customer service keywords for resume

• Resume Keywords

40+ Customer Service Resume Keywords [Practical Examples]

In a realm where service is king, your resume needs to reflect your royalty.

Customer service roles demand a unique blend of skills and personality traits. But which ones truly matter to recruiters? To find out, we asked over 500 customer service hiring managers about the keywords they look for in resumes.

Embark on a journey with us to explore these golden keywords and transform your customer service resume into a powerful asset.

Top Customer Service Resume Keywords with Examples

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Why Are Keywords Important in a Customer Service Resume?

In customer service, resumes are often processed through ATS that look for keywords indicative of customer service expertise. A lack of relevant keywords can result in a resume being passed over.

The ATS is designed to identify candidates who match the job’s specific customer service requirements . Keywords such as ‘conflict resolution’, ‘customer engagement’, and ‘service-oriented’ should be included, tailored to the nature of the customer service position being sought.

Alison Adams, a Philly native and proud University of Pennsylvania alum, is your go-to Career Expert with a laid-back approach. She’s been in the job seeker’s shoes and knows how to navigate the wild world of work. Alison’s all about sharing practical tips and tricks with a personal touch, making her a favorite for those looking to level up their careers.

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30 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 30 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

• Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

• Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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Customer Service Representative Resume Examples For 2024 (20+ Skills & Templates)

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Looking to score a job as a Customer Service Representative?

You're going to need an awesome resume. This guide is your one-stop-shop for writing a job-winning Customer Service Representative resume using our proven strategies, skills, templates, and examples.

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service Representative role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

• What To Know About Writing A Job-Winning Customer Service Representative Resume
• The Best Skills To Include On A Customer Service Representative Resume

How To Write A Job-Winning Customer Service Representative Resume Summary

How to write offer-winning customer service representative resume bullets.

• 3 Customer Service Representative Resume Examples

The 8 Best Customer Service Representative Resume Templates

Customer service representative resume overview: what to know to write a resume that wins more job offers.

What do companies look for when they're hiring a Customer Service Representative?

Companies love candidates with strong interpersonal skills to handle customer interactions and resolve issues effectively. They also look for people with excellent communication skills to convey information clearly and empathetically.

Additionally, companies also look for candidates proficient in customer service software and tools that help with managing customer inquiries and improving customer satisfaction. Lastly, a strategic mindset and problem-solving abilities are essential for handling complex customer requests and enhancing the customer experience.

Your resume should show the company that your personality and your experience encompass all these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service Representative resume:

• Tailor your resume to the job description you are applying for: Tailor your resume for each application, aligning your skills with the specific requirements of each job description.
• Detail previous experiences: Provide detailed descriptions of your roles, emphasizing hard and soft skills related to the job description.
• Bring in your key achievements: Showcase measurable achievements in previous roles and share your best work.
• Highlight your skills: Highlight your skills in Customer Support, Conflict Resolution, CRM Software, and more.
• Make it visually appealing: Use a professional and clean layout with bullet points for easy readability. Also, ensure formatting and font consistency throughout the resume and limit it to one or two pages.
• Use keywords: Incorporate industry-specific keywords from the job description to pass through applicant tracking systems (ATS) and increase your chances of being noticed by hiring managers.
• Proofread your resume: Thoroughly proofread your resume to eliminate errors (I recommend Hemingway App and Grammarly ). Consider seeking feedback from peers or mentors to ensure clarity and effectiveness!

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Representative Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Representative Keywords

The first is to leverage our list of the best keywords and skills for a Customer Service Representative resume.

These keywords were selected from an analysis of real Customer Service Representative job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Development
• Performance
• Documentation
• Collaborative
• Work Independently
• Team Member
• Professionalism
• Problem-Solving
• Organization

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

This process lets you find the exact keywords that your resume is missing when compared to the individual role you're applying for.

Here's how it works:

• Open a copy of your updated Customer Service Representative resume
• Open a copy of your target Customer Service Representative job description
• In the widget below, paste your resume on the left, paste the job description on the right, and hit scan!

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

If you're ready to get started, use the widget below to run your first scan and get your free resume score:

Copy/paste or upload your resume here:

Click here to paste text

Upload a PDF, Word Doc, or TXT File

Paste the job post's details here:

Scan to compare and score your resume vs the job's description.

Scanning...

And if you're a visual learner, here's a video walking through the entire process so you can follow along:

Employers spend an average of six seconds reading your resume.

If you want to win more interviews and offers, you need to make that time count. That starts with hitting the reader with the exact information they're looking for right at the top of your resume.

Unfortunately, traditional resume advice like Summaries and Objectives don't accomplish that goal. If you want to win in today's market, you need a modern approach. I like to use something I call a “Highlight Reel,” here's how it works.

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high-level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

For example, if we were writing a Highlight Reel for a Customer Service Representative role, it might look like this:

The first bullet includes the candidate's years of experience in the role. The next two bullets are “Case Studies” of specific results they drove for companies they worked for. The last bullet wraps up with extracurricular information.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is that they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Representative Highlight Reel:

The content of this example showcases a candidate transitioning from a background in retail and hospitality management to a Customer Service Representative role. Their next resume bullets bring in measurable results, and the last one wraps up with a high-value extracurricular activity.

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-filled language and they only talk about the actions that they took rather than the results and outcomes those actions created.

To help solve this, our team dove into bullets from the best resumes that have come across our desk. We used that data to create a formula for a great resume bullet. Here it is:

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Customer Service Representative with over 10 years of experience.

✅ Customer Service Representative with 10+ years in customer engagement, driving a 20% increase in customer satisfaction.

The second bullet makes the candidate's value so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Customer Service Representative with over 10 years of experience.”

ResyBullet gave that a score of 35/100. Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Now, let's take a look at our second bullet, “Customer Service Representative with 10+ years in customer engagement, driving a 20% increase in customer satisfaction.”

