package research case created meaning

USPS Package Research Case Created – Tracking Guide

Whether you’re awaiting a package delivery or have shipped an item that seems to have gone missing, seeing the “Package Research Case Created” update from USPS raises a lot of questions. What exactly does the alert mean? Where is the package when the update is sent and how long will the case take? Let’s take a look…

The “Package Research Case Created” update means USPS has received a report that a package is missing or drastically delayed, and they have opened an investigation to try to locate it. In most scenarios, it is the sender who initiates this by reporting the package hasn’t arrived as expected.

Simply saying, this update means that either you or the sender has reported the package as missing or delayed beyond the expected delivery window. In response, USPS has initiated an internal investigation to track down your item. Think of it as USPS putting on its detective hat to solve the mystery of your missing mail.

While this update may initially seem alarming, it’s important to remember that the USPS takes such cases seriously and is committed to resolving the issue with your shipment as soon as possible.

When Will You Encounter This Update?

The “Package Research Case Created” update can appear in various situations, including:

• Delayed Delivery : If your package has not been delivered within the expected time frame, the USPS may initiate a research case to investigate the cause of the delay and determine its current location.
• Missing Package : If your package appears to be lost or unaccounted for after a reasonable amount of time has passed since its expected delivery date, a research case may be opened to locate the package.
• Damage or Tampering : In instances where a package shows signs of damage or tampering during transit, the USPS may create a research case to investigate the circumstances and take appropriate action

The USPS Package Research Process

Once a research case is created, USPS sets its machinery in motion to locate your package. But what does this process actually entail? Let’s break it down, pulling back the curtain on USPS’s investigative process:

1. Case Creation and Notification

When you or the sender report a package as missing, USPS’s system generates a unique case number. This number is like a golden ticket – it’s the key that USPS will use to track the progress of your case through their complicated system. You’ll receive the “Package Research Case Created” update, usually via email or on the USPS website, a digital beacon of hope in your inbox.

2. Information Gathering

Next, USPS transforms into a data detective, gathering all available information about your package. This includes:

• Tracking History : Every scan your package receives – at post offices, bustling sorting facilities, or during delivery attempts – is meticulously reviewed. It’s like retracing the steps of a lost hiker.
• Physical Description : Details like package size (is it a tiny jewelry box or a massive appliance?), weight, and any unique markings (perhaps that bright red “FRAGILE” stamp) are noted.
• Sender and Recipient Details : Addresses, contact information, and any special delivery instructions (like “Leave with neighbor if no one’s home”) are double-checked. A single digit off in an address can send a package on a very different journey.

3. Internal Investigation

Armed with this dossier of information, USPS investigators get to work, like postal Sherlock Holmes:

• Trace the Package’s Journey : Using the tracking history, they’ll identify where the package was last seen. Was it scanned in Seattle but never made it to San Francisco? They’ll check with that Seattle facility.
• Interview Postal Workers : Employees who handled the package or worked in relevant facilities might be questioned. “Did you see a large box with a red ‘FRAGILE’ stamp on Tuesday?”
• Check Undeliverable Mail : If your package couldn’t be delivered for some reason – maybe your building’s access code changed – it might be languishing in USPS’s undeliverable mail section, waiting to be claimed.

4. Resolution and Communication

Once USPS has answers, they’ll update the case status. This could be:

• Package Found : Great news! Your package has been located, perhaps misplaced on the wrong truck or delayed at a regional hub. It’s now back on track for delivery, a postal prodigal son returning home.
• Package Declared Lost : If USPS can’t find your package after exhaustive efforts, they’ll officially declare it lost. This is crucial for insurance claims, turning your loss into potential compensation.
• Further Investigation Required : In complex cases, like if your package seems to have embarked on a cross-country detour, USPS might need more time or information.

The USPS typically aims to resolve research cases within 5 to 10 business days, although the duration can vary depending on the complexity of the case and the available information.

How Long Does This Take?

One of the most common questions is, “How long will I have to wait?” The simple answer is it depends on a few factors:

When Can You Open a Case?

• Priority Mail, First-Class, or Certified Mail : Wait 7 days after the original mailing date. It’s like giving your package a week to find its way home before calling in the cavalry.
• Registered Mail or Ground Services : Wait 14 days after the original mailing date. These services are like the tortoises of the postal world – slower, but they get there.

