how to be creative in problem solving

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How to Be a Creative Thinker and Problem Solver

Last Updated: May 25, 2024 References

This article was co-authored by Trudi Griffin, LPC, MS . Trudi Griffin is a Licensed Professional Counselor in Wisconsin specializing in Addictions and Mental Health. She provides therapy to people who struggle with addictions, mental health, and trauma in community health settings and private practice. She received her MS in Clinical Mental Health Counseling from Marquette University in 2011. There are 17 references cited in this article, which can be found at the bottom of the page. This article has been viewed 139,437 times.

Sick of coming up with the same old tired solutions to your problems? Want to re-wire your brain to be more creative and clever? With a few easy-to-follow mental tips, you'll be engaging all of your creative neurons in no time. Being more creative in your thinking involves using creative problem-solving skills, thinking outside of the box, and exercising your brain.

Defining the Problem

• One example of a possible problem is that you procrastinate (wait until the last minute) on important tasks. Write down what your specific issue is that you need resolved.
• Define the problem in the simplest terms possible. If procrastination is the issue, simply write down procrastination instead of, “I always wait until the last minute to complete projects and this is stressful.”

• For example, if you think procrastination is the issue, are there also ways that it is not a problem? Is it possible that it does not create stress and helps you focus on getting your work done (some people need the pressure to work)? Is it possible that others may not like that you procrastinate, but it doesn’t hurt anyone and doesn’t seem to affect you getting your work done? Thus, if the problem does not seem to have identifiable consequences, it might not be a top priority problem, or may not be a problem at all. In other words, perhaps you think you procrastinate but you don't.

• Write down what will happen if the problem is not resolved. In the example of procrastination, the consequences might be that others may continue to comment on your procrastination, you may have difficulty prioritizing tasks, you may have increases in stress, and your work quality may suffer if you don't give yourself enough time to complete a project.
• Write down and recognize the benefits of solving the problem. For example, the benefits of solving procrastination might be: less stress at the last minute, quality of work will increase due to more time, will have more time to complete work, and bosses and coworkers will be less concerned about the procrastination. If you identify that there are many benefits to solving the problem, then it is probably worth solving and may be a high priority issue.

• Write down everything you know about the problem and all of the components that you think contribute to the problem. Pertaining to procrastination, this list might look like: distractions such as television/internet, avoidance of tasks that take a long time, scheduling problems (not enough time), and low frustration tolerance. These issues could be associated with organizational skills.
• Try creating a problem tree with your main issue on the trunk of the tree, and the associated components on the branches of the tree. This way can you visualize what your problem looks like and how the other issues contribute to the main problem.

• For example, procrastination could be a small part of the bigger problem that your work quality is suffering and your boss wants you to make fewer mistakes. Instead of trying to combat the issue of work quality (which could be very complex), you would identify all of the components that contribute to the issue and work on each component separately as its own issue.
• One way to understand this is to make a graphic representation or “problem/solution tree” of the bigger issue versus the smaller issues. You would place the bigger issue in the center (organizational issues with affect work quality), and the components of the issue would branch out from the center. [6] X Research source Components contributing to the bigger issue might be things like: getting enough sleep, paying close attention, managing time, and procrastination. Notice that procrastination is just one component of the big picture issue of work quality and/or organizational issues.

• Make your goals specific, realistic, and time-limited. In other words, give yourself a specific amount of time that you need to accomplish the goal or solve the problem. Some goals may take 1 week while others will take 6 months.
• For example, if your goal is solved your issue of procrastination, this might be a very long-term goal since some habits can be deeply ingrained and difficult to break. However, you can make the goal smaller, more realistic, and time-limited by saying, “I want to get at least 1 project done 1 day before it is due in the next 2 weeks.” This goal is specific (1 project done ahead of time), realistic (1 project instead of every project), and time-limited (in the next two weeks).

Researching and Imagining Solutions

• Write all of these thoughts down on paper or on the computer.

• Observe and ask questions. Watch the way others perform. Ask others how they have solved similar problems.