ResyBullet gave that a 60/100. Much better! This bullet had more content focused on the experience in the Customer Service Representative role, while also highlighting measurable results:

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam-packed with eye-popping, value-driven content!

If you're ready, grab a bullet from your resume, paste it into the widget below, and hit scan to get your first resume bullet score and analysis:

Free Resume Bullet Analyzer

Learn to write crazy effective resume bullets that grab attention, illustrate value, and actually get results., copy and paste your resume bullet to begin analysis:, 3 customer service representative resume examples for 2024.

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Representative Resume Example #1: A Traditional Background

Customer Service Representative Resume Example #2: A Non-Traditional Background

For our second Customer Service Representative Resume Example, we have a candidate who has a non-traditional background. In this case, they come from a background in retail and hospitality, but leverage experiences that help them transition to a Customer Service Representative role. Here's an example of what their resume might look like:

Customer Service Representative Resume Example #3: Healthcare Sector

For our third Customer Service Representative Resume Example, we have a candidate targeting the healthcare sector. Here's an example of what their resume might look like when applying for a Customer Service Representative role:

At this point, you know all of the basics you'll need to write a Customer Service Representative resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Free Job-Winning Resume Templates, Build Yours In No Time .

Choose a resume template below to get started:.

Key Takeaways To Wrap Up Your Job-Winning Customer Service Representative Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service Representative resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
• Open your resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp or Grammarly to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more recruiter interviews and job offers.

Now that your resume is taken care of, check out my guide on how to get a job anywhere without applying online!

Paula Martins

Paula is Cultivated Culture's amazing Editor and Content Manager. Her background is in journalism and she's transitioned from roles in education, to tech, to finance, and more. She blends her journalism background with her job search experience to share advice aimed at helping people like you land jobs they love without applying online.

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List of Customer Service Keywords for Resume with Examples

We all have heard a lot about the term customer service or customer service representative, which is leaving a unique mark in today's era towards their organization on customer service.

If you are looking for such a job, then you should take care of many important things, towards your resume.

We will provide you detailed help through this article, which would increase the chances of short listing your resume during the interview, and will also step to provide a successful future for you.

List of Customer Service Keywords Skills

In your customer service resume keywords demonstrates your skills and talents which help out you to stand out over other applicants. Below are some customer service keywords for your Resume.

Tips to write Customer Service Resume

If you really want to land your dream job, you have to prepare your customer service officer's resume in an effective way. It is very important to know the tips to make a good resume. So we have given below some tips for your customer service resume which are the following:

If you are looking for a customer service job then your customer service CV should be attention-grabbing. This article will help you to grab the quick attention of hiring managers’ and the keywords play a very important role. This article will definitely help you with the customer service representative skills resume.

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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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Resume Worded   |  Resume Skills

Skill profile, customer service specialist, improve your resume's success rate by using these customer service specialist skills and keywords ..

• Hard Skills and Keywords for your Customer Service Specialist Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Customer Service Specialist Roles
• Customer Service Specialist More Resume Templates

Browse Skills from Similar Jobs

Frequently asked questions.

• 3. Effective Action Verbs for your Resume

Get a Free Resume Review

Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., customer service specialist resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Customer Service Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Customer Service
• Microsoft Access
• Transportation
• International Logistics
• Customer Relationship Management (CRM)
• Logistics Management
•  Find out what your resume's missing
• Supply Chain Management
• Social Media
• Customer Support
• Customer Service Management
• Business Strategy
• SAP Products
• Customer Experience
• Account Management
• Project Management

Resume Skills: Customer Service Tools

• Zoho Support
•  Match your resume to these skills

Resume Skills: CRM Tools

• Microsoft Dynamics 365
• HubSpot CRM

Resume Skills: Communication Tools

• Google Workspace
• Microsoft Teams
• Google Meet

Resume Skills: ERP Systems

• Oracle ERP Cloud

Resume Skills: Office Software

• Microsoft Office Suite
• Adobe Acrobat
• Microsoft Visio

Resume Skills: Analytical Tools

• Google Analytics
• MS Power BI

Resume Skills: Project Management Tools

Resume skills: languages.

• Spanish (Fluent)

Resume Skills: Client Service

• Client Issue Resolution
• Client Onboarding
• Client Retention

Resume Skills: Sales

• Cross-selling
• Direct Sales
• Sales Presentations
• Budget Management

Resume Skills: Software

• MS Office Suite
• CRM Software (Salesforce, SAP, Zoho - Advanced)
• Data Entry Software

Resume Skills: Data Analytics

• CRM Systems

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Service Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Service Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Customer Service Specialist resume?

Go through the Customer Service Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Supply Chain Management, Transportation and Microsoft Access are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Customer Service, Sales and Logistics Management - into your resume if they're relevant.

Incorporate skills - like SAP ERP, Marketing and Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Communication is often an important component of the role of a Customer Service Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

A good Customer Service Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

Try to add the exact job title, Customer Service Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Service Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Customer Service Specialist Soft Skills

Here are common soft skills that appear on Customer Service Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

• Customer-focused Service

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual customer service specialist recruiter sees it. for free., customer service specialist resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Customer Service Representative

An effective Description of the templates...

Download this resume template

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

Tips on why this template works

   strong action verbs and tangible results in customer support.

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Resume Example Customer Service Manager

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Resume Example Customer Service Supervisor

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Resume Example Entry Level Customer Service Representative

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Resume Example Director of Customer Service

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Resume Example Field Service Technician

A field service technician is essentially a service technician who conducts field visits or dispatches. When your internet cable is broken, or your electrical/mechanical gadgets stop functioning, these are the people you call. They perform more customer-facing roles intended to improve customer satisfaction, maximize customer retention and increase margins. This field service technician resume example showcases the applicant's conversance with customer service. Their 10 years of experience essentially comes down to problem-solving in various customer-facing roles in the computer engineering sub-industry.