Case Resolution Time

Once a case is opened, USPS aims to resolve it within 5 to 10 business days. That’s their target, a promise to not let your case gather dust. However, complex cases, like a package that’s hopscotched across multiple states, might take longer. During peak seasons (think holidays, when everyone and their uncle is mailing gifts), resolution times can also be extended. It’s the postal equivalent of rush hour traffic.

After the Case is Closed

If your package is found.

Breathe a sigh of relief! Your package will resume its journey to you, like a traveler who took a scenic detour but finally found the right road. Keep an eye on tracking for new updates; watching its progress can be as satisfying as seeing your favorite team advance in the playoffs.

If Your Package is Declared Lost

It’s disappointing, like a plot twist in a movie where the hero doesn’t get the treasure. But it’s not the end of the world:

• Insurance Claims : If the package was insured (many USPS services include baseline insurance), you or the sender can file a claim. It’s like postal life insurance, a financial safety net for your shipments.
• Contact the Seller : For online purchases, reach out to the seller. Many have policies for lost items and will offer a refund or replacement. It’s customer service in action, a digital-age safety net.
• Credit Card Protection : Some credit cards offer purchase protection that covers lost items. It’s like having a bodyguard for your purchases. Check your card benefits; you might be pleasantly surprised.

What Should I Do If the Package Is Still Missing After the Research Case Is Closed?

Sometimes, even the best detectives hit a dead end. If your package is declared lost after the research case closes, don’t despair. There are still avenues to explore:

• File an Insurance Claim : If your package was insured (and many USPS services include basic coverage), file a claim. It’s like having a safety net for your shipments. USPS will guide you through the process.
• Contact the Seller : For online purchases, the seller is your ally. Most have policies for lost items and will offer a refund or replacement. It’s customer service in action, a digital-age safety net.
• Appeal the Decision : If you believe USPS missed something crucial, you can appeal the case closure. Provide any new information you have. It’s like asking for a recount in a close election.
• Consumer Protection Bureau : As a last resort, you can file a complaint with the Consumer Protection Bureau. They’re the postal ombudsmen, advocating for your rights.

Key takeaways: USPS Package Research Case Created – Tracking Guide

• The “Package Research Case Created” update from USPS means that either the sender or recipient has reported a package as missing or significantly delayed, and USPS has initiated an investigation to locate it.
• When a research case is opened, USPS gathers information about the package’s tracking history, physical description, sender, and recipient details to aid in their investigation.
• USPS aims to resolve research cases within 5 to 10 business days, although complex cases or peak periods may take longer. If the package is found, it will resume its journey to the recipient.
• If it is declared lost, the sender or recipient can file an insurance claim or seek a refund or replacement from the seller or credit card company.
• If the package is still missing after the research case is closed, options include filing an insurance claim, contacting the seller, checking for credit card purchase protection, appealing the decision with USPS, or filing a complaint with the Consumer Protection Bureau.
• The “Package Research Case Created” update is a sign that USPS is taking the missing or delayed package seriously and is committed to resolving the issue as soon as possible.

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What Does “Package Research Case Closed” Mean? (USPS)

If you are expecting a delivery from USPS and have received a “ Package Research Case Closed ” tracking update, you might now be wondering when your mail will arrive.

If you are the recipient, you likely opened the original research case. As the sender, you will be hoping that the mail item has been found and that delivery is imminent.

Either way, let’s look at what the update means and if there is anything you need to do…

Summary: Package Research Case Closed

The “Package Research Case Closed” update means that USPS has looked into the whereabouts of a missing mail item and has reached a conclusion. Namely, it has been found or the loss has been confirmed. You should find out the outcome via an update following the alert.

Package Research Case Closed – Guide

Needless to say, this tracking update is what follows the “ Package Research Case Created ” alert. Normally, it is the recipient that opens a case of this nature .

When a mail item doesn’t arrive, the tracking doesn’t update and the recipient suspects it might be missing, they have the opportunity to open a package research case, ( see full article here ).

USPS will then begin looking into the potential location of the package and will aim to get it moving again toward the destination address.

Once USPS has concluded the case, (which can take anything between 5 and 10 days), they will notify both parties (recipient and sender) via a tracking update .

However, the “Package Research Case Closed” will be automatically triggered before the new update is sent out.

• Related Content: USPS Tracking: “Delivered, Left with Individual” – What Now?

No Update After a “Package Research Case Closed” Alert

This scenario is probably why you have reached this article in the first place.