• Compile a list of all possible solutions. Write down every way to solve the problem you can think of. In the example of procrastination, your list might involve: keeping a strict schedule, prioritizing tasks, writing daily reminders of important tasks, making realistic evaluations of time needed to complete projects, getting help when needed, and beginning a task at least one day earlier than needed. These are organizational and time management skills that can be learned. There will most likely be many ways to work toward solving the issue. You may also identify other behaviors that reduce the likelihood of procrastination such as: getting adequate sleep, exercising to cope with stress, and eating a healthy diet (to increase and maintain overall health).

• Consider philosophical, religious, cultural, and components of your issue.

• Try doing free writing or brainstorming in order to generate new ideas. Simply write down everything you think of in regards to possible solutions to the issue. Analyze your list and consider some of the options that you may not normally consider or that you think won’t work.
• Consider alternative views that you normally wouldn’t. Entertain outlandish suggestions from others and at least consider them as options. [11] X Research source For example, if procrastination is a constant struggle, perhaps making someone else do your work for you might solve your issue. This may sound silly, but even the most outlandish ideas can have a grain of truth in them. For this idea, perhaps asking for help on difficult tasks is not something you considered because getting assistance seems impractical. However, getting help can be very helpful indeed.
• Do not set limits. Look at the absurd. The answer may go against convention.
• Take risks. Open-mindedness can be associated with taking appropriate risks, and learning from your mistakes. [12] X Research source

• Imagine that a miracle occurred during the night and you woke up in the morning and this problem has magically disappeared. How would it feel? What would it look like?
• Work backwards from the solution and imagine what might have needed to happen in order for your problem to go away.

Evaluating Solutions

• Try finding a cost-benefit chart online and fill it in.

• Once you have developed your ratings, write them down from 1-10 on paper or the computer. This way you can refer back to it once you have implemented your choice solution. If your first solution does not work, you can revisit the list and try your second solution and so on. You can also apply several solutions at once (instead of one at a time).

• Talk to a friend who shares the issue or has solved the issue in the past.
• If the problem is work-related, discuss it with a co-worker whom you trust if they have experience dealing with your problem.
• If the problem is personal, have a conversation with a family member or partner who knows you particularly well.
• Get professional help from someone who is an expert in solving the problem you have.

Exercising Your Brain to Enhance Problem-Solving Abilities

• Learn something new. Watch movies, read or look at pieces of art in genres or styles that would normally be of no interest. Read more about them.
• Try learning how to play an instrument. Studies suggest that playing an instrument can help children achieve success academically. [17] X Research source Perhaps learning to play an instrument helps exercise parts of your brain that control important functioning including: attention, coordination, and creativity.

• Some types of brain games to try include: logic puzzles, crosswords, trivia, word finds, and Sudoku.
• Try Lumosity, the brain-training application for your phone. [19] X Research source
• Try Gamesforyourbrain.com or Fitbrains.com.

• Look at dictionary.com and find the "Word of the Day." Use the word several times during the day.
• Simply reading more often will increase your vocabulary.

• Try simple tasks first like brushing your hair and using your phone before you try other activities.

Cultivating Creativity to Increase Problem-Solving Skills

• In order to engage your creative side more, try new activities such as: drawing, painting, dancing, cooking, playing music, writing in a journal, writing stories, or designing/creating anything else you can think of!

• Write down the first things that come to mind when you think of the word creativity. Now, do the same with the word problem-solving.
• Write down what your problem is and any words that immediately come to mind that are associate with your problem including feelings, behaviors, and ideas. A brain-storm for procrastination might look like: anger, frustration, busy, tasks, distraction, avoidance, boss, disappointment, worry, late, distressed, and overwhelmed.
• Now brain-storm solutions to the problem (what might be involved and how it would feel). For procrastination this might look like: reduce distraction, quiet place, clean desk, tight schedule, calm, happy, relaxed, confident, understanding, no stress, free, peace, cleanliness, relationships, timely, and organized.

