications, consider creating a separate "Certifications" section to keep your education section streamlined.

  Skills

The skills section of your resume is where you highlight your top abilities that are relevant to the customer service manager role. It's an opportunity to show the hiring manager, at a glance, that you have the right mix of skills to excel in the position.

Many companies today use Applicant Tracking Systems (ATS) to automatically scan resumes for specific skills they're looking for. Tailoring your skills section to include relevant keywords from the job description can help your resume pass through these filters and land on the hiring manager's desk.

1. Identify key customer service skills

Before you start listing your skills, take a close look at the job description. Make a list of the key skills and qualifications the employer is looking for in a customer service manager.

Some common customer service manager skills include:

• Customer service
• Team leadership
• Conflict resolution
• Problem-solving
• Communication
• Time management
• CRM software (e.g. Salesforce, Zendesk)

Once you have your list, match your own skills and experiences to the ones the employer is seeking. These are the skills you'll want to highlight in your skills section.

2. Categorize your skills

To make your skills section easy to scan, consider grouping your skills into categories. This helps the hiring manager quickly see that you have the right mix of skills for the role.

For example, you might have categories like:

• Customer Service : Conflict resolution, empathy, active listening
• Leadership : Team management, coaching, performance reviews
• Technical : Zendesk, Salesforce, Microsoft Office

Grouping related skills together paints a clearer picture of your overall skill set and makes your resume more impactful.

3. Focus on hard skills over soft skills

While soft skills like communication and problem-solving are important for customer service managers, your skills section should primarily focus on your hard skills. These are the specific, teachable abilities you have that qualify you for the role.

Skills: Communication, leadership, hardworking, dedicated, problem-solving, detail-oriented

The example above is full of overused, generic soft skills that don't really tell the hiring manager anything about your actual qualifications. Instead, focus on listing concrete skills, tools, and knowledge areas:

Skills: Customer Service : Complaint resolution, customer retention, upselling Leadership : Performance reviews, coaching, team building Technical : Zendesk, Salesforce, Hootsuite, Google Analytics

4. Be specific and use industry terms

The more specific you are with your skills, the more convincing you'll be as a candidate. Use industry-specific terminology where appropriate to show your domain knowledge.

For example, instead of just listing 'data analysis', get more granular:

• Customer satisfaction metrics
• Net Promoter Score (NPS)
• Average handle time (AHT)
• First call resolution (FCR)

Using terms that are common in the customer service industry signals to the hiring manager that you understand the field and would need less training to get up to speed.

Skills For Customer Service Manager Resumes

Here are examples of popular skills from Customer Service Manager job descriptions that you can include on your resume.

• Troubleshooting

Customer Service

• Salesforce.com
• Technical Support
• Social Media
• Customer Relationship Management (CRM)
• Microsoft Access
• Contact Centers

Skills Word Cloud For Customer Service Manager Resumes

This word cloud highlights the important keywords that appear on Customer Service Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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Customer Service Manager Resumes

• Template #1: Customer Service Manager
• Template #2: Customer Service Manager
• Template #3: Customer Service Manager
• Template #4: Customer Relations Manager
• Template #5: Operations Manager
• Skills for Customer Service Manager Resumes
• Free Customer Service Manager Resume Review
• Other Administrative Resumes
• Customer Service Manager Interview Guide
• Customer Service Manager Sample Cover Letters
• Alternative Careers to a Customer Support Representative
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• Resume Action Verbs

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