USPS has opened a research case on a missing package you have been expecting, you have received the new “Package Research Case Closed” alert but then received no new information.

In fact, another day or two has passed and there is still no sign of your mail item.

In most situations, the package is on its way to you when this happens. As mentioned above, the “Package Research Case Closed” update is triggered automatically once USPS has enough information about the whereabouts of the item for it to continue its journey.

In other words, transit toward the destination address is again underway, however, no new scan has been created of the package to signify that it is moving.

It will either have to reach a facility or local post office or even receive an out-for-delivery scan before you are made aware of its location.

Long story short, the “Package Research Case Closed” update generally means that USPS has found your mail item and it is making its way to you via the normal delivery process.

It is of course late by now, so you may have means of compensation depending on the delivery service used .

Update Confirming That the Package is Lost

If after the “Package Research Case Closed” tracking alert you receive confirmation that USPS cannot locate your mail item, you will have grounds to begin a missing item claim .

The full process for this is beyond the scope of this article, however, you can find more about that here .

• Related Content: Check Lost in Mail: A Complete Guide

Tracking Stuck on “Package Research Case Closed”

If you receive no follow-up alert after several business days, (enough time for the delivery to resume and be completed) you will have to contact USPS for more information .

There are several forum posts online from disgruntled USPS customers who have received this alert and then waited and waited for their package to arrive, yet to no avail.

USPS Customer Services can be contacted here . Explain that you opened a Research Case, that seemingly reached a conclusion and no further information has been received.

With any luck, the representative will be able to provide more details on the location of the item and whether it is lost.

If the latter proves true, you will need to begin a missing item claim for compensation.

Final Words

Essentially, the “Package Research Case Closed” tracking update means that USPS has concluded the missing item case that the recipient has opened.

In most cases, the package has been found and the item will be arriving at the destination address.

You should receive follow-up updates that confirm the whereabouts of the mail item and whether there is anything you need to do. 

If no information is forthcoming, you will need to contact USPS directly .

I’m a 25 year veteran of USPS. I’m retired now, but as the editor of Mailbox Master, I can’t quite remove myself from the carrier industry just yet. 🙂

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Understanding the ‘Package Research Case Closed’ Status

“Package Research Case Closed” in the context of USPS (United States Postal Service) typically means that the USPS has completed its investigation into a reported issue or inquiry regarding a specific mail or package delivery.

When a recipient or sender reports that a package is lost, delayed, or misdelivered, USPS initiates a “Package Research Case” to trace and determine the status or location of the package. Once their internal investigation is completed and they have determined the outcome (whether they located the package, delivered it, or could not find it), they close the research case.

The closing provides a resolution or explanation to the individual who initiated the inquiry, even if the desired outcome wasn’t achieved.

When Is the USPS “Package Research Case Closed” Update Triggered?

When the USPS issues a “Package Research Case Closed” update, it is triggered after they’ve completed their investigation into a specific inquiry or reported issue related to a mail or package delivery. This tracking update is always received after a “Package Research Case Created” alert. This occurs when a recipient or sender reports a package as lost, delayed, or misdelivered.

USPS conducts an internal investigation to trace the package , determine its status, or locate its whereabouts.

Based on their findings, they provide an outcome: this might be that the package was located and delivered, that it was determined to be truly lost, or any other relevant resolution.

Once this outcome is determined and there’s no further action to be taken from their end, the case is officially closed, triggering the “Package Research Case Closed” status update.

What Happens Next To USPS “Package Research Case Closed” Update

Package found and delivered.

If USPS successfully located the package during the research phase, the “Package Research Case Closed” update often means the package is either already delivered or back on track to be delivered to the intended recipient. In this case, tracking will generally be updated to show its new status and estimated delivery time. Customers can expect to receive their package shortly.

Package Not Found

If USPS couldn’t locate the package, the “Package research Case Closed” update means the internal investigation is completed, but the package remains lost or unaccounted for. The customer might be eligible for a refund or insurance claim, depending on the shipping service purchased and other variables. The sender will often have to initiate this process.

Tracking Stuck On “Package Research Case Closed”

When the USPS tracking is stuck on “Package Research Case Closed,” it suggests that while USPS has concluded its internal investigation regarding an issue with your package, its status hasn’t been updated further. This could leave senders or recipients in the dark about the current status or next steps.

Reasons Your Package Is Stuck On “Package Research Case Closed” USPS Update

Incomplete or unclear resolution.