• Try doing an art therapy exercise. Take a piece of paper and put a line down the middle. One the left side draw your problem. For example, if procrastination is the issue you might draw a picture of yourself at a desk with loads of papers and assignments on your desk, while you are in the picture texting on your phone. Once you have drawn the problem, draw on the other side of the paper a representation of what the solution might look like. For example, this might be a picture of you with your desk clean, phone away, working quietly at your desk.

• Try distracting yourself with a pleasurable activity such as reading and then come back to the problem when you feel refreshed.

• Pay attention to the dreams you have following a problem and identify any possible solutions that your subconscious mind came up with.

Expert Q&A

• Be patient. Patterns of thought take time to change. Thanks Helpful 56 Not Helpful 6
• Spur your interest with a reward. Thanks Helpful 36 Not Helpful 10
• Learn from your mistakes. Thanks Helpful 10 Not Helpful 1

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• ↑ https://www.sagepub.com/sites/default/files/upm-binaries/32693_Chapter1.pdf
• ↑ https://onlinelibrary.wiley.com/doi/abs/10.1002/j.2330-8516.1983.tb00019.x
• ↑ https://www.skillsyouneed.com/ips/problem-solving.html
• ↑ https://www.researchgate.net/publication/223801366_The_effect_of_information_presentation_on_decision_making_A_cost-benefit_analysis
• ↑ https://evaluationtoolbox.net.au/index.php?option=com_content&view=article&id=28&Itemid=134
• ↑ https://www.entrepreneur.com/article/223588
• ↑ https://www.innovationmanagement.se/imtool-articles/the-basics-of-creative-problem-solving-cps/
• ↑ https://www.forbes.com/sites/davidkwilliams/2013/01/07/the-5-secret-tricks-of-great-people-how-to-become-open-minded-in-2013/
• ↑ https://link.springer.com/article/10.1007/s10879-006-9040-y/fulltext.html
• ↑ https://www.mindtools.com/pages/article/newTED_08.htm
• ↑ https://fortune.com/2014/08/28/how-asking-for-help-actually-helps-you/
• ↑ https://time.com/3634995/study-kids-engaged-music-class-for-benefits-northwestern/
• ↑ https://www.psychologytoday.com/blog/the-athletes-way/201310/video-gaming-can-increase-brain-size-and-connectivity
• ↑ https://www.lumosity.com/hcp/research/completed
• ↑ https://www.nwitimes.com/niche/shore/health/using-your-other-hand-benefits-your-brain/article_6da931ea-b64f-5cc2-9583-e78f179c2425.html
• ↑ https://www.mindtools.com/brainstm.html ?
• ↑ https://www.webmd.com/sleep-disorders/news/20041223/dreams-can-solve-problems

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27 Problem-solving strategies to turn challenges on their head

Problems come in all shapes and sizes — from workplace conflict to budget cuts. Creative problem-solving techniques are highly in demand and critical for success across industries. By focusing on defining the problem, identifying its root cause, and considering multiple problem-solving methods, you can solve issues effectively. The ability to tackle problems head-on is essential, and using proven strategies will help you find the best solutions. Let’s explore a five-step process, paired with additional techniques, to enhance your ability to solve even the most complex challenges.

What is an example of problem-solving?

Good problem-solving is key to the decision-making process . For example, a SaaS company experiencing high churn rates might define the problem as poor customer engagement in email marketing campaigns.

To resolve this, the team could brainstorm and ask questions about customer behavior, analyze their marketing tactics, and test new offers or discounts to retain customers. This process emphasizes the importance of evaluating and identifying the root causes to achieve a desired outcome.

5 steps to problem-solving

Perhaps you’ve got a problem you need to tackle. Or maybe you want to be prepared the next time one arises. Either way, it’s a good idea to get familiar with the five steps of problem-solving. 

Use this step-by-step problem-solving method with the strategies in the following section to find possible solutions to your problem.

1. Identify the problem

Start by defining the problem and gathering as much data as possible. Separate facts from opinions, ask relevant questions, and establish a clear situation or problem statement .

Use rational persuasion to make sure your team agrees .