   Demonstrate growth in your service technician promotions

At this level, the candidate is probably looking to level up into more senior roles. This requires that they showcase leadership and initiative. For senior management roles, hiring managers prefer candidates that can coach and mentor others. So, show how you've been able to work cooperatively with other teams and the impact you've had on those teams.

   Use numbers to demonstrate the impact you had as a service technician

Most of the jobs conducted by service technicians fall in the SMART domain. One of their characteristic features is measurability. It's easy to measure the impact of their work. So, leverage the power of numbers, ratios, and percentages to demonstrate the effect of your work. Consider how this example demonstrates this: "Effectively maintained 50 copiers in 19 different locations in 3 months…." This candidate will create an impact.

What skills do hiring managers want to see on a Customer Service Specialist resume?

Some effective Customer Service Specialist skills you can add to your resume include:

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

Scan your skills and keywords.

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Find out what keywords recruiters search for. These keywords will help you beat resume screeners (i.e. the Applicant Tracking System).

   get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

7 Amazon Customer Service Resume Examples for 2024

Creating a resume for amazon customer service roles requires a focus on relevant skills and experience. We will show you proven examples and give you strong tips to make your resume clear and appealing to hiring managers in the industry. You will learn key areas to highlight, common pitfalls to avoid, and how to present your background in a way that aligns with Amazon's values and needs.

• 06 Sep 2024 - 5 new sections, including 'Positioning your education', added
• 06 Sep 2024 - 5 new resume templates, including Fictional for Amazon Customer Service, added
• 04 Sep 2024 - Article published

  Next update scheduled for 14 Sep 2024

Here's what we see in the best Amazon customer service resumes.

Show Impact With Numbers : Use numbers to show your impact. Look at metrics like customer satisfaction rate , average handling time , first call resolution , and number of tickets resolved .

List Relevant Skills From Job Description : Include skills on your resume that you have and are mentioned on the job description. Some popular ones are CRM software , data entry , Troubleshooting , order tracking , inventory management . But don't include all of them, choose the ones you have and are mentioned in the JD.

Highlight Online Support Experience : Show your online support experience. Phrases like live chat support and email resolutions can make your resume stronger.

use this maybe to have a resume upload button widget 1: yellow Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

widget 2: red / but not serious Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

helpful blue / but not serious Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include.

Amazon Customer Service Resume Sample

Find out how good your resume is.

ummm here it is

Get instant feedback on your resume

Want to know how your customer service resume stacks up? Our resume scoring tool gives you a clear picture of where you stand. You'll get instant feedback on key areas that Amazon and other top employers look for when hiring support professionals.

Upload your resume now for an unbiased assessment. You'll receive a detailed score and actionable tips to improve your chances of landing that customer service role you're after.

Positioning your education

As you prepare your resume for a position in customer service at a major online retailer like Amazon, you should put your education in the right place. If you have recent academic achievements that are significant, such as a degree related to customer service or communication, you can proudly place this at the top of your resume. This shows hiring managers that your latest learning experiences directly equip you for the job.

If your primary qualifications are your experience and work history, then list your education after your professional experience section. Focus on relevant coursework or projects that demonstrate skills beneficial in customer service, such as problem-solving or effective communication. In both scenarios, ensure the education section is concise and highlights the aspects that make you a good fit for handling customer interactions effectively and efficiently.

Use language skills

If you can speak more than one language, highlight this. Amazon appreciates employees who can help a diverse set of customers.

Show any experience you've had with international customers or in bilingual environments. These experiences show you can handle a wide range of customer needs.

Junior Amazon Customer Service Resume Sample

Ideal resume length.

Keep your resume to one page to show you can communicate your qualifications for customer service roles with Amazon succinctly. This helps hiring managers quickly see your most relevant experiences. Less is often more; focus on highlighting your skills with clarity.

Only consider going over one page if you have more than 10 years of experience that directly aligns with this kind of position. In such cases, detail your advanced skills and key accomplishments that showcase your deep understanding of customer service, ensuring the greatest impact on the first page.

Senior Amazon Customer Service Resume Sample

Show customer service skills.

For a customer service job, focus on your experience helping customers directly. List roles that required you to handle customer requests, solve problems, and ensure satisfaction.

Include any customer service training you've done. Specific skills like knowing how to use CRM software or dealing with difficult customers can make you stand out.

Amazon Customer Service with Technical Support Specialization Resume Sample

Fictional for amazon customer service resume sample.

•   Customer Service Manager Resume Examples
•   Customer Service Technician Resume Examples
•   Customer Service Executive Resume Examples
•   Customer Service Coordinator Resume Examples
•   Customer Service Consultant Resume Examples
•   Remote Customer Service Resume Examples
•   Customer Service Associate Resume Examples
•   Customer Service Advisor Resume Examples

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The Top 500 ATS Resume Keywords of 2024

Here are the 500 keywords, organized by industry, that appear most frequently in Jobscan‘s database of real job descriptions.

Customers Interviewed by:

Job seekers, rejoice! We’ve compiled a list of the top 500 resume keywords that hiring managers are looking for when considering job applicants. 

We’ve grouped these keywords into general job categories, so you can easily find the words that best fit your experience and skills. Simply choose the keywords that are most relevant to your experience and include them on your resume. 

By having these keywords on your resume, you’ll improve your chances of being noticed by a hiring manager and landing an interview.

Table of Contents

What are resume keywords?

What keywords do recruiters look for.

• How do you find the right keywords to use?

How to use keywords in your resume

Business, finance, law, customer service, retail, human resources, tourism, health care, medicine, information technology, computer science, manufacturing, transportation, marketing, media, publishing, graphic design, key takeaways.

Job seekers today face a daunting task when it comes to creating a resume that will catch the eye of a hiring manager.