When USPS concludes its investigation, there might be times when the findings aren’t clear-cut. This could lead to a “Package Research Case Closed” status without explicit information on the package’s whereabouts or next steps, causing uncertainty for the customer.

Technical Glitches

USPS’s tracking system, like any digital platform, can experience errors or downtimes. These technical glitches could prevent the system from displaying the most recent status of a package, leaving it stuck on the “Package Research Case Closed” update even if there have been further developments.

No Further Action Taken

After the research phase, there might be instances where USPS deems no additional steps are necessary, or they might be awaiting further instructions. This can leave the package without any forward movement, resulting in a persistent “Package Research Case Closed” status without subsequent updates.

Miscommunication Between Departments

The USPS is a vast organization with multiple departments handling distinct package processing and delivery phases. If there’s a lapse in communication between these departments, it might cause the tracking to stagnate, not reflecting the actual status of the package.

External Factors

Unpredictable events such as extreme weather conditions, operational disruptions, or even manual mistakes can impede the regular processing and updating of packages. These unforeseen challenges can cause the tracking to remain on the “Package Research Case Closed” status longer than expected.

What Steps To Take If USPS Tracking Stuck At “Package Research Case Closed”?

If your USPS tracking is stuck at “Package Research Case Closed,” it’s crucial to act proactively. Contact USPS customer service and provide your tracking number to get specific details on the package’s status.

If this doesn’t yield results, consider visiting your local post office; sometimes, direct interaction can expedite resolution. If your package had insurance and remains undelivered, initiate a claim with USPS.

Regularly check your mailbox or delivery area, as there might be delivery discrepancies. If the item was essential and remains missing, consider the possibility of reordering or arranging for a reshipment with the sender.

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• Service Guides
• CANADA POST

What Does “Package Research Case Closed” Mean? (USPS)

• by Nic Smith

If you’ve ever tracked a package and received an update stating “Package Research Case Closed,” you may be wondering what it means. This update is issued by USPS , the United States Postal Service, when they have conducted an investigation into the whereabouts of a missing mail item and have reached a conclusion.

When USPS labels a case as “Package Research Case Closed,” it indicates that they have completed their investigation. This conclusion could mean that the package has been found or that the loss of the package has been confirmed. It’s important to note that the “Package Research Case Closed” update may not provide specific details about the outcome; it simply signifies the completion of USPS’s investigation.

Recipients or senders of the package will usually receive additional updates to inform them about the status and location of the package. If the package is confirmed as lost, the recipient or sender can file a missing item claim with USPS for potential compensation .

Key Takeaways:

• The “Package Research Case Closed” update is issued by USPS after they have conducted an investigation into a missing mail item.
• The update signifies the completion of USPS’s investigation but may not provide specific details about the outcome.
• If the package is confirmed as lost, recipients or senders can file a missing item claim with USPS for potential compensation .
• Additional updates regarding the status and location of the package are usually provided to the recipient or sender.
• Contact USPS customer service for more information or to initiate a missing item claim .

Understanding Package Research Case Created and No Update After Case Closure

When USPS receives a report of a missing package and opens a research case, it is labeled as “Package Research Case Created”. This means that USPS has initiated an investigation using their Parcel Investigations service to locate the package. The investigation will typically involve gathering information about the package’s progress and relying on the details provided by the person who opened the case, usually the recipient. USPS will take anywhere between 5 and 10 days to reach a conclusion on the case and notify both the recipient and sender through a tracking update labeled “Package Research Case Closed”. However, it’s important to note that this update may not provide immediate information about the package’s location or status.

If no further updates are received after the closure of the case and the package remains missing, it is recommended to contact USPS customer service for more information and potentially initiate a missing item claim.

Resolving Package Research Case and Compensation Options

Once USPS completes the package research case, they will provide an update with the label “Package Research Case Closed”. This indicates that USPS has reached a conclusion on the case, whether the package has been found or confirmed as lost. If the package is confirmed as lost, the recipient or sender may have grounds to file a missing item claim with USPS.

The process and requirements for filing a missing item claim may vary based on the type of postal service used and the duration since the package was shipped. USPS understands the importance of compensating customers for packages that have been lost in transit, and they may offer compensation of up to $300 for such cases.

To initiate a missing item claim or seek further information about the package’s location, it is recommended to contact USPS directly through their customer service channels. Their representatives will guide you through the claim process, ensuring you have all the necessary information and documentation to support your claim. They will also address any additional questions or concerns you may have about your missing mail claim .