2. Break the problem down 

Identifying the problem allows you to see which steps need to be taken to solve it. Once identified, break the problem into smaller, manageable parts. This step prevents jumping to conclusions and allows you to work systematically.

Then,  strategic planning  should be used to set a time frame for solving the problem and establish a timeline for the completion of each stage.

3. Generate potential solutions

At this stage, the aim isn’t to evaluate possible solutions but to generate as many ideas as possible. 

Use brainstorming and other creative techniques like the six thinking hats. At this stage, aim to involve your team to expand your perspectives and generate various alternatives.

Encourage your team to use creative thinking and be patient — the best solution may not be the first or most obvious one.

4. Evaluate the possible solutions

Use criteria such as feasibility and alignment with organizational goals to narrow down your options. Conduct an evaluation to determine which solution is most likely to solve the problem.

There are usually many factors to consider. So when evaluating a solution, ask yourself the following questions:

• Will my team be on board with the proposition?
• Does the solution align with organizational goals ?
• Is the solution likely to achieve the desired outcomes?
• Is the solution realistic and possible with current resources and constraints?
• Will the solution solve the problem without causing additional unintended problems?

5. Implement and monitor the solutions

Once a solution is chosen, ensure its successful implementation. Then, monitor its progress, ensuring that feedback is collected and that the solution resolves the issue without causing unintended problems.

Request regular feedback from the team members involved and have a monitoring and evaluation plan in place to measure progress.

If the solution doesn’t achieve your desired results, start this step-by-step process again.

27 effective problem-solving strategies

There are many different ways to approach problem-solving. Each is suitable for different types of problems. 

The most appropriate problem-solving techniques will depend on your specific problem. You may need to experiment with several strategies before you find a workable solution.

Here are 27 effective problem-solving strategies for you to try:

• Use a solution that worked before
• Brainstorming
• Work backward
• Use the Kipling method
• Draw the problem
• Use trial and error
• Sleep on it
• Get advice from your peers
• Use the Pareto principle
• Add successful solutions to your toolkit
• Define the problem
• Implement the solution
• Identify the problem
• Solution evaluation
• Identify possible causes
• SWOT analysis
• Generate alternatives
• Means-end analysis
• Solution development
• Build your problem-solving skills
• Divide and conquer
• Evaluate the outcome
• Guess and check
• Make a list
• Read the problem aloud

Let’s break each of these down.

1. Use a solution that worked before

It might seem obvious, but if you’ve faced similar problems in the past, look back to what worked then. See if any of the solutions could apply to your current situation and, if so, replicate them.

2. Brainstorming

The more people you enlist to help solve the problem, the more potential solutions you can come up with.

Use different brainstorming techniques to workshop potential solutions with your team. They’ll likely bring something you haven’t thought of to the table.

3. Work backward

Working backward is a way to reverse engineer your problem. Imagine your problem has been solved, and make that the starting point.

Then, retrace your steps back to where you are now. This can help you see which course of action may be most effective.

4. Use the Kipling method

This is a method that poses six questions based on Rudyard Kipling’s poem, “ I Keep Six Honest Serving Men .” 

• What is the problem?
• Why is the problem important?
• When did the problem arise, and when does it need to be solved?
• How did the problem happen?
• Where is the problem occurring?
• Who does the problem affect?

Answering these questions can help you identify possible solutions.

5. Draw the problem

Sometimes it can be difficult to visualize all the components and moving parts of a problem and its solution. Drawing a diagram can help.

This technique is particularly helpful for solving process-related problems. For example, a product development team might want to decrease the time they take to fix bugs and create new iterations. Drawing the processes involved can help you see where improvements can be made.

6. Use trial-and-error

A trial-and-error approach can be useful when you have several possible solutions and want to test them to see which one works best.

7. Sleep on it

Finding the best solution to a problem is a process. Remember to take breaks and get enough rest . Sometimes, a walk around the block can bring inspiration, but you should sleep on it if possible.