Why? Because most companies (including 99% of Fortune 500 companies ) now use applicant tracking systems, or ATS, to rank and filter job applicants. ATS is a computer software application that helps employers manage the hiring process.

When you submit your resume, it usually goes straight into an ATS database. Hiring managers then search for suitable candidates by typing certain keywords into the search bar. These keywords are usually job titles and hard and soft skills . This is what is meant by “resume keywords.”

Read the full guide : What Is An ATS? 8 Things You Need to Know About Applicant Tracking Systems

“The first thing I’m looking for is the hard skills that match the job description,” one corporate recruiter told Jobscan.

For example, if a recruiter wanted to fill a position for a marketing manager, they might type in keywords such as “social media,” “SEO,” or “branding.” 

The ATS then searches through all of the resumes in its database and pulls out those containing the keywords the recruiter was searching for.

Unfortunately, a lot of resumes simply vanish into the black hole of an ATS database, never to be seen by a live human being. All because they didn’t contain the right keywords .

In fact, according to a study by the Harvard Business School, ATS technology screens out qualified applicants in 88% of companies because they don’t have the right keywords in their resumes.

Read the full guide : The Top Resume Skills You Need to Get Hired

How do you find the right resume keywords to use?

One of the best ways to find keywords is to re-read the job description. Pay attention to the skills and qualifications that are listed as requirements for the position. Then add those keywords to your resume, especially in the work experience section . 

The easiest and most effective way to find keywords is to use a tool like Jobscan’s resume scanner . Using AI technology, this tool analyzes your resume and compares it to the job description. The scanner then provides you with a resume score , which is based on several factors, including skills, keywords, and experience.

Optimizing your resume isn’t as simple as stuffing industry-specific skills and jargon into your resume. It’s about tweaking the keywords already in your resume to match the job description.

For example, if you’re a graphic designer, you probably have a lot of experience with Adobe Creative Cloud, Adobe’s software bundle that includes standards like Photoshop and Illustrator. 

But let’s say the job description mentions only “Adobe Creative Suite,” its former name.

If you have “Adobe Creative Cloud” on your resume but the hiring manager searches the ATS for “Adobe Creative Suite,” there’s a possibility you could be excluded from the results even though you possess the exact skillset they’re looking for. 

This is why it’s so important to tailor your resume to every job you apply for .

To optimize your resume for this particular job opening, you should change your resume keyword to “Adobe Creative Suite.”

The same thing can happen with job titles . There are many variations of job titles based on industry, company culture, or experience levels.

Here are three examples:

Example #1 – You’re applying for a “Content Writer” position, but your previous job title was “Content Creator” which is what you’ve put on your resume. Because “Content Writer” is listed in the job description, this is what the hiring manager will most likely search for. It’s the same job, so change “Content Creator” to “Content Writer” on your resume to increase your searchability.

Example #2 -The job title buzzword fad (ninjas, gurus, rock stars, etc…) is thankfully dying out, but you still have “Customer Service Wizard” on your resume from a previous job. Unless a job description asks for actual sorcery skills, you should change the job title to reflect the new job for which you’re applying.

Example #3 – You worked for six years as a “Web Developer” at a small firm that didn’t differentiate experience levels. In other contexts, you would be a “Senior Web Developer,” so make that change on your resume as you pursue other senior-level positions.

There’s nothing wrong with changing the job titles on your resume. All you’re doing is translating your job titles into the same language used by the hiring manager of the company you’re applying to. 

This is what optimizing your resume keywords is all about.

You can take the guesswork out of keyword optimization by using a tool like Jobscan’s resume scanner . It analyzes your resume against the job description and tells you exactly how to optimize your resume to match each company’s ATS.

Important note : We’re talking about re-contextualizing your work experience rather than improving it. Do not give yourself a promotion you felt you deserved but didn’t get.

Read the full guide : Resume Words: Keywords, Adjectives, Skills, and Power Verbs

Pro Tip #1: Add keywords exactly as they appear in the job description

Many ATS do not recognize tenses, plurals, synonyms, abbreviations, or other word variations .  

The best way to determine which keyword variation you should include on your resume is to simply copy what’s written in the job description. 

For example, if the keyword “manager” is used frequently in the job description but your resume says “Managed team of 11 engineers,” simply rewrite it to say “Manager of a team of 11 engineers.”

Pro Tip #2: Don’t overstuff keywords!

Your resume should always be natural and easy to read. Don’t add keywords just for the sake of “pleasing” the ATS. 

When it comes to keywords, remember to use them sparingly. A few well-placed keywords in your resume summary and work experience section will do the trick and help your resume stand out from the rest.

Top 500 ATS resume keywords list

Below are the resume keywords, organized by industry, that appear most frequently in Jobscan‘s database of real job descriptions. (Note: some keywords are used multiple times).

Remember, always check the job description to see exactly how these keywords are used!