What does “Package Research Case Closed” mean?

When USPS labels a package research case as “Package Research Case Closed,” it means that they have reached a conclusion after investigating the whereabouts of a missing package . This conclusion could indicate that the package has been found or confirmed as lost. However, the update may not provide specific details about the outcome.

What does “Package Research Case Created” mean?

“Package Research Case Created” is an update issued by USPS when they receive a report of a missing package and initiate an investigation. It signifies that USPS has opened a research case and initiated their Parcel Investigations service to locate the package.

What should I do if there are no further updates after a “Package Research Case Closed” update?

If you don’t receive any additional updates after USPS labels a package research case as “Package Research Case Closed,” and the package remains missing, it is recommended to contact USPS customer service for more information. They may be able to provide further assistance or help you initiate a missing item claim.

Can I file a missing item claim if my package is confirmed as lost?

Yes, if USPS confirms your package as lost, you may be eligible to file a missing item claim. The process and requirements for filing a claim may vary based on the type of postal service used and the duration since the package was shipped. It is advisable to contact USPS directly for information on initiating a missing item claim or seeking compensation.

Does USPS offer compensation for lost packages?

USPS may offer compensation, up to $300, for packages that are lost while in transit. If your package is confirmed as lost, you can inquire about compensation by contacting USPS customer service or filing a missing item claim. The eligibility for compensation and the specific compensation amount may depend on various factors such as the type of service used and the value of the package.

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Postal Mail Tracking Codes: What They Mean

Posted on September 19, 2018 by mailomg in memo 304 , Uncategorized // 0 Comments

What does “Received By Agent” mean? You probably have seen that and a dozen other terms and not understood. The USPS uses such terminology as part of its mail and package tracking known as PTR (Product Tracking Codes).

Here is an updated list of the codes, terms, and descriptions utilized to track mail and packages. To see a complete PDF of the codes and terms with other information click here :

Event Code / Description

01  DELIVERED The article has been delivered and a delivery scan recorded the time and date of delivery.

02  NOTICE LEFT Delivery was attempted. The notice shows options for pickup or re-delivery.

53  RECEPTACLE BLOCKED The path to the delivery receptacle was blocked by some physical condition.

54  RECEPTACLE FULL/ITEM OVERSIZED The item could not be placed in the delivery receptacle, either because the receptacle was full or because the item was too large to fit.

55  NO SECURE LOCATION AVAILABLE There was no location deemed safe to deliver the item and there was no endorsement to ‘leave if no response’.

56  NO AUTHORIZED RECIPIENT AVAILABLE The item could not be delivered because a signature was required.

03  USPS IN POSSESSION OF ITEM If the item was picked up, either as part of a scheduled pickup or by the carrier on the route, the event will display as ‘Picked Up’. If the item was scanned in the office, either at the retail counter or on the back dock, the event will display as ‘USPS in possession of item’.

04  REFUSED The item was refused at the time delivery was attempted or after delivery to customer.

05  UNABLE TO DELIVER PROBLEM WITH ADDRESS One or more of the address elements was incorrect, and the item could not be delivered.

06  FORWARDED The addressee has an active forwarding order on file and the item was sent to the new address.

07  ARRIVAL AT UNIT The item has arrived at the local Post Office on the day indicated and is scheduled for delivery. Usually, if the item arrives before 9:30 am, it will be delivered that day; if after 9:30 am, on the next business day.

08  MISSENT USPS redirected the item to the correct delivery unit on the next mail dispatch after it was routed incorrectly.

09  RETURN TO SENDER The item is being returned to sender for one of the following reasons:

21  NO SUCH NUMBER Some component of the delivery address was missing or invalid.

22  INSUFFICIENT ADDRESS There is not enough information in the address to make a delivery.

23  MOVED, LEFT NO ADDRESS The addressee has moved and no forwarding order is active.

24  FORWARD EXPIRED The addressee’s forwarding order has expired and the item is being returned to sender.

25  ADDRESSEE UNKNOWN The addressee is not known at the address on the item.

26  VACANT The house or business is vacant.

27  UNCLAIMED/BEING RETURNED TO SENDER A notice and reminder were left but no one claimed the item before the DMM stipulated hold period (typically 15 to 30 days) was over.

28  RETURN TO SENDER The item was returned to sender for a reason not specified elsewhere (typically when the recipient is deceased).

