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Management of service operations : text, cases, and readings
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cut-off text in some pages due to tight margin
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SIMILAR ITEMS (based on metadata)
BUS5 147: Service Operations Management
- Getting Started
- Topics and Search Terms
- Articles & Databases
- Company & Financial Information
- Industry & Market Information
- Case Studies
- PESTEL Analysis
Databases from the University Library for Case Studies
- ABI/INFORM This link opens in a new window Enter your search term in the main search box. Scroll down below the search box to find Document Type. Choose "Business Case."
- Business Source Complete This link opens in a new window Enter your search term in the main search box. Scroll down below the search box to find Document Type. Choose "Case Study."
- ScienceDirect This link opens in a new window Enter your search term in the search box marked "Keywords" and click the magnifying glass icon. To the left of your article results, look for the "Article type" heading and choose "Case reports."
- Emerald Insight This link opens in a new window After searching on your topic, choose "Only content I have access to" under Access and "Case study" under Content type .
Case Study Analysis by Cengage
Business publisher Cengage has provided an overview of how to analyze a case study.
- Cengage Case Studies: Overview What is case study analysis? A case study presents an account of what happened to a business or industry over a number of years. It chronicles the events that managers had to deal with, such as changes in the competitive environment, and charts the managers' response, which usually involved changing the business- or corporate-level strategy.
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Case research in operations management
By: Voss etal.
Related Papers
Journal of Operations Management
I. Stuart , Robert Handfield
Kimberly Bates
K. Amoako-gyampah
An agenda for operations management (OM) research was first proposed by Miller et al. in 1981. However, until Hill et al. examined recent Ph.D. dissertations in 1987, no other work on the agenda had been done. We take another look at the status of the OM research ...
Michelle Acuavera
Operations refer to the part of an organization that is responsible for producing goods and/or services. Goods are physical items inclusive of raw materials, parts, subassemblies such as the engine system used in a car, and final products such as computers and machineries. Services are activities that provide a combination of time, location form, and psychological value. There are examples of these goods and services all around you. INTENDED LEARNING OUTCOMES: 1. Define the term operations management 2. Identify the three major functional areas of organizations and describe how they interrelate 3. Identify similarities and differences between production and service operations 4. Describe the operations function and the nature of the operations manager's job 5. Summarize the two major aspects of process management 6. Explain the key aspects of operations management decision making 7. Briefly describe the historical evolution of operations management 8. Characterize current trends in business that impact operations management Basic Functions of the Business Organization Organization Marketing-responsible for assessing consumer needs and wants, and selling and promoting the organization's goods or services. Operations-responsible for producing the goods or providing the services offered by the organization. Finance-responsible for securing financial resources at favorable prices and allocating those resources throughout the organization, as well as budgeting, analyzing investment proposals, and providing funds for operations.
Mark Barratt
Honey Santos
Dr. Christopher is a surgeon who runs his own orthopedic clinic. He & one other surgeon perform surgeries every morning for 5 hours a day, 4 days a week for a total of 20 hours each week. They also like to keep a 10% (2 hour) safety capacity for any unexpected problems with scheduled surgeries and emergencies. We are looking to analyze to see that the surgeons have enough time to properly & safely perform all their procedures during their morning surgery time.
Operations Research Methodolo
Gopesh Anand
Manufacturing & Service Operations Management
Alan Scheller-wolf
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Service operations management: Case studies of architectural firms' commitment to quality assurance June 2011 International Journal of Services and Operations Management 9(2):141 - 161
CASE STUDY 24 Uber Technologies, Inc. 24 VIDEO CASE STUDIES 24 Frito-Lay: Operations Management in Manufacturing 24 Hard Rock Cafe: Operations Management in Services 25 Celebrity Cruises: Operations Management at Sea 26 Endnotes 26 Bibliography 26 Chapter 1 Rapid Review 27 Self Test 28 Chapter 2 Operations Strategy in a Global Environment 29
Management of service operations : text, cases, and readings ... Based on case studies developed at the Harvard Business School Includes bibliographical references and index Notes. cut-off text in some pages due to tight margin. ... EPUB and PDF access not available for this item.
Case 1: Product Development Risks. You have the opportunity to invest INR 100 billion for your company to develop a jet engine for commercial aircrafts. Development will span 5 years. The final product costing Rs. 500 million / unit could reach a sales potential, eventually of Rs. 2500 billion. The new engine can be placed in service 5 years ...