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• account management
• accounts payable
• accounts receivable
• analytical skills
• analyze data
• analyzing data
• annual budget
• asset management
• budget management
• business administration
• business cases
• business issues
• business management
• business planning
• business plans
• business process
• business requirements
• business stakeholders
• business strategy
• business systems
• client relationships
• client service
• client services
• consulting experience
• consulting services
• cost effective
• cost reduction
• data analysis
• data collection
• data management
• data quality
• due diligence
• dynamic environment
• external partners
• financial analysis
• financial management
• financial performance
• financial reporting
• financial reports
• financial services
• financial statements
• forecasting
• general ledger
• internal audit
• internal controls
• internal customers
• internal stakeholders
• international
• inventory management
• investigate
• investigation
• investigations
• journal entries
• law enforcement
• leadership development
• legislation
• machine learning
• partnership
• partnerships
• physical security
• portfolio management
• presentations
• process improvement
• project planning
• prospecting
• purchase orders
• real estate
• reconciliation
• regulations
• relationship management
• revenue growth
• risk assessment
• risk assessments
• risk management
• security clearance
• small business
• spreadsheets
• statistical analysis
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• strategic plans
• technical knowledge
• transactions
• underwriting
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• build relationships
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• customer-facing
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• customer service
• employee relations
• hospitality
• human resource
• human resources
• immigration
• media relations
• office software
• on-boarding
• performance metrics
• phone calls
• sales experience
• sales goals
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• talent acquisition
• talent management
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• research projects
• researching
• case management
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• presentation
• public health
• public policy
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• architecture
• architectures
• business analysis
• business continuity
• C (programming language)
• certification
• computer applications
• D (programming language)
• data center
• development activities
• digital marketing
• digital media
• distribution
• experimental
• experiments
• graphic design
• information management
• information security
• information technology
• IT infrastructure
• mechanical engineering
• operations management
• process development
• process improvements
• product design
• product development
• product knowledge
• program management
• programming
• quality assurance
• resource management
• service delivery
• software development
• software development life cycle
• software engineering
• technical issues
• technical skills
• technical support
• troubleshooting
• user experience
• web services
• construction
• cross-functional team
• documentation
• documenting
• driving record
• electrical engineering
• electronics
• engineering
• fabrication
• installation
• instructional design
• instrumentation
• manage projects
• management experience
• outsourcing
• performance improvement
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• project management skills
• project plan
• quality control
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• key performance indicators
• management consulting
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• Microsoft Office
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• negotiation
• operating systems
• operational excellence
• performance management
• photography
• positioning
• product management
• publications
• R (programming language)
• sales management
• segmentation
• social media
• stakeholder management
• standardization
• status reports
• strong analytical skills
• trade shows
• value proposition
• Most companies now use applicant tracking systems (ATS) to rank and filter job applicants. 
• Recruiters usually search the ATS for the job titles and hard skills that match the job description.  
• You can find the keywords to use in a resume by analyzing the job description.
• Pay attention to the skills and areas of expertise that are listed as requirements for the position. Those are the keywords to put on a resume. 
• Optimizing your resume is about tweaking the keywords already in your resume to match the job description.
• Speak the language of the hiring manager and the job description they’ve created. Use their keywords for resume skills to increase your chances of getting a job interview
• Add resume words, including action verbs , exactly as they appear in the job description.
• Use color on your section headings to enhance your resume.
• Use a tool like Jobscan’s resume scanner tool to automate the process of optimizing your resume. 

Related articles…

500 Action Verbs to Use on Your Resume Today

75+ Free Certifications to Help You Land Your Dream Job

500 Synonyms for Common Resume Power Verbs

Robert Henderson, CPRW, is a career advice writer and a resume expert at Jobscan.

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Customer service: its importance and how to develop skills in this area

Customer service refers to the assistance and support provided to customers. It could be before, during, or after purchasing a product or service. It includes answering their questions and fixing any problems. It is all about making the whole experience smooth and satisfying for them.

Customer service can take place through various channels. These include in-person interactions, phone calls, emails, live chat, and social media platforms. These channels meet the diverse needs and preferences of customers. Customer service skills are a must in today's job market. They are crucial for building and maintaining good relationships with clients. 

From retail to corporate sales, these skills are vital across various industries. In front-facing services like retail, these skills help build trust among customers. They directly influence purchasing decisions. Similarly, in sales, effective customer service skills foster long-term client relationships. The skills help drive business growth. 

In this article, we will help you learn more about the importance of good customer service. We will also provide you with tips for developing your customer service skills. 

Here is what we will cover: 

Why is customer service important?  

What are the principles of good customer service  , key customer service skills you need in the workplace  , how to improve your customer service skills  , example of customer service skills in a resume  , bottom line  .

Customer service has a huge impact on the success of many companies. It affects these areas: 

Customer satisfaction and loyalty 

Customer service is important for making customers happy and keeping them coming back to your brand. When customers get great service, they are more likely to feel satisfied with their experience. This results in a sense of loyalty towards your company.

For instance, a 2022 study conducted in the United Kingdom examined the factors influencing customer loyalty in various hotels. It found that when hotels gave excellent customer service, guests were happier. They were more likely to keep choosing that hotel in the future. This shows how customer service is important for enhancing brand loyalty.

Brand reputation and image 

Customer service experience affects how people feel about your brand or company. Customers often share their experiences with friends and family. They can do this either in person or through social media. These word-of-mouth interactions can influence others' perceptions of the brand and its reputation. 

Moreover, an online survey highlighted how customer service shapes consumer perceptions. Many consumers rely on reviews to assess a brand's reputation before a purchase. Negative reviews often result from poor customer service experiences. Hence, it is important to offer great service to make sure the brand's image stays positive. Brands should prioritize customer satisfaction to ensure consumers keep coming back.

Sales and revenue generation 

Customer service can affect the decision of many consumers to buy your product or service. For example, according to the same 2022 study, many choose to visit a hotel with great customer service. This shows that good customer service directly translates to more sales. 

It also highlights the role of customer service as a competitive differentiator in today's market. Good service experience helps your business stand out from competitors and attract and retain more customers, ultimately driving higher sales and market share. 

Research from McKinsey & Company also revealed that improving customer experience can increase revenue by 2% to 7%. As a result, this can improve a company's profitability by 1% to 2%. 

Employee morale and productivity 

Great customer service can have a positive impact on all parties. It can make customers happy and pleasant to interact with, and positive interactions with customers will improve employee morale and make them more productive. This will lead to better performance and higher employee satisfaction. 

These are the key principles of good customer service: 

It is the quality of understanding and addressing your customer’s needs that shows the company values its clients. This builds loyalty and promotes customer retention. 

Communication 

Communication is a crucial customer service principle. Practicing active listening, providing clear and concise explanations, and using a professional tone helps create a positive customer experience. This in turn fosters trust and confidence in the company. 