29  RETURN TO SENDER The item was returned to sender for a reason not specified elsewhere.

10  PROCESSED THROUGH USPS FACILITY The item was sorted in the processing facility indicated by the city, state and ZIP Code. Depending on the class of mail, or origin and destination of the parcel, customers may see more than one of these events, but only the first / last such scan at each site on a calendar day; others are suppressed. Note that on USPS internal sites the event is referred to as “Enroute / Processed”.

11  SEIZED BY LAW ENFORCEMENT The item is in the possession of a law enforcement agency.

12  VISIBLE DAMAGE This event indicates that a USPS noticed and documented damage to the item being delivered.

14  AVAILABLE FOR PICKUP The item may be picked up at the post office or caller or firm service location.

15  MIS-SHIPPED This use case is specific to packages destined to a military location.

16  AVAILABLE FOR RETURNS AGENT A shipping partner or their agent responsible for transporting the item to USPS dropped it at the wrong USPS facility.

17  TENDERED TO RETURNS AGENT Indicates a returned package is ready for pick up by Returns Logistics Agent at one of the Post Offices or Processing Facilities designated as a Parcel Return Service location. This event is applicable to Parcel Return Service only.

30  NO ACCESS USPS handed off a Parcel Return Service package to the Returns Logistics Agent that processes returns for the shipping customer or merchant that sold the original item being returned.

31  RETURN TO SENDER / NOT PICKED UP The item was attempted but not delivered because the employee could not access the delivery location (e.g., gated community where an access code is required).

32  DISPOSED BY POST OFFICE This is an event used primarily for Parcel Return Service or Hold for Pickup Items.

33  DEAD MAIL / SENT TO RECOVERY CENTER The mailed article cannot be delivered, forwarded or returned. Because the item was perishable, the local post office disposed of it.

34  n/a This event is specific to Registered Mail. Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. OrYour item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination.

35  VAULT TURNOVER This event is specific to Registered Mail. Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. OrYour item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination.

36  TRANSFER TO EMPLOYEE This event is specific to Registered Mail. Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. OrYour item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination.

38  REGISTERED MAIL DISPATCH SIGNATURE This event is specific to Registered Mail. Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. OrYour item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination.

39  REGISTERED MAIL DISPATCH WITNESS This event is specific to Registered Mail. Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. OrYour item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination.

40  TRANSFER FROM VAULT This event is specific to Registered Mail. Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. OrYour item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination.

41  RECEIVED AT OPENING UNIT An Open & Distribute shipment has been received and opened at the destination processing facility or post office so the contents can be sorted.

42  USPS HAND OFF TO SHIPPING PARTNER The item — typically Parcel Return Service — has been handed off to a returns agent. This activity takes place at a USPS processing facility (as opposed to a delivery unit). Note: the 42 event may also be seen on GXG items. This is when GXG items are added to a firm book for tender to the GXG partner.

43  PICKED UP The item was delivered to the recipient. The 43 event indicates that the delivery took place at a postal facility.

44  INTERCEPTED The mailer has authorized USPS to intercept a package before delivery and return it to the sender.

45  TENDERED TO MILITARY AGENT The item has left the custody of the USPS (outbound) or has left the ISC enroute to inbound mail processing.

46  DUPLICATE 1 XXX (where XXX is the type of event duplicated). The item is being flagged as having a tracking number that is the same as a tracking number on a different package.

51  BUSINESS CLOSED The item cannot be delivered because the business is closed.

52  NOTICE LEFT The item could not be delivered because of instructions provided by the customer.

57  DELIVERY EXCEPTION LOCAL WEATHER DELAY The item could not be attempted and / or delivered due to local weather conditions.

58  HELD AT POST OFFICE AT CUSTOMER REQUEST The item is being held at the post office because the customer has made a request to that effect.

59  ON ROUTE A physical scan event stating that the article has left the delivery office with a carrier, and delivery is intended on that day. This scan is generally used for items that are being redelivered (following a failed first attempt).

60  TENDERED TO AGENT FOR FINAL DELIVERY The item has been delivered to an agent of the residence or institution to where it has been addressed (college, hospital, condominium, etc.).

71  RESCHEDULED TO NEXT DELIVERY DAY The local post office has indicated that there is a delay impacting the delivery of the item.

72  DELIVERY EXCEPTION ANIMAL INTERFERENCE The local delivery employee has indicated that because of interference by an animal at the delivery location, the employee could not attempt delivery of the item.