A good night’s sleep helps us find creative solutions to problems. This is because when you sleep, your brain sorts through the day’s events and stores them as memories. This enables you to process your ideas at a subconscious level. 

If possible, give yourself a few days to develop and analyze possible solutions. You may find you have greater clarity after sleeping on it. Your mind will also be fresh, so you’ll be able to make better decisions.

8. Get advice from your peers

Getting input from a group of people can help you find solutions you may not have thought of on your own. 

For solo entrepreneurs or freelancers, this might look like hiring a coach or mentor or joining a mastermind group. 

For leaders , it might be consulting other members of the leadership team or working with a business coach .

It’s important to recognize you might not have all the skills, experience, or knowledge necessary to find a solution alone. 

9. Use the Pareto principle

The Pareto principle — also known as the 80/20 rule — can help you identify possible root causes and potential solutions for your problems.

Although it’s not a mathematical law, it’s a principle found throughout many aspects of business and life. For example, 20% of the sales reps in a company might close 80% of the sales. 

You may be able to narrow down the causes of your problem by applying the Pareto principle. This can also help you identify the most appropriate solutions.

10. Add successful solutions to your toolkit

Every situation is different, and the same solutions might not always work. But by keeping a record of successful problem-solving strategies, you can build up a solutions toolkit. 

These solutions may be applicable to future problems. Even if not, they may save you some of the time and work needed to come up with a new solution.

11. Define the problem

Clarity is key. Break down the issue and analyze each component. This crucial first step ensures you're addressing the right problem, saving valuable time and resources.

12. Implement the solution

Once you've decided on a course of action , it's time to execute. Set clear steps, delegate responsibilities, and keep a close eye on progress. Getting all stakeholders on board is essential for achieving desired outcomes.

13. Identify the problem

Dig deep to find the root cause. This approach helps you focus on the real issue, avoiding unnecessary detours and ensuring you're not just treating symptoms.

14. Solution evaluation

After implementation, take a step back and assess. Did it solve the problem as expected? What was the impact? This reflection allows you to learn and apply insights to future challenges.

15. Identify possible causes

Once you've defined the problem, brainstorm potential sources. Consider various factors like processes, team dynamics, or external variables. This step is vital for accurate diagnosis.

16. SWOT analysis

Break down the Strengths, Weaknesses, Opportunities, and Threats related to the issue. This structured approach offers a comprehensive perspective, clarifying the context for better decision-making.

17. Five Whys

Ask "Why?" five times (or more) to drill down to the root cause. It's a simple yet powerful technique for unraveling complex issues and finding fundamental solutions.

18. Generate alternatives

Don't settle for the first idea. Use brainstorming or other methods to create multiple options. Having a range of choices ensures you can select the most effective approach.

19. Means-end analysis

Compare your current situation to the desired outcome, then identify the steps needed to bridge that gap. This systematic method helps structure your solution path.

20. Solution development

After generating potential alternatives, refine them into actionable plans. Weigh the pros and cons , consider feasibility, and align your approach with available resources and objectives.

21. Build your problem-solving skills

Continuous improvement is crucial. Engage in regular practice, learn new methods, and seek peer feedback . This ongoing development enhances your ability to tackle increasingly complex issues.

22. Divide and conquer

When faced with a complex issue, break it into smaller, more manageable parts. This method allows you to tackle each component individually, making the overall process less daunting.

23. Evaluate the outcome

Once a solution is in place, assess its impact. Did it solve the problem as expected? What lessons can be learned? This evaluation is key for continuous improvement.

24. Guess and check

For smaller, low-risk problems, don't be afraid to make an educated guess and test it. This trial-and-error approach can quickly lead to effective solutions in certain situations.

25. Heuristics

These mental shortcuts or rules of thumb can simplify decision-making. While not guaranteeing perfect results, they're useful for quick decisions when time or information is limited.

26. Make a list

Sometimes, the simplest methods are the most effective. Listing potential causes, solutions, or actions helps organize thoughts and ensures nothing is overlooked.