Problem-solving 

Identifying and resolving customer issues will make the customer feel valued. This is key to retaining customers and building a positive reputation. 

Professionalism 

Showing courtesy, respect, and a positive attitude creates a welcoming environment for customers. This helps your company build strong relationships with customers and improve its image. 

Proactivity 

Proactivity is anticipating customer needs and going the extra mile for your customers. It shows a commitment to great service. Positive impressions on consumers will encourage them to advocate your product or brand. 

Here are important customer service skills in the workplace: 

Communication skills 

Communication skills refer to how well you express your ideas and listen to others.

Examples include: 

• Verbal and written communication

How you speak and write to customers affects their experience with you and the company. Communication also includes non-verbal cues such as body language, tone, and personal presentation. 

• Active listening

This is your ability to understand customers and respond appropriately. It involves engaging with customers and showing that you care about their needs. 

• Explaining complex information

Practice explaining ideas and concepts in a simple way to help customers understand. 

Technical knowledge 

These are hard skills or industry knowledge required to perform your job. 

• Product or service expertise

You must get a thorough understanding of the company's offerings. This helps you provide accurate and helpful information to customers. 

• Troubleshooting skills

These skills enable you to identify and resolve technical issues for customers. Skills include specialized knowledge in computer software, hardware, or other technical systems.

Problem-solving skills 

These soft skills help you provide solutions to customers’ issues more efficiently.

• Identifying root causes

Figuring out the cause of a problem quickly helps you resolve it faster. 

• Finding solutions

Understanding how to tackle customer issues promotes great service. 

• Creative thinking

It means thinking innovatively and exploring unconventional ideas. This is especially important for solving complex problems in customer service .

Empathy and emotional intelligence 

Here are examples of how empathy and emotional intelligence work in customer service: 

• Relating to customers

Recognize and respond to customers' emotions to meet their needs. 

• Building rapport

Building rapport includes establishing and maintaining positive customer relationships. This creates a good impression and helps gain their trust. 

Remaining adaptable and resilient  

Here are some examples of how being adaptable and resilient can help you in the workplace: 

• Handling difficult situations

Deal with unhappy customers calmly when resolving their issues. This enables you to regain their trust. 

• Staying calm under pressure

Remain level-headed even in stressful situations. For example, when you're dealing with an angry customer. Stay professional and handle the situation with tact. 

• Adjusting to changing needs

Recognize when a customer's needs are changing. Adjusting your approach can help you meet them. This is a great customer service strategy. It enables you to close a sale, solve a problem, or provide better service. 

Here are some ways you can develop your customer service skills: 

• Seek feedback from customers  

Take time to examine service reviews and identify areas where you can improve. You can also ask customers to provide feedback on their experience. 

• Engage in continuous learning  

Take courses and participate in training and development programs. Focus on important customer service skills that you feel need work. 

• Role-play customer interactions with colleagues  

This allows you to practice your communication and active listening skills. It also prepares you to deal with difficult situations with confidence and a positive attitude. 

• Learn from experienced customer service professionals  

Observe customer interactions to understand how to handle various situations. Ask for advice on how you can develop your skills. 

• Ask for feedback from your manager  

This helps you identify your strengths and areas for improvement as part of a customer service team. Your manager can also recommend development opportunities and help you maintain a growth mindset. 

• Keep up to date with industry trends and best practices  

You can do this by reading articles, books, and blogs about the customer service field. 

You can showcase your customer service skills in various parts of your resume. These include the summary, work history, and skills sections. These tips can also help: 

• Review the job description. Include the customer service skills the employer is looking for in your resume. 
• Incorporate relevant keywords. These may increase your chances of getting an interview. 
• Include figures to emphasize your impact on the company. For example, you can say that you resolve an average of 50 tickets per day with a 95% customer satisfaction rating. 
• Use action words in your work history. This can help you capture the hiring manager's attention. 
• List your relevant customer service skills first. Highlight your past customer service duties to demonstrate your abilities. 

Sample resume for highlighting customer service skills  

Here's a short sample resume for your reference: 

Eleanor Yap

No. 1 Science Centre Road, 08-20, The Enterprise

389838, Singapore [email protected] +66 12 8749550

Results-oriented professional with over three years of experience in delivering exceptional customer service. Successfully increased customer satisfaction ratings by 15% through proactive problem-solving and efficient issue resolution. Promotes strong communication and time management skills.

Work History Customer Service Representative Stellar Communications, July 2021–Present

• Handles an average of 50 customer calls daily while maintaining a customer satisfaction rating of over 96%.
• Implements streamlined processes for handling customer questions and resolving issues to reduce wait times by 20%.
• Demonstrates excellent product knowledge in upselling and cross-selling opportunities, resulting in a 10% increase in sales.

Education Bachelor of Business Administration University of Singapore Graduated 2020

Skills Communication, problem-solving, conflict resolution, time management, knowledge of customer service principles

Improving your customer service skills can lead to professional success across various sectors in Singapore. These skills help you establish and keep good relationships with customers. Key skills include communicating well, solving problems, understanding technical details, being adaptable, and showing empathy. Improving these skills enables you to perform better and progress in your customer service roles in Singapore.