A1  ARRIVE USPS FACILITY This is a trailer arrival event, meaning that the item was nested to a container that was scanned as arriving at a USPS facility.

AD  ACCEPTANCE AT DESTINATION The item has arrived at the USPS destination entry processing facility or post office.

AE  ARRIVE USPS FACILITY The item is in an Open & Distribute container that received an Acceptance (03) event.

AX  n/a The item, following an acceptance event, is moving toward its destination.

B1  CUSTOMS CLEARANCE The article has cleared US Customs and will be tendered to USPS.

B5  OUTBOUND – OUT OF US CUSTOMS US Customs has released the article to USPS.

DE  DEPART USPS FACILITY The item is in an Open & Distribute container that received an Enroute (10) event.

DX  DELIVERY STATUS NOT UPDATED An acceptable delivery event (Delivery, notice left, etc.) has not taken place within 14 hours of the Out for Delivery event

E1  DEPARTED The item is nested to a container that was scanned as departing a facility.

EF  DEPART USPS FACILITY Sortation process at the distribution facility is complete; the item is being dispatched on the next available transportation to the next processing facility or the destination delivery unit.

GC  RETURN RECEIPT ASSOCIATED Receipt Service, PS Form 3811 (Hard Copy Green Card). This event indicates that the tracking number for the host item and its Return Receipt tracking number have been associated during the acceptance process.

L1  DEPART USPS FACILITY The item is nested to a container that was scanned as being loaded onto transportation at a USPS facility.

LD  ARRIVAL AT DESTINATION ADDRESS USPS has used geo-location data and analytics to determine that the letter is on the delivery route to be delivered with today’s mail.

LX  PROCESSING EXCEPTION USPS has detected a processing irregularity for the item.

MA  n/a USPS has received the electronic transmission of manifest shipment information from the sender. This does not signify receipt of the shipment, only the intent to tender it to USPS. Once the shipment is received by USPS, tracking status will be updated and an expected delivery date will be made available. This event is displayed on USPS.com USPS Tracking only when it is the earliest status for the item.

MR  n/a A Reverse Manifest has electronically recorded the item and the Reverse Logistics provider has sent the data to USPS in advance of payment.

MU  ALERT MID USER NEEDS TO BE REGISTERED This is generated when the PIC MID does not exist in PTR’s customer reference data.

MX  ALERT MID HAS BEEN INACTIVATED This is generated when the mailer ID in the EFN is not certified. This also gets generated if the PIC MID is not certified.

NT  N/A This event helps to fill a visibility gap for customers using the tracking web site.

OA  ORIGIN ACCEPTANCE A calculated event attaching acceptance to an item based on the first processing scan at a sort facility.

OD  PROCESSED AT USPS DESTINATION FACILITY The item is in an Open & Distribute container that received a Received at Opening Unit (41) event.

OF  OUT FOR DELIVERY The item is out for delivery. This may be triggered by the ‘Sorting Complete’ event or the employee’s scanning of the Depart2Route barcode. Additionally, if / when the event is generated by TRP, it may be triggered by the employee breaking the geofence, by the employee’s scanning of the Depart2Route barcode, and / or the employee’s scanning of the Hotcase barcode.

OX  PROCESSING EXCEPTION OTHER DELAY The item was either being processed from or headed to a location that is being impacted by a delay of some sort.

PC  SORTING/PROCESSING COMPLETE All packages intended for today’s delivery have been sorted to their respective carrier routes or Post Office Box sections. This event may trigger the ‘Out for Delivery’ scan event.

RB  LISTED ON REGISTERED MAIL DISPATCH BILL Used for Registered Mail only. Item has been added to a Registered Mail Dispatch Bill.

RC  DISPATCH FORM DISCREPANCY Used for Registered Mail only. The employee has noted a discrepancy related to the Registered Dispatch Bill.

SF  DEPART POST OFFICE Articles receiving an Acceptance scan at the retail window or by a carrier have left the local Post Office and are enroute to the first USPS processing facility.

T1  DEPART USPS FACILITY The item is nested to a container that was scanned as having departed a USPS facility.

TM  SHIPMENT RECEIVED ACCEPTANCE PENDING An Acceptance event generated when a USPS employee scans PS Form 5630 (SCAN), the online manifest form.