This article reviews the case study research in the operations management field. In this regard, the paper's key objective is to represent a general framework to design, develop, and conduct case study research for a future operations management research by critically reviewing relevant literature and offering insights into the use of case method in particular settings.
by Ryan W. Buell, Kamalini Ramdas, and Nazlı Sönmez. Shared service delivery means that customers are served in groups rather than individually. Results from a large-scale study of glaucoma follow-up appointments at a major eye hospital indicate that shared service delivery can significantly improve patients' verbal and non-verbal engagement.
The objective of the present study is to undertake an analysis of the textbooks on Service Operations Management. This analysis falls within the wider scope of a research project on the current ...
CASE STUDY: SERVICE OPERATIONS A local nonprofit that provides 24/7 access to patient prevention, treatment and support services was experiencing network issues and outages. These issues limited the organization's ability to provide help to people in need because their clients couldn't reach them. Realizing the
A few years ago, I wrote an editorial article like this on case studies in operations management (Childe Citation 2011), looking briefly at what can be learned from cases and encouraging researchers to publish cases in this Journal.That article proved to be surprisingly popular and after five years, it seems worthwhile revisiting the subject.
Download Free PDF. View PDF. Journal of Business Case Studies - Third Quarter 2007 Volume 3, Number3 Case Study In Operations Management Victoria L. Figiel, (E-mail: [email protected]), Troy University James M. Whitlock, (E-mail: [email protected]), Troy University ABSTRACT This case study is conducted within the context of the Theory of ...
SAMPLE CASE STUDIES - OPERATIONS Case Study 1 Make Versus Buy Case ABC Ltd. is a manufacturing company engaged in the manufacturing of valves. They ... • Information is critical to effective provision of customer service, management of inventory, vendor product and cost control. • The functional processes of inventory management ...
This article reviews the case study research in the operations management field. In this regard, the paper's key objective is to. represent a general framework to design, develop, and conduct ...
Group - 6_Case Study Report - Free download as PDF File (.pdf), Text File (.txt) or read online for free.
This was not the case, however. Table 2 Structure of SOM topics (adapted from Aguilar Escobar and Machuca (2000) and Aguilar Escobar (2003)) 1Introduction and key issues of management in services (henceforth Group 1 or G1) 1.1. Introduction and key issues of management in services 2Service operations strategies and objectives (henceforth Group ...
Starting from the assumption that the actual scope of service operations is influenced by the degree of variety of the offering and of variability of the delivery process, this article analyses three case studies in an attempt to understand whether and why operations, in these companies, include different activities.
In areas related to operations management, such as com-puter science, the term 'case study' is often used to refer to the performance of a system 'under' certain conditions. This can be the understanding in the context of simulation or optimisation, 2016 informa uK limited, trading as taylor & Francis group.
To the left of your article results, look for the "Article type" heading and choose "Case reports." Emerald Insight This link opens in a new window Developed for Business Schools and Management Departments, Emerald Insight is a collection of peer-reviewed management journals -- 100+ full text journals or 75,000+ full text management articles ...
Theory testing Despite its limited use for theory testing, case study research has been used in the operations management field in order to test complicated issues such as strategy implementation (e.g. Pagell and Krause, 1999; Boyer and McDermott, 1999; McLachlin, 1997). When case study research is used for theory testing, it fis typically used ...
management. From the teaching case, participants could learn how to use the theories and methods of operations management in actual business practice in order to achieve the ultimate goal of manufacturing excellence. Key words: Case study; Operations management; Joint venture; Performance YUAN Jia (2013). Manufacturing Excellence: A Case Study ...
210856056 Operations Management Case Study - Free download as PDF File (.pdf), Text File (.txt) or read online for free. The document discusses operations management issues at Classics Cabinets Pty Ltd, a custom kitchen cabinet manufacturer. Originally operating as a make-to-order business, Classics Cabinets transitioned to a hybrid production system by taking on small contracts to produce ...
Operations Management Roger G. Schroeder,2007 This text presents a number of case studies in operations management of varying length and rigor with several of the cases originating from Harvard and Darden. The student CD-ROM packaged with the book is an interactive learning tool and brings the material to life.
Operations Management Case Study - Free download as Word Doc (.doc / .docx), PDF File (.pdf), Text File (.txt) or read online for free. - Classics Cabinets Pty Ltd originally produced custom kitchen cabinets but began accepting contracts for standard kitchen cabinets, changing their production system. - They used a make-to-order system for custom cabinets and a job shop system for standard ...