Here are answers to questions about customer service skills: 

• How can I improve my customer service skills? To improve your customer service skills, ask customers and colleagues for feedback. Use it to find areas to improve. Engage in role-playing exercises to ready yourself for diverse customer interactions. Also, learn from experienced professionals. Take relevant training courses to improve your skills. ⁠
• What are the essential customer service representative skills?  Clear communication skills , problem-solving , empathy, adaptability, and resilience are important skills. Also, customer service reps need emotional intelligence and technical knowledge.  ⁠
• How do I tailor my resume for a customer service job?  Examine the job description and emphasise your relevant skills and qualifications. Highlight any prior customer service experience you possess. ⁠
• What keywords should I include in my customer service resume?  Popular resume keywords often comprise "customer service" and "customer care." Additionally, "communication skills," "problem-solving," "interpersonal skills," and "troubleshooting" are commonly used terms. ⁠
• Are technical skills important in customer service?  Yes. These skills include computer literacy, which is important in many  customer service jobs . Some roles need more technical skills. For example, IT support agents need proficiency in specific programs and tools.  ⁠
• What are some real-life examples of excellent customer service?  According to the annual survey conducted jointly by The Straits Times and international market researcher Statista, Singapore’s best customer service retailers and service providers for 2023/2024 include True Fitness, Alive Nutrition Consultancy, Ancient Dynasty Massage and Spa, Subway, and Chicha San Chen. These businesses are known for their strong focus on making customers happy, quickly solving any problems, and giving personalized service that suits each customer. ⁠
• How can I demonstrate empathy in my resume?  Mention skills that support this quality, such as active listening. You can also include customer satisfaction ratings in your work history. This shows your ability to empathize and meet the needs of clients.  ⁠
• What certifications enhance my customer service resume?  Numerous online educational platforms provide certifications specialising in customer service. For instance, edX features customer relationship management courses tailored for sales and support teams, while Coursera offers diverse customer service courses suitable for various roles and proficiency levels.  Also, there are certifications for specific skills like communication and conflict resolution. They are available and can enrich your resume. ⁠
• What is the difference between hard and soft customer service skills?  Hard skills focus on technical abilities and specific knowledge. Examples are product knowledge and software troubleshooting. Soft customer service skills consist of character traits and interpersonal skills. These include empathy, problem-solving, and communication.  ⁠
• How do I address a lack of experience in my customer service resume?  Focus on your education and volunteer experience. Include experiences that showcase important customer service skills. These may be activities you did in school. For example, being a laboratory assistant, tutoring, or organizing events. Highlight leadership roles you may have had. These show your ability to work with others to achieve a goal.

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How to Write a Resume Job Description (Examples Included!)

Hiring managers receive anywhere from dozens to even thousands of resumes and job applications daily. That's why a well-crafted resume is crucial to helping you stand out from the competition. And your experience section in particular—where your resume job descriptions live—really needs to shine.

This section highlights your previous experiences—whether in a formal job, internship , volunteer work , or other roles—demonstrating your achievements and capabilities.

To make an impact, you need to strategically tailor your experiences and skills to align with the job you’re applying for, showing recruiters that you’re a perfect fit for the role.

Below, you'll find key tips on how to write job descriptions for resumes and examples to guide you through it.

Get that resume out there! Browse open jobs on The Muse and find your dream job »

Job descriptions for resumes: Why does it matter?

When you apply for jobs , you'll see a description of the role and what the company is looking for. To really stand out, your resume should match those requirements as closely as possible. That’s where the job description section comes in handy. It’s your chance to highlight past experiences and make sure they align with the job you’re aiming for.

Your resume job description should include:

• Company name
• Date of employment
• Responsibilities and achievements

Of course, this section alone won't land you a job—your whole resume should be written to impress the recruiters. However, when you're an experienced professional, even if you're not a senior in your position yet, well-written job descriptions can at least guarantee you some interviews .

How to write a resume job description in 4 steps

The following tips will give you some insights into what this section of your resume should look like—and what hiring managers are looking for in candidates' resumes.

1. Start with a clear heading

If you're not new to resume building, you probably know that each section of the file should have a heading . It should be clear and concise, telling the recruiter exactly what they're going to read next.

Here are some examples:

Work Experience

• Professional Experience

2. Lay out basic info about your role

Next step is filling out the experience section —or whatever you decide to name it—with your professional background. You'll always start with basic information from each job (or internship, volunteer work, and such), like your title, the company name, location, and date of employment.

For example:

Sales associate

Orlando, FL

July 2022-August 2024

You can change the order as you see fit—for instance, putting the company name first and your title second. However, it's important to keep the same formatting throughout the resume, so be sure your choice works well for every experience.

There's no set amount of experiences you should include in your resume. But keep in mind that, ideally, it should only have relevant and recent experience, listed in reverse chronological order (from the most recent to the least recent). Additionally, most recruiters prefer a one- to two-page resume , max.

3. List achievements instead of tasks

Now, it's time to write the actual job descriptions. It's typically ideal to use bullet points and one to two sentences for each. As a standard, most resume templates have three to four bullet points for each experience, but you can use more (or less) as long as the information is relevant and you're not simply trying to fill out the page.

In describing your role, avoid falling into the trap of only listing job responsibilities. Muse career coach Andrea Gerson says that candidates should expand task-focused language into action-driven, accomplishment-oriented information.

For example, instead of writing “Performed X, Y, and Z,” try “Performed X, Y, and Z, which led to [achievements].” “This information showcases your capabilities—which is exactly what employers want to see,” Gerson says.

A commonly used formula to describe accomplishments within your roles is the context-scope-outcome strategy. You start with action verbs , show how you fulfilled each responsibility, and finish with an achievement that resulted from those actions. If possible, present your achievement with a quantifier , meaning metrics or numerical data that illustrates the impact of your work.

If you have a hard time identifying your impactful actions and accomplishments within your job responsibilities, Gerson suggests asking yourself these contextual questions:

• What was the setting I was working in?
• Was it a fast-paced pizzeria? If so, how many customers were served on a daily/weekly basis?
• If it's a smaller company that's not very well-known, what products or services did they provide?
• What was their scope of operations? Local, regional, global?
• Who was their target customer base?

4. Describe the company in the first bullet point

Your resume job description could also benefit from including some relevant context about the companies you previously worked for, such industry, size, or differentiating factors. You can add this info within the first bullet of a position—which is called an introductory bullet.