TX  PROCESSING EXCEPTION REG TRANS DELAY The item was either being processed from or headed to a location that is being impacted by a transportation delay (e.g., air or surface transport not available)

UA  ACCEPTED AT USPS FACILITY XX (where XX is the event that triggered the UA: 07, 10, or GX/MA An Acceptance event generated for a single piece that was not part of a mailer’s manifest and which did not receive a physical acceptance scan.

VC  PACKAGE RESEARCH CASE CREATED XXX (where XXX is the case number if available) A customer has initiated a case on the item via the call center. When this event is extracted, it is accompanied by the case number.

VF  REMINDER TO SCHEDULE REDELIVERY The PTR system has determined that the item has met the published “second notice” number of days since the attempt event. The goal of this event is to let customers know that they should pick up or schedule a delivery for their item.

VH  DELIVERY INSTRUCTION REQUEST FAILURE A shipper attempted to make a delivery instruction request on behalf of their customer, but the request failed to be processed. This is typically because insufficient or incorrect information was provided by the shipper about the delivery address (e.g., no street address provided).

VJ  DELIVERY INSTRUCTION UNFULFILLED The item’s delivery instructions were not fulfilled. This may be because of safety concerns or another reason.

VP  CARRIER PICK-UP The customer has scheduled a carrier pickup request. Currently, this is applied to the manifest record, but not to the associated mail pieces.

VR  REDELIVERY SCHEDULED The customer has scheduled a redelivery for the item using the Redelivery website or application or by calling the Customer Care Center.

VS  PACKAGE RETURN NOTICE GENERATED The item has been held for the maximum time period awaiting customer action to schedule redelivery or pick it up, and a message has been generated to indicate that the item will be returned or dispositioned locally, depending on the product class and Ancillary Service endorsements.

VX  PACKAGE RESEARCH CASE CLOSED XXX (where XXX is the case number if available A case that had been opened on an item has not been closed. When this event is extracted, it is accompanied by the case number.

WN  n/a The WN event is provided to PTR when an expected delivery window has been calculated for the item. PTR shares the WN information in conjunction with the Out for Delivery event.

WX  WEATHER DELAY The item was either being processed from or headed to a location that is being impacted by a weather delay (e.g., major snow storm).

61  RECEIVED BY AGENT USPS has delivered the item to an agent of the residence or institution.

62  RECIPIENT NOTIFIED BY AGENT The agent notified the addressee that an item is waiting and available for pickup at the mailroom.

63  DELIVERED TO RECIPIENT BY AGENT The agent has delivered the item to the addressee.

64  UNDELIVERABLE TO RECIPIENT BY AGENT The agent was unable to deliver the item to the addressee and the item will be returned to the sender.

GX  SHIPPING LABEL CREATED A shipper has created an address label and tracking barcode for the item.

80  PICK UP BY SHIP PTNR USPS AWAITS ITEM The item is part of a shipment that the mailer has turned over to a consolidator or contractor for transport to USPS.

81  ARRIVED SHIP PTNR SITE USPS AWAITS ITEM The item has arrived at the shipper’s depot for transport to USPS.

82  DEPART SHIP PTNR SITE USPS AWAITS ITEM The shipper has dispatched the item and it is enroute to a USPS facility.

83  TENDERED TO POSTAL SERVICE The shipper has turned over the shipment to USPS for processing and delivery. Starting with PTR release 12.0, this event will be suppressed on USPS.com USPS Tracking.

89  N/A The shipper has indicated to USPS that a merchant has received an order for your shipment.

84  ARRIVED AGENT FACILITY Parcel Return Service only — a PRS item has arrived at the return agent’s facility.

85  DEPART AGENT FACILITY Parcel Return Service only — a PRS item has left the return agent’s facility and is enroute to the merchant.

86  DELIVERED TO AGENT BY MERCHANT Parcel Return Service only — a PRS item has been tendered by the return agent to the merchant.

87  FINAL DISPOSITION BY AGENT Parcel Return Service only — a PRS item is in the possession of the merchant.

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• definitions
• mail terminology
• Official Mail Guide
• Package Tracking terms
• Postal Service
• Received By Agent
• Updated 9-19-18

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Whether you are sending it or receiving it, your mail is important to you and the U.S. Postal Service ® . When mail is lost or delayed, we want to find it. If you think your package or mail is lost or delayed, follow these steps to help us find your mail.

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1. check the current status.

Before you begin your search, if your package or mail has tracking, check USPS Tracking ® to see its current status.

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3. Submit a Missing Mail Search Request

If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information:

• Sender mailing address
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