27. Read the problem aloud

When feeling overwhelmed or paralyzed by decision fatigue , vocalize the issue. This technique forces you to articulate the problem clearly, potentially revealing insights you hadn't noticed before.

What skills do efficient problem solvers have?

Improving problem-solving skills is essential for professional development — both yours and your team’s. Here are some of the key skills of effective problem solvers:

• Critical thinking and analytical skills
• Communication skills , including active listening
• Decision-making
• Planning and prioritization
• Emotional intelligence , including empathy and emotional regulation
• Time management
• Data analysis
• Research skills
• Project management

And they see problems as opportunities. Everyone is born with problem-solving skills. But accessing these abilities depends on how we view problems. Effective problem-solvers see problems as opportunities to learn and improve.

How to improve your problem-solving skills

Ready to work on your problem-solving abilities? Get started with these seven tips.

1. Build your problem-solving skills

One of the best ways to improve your problem-solving skills is to learn from experts. Consider enrolling in organizational training , shadowing a mentor , or working with a coach . Practice problem-solving techniques in real-world scenarios. Focus on learning new methods like functional fixedness or the Pareto principle to expand your skillset.

2. Practice

Practice using your new problem-solving skills by applying them to smaller problems you might encounter in your daily life. 

Alternatively, imagine problematic scenarios that might arise at work and use problem-solving strategies to find hypothetical solutions.

3. Don’t try to find a solution right away

Often, the first solution you think of to solve a problem isn’t the most appropriate or effective.

Instead of thinking on the spot, give yourself time and use one or more of the problem-solving strategies above to activate your creative thinking. 

4. Ask for feedback

Receiving feedback is always important for learning and growth. Your perception of your problem-solving skills may be different from that of your colleagues. They can provide insights that help you improve. 

5. Learn new approaches and methodologies

There are entire books written about problem-solving methodologies if you want to take a deep dive into the subject. 

We recommend starting with reading about problem-solving methodologies, such as Six Thinking Hats or “ Fixed — How to Perfect the Fine Art of Problem Solving ” by Amy E. Herman. 

6. Experiment

Tried-and-tested problem-solving techniques can be useful. However, they don’t teach you how to innovate and develop your own problem-solving approaches. 

Sometimes, an unconventional approach can lead to the development of a brilliant new idea or strategy. So don’t be afraid to suggest your most “out there” ideas. Creativity and out-of-the-box thinking can drive success.

7. Analyze the success of your competitors

Do you have competitors who have already solved the problem you’re facing? Look at what they did, and work backward to solve your own problem. 

For example, Netflix started in the 1990s as a DVD mail-rental company. Its main competitor at the time was Blockbuster. 

But when streaming became the norm in the early 2000s, both companies faced a crisis. Netflix innovated, unveiling its streaming service in 2007. 

If Blockbuster had followed Netflix’s example, it might have survived. Instead, it declared bankruptcy in 2010.

Use problem-solving strategies to push past blockers

When facing a problem, it’s worth taking the time to find the right solution. 

Otherwise, we risk either running away from our problems or headlong into solutions. When we do this, we might miss out on other, better options.

Use the problem-solving strategies outlined above to find innovative solutions to your business’ most perplexing problems.

If you’re ready to take problem-solving to the next level, try parenting with a BetterUp Coach . Our expert coaches specialize in helping teams develop and implement strategies that work.

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Elizabeth Perry, ACC

Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

What are metacognitive skills? Examples in everyday life

5 problem-solving questions to prepare you for your next interview, 8 creative solutions to your most challenging problems, leadership activities that encourage employee engagement, learn what process mapping is and how to create one (+ examples), the pareto principle: how the 80/20 rule can help you do more with less, can dreams help you solve problems 6 ways to try, adjusting your vision for 2024, how to create a work plan (with template), thinking outside the box: 8 ways to become a creative problem solver, 31 examples of problem solving performance review phrases, 3 problem statement examples and steps to write your own, 10 examples of principles that can guide your approach to work, contingency planning: 4 steps to prepare for the unexpected, stay connected with betterup, get our newsletter, event invites, plus product insights and research..

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