“These introductory bullets should highlight your most impressive or transferable responsibilities in the context of the company that you were working for,” Gerson says. The following job responsibilities templates show examples of introductory bullets you can adjust for your resume:

• “Contributed to [ achievement, outcome ] on behalf of [ company ]”
• “Managed key aspects of [ project responsibilities ] for [ company ]”
• “Assisted in [ a project ] on for [ company ]”

Here are examples of how these templates would look like filled out:

• “Billed 50 clients on behalf of the company's national and international enterprise clients ”
• “Managed key aspects of product development and management on for the national launching a hair care brand ”
• “Assisted in the development of the rebranding and repositioning of a dating app with 5+ million users for a international tech company ”

Bonus tip: Use keywords from the open job description

These days, most hiring managers use application tracking systems (ATSs) to segment and quickly scan resumes to select the best based on their similarity to the open job description. This similarity is determined by keywords .

Keywords are specific phrases or terms within a job description precisely used to describe or explain responsibilities, skills, abilities, and knowledge the employer is looking for. These terms usually repeat throughout the job listing, signaling their importance for that specific role.

For this reason, you should do your best to incorporate keywords from the open job description on your resume, wherever it accurately reflects your prior work experience. “It not only makes your resume stronger but encourages you to think deeply about what the position is asking for and how your skills match,” says Muse career coach Lauren Wethers .

Review the job description you want to apply for and segment phrases that explain the specific duties or skills required for the role, which could be technical skills or transferable skills. For example:

If the company's job description for an account manager says:

The employee responsibilities are:

• Creating a market specific sales plan that meets set sales goals
• Educate the community on the company's values
• Meeting regularly with sales market's customers to understand their needs
• Identifying local marketing needs to enhance presence and grow sales

You could write your job description like this:

• Created a market specific sales plan to meet company's set sales goals for a skincare brand
• Educated the community on the company's value by meeting regularly with customers to understand their needs
• Enhanced presence and sales by 20% by identifying local marketing needs and implementing a new sales strategy

Be sure to use the exact same language as is used in the open job description, because the ATS machine might not understand synonyms. “The computer doesn't know the difference between ‘coached’ and ‘advised’ on your resume—it's looking for one over the other,” Wethers says.

Resume job description: Examples

Here are some examples of job descriptions for resumes for different roles you can adapt for yourself:

Example #1: Cashier job description for resume

Head Cashier

Star Market

Oct 2021 - Jan 2024

• Streamlined checkout and return transactions on behalf of a multinational chain with 10+ locations in Florida working simultaneously
• Supervised and trained front-end cashiers for two consecutive years, enhancing 15% crew performance in PoS transactions and reducing shrink
• Provided excellent customer service and assistance to customers, processing 155+ transactions per shift while identifying selling opportunities for cross and up-sells
• Balanced cash drawers with a 98% monthly accuracy, handling $119,000 of annual revenue

Example #2: Server job description for resume

Restaurant Server & Crew Member

Blu Trattoria

Jan 2022 - February 2023

• Performed table management on behalf of a family-owned, award-winning Italian restaurant from downtown Denver
• Picked up and delivered patrons' orders from the bar and kitchen, satisfying +75 patrons per shift
• Collaborated with Head Chef to streamline order communication processes, inventory shortages, and event assistance, reducing 25% of overall waiting time
• Provided excellent customer service with a 96% NPS while calculating multiple patron’s accounts & payments through cash, PoS, and e-wallets

Example #3: Customer service job description for resume

Customer service representative

May 2017 - July 2022

• Responded to thousands of calls each month on behalf of one of the fastest-growing CMS companies worldwide, generating 15% in revenue or serving 5.000 customers each year
• Worked closely with the IT division to address and resolve a high volume of customer issues pertaining to software functionality and technical issues, achieving a 97% NPS score
• Contributed to the development and implementation of upselling and cross-selling strategies which led to over $35,000 in new annual revenue
• Leveraged CRM tools to improve response times by nearly 25%, impacting nearly 1.000 customers/accounts

Example #4: Sales associate job description for resume

Sales Associate

Blake Auto Co.

Portland, OR

Jun 2018 - April 2024

• Managed sales initiatives on behalf of Fortune 500 manufacturing companies generating over $12M in annual revenue, specializing in car sales
• Achieved 35% increase in lead conversion rates, working to qualify over 500 customers each month
• Negotiated contracts valued at up to $1 million, interfacing with 35+ major accounts

Example #5: Caregiver job description for resume

Senior Caregiver

Rainfall Care Nursing Center

Oct 2015 - March 2019

• Worked with over 50 adults on behalf of a specialized health center, focusing on cardiac patients
• Worked closely with patients and family members to ensure high quality of life, providing weekly reports on the patient's health status
• Contributed to 45% reduction in emergency room visits during tenure, closely monitoring patient conditions throughout short-term and long-term stays

Example #6: Housekeeping job description for resume

Apartment Housekeeper

Fresh Clean Agency

Raleigh, NC

Feb 2013 - Sep 2016

• Provided monthly housekeeping services on behalf of a specialized cleaning agency for apartments and small houses
• Cleaned over 150 apartments and houses resulting in a satisfaction rate of 97%
• Achieved a 95% rate of returning clients by performing cleaning and maintenance tasks, along with preferred requests solicited by clients
• Assured high-standard quality cleaning process on each property, decreasing by 15% the agency’s average apartment turnaround time

Bottom line

Writing resume job descriptions can seem difficult at first, but the key is going beyond responsibilities to list accomplishments , starting with a strong action verb (e.g. “implemented,” “created,” “managed”) and following up with quantifiable results. Remember to only include experiences that are relevant for the position you're applying for, use keywords from the job listing, and use a simple and clean formatting to make your resume ATS-friendly. That’s all there is to it—now go out there and get that